Head Office
Hisense International
Floor 22, Hisense Tower,
17 Donghai Xi Road, Qingdao,
266071, China
Customer Service
Phone: 1-888-935-8880, 1-877-465-3566 (US)
Phone: +44 (0) 113 395 6930 (UK)
Phone: 1 800 447 367 (Australia)
Phone: 800 321999 (Italy)
Phone: 01 76 49 05 05 (France)
Phone: 800 105 505 (Czech Rep)
Phone: +27 0 860 4473 673 (South Africa)
Phone: 1300 888 550, +603 7859 9550 (Malaysia)
Phone: +34 960 468 888 (Spain)
Phone: 01 800 008 8880 (Mexico)
Email: service@hisense-usa.com (US)
Email: servicio@hisense.com.mx (Mexico)
Email: hisenseintlsupport@hisense.com (global)
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About Hisense
Hisense is a Chinese home appliances and electronics manufacturer founded in 1969 and headquartered at Qindao, Shandong. With annual revenue of close to $35bn, Hisense continues to expand nationally as well as internationally, creating products that are usable for daily life. It manufactures and sells smartphones, televisions, air conditioners, washing machines and refrigerators. Products are manufactured at 13 manufacturing facilities, not just in China but also in France, Mexico, South Africa and Egypt. There are 12 research and development centres globally as well.
In China and South Africa, Hisense is already the leading television brand. Sales, production and support outside China are managed by close to 54 overseas companies. Hisense says the firms work to deliver high quality, cutting-edge products that are affordable and are designed to improve life. Today Hisense products are sold in more than 130 countries. You can visit the website official to locate a Hisense store nearest to your address. The company manages separate websites targeting consumers from Canada, Italy, UK, South Africa, Indonesia, Malaysia, US, Mexico, Germany, Spain, France, Japan, Thailand and Australia. Products are sold through brick and mortar stores as well as via leading ecommerce channels.
Hisense’s product catalog includes laser television, ULED television, UHD television, french door refrigerator, single door refrigerator, side by side refrigerator, top-mount refrigerator, Extreme Cool air conditioner, Extreme Cool S air conditioner, Hielo air conditioner, Evercool air conditioner, Cooltouch air conditioner, and HV/BL/HM/EH/KV/M series washers. Under smartphones, you have Infinity H11 smartphone, Infinity H12 smartphone, Infinity H12 Pro smartphone, H30 Lite and V8. All the features and highlights are available on the website. The details also include specifications, such as weight, color, energy and related technical details. There are high quality pictures giving a glimpse of the product from various angles.
Need to download a manual or driver for your product? Just navigate to the Downloads section on the website and filter from the product types available. There is a Knowledge Center for those frequently asked questions on after-sales and warranty related queries. Most major household appliances such as televisions, refrigerators and washing machines come with a standard 3 years warranty for manufacturing defects. Small appliances such as ovens, microwaves and audio equipment have a one year warranty. The warranty terms might differ according to region. You can see warranty slip within the product packaging to know the period Hisense warrants your product. For complaints or queries on store locations, warranty, service/repair, manuals, career, or others, reach the Hisense support.
I have a Hisense S8 55imch television. It’s a smart television. I had a problem tonight with a screen size which was reduced to an 8 inch wide and 4 inch high picture. I have had this issue before, I accidentally press a button on the remote by mistake and the picture shrinks. I couldn’t work out from the 34 buttons on the remote to change the screen size back to normal, so I do a restore to factory settings. I then couldn’t connect to the internet, so I unplug the television and turn it back on and I get the internet connection. This exercise took one hour.
This firm is a complete joke! It isn’t remotely funny I have been messed around right, left and centre trying to get a washer dryer fixed. Call centre kept on changing the date the engineer would call, why? No reason was explained I feel they are deliberately being obstructive to stall repairs in the hope I will get sick of waiting.
I just wish I had read all these complaints before buying my fridge. Three weeks later its stopped working. I have tried since Tuesday 20th December to have it sorted without any joy. I have thrown food away as a result. I personally think that as a company you can do better. This is unacceptable. That customer care service is not working. I have lots of reference numbers that unfortunately cannot be traced or linked.
Have a totally useless dishwasher and cannot return it as I am told there is nothing wrong with it. The basket has to be raised as the rotor hits the plates. And in so doing, glasses no longer fit in the top basket. I have never come across such an awful product and company. I have had numerous emails with them and the answer is “there is nothing wrong with the dishwasher, it is just not to your personal preference”. Add to that, things come out dirtier than they went in. I am now buying another dishwasher as I cannot live with this.
I have a slimline dishwasher got it 4 days ago and the rotar arm on the top shelf hits my dinner plates apse does not go round so my wishes are not washed properly called their customer service team and was told my plates are too big and to was them by hand. They are a standard dinner plate. Not one person at Hisense cared dreadful company
I found it hard to contact you from your website. I purchased a wireless door bell and on the website it said it came with a chime and I did not receive the chime. The item even shows that it included the chime. I am not too happy I feel that I was cheated.
On the 22 November I bought 2 x Hisense 65″ televisions from Pick and Pay Montana. I paid R20 000.00 for the two TV’s.
On the 21 March the one TV stopped working. Less than 4 months since I bought it.
I contacted the store and they advised me to come in and see Moses. I did that and gave Moses the relevant slips and proof of purchase. Moses requested me to Whatsup him photos of the numbers on the TV and he will contact the manufacturer. I did it the same day within 2 hours and called Moses to advise him that I Whatsup the info and he must call me if there is a problem. I could see that he did not read my whatsup?
The next day I called the manager of the store. She was even less helpful. Promised to call me back, but I am still waiting?
I then called your customer care department. Spoke to Andile. She requested me to hold on? I held on for nearly an hour. She never came back to me. I then tried again and insisted to speak to a manager. Senso promised that he will try and sort it out. Moses in the interim called back desperately and insisted he did not get the info? What a joke…..