Contact Fisher & Paykel: Find below customer service details of Fisher & Paykel Appliances, including phone and email. Besides contact details, the page also offers a brief overview of the appliances manufacturer. Reach the customer service below for support, complaints or feedback.
Head Office
Fisher & Paykel Appliances Ltd
P.O. Box 58550
Botany, Manukau 2163
New Zealand
Phone: +64-9-273 0600
Customer Service
Phone: 0800 372 273 (New Zealand)
Email: [email protected] (corporate queries)
Other Contacts
Phone: 1300 650 590 (Australia)
Phone: 400 640 8777 (China)
Phone: +91 11 42408365 (India)
Phone: +65 6741 0777 (Singapore)
Phone: 08000 886 605 (UK)
Phone: +44 (0) 1908 588 370 (UK/Europe)
Phone: 1 888 936 7872 (US)
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About Fisher & Paykel
Fisher & Paykel is a premium home and kitchen appliances manufacturer renowned for its top-notch design and feature-rich products in the market. Founded by Maurice Paykel and Woolf Fisher in 1934, the company has its headquarters at Auckland, New Zealand, and operates in more than 50 markets. Though it started as an importer, Fisher & Paykel enjoyed tremendous success after it entered the manufacturing scene. It has manufacturing facilities now in Thailand, China, Italy and Mexico. Besides New Zealand, operations span Australia, US, Italy, Hong Kong, Mexico, China, India and the UK.
Part of Haier Group, the brand’s line of household appliances include refrigerators, dishwashers, microwaves, cooktops, range hoods, washers and dryers. Fisher & Paykel declares its vision as focused on improving life through good design and creating products that are adaptable, functional and durable. It claims it is committed to “creating new products that increasingly limit the impact on the environment’s natural resources”. True its word, in the last 17 years it has recycled close to 325,000 appliances.
You can visit any of the nearest store to sample the home appliances. Locate a dealer or distributor in your city using the store locator on the website. Also get a complete overview of the products and the specifications online. The product menu shows built-in ovens, cooktops, rangehoods, built-in refrigerator, freezers, fridges, dishdrawer and washers.
Own a Fisher & Paykel product? Ensure you have registered your purchase on the website to receive product support, track purchase and repair, and receive updates on promotions/offers. Do not know how to operate the appliance? Stop fretting, head to the User Manuals section online to download user guides and installation manuals. You can input the model number or product category to get relevant details. If you need an accessory or part for replacement, reach the support via phone or email for payment and dispatch.
Experiencing malfunction or break down? Reach out to the service center for repair or replacement. Do carry your invoice receipt along with warranty card for swift resolve. Note that most Fisher & Paykel appliances come with a 2 years manufacturer’s warranty. While there are enough support resources to help you with common problems, you can also head to the Expert Tips section to select a product type and read common problems. For more information or queries on store locations, payment, warranty, service center, career, or others, reach the Fisher & Paykel support.
I wish to make a complaint about the wall oven (Model No: OB6OSC7LEXI, Serial No: AAG677099, Part No: 81491) rubber seal which has separated on the lower edge and is hanging loosely thereby making cooking to the required temperature well nigh impossible. This occurred only after approximately a year of using our new appliance which we initially attempted to fix the problem ourselves which was unsuccessful. In early 2021, we had a recommended F & P electrical serviceman attend (HD Appliances) only once to view the oven and Range Hood. He advised that he would have to order the parts in order to fix both the wall oven and the Range Hood lights. The Range Hood down lights both flicker and then turn off. I have been advised that the bulbs themselves are not the problem and that it is the interior electrical workings need to be replaced. Since that time we left a message and was advised that the part would have to come from overseas and as a result of the pandemic it was taking longer to arrive. Since then, I’ve also left a couple of messages for the serviceman to contact me but received no reply. I’m very disappointed in the lack of customer service we have received, not to mention the appliances themselves and having to put up with appliances not working properly which is totally unsatisfactory.
New owner, and one major flaw that I wish to have changed. By the way, I love the refrigerator.
The water dispenser – It is very shallow for the cabinet depth version, but that is something you learn how to handle.
Major flaw – You can NOT turn the light on for the water dispenser – which is crazy if you want water at night – the light goes on after you push in the cup, which is obviously too late. If positioned wrong, lot of mess. Why this has no “on” option is beyond me (better yet, a light sensor for night).
Minor items – not at all clear what the fast bottle chiller is – where is it? Nothing in the guidebook says where it is — I see the switch, but nothing regarding where it is. Also the icemaker does jam if you turn it off for a while (so I leave it on).
Overall – wonderful product
I’m extremely disappointed with the repair booking system. I was away from home and couldn’t supply the model no. etc so therefore could not book online. Phoned customer service and was told I would be booked in for 17 November, when told I would not be back home until today 18 November, your employee said she would make it the 19 November. She then sent through 2 confirmations, one for 17 and one for 26 November. I phoned today, 18 November, and was told no one could come until 26 November. Went online to see if I could bring the appointment forward as the fridge has been off from 15 November, and this states first available appointment is December so I’m stuck with 26 Nov. Very poor service or not enough technicians to service the many repairs. It would also be helpful if customer service was onshore as the phone line from India was cutting in and out.