Contact of Globoplay customer service

Find below the customer service details of Globoplay. Besides contact details, the page also offers a brief overview of the company.

Head Office
Rua Lopes Quintas
303 Jd Botanico Rio De Janeiro,
RJ 22460-901 Brazil

Customer Service

About Globoplay
Owned by Grupo Globo, Globoplay is a popular subscription video-on-demand service in Brazil. Headquartered in Rio de Janeiro, the platform was first introduced in the year 2015. With more than 20 million users availing the service as of date, Globoplay has the distinction of being the most used streaming service in Brazil. With eyes on global expansion, the company has been building customer base across US, Europe and other parts of the world. However, the service will still be laser-focused on those primarily interested in streaming Brazilian content. The company recently revealed that it catered to more than 101 million users across all its digital products. Not surprisingly, during Covid-19 the subscriptions have shot up by 89 percent. The company attributes this to the lockdown and addition of new shows like Big Brother Brazil and a vast list of TV and reality shows.

The standard Globoplay subscription will cost a user around $13.99 a month in the US. However, the website does offer multiple-tier subscriptions. As far as Brazil is concerned, at R$ 19.90 a month, the user can add up to two family members who can also use the service. As the tiers progress, new features get added to the list. From VIVA to Syfy, users have a long list of options to choose from as they move up the tier. A Combo Globoplay + Live channels premiere subscriber has access to live premiers and exclusive games. The subscriber combo Globoplay + Live channels premiere has access to 19 channels which he/she can access from any location or device. What is more is that at R$ 99 a month, the user can add up to 4 family members to account. The website offers around 14 plans, so there is something for everyone. 

Globoplay has recently collaborated with Disney to bring premium Disney content to its users. You can pick two services viz, Globoplay and Disney at one subscription cost. The plans start at R$ 37.90 a month. From Novelas to Documentaries to Music, the service offers diverse options to choose from. Globoplay has purchased the exclusive and non-exclusive distribution rights, which allows them to stream international shows in Brazil. In September 2020, it was announced that all Globosat (Brazilian pay television content service) channels would become available on Globoplay even without a cable TV deal. All these features have made Globoplay a household name across Brazil. For those just starting, the basic content on the platform can be viewed for free. However as a subscriber you can enjoy full episodes, exclusive TV series/shows and more. Existing subscribers can sign into their account to manage payment, check account history or request for cancellation. 


  1. The same thing is happening with my subscription. I got this message that Globoplay is not included! That’s not right, cause it shows on my sling account. Need to be fixed, I guess. This is the first time for me. I have been using the service for more than 2 years.

  2. I have been paying Sling to watch Globoplay for more than a year, and for over a week, they decided that it is not included in my package!!!! Unbelievable,. Customer Service is terrible

  3. I have been paying sling to watch Globoplay for more than a year, and 5 days ago they decided that it is not included on my package!!!! Unbelievable, already called sling 3 times, they say globo is the concern!

  4. What is the global play problem. For the last 4 days the system isn’t available. And the customer service phone number is back to last century, awaiting the whole day.

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