Contact Hudson’s Bay: Find below customer service details of Hudson’s Bay Company, Canada, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Hudson’s Bay Company
8925 Torbram Road
Brampton, ON L6T 4G1
Canada
Customer Service
Phone: 1-800-521-2364
Phone: 1-800-263-2599 (HBC credit card)
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About Hudson’s Bay Company
Hudson’s Bay is a popular department store chain in Canada. Founded in 1670, the brand has its headquarters at Toronto, Ontario, and is spread across 90 locations. Also known as The Bay, Hudson’s Bay’s associate brands include Lord & Taylor, Saks Fifth Avenue, Gilt, and Saks OFF 5TH. You can use the Store Locator on the website to locate a Hudson’s Bay nearest to your address. You can filter search results by travel services, salon/spa, optical, alterations, bridal boutique or gift registry. Besides shopping at stores, customers can also shop online via the website.
Product categories on the website include dresses, jeans, sweaters, coats, swimwear, shoes, sandals, handbags, watches, belts, hats, skin care items, fragrance, hair care items, kids clothing, toys, electronics, home appliances, furniture, among others. there is a Sale section for those looking for discounts. On each product page, you will find detailed description, price, pictures and specifications.
Purchases on Hudson’s Bay can be made using Visa, MasterCard or American Express. You can shop online and pick up at store or have the same delivered to your address. Standard-size merchandise come with a 30 day return policy. Large items carry a 15 day return policy. Sign up for Hudson’s Bay Credit if you are a regular shopper. Also register for Hudson’s Bay Rewards to earn points every time you shop at the store. If you are looking for ways to celebrate a special occasion, you can purchase the Hudson’s Bay gift cards (both plastic card and virtual). For more information or queries on cancellation, refund, returns, or others, reach the Hudson’s Bay customer service.
Seems I’ve had the same problem with the Bay as a lot of other people. Was given a gift at Christmas after getting it christmas morning it didn’t fit my needs. Upon trying to return it by thier policy it had to be returned before Christmas to get the money back. Or put it on a bay gift card . So I did . I purchased something else online paid for it with the gift card was told it was shipped but the courier says they never got it . Been getting ignored and the runaround from so called customer service . They won’t admit they screwed up and want me to reorder it and pay again while they “sort” out the problem and attempt to repay me .
I placed an order with multiple items. All PAID in full. Then when I checked the status it show the most expensive item was cancelled. I didn’t receive any email or notification, nothing. Chat online with one of their representatives and was told that this happened with multiple items in one order. What? They took the money real fast, but was told I have to wait for my refund.
Lost my order, no replacement sent. They blamed the courier company. Refused to send a replacement item. Asked me to go and buy another of the missing items. Asked for a refund. They told me it will take up to 2 months. This is completely unacceptable. Now I am missing both the order and the money. I’ve lost all respect and trust in their integrity and now feel like I may never get refunded with this sort of sloppy service approach. Are they just waiting for me to forget about it? What’s with that? Ideally I would have no further dealings with your company, as customer service is dismal (putting it gently), delivery is non existent (yup, lost my order) and returns take so long that it seems I’ll retire before I get my money back.
I live in a northern Ontario community that has been obliterated by the Walmart corporation. Our town has seen the closures of many top name stores along with many small local businesses. I was and will be a dedicated shopper of the Zellers store when they reopen, I only hope that you will reopen a store in our community and bring some consumer life back to our city. Our largest mall (Station Mall) presently has no anchor store and may be destined to close (prime available square footage immediately available). I think that a bricks and mortar store would do very well here. I beg you to consider Sault Ste. Marie as a location for one of your bricks and mortar stores.
Bought 2 pairs of boots 2 years ago, both arrived in damaged boxes, and looked as though they had been worn quite a bit. I returned one pair, and was charged a return fee, even though returns were free. It took 6 months to refund my money, as they had deposited my refund into someone else’s account.
This February I purchased a seasonal Swatch watch. When it arrived, the gift/storage box it comes in was damaged. I immediately contacted HBC to try and get a new box. After a month of back-and-forth a manager told me the only way to get a new box was to return the watch I had and purchase a new one. She assured me she would personally make sure an undamaged box and watch would be sent. When I expressed my concerns about the refund process, she assured she would personally make sure the refund was deposited into my account. I believed her – my mistake. Instead of a refund, they sent me a gift card. I called repeatedly, sent emails, and filled out their online forms trying to get my refund as promised. When I called, the reps answering refused to let me speak with a manager; despite my numerous requests for a manager to call me back, no one ever did. Email replies constantly said different things. They tried to say I was past the return timeframe, so they would not give me my money back. I wrote lengthy emails explaining the situation, and how a manager told me to return the watch, with the promise of a refund to my original form of payment. I asked to speak with the processing unit to explain the situation, but the phone reps refused. Everything I requested was refused. Any form of help or decent customer service was refused. And to add insult to injury, the second watch also arrived in a damaged box, which HBC refused to acknowledge. What a horrible, horrible store.
Never before dealt with such a horrendous company in my life. They are charging my credit card without intimation and no one to solve the issue. 5 months of trying for a resolution and nothing. Couldn’t pay me to ever shop at Hudson’s bay again.
Extremely frustrating experience. I ordered a product, saw that it was shipped. Allegedly it was damaged by the courier company but I never got a call or an email telling me there was an issue. You have to dig deep to find the reason why the package was undeliverable. When I called customer service, they were polite but unhelpful. It isn’t enough to apologize when there is a simple solution that they refuse to help you with. And do I have to say again that there was no communication from The Bay re the issue? While I appreciate that they didn’t deliver a damaged item, the obvious answer is to let the customer know and then reship a new one. The Bay answer? Wait for the customer to be upset and call, tell them once the item is returned I would get a refund, make no attempt beyond you can do a store pick and be charged twice to resolve. Unacceptable.
How do we deal with a complaint about our service – either not receiving a package, trying to return, looking for returns of funds, etc. when the customer service is outsourced and out of the country. They do not know our post office system – they are asking us to go to the post office to have a parcel returned that we have not even received, or go to the bank and have them get our refunds – they are a third party, no refunds from them!! This is the advice that we are getting from the customer service at Hudson Bay Company Canada. It is a joke speaking to these people that are located half way across the world and are giving us false information. I emailed as well (several times) and received the same answer…..we have limited access to our credit card services. How do you call and complain about a problem with your credit card if they do not know how to handle the situation. This situation needs to be corrected or else this company is going down. I have also tried messaging head office…..with no response. I am very disappointed with this company and how they are handling customer concerns.
I just want to bring to your attention that something is wrong with your system as three of my orders out of four in total had been cancelled in last one month. And that month is the month of exchanging gifts, so it brought lots of disappointment for me to choose a wrong store to shop. If you do not improve your system, it will effect your sales
I placed an online order with Hudson Bay on November 17. The order was supposed to arrive on Nov, 27. It was an anniversary gift for someone. On November 27, I received a notice in my mailbox from Canada post to pick the order from their location that was 3 KM away from my home. I placed an online order because I do not drive and have a baby and a toddler at home and in this cold weather can not go outside to buy something from the store. My husband was out of the country those days.
I contacted Hudson bay customer service by email three times and explained the situation but they kept telling me to go to the Canada post location and pick up my order. It was written on the Canada Post notice that they left in my mailbox that if I do not pick up the order by Dec 8, they will return it to Hudson bay. I gave up on my order and thought let them return the order to Hudson bay and I will get the refund. Today, it is Dec 21, and I still didn’t get the refund for my order. I was sick of sending an email to customer service as no one entertained me previously and just kept telling me to go to the Canada post location to pick up my order, so I gave Hudson bay customer service a phone call today. The agent asked me to go to the Canada post location as the parcel is still there and asked them to return it to Hudson bay, then they will issue me a refund.
I told the lady, I am not able to go to the Canada Post location to tell them to return the parcel to you guys. I have kids at home and I do not drive. I am not going to take Uber as it will cause me extra money. All this is not my fault. Then she said ok she will talk to someone. She put me on hold and talked to Canada post and asked them to return the order. Then she told me it will take an extra 10 days to get back that item and once it is back, then I will be able to get the refund. I spent an hour with that lady on the phone.
I just want to ask why the Hudson bay customer service didn’t provide me proper support when I contacted them for the first time? After more than a month, I am still not able to get the refund. And this all was not my fault. Why does such a big company have such poor customer service support?
I received very good customer service in Edmonton yesterday (November 30/21) at the Southgate Hudson’s Bay in Edmonton, Alberta by an associate named Shazia (in men’s apparel). I bought a pair of Bay stripes female pajamas a couple weeks ago only to see that they were now on a Black Friday Sale. I was quickly refunded the difference, no questions asked. She was effective, efficient and very understanding and a multi-tasker (during my interaction with her, she was able to address the concerns and questions of 2 other associates).
Placed order for a tree on Nov 30 Received confirmation email saying it would be delivered on or Before Dec 5. Still waiting numerous frustrating phone calls later no answer as to when I will receive my order. Waste of time calling customer service in the Philippines absolutely no help.
Worst customer experience ever. The Bay does not stand by their Marketplace sellers. They have nothing to do with the quality of what is sold and don’t stand by the sellers. I will never shop at the Bay again.
The Bay’s customer service is a JOKE!!! I’ve never dealt with a retailer that has the worst customer service EVER!!!!! There are 2 phone numbers that are list, both are in the Philippines and there’s about a 15 second delay when talking to a rep. however you have to wait 3 HOURS before you can talk to someone!! I can’t get any answers! I try to live chat with a rep and they keep disconnecting on me!! I’m so frustrated that shopping at the Bay is no longer an option!! No wonder the Bay is in trouble!! Whom ever is running the show is doing a terrible terrible job!!!!
Wow! I don’t feel so badly about the poor customer service I received at the Bay. It has been a very long time since I have been at the Bay, and am not sure that I will return soon.
Aside from the very poor selection, I was charged the higher price on a garment that was double tagged. Even though the lower price was in US $, I did not read it that way. I had an argument with the senior employee who said that it was the suggested retail price. I stood my ground as I know they had to honor the lower price. A manager came along who immediately agreed and corrected to the lower price and appropriate discounts. An error in the Bay’s part…but I expected to be charged the lower price. The employee upset me terribly. How can they not know what the law is???
I see that there is no benefit to complaining to the store. What a shame
I tried calling several Bay stores in my area to inquire if they carry women’s plus size clothing. I was doing this because I have experienced being in a Bay store and being told that store no longer was carrying plus sizes. After trying to get anyone to answer any phone for 30 minutes I gave up and tried calling the head office. After several transfers I finally spoke to someone. She could not tell me which stores were carrying plus sizes and she too tried to call my local Bay store but could get any person to answer any phone either. She was very nice and offered to keep looking into it and to email me back when she had an answer for me. In the meantime I decided to drive over to one store and see if I could get an answer. I could not find any plus size department. They did used to have a separate department for plus sizes. I walked around for a long time and finally found someone to ask. She explained that plus size clothing was now mixed in with the other clothing and I would have to check each department. She did tell me which departments I MIGHT find what I’m looking for. I told her how ridiculous this was and she said “every person who was looking for plus size clothing has said the same thing to her” and she very much agreed that the current set up is unacceptable. You must realize too that this makes no sense at all.
Off I walked (by the way using a walker for safety) and I went through the entire woman’s department I found 2 pieces of clothes that were considered plus size, neither of which I wanted so out of the Bay I went with no intention of ever going back. However I did look for over an hour. As I read many of the comments from other customers I realize The Bay Is in trouble. Earlier in my phone conversation the person tried to encourage me to order on line and return it if I was not satisfied.
I have ordered two pairs of shoes on the Bay Website. The first pair was from The Bay inventory and the second pair from the Shoe Boutique WHICH I DID NOT KNOW when I processed the order. The Shoe Boutique charged me $9.99 for delivery and of course they did not fit. I had to return them at the price of $17.32, a total of $27.21. This is UNACCEPTABLE AND DISHONEST.
A VERY POSITIVE EXPERIENCE
I wish to recommend “Zitra”, at HBC Metrotown, Burnaby, BC. She helped me choose new towels on 10/15/21. She approached me quickly, listened to my needs, brought several samples from different companies to examine, and carried all my selections to the cash register for me. As I was in the process of paying she came quickly back, as she had found a bath mat that would suit, that I hadn’t seen.
Zitra was pleasant, prompt and professional. I thanked her, reflecting as I walked away, that in my many years as a consumer buying from different outfits, I had never met any sales person with Zitra’s high standards of service.
It then occurred to me that I shouldn’t let it go at that, but should let somebody in authority know how exemplary her service was.
This is the first time I have ever felt so impressed with someone’s service that I felt impelled to tell the world!
Karen, Burnaby, BC
I am EXTREMELY disappointed with THE BAY.
I have called (over 40 phone calls and counting) I have emailed over 17 emails and counting all over a refund for an item which they have confirmed to have received. I have asked for escalation after escalation but not one manager has called and the few superviors I’ve spoken to NONE have followed up all have the same response “i’m sorry this has happened, we will look into it for you. I purchased my item in April for 2021 and t was returned MAY 2021 it is NOW SEPTEMBER 2021 and no refund. Absolutely absurd. I’ve documented all the ways I have earnestly attempted to get my refund.
The same thing happened to me I ordered two necklaces and the quality was poor, I returned the items since February and still have NOT RECEIVED my refund, whenever I call customer service and ask for a manager there is never one available. This is it for me shopping at the Bay.
I am having an extremely frustrating, challenging time processing a return which I initiated in December. Every time I call to inquire about the status, I am told something different about what’s happening with my refund. For the first few months, I was advised it was being processed and to keep waiting. Months later, they tell me they never received the item from Canada Post. When I call, they ask me for the same information over and over. They put me on hold for 30 minutes and then I get disconnected and have to start all over. I feel absolutely disrespected, despite having been a good customer for many years. My issue is still unresolved despite my frequent attempts to speak to supervisors of managers. I am not listened to, and they clearly have no interest in keeping my business. I will never shop here again.
I just returned from our local Hudson Bay in Kingston, Ont. I get so frustrated every time I go to shop there because the same things always happens, so I seldom go. I worked as Area Manager for a company that did Secret Shopping and this morning your store would have FAILED miserably.
Stock Depleted
There was nothing on the shelves. Empty racks and shelves all over the ladies wear and shoe dept., the stock that was there had such scattered sizes it was impossible to find anything. Employees stood behind their tills waiting for a customer, which there were very few, instead of out on the floor trying to help customers and make a sale. Not even bothering to help anyone.
Next I went to the lingerie dept, lots of stock but again no assorted sizes. I was in that dept. for over 20 min and not one employee approached me but there were 2 standing behind the till waiting for that illusive sale. Absolutely no support.
The elevator was broken, again. Every time I’ve gone into that store the elevator is out of order (taped off) on one side and not working on the other. The funny thing I observed is that the clientele was all senior age, not a good situation with the elevator broken.
So it was a very disappointing shop for me but did remind me why I do not go to the Hudson Bay very often and will be a long time before I return
After reading these horrific comments about poor customer service, I just had to add my own.
I have been dealing with a refund issue for four months and have yet to get it settled. Each time I call, I have been put on hold, passed from one agent to the other and hung up on numerous times. I don’t know where to go next. What has happened to this store? No wonder I find myself buying from other department stores on line in the US. Have yet to have a problem with any of these stores.
I did not enjoy shopping online with The Bay. The listings are incorrect, customer service chat just froze and never responded, and when the items arrived and I still had a concern I was transferred to and from different reps who were unable to help because the item was from their Marketplace vendor.
Even if I want to support local, I would just buy from Amazon moving forward. They have wonderful customer service agents who take action fast! Never got transferred to another department when I call Amazon.