Find below customer service details of Etsy.com. Besides contact details, the page also offers a brief overview of the company.
Head Office
Etsy, Inc
117 Adams Street,
Brooklyn, New York 11201
United States
Customer Service
Email: [email protected]
Web: Submit Ticket
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About Etsy, Inc.
Etsy is a popular creative marketplace launched in 2005. The ecommerce portal connects millions of buyers and sellers that deal with unique handcrafted and vintage items. According to the website, there are more than 29 million buyers shopping on the website globally. Etsy is headquartered in Brooklyn, New York. Product categories found on the website include bags, necklaces, rings, bracelets, dresses, shirts, handbags, luggage/duffel bags, home decor, rugs, furniture, outdoor/gardening, storage, bath accessories, cosmetics, fragrances, pet supplies, party supplies, wedding gifts, wedding clothing, toys, smartphone accessories, computer peripherals, books, craft supplies, arts and collectibles.
You can filter products on Etsy by price, shipping and product types. Each product page has detailed description, price and shipping information. Payment options include Visa, MasterCard, American Express, Discover and PayPal. Shipping options vary according to seller’s country. The options are available during checkout. As for returns and exchanges policy, that varies according to independent sellers who run their shops. If you have a special occasion coming, you can buy an Etsy gift card. On the gift cards section, you can choose a design, choose an amount and input recipient’s name.
Buyers can communicate with sellers through private messaging with shop’s policies or other questions. Etsy is not directly involved in transactions between individual buyers and sellers, but you can request for mediation in rare cases. Are you an artist or business owner? You can now sell your unique products on the platform for low fees. Listings are active for four months or until they sell. Sellers also get access to powerful tools to upload and manage their shop. Additionally, you can use promotional tools to drive traffic, manage payment processing with PayPal or get detailed statistics to improve sales. Currently, the Etsy platform has close to 1.7 million sellers. To start selling your handmade goods or craft supplies, you need to first create your account on the platform. For more information or queries on payment, refund, cancellation, delivery, or others reach the Etsy customer service.
Too many of the sellers are showing items with a price beneath them which isn’t the price of the item..when you open the site the price maybe for another smaller item. E.g. dollhouse furniture. It can show a bed but the price maybe for a bedside table which is cheaper. Some are showing full sets of furniture like a dollhouse lounge room set picturing a sofa, two chairs, coffe table but when you look at the shop you have to pay different prices for each item. It is misleading and actually could be compared to false advertising. I think Etsy needs to set some rules for this it needs more clarification. I know of some people who won’t use Etsy because they are tired of being mislead
I had opened an Etsy shop, that got hacked for whatever reason. Tried shutting down the shop, closed the account, sent multiple emails to Etsy but there has been zero response. I read somewhere that 18,000 vendors shut shop on Etsy because it was charging and hiking its fees. Etsy is charging me every month even though i have no shop, I am unable to call as there is no valid customer service, emails didn’t get answered. ETSY IS A NIGHTMARE! I REGRET HAVING TRUSTED ETSY!
Don’t order from this firm it is a nightmare trying to contact anyone, my order hasn’t arrived and can’t get contact with them, I am really angry
I ordered a teddy to go to my friend in hospital with the personalised message Love and Miss you sweetheart get well soon he actually received a teddy with the message Bryson’s friend. To say I’m cross is an understatement I’m absolutely livid and the seller doesn’t seem interested. Please help.
I placed an order a month and half ago, I tried to email Etsy no one answered my emails . I don’t know were to call and Etsy will not give me any information about the seller, I will never order from Etsy again they don’t care if you don’t receive your order very bad costumer service they take your money first and they don’t deliver.
You can’t talk to anyone. If you don’t get your order you are screwed =. They have a phone number, but will say not good from your calling area. It’s a 800 number. Kids are so disappointed that they will not get the hot chocolate bombs I ordered in the middle of November and now it’s almost Christmas. So sad this company can get away with this
I want my chain I’ve ordered from them a long time ago it’s a14k rope gold chain and they haven’t even got round to post and packaging yet I can’t take waiting I should’ve received it today but it never came I hate expectations going to waist but it will come it’s just a matter of time can you please let me know when and were you parcel is
How the heck do i contact someone for help. i have been following links for half an hour. its taking me in circles but I need to speak or message someone. I cant open a case as there is no option on my Order #1699963720. seller wont supply tracking details and its been more then 2 months. they have my money I have no goods. this is a very hard site to navigate. there should be a chat box or an email address on the page so we can get real customer support. very frustrating.
I don’t encourage people to buy on etsy. I swear I will get my money back somehow. This is unbelievable! If you really want to order something Its better if you go to a trusted site like amazon or ebay.
This is the worse site to purchase from I tried to get the right phone case from the seller and all she did was argue with me and told me it was my fault and that they will not exchange. I think she was slow wow never again will I ever do business with this site.unbelieveable
I don’t know how many times I have tried to get a response from you. So, I purchased a.purse/handbag from one of your sellers she then emailed me to say my payment was accepted and that she had shipped the item. Delivery was to be between July8-July27 as it was coming from the Ukraine. I have no tracking number and all I recall is her name begins with an “S”. I just want some help… can you please do so? Julie Bowerman
I just placed two orders and they are for the 4th of July and when I placed the order it said it was going to be delivered well over the date of the 4th! I want to cancel the order! Order #1687802909. It is useless! It should have said before placing the order!
Impossible to get help anywhere on this site. They do not allow you to talk to anyone over the phone anymore even if you are a seller bringing in 10-20k a year for this company. THEY DO NOT CARE.
They only care for their bottom line at this point, which is fair, but if you actually stick with this company for years, you will notice the steady decline in service. They also separate their fees in so many different areas that would make the average etsy seller not understand how much they are actually paying in fees. They have so many intentional ways to confuse their sellers so they do not fully understand how much they are giving up in fees.
They will also not lend any support if people wrongfully attack your site for copyright issues, they say we have no legal team to give any advice so they will just remove your items for sale without cause all because someone clicked a button and reported it with no understanding of copyright infringement.
Care more for the people that are helping you become one of the biggest multi millionaires of the small business seller community. I wonder if the owner ever thought he would change his direction towards profit before fairness to all his sellers.
I will never order from Etsy again. I have been waiting for a shipment of interfacing to make masks with for well over a month that it was supposed to be to me in three days. I contacted the seller early on and they assured me it was on its way, but would take no responsibility. Still waiting for a good month !
Bought face masks for my family on April 2nd. Waited until April 7th for shipping, still nothing. Contacted seller and she said this: “Hello and thank you for all your patience at this time . We are finally able to discuss the discrepancy with all of your orders and the delayed fulfillment. Etsy has placed a hold on ALL of your payments due to many irate customers. With this hold in place we were unable to fulfill your orders in a timely matter as our business and employees does not run/work for free. We have our expenses that has to be met in order to run smoothly. That being said Etsy has over $100,000+ of combined capital from orders on hold. We have been trying to resolve this matter to fulfill all the needs of everyone with no success. At this time we are leaving Etsy on fully selling on our website . We are still selling our masks for the same price if you are interested and will be offering fast shipping as we have tons of masks that were unable to ship out due to lack of funds to us from Etsy . We urge you to reach out to Etsy directly for the release of your funds . At this time we are not in control of the orders or refunds. We are deeply saddened as we were giving back to thousands of people at a time of need like this .
Regards
Mari
Now my money is in limbo and neither seller nor Etsy will return it back to me. Told I need to wait 2 more days to open a case. I have no masks or money. This is standard protocol yet as the customer I see this as theft. Etsy told me that they can do nothing! This is terrible.
I was sent over $500 for an order that I can’t see. It says I have no orders, in fact, I don’t even have any active listings but somehow someone ordered something because I got paid. I have no idea how to remedy this situation and I’ve spent hours trying to contact support which is impossible thanks to you guys! There is ZERO support or customer service. You guys are a joke!
It has been a while since I sold anything on Etsy.
I just spent 30 minutes trying to figure out how to list something for sale in my shop.
Etsy has got to be one of the most UN-USER friendly sites as far as finding help.
Etsy intentionally AVOIDS having contact with its clients. There is no way to have a communication with support!
Yes, I’ve been to your “help” section and the first thing it says is to click on
“SELL ON ETSY” listed at the top right of etsy.com.
You think that would be there, right? NOT. No sign of a “sell on etsy” button.
I already have a shop. Just can’t figure out how to get something IN IT.
I am fairly tech-savvy. I am not a computer newbie. But your site fails,
in my eyes, to be user-friendly or helpful AT ALL.
I know it’s possible to do this because I see others selling stuff. Ohhh it’s possible.
But not very easy!
Frustrated “shop owner”!
I am sorry for the delay in responding to this but I have been in hospital with pnumonia for 2 weeks. I sold a tortilla press on December 11 2019. Order #1547429572. I received a message from the buyer telling me the press was broken when it was received. I told the buyer to send it back and I would refund him..after about 2 weeks , I did receive the item back. Unfortunately, this is not the item I sent to the customer. The buyer stated that the item was broken when received, but the item I sent to the the buyer was left bettinna. I did not clean it as it was a vintage item and customers usually prefer to receive vintage in the same condition as the item was purchased. First, if the item was broken when received and this is the same item I sent, Why would the buyer bother to wash/clean it if it was broken? The item I received back had been washed and cleaned, and it looked nothing like the item I sent. It wasnt broken when I mailed it and since it was made of cast iron, I really believe the item must have been dropped after washing/cleaning it. I would not clean an item that was broken and then ask or a refund. I do not believe this was the item I sent the customer. I believe there was a switch made or the item must have been dropped. after the buyer received it and washed it.However, etsy chose to refund the buyer anyway. Then etsy stated they had given a partial refund, well again this isnt true as the buyer had purchased 2 items and was refunded for both and I only received one return. I would like for etsy to reopen this case. I will be happy to send photos to prove the item, tortilla press, isnt the same item I sent to the buyer. I am being scammed and etsy is helping the buyer scam me. I would ike to be payed for the item I sent to the buyer. It isnt fair to side with someone that is dishonest. I am owed $41.29. Thank you for your time Also, if etsy isnt directly involved in transactions, what gives them the right to refund a customer without first consulting me?
Etsy refunded a buyer without me knowing about it. A case was never opened. It’s impossible to speak to a person. I have tried the bogus customer service email. Etsy does not respond. So disappointed.
Worst customer service I have experienced in my life. They stole my money, suspended my account without any notification (if I knew what was wrong i would’ve fixed it) and are not responding to any of my requests and emails and their employees don’t help either. I’ve been trying for weeks. This happens especially if you are non-US they don’t care about sellers they are just big scale con artists. I’m just going to stick with the sites I already use. Save your time and money I wouldn’t wish this experience on anyone.
Hi,
I made a purchase from a shop on Etsy and the order was placed October 4th.
After some time about 1 month I contacted the shop owner with failed responses, I then opened a case with Etsy, at which ofcourse then he responds and the resolution was that the shop owner would still send the item I bought, he apparently had some stock issues he was resolving.
After another month I contacted the shop owner because still nothing has been shipped to me and he said to wait and be patient. I think 2 months waiting for a package that was bought is waaaaaay too long and I have tried opening another case which now I can not and the shop owner isn’t responding to my messages. As I went on to the shop again I noticed that the shop doesn’t exist anymore on Etsy…. basically the way it looks it that I have been scammed $72 and Etsy isn’t doing anything to help this situation.
I need some answers as to what can be done now moving forward and how I can get my money back because clearly this is a scam person taking peoples money through Etsy.
Hi Etsy
I would really like to contact a customer service representative for your site but you have made it impossible!
I have a complaint regarding the opening of shops listing copyrighted and intellectual property designs without permission. Why does Etsy allow this?
I have a design which is currently being sold by at least 3 other shops without my permission … I believe these shops are actually owned by the same person using different names as the same or similar items are being sold. Every time these shops have been shut down a new one opens selling the exact same copyrighted stuff but they just change the name of the shop, does Etsy have no control over this?
I am having the same issue only I’m buying these items and as soon as I pay for them they shut down their shop and I never receive my items.
Hi I have not received back my $12.54 yet and I want to know what is going on with that and I been waiting for a long time and I want to know about it when I support to get it back on to my credit card.
Hi there, I want to share my terrible experience with Etsy support as a seller.
I have been selling on Etsy for 3 years, with an average 4.5 stars reviews, with a nice growing business.
I recently did a mistake by shipping exchanging packages so 2 persons received the wrong items. I agreed with both to re-ship to each other with many apologies, which they accepted in writing. one person shipped the item back to the other and I refunded him for this via Etsy. The other person has been recommended by Etsy to use a different refund mean (wire transfer) for the shipment refund, which I did. On the day I paid this person, he started being rude and refused to return the package. I asked Etsy support to open a case against him. As a seller, there is no protection, and he finally opened a case against me as he did not yet received his package. And despite Etsy conditions for case eligibility, they debited my account and refunded him in full. In the end, he received his package, has now 2 articles, the money he did not spend for it and the money I sent him to ship back the other person’s item.
Now Etsy suspended my account and I have been scammed by this person and Etsy. It’s been 3 weeks of business loss on top of the money lost for this case.. any feedback welcome, as Etsy does not answer any of my emails anymore… I would like to prosecute but out of resources or tips to do so..
I opened an Etsy shop in 2012 I didn’t sell and haven’t used until recently. It is linked to a bank account from 2012 I don’t have info to. I can’t update my shops bank information unless I confirm the old account. I need help!!!!
I have the same problem (an old bank account listed). I have tried repeatedly to change it so that I can get paid.
I’ve gotten nowhere. I have called and emailed repeatedly.
I would appreciate any suggestions.
I ordered a sign from Willow Hill and it is now passed the shipping date. It was a gift for my daughter and I paid almost $200 for it. I tried responding to the email and I get a failure to deliver. I bought it as a guest. I can’t seem to reach Etsy. I have tried linking my order with my account but it tells me that I am accessing a receipt that does not belong to me and won’t let me link it so I can’t file a case. I have tried to find the seller but their website has been shut down. I would love to have the sign for my daughter but if not then I want a refund. Also it is supposed to ship to her address in another state and they just bought a house and are moving in less than a month! Etsy please get back to me ASAP so we can resolve this!
Yvonne Scott
After reading all the bad reviews, I don’t feel so bad that I was only ripped off for six dollars! But the principal still makes me very mad that there’s so many people still waiting for their orders after months and months-Plus not being able to contact anybody is really upsetting also Just from this first experience, I will never, ever buy anything from Etsy again- compared to Amazon you guys suck ?
Etsy makes impossible any quick correction, which my situation requires. My May 4th purchase was sent to a wrong address. Etsy phone support acknowledges that I entered the correct address on May 4 at the time of purchase, but is unwilling to take responsibility for resending costs. USPS has an intercept function that can only be accessed by sender, of course at a fee. I have no way of resolving this quickly with Etsy during the brief critical interval while intercept is possible. Also, their creation of a default address is unreasonable. Clearly the software reverted to a default address. I’d rather have a list of addresses from which to choose so a mistake like this does not occur.
I ordered a pair of sandals from the seller Newyorktopcust jo ms on December27,2018 for $85.00 and have not recieved the sandals yet. It is now April 19, 2019! The owner will not respond to my emails and has either blocked me from his sellers page or closed his shop. That is a lot of money for me. I cant get etsy to respond and will NEVER purchase anything from etsy again! I used to think etsy was a classy website, but it’s gone downhill. Why do we (custimers) have to Google to get an email and phone number? It should be listed on the app. That’s sketchy. I will spread the word to buy at your own risk! I know most sellers are reputable stores, but after reading the comments it seems there are quite a bit of complaints similar to mine. I wish someone would contact me. I’ll keep trying to get in touch with customer service. This is ridiculous!
Hello,
I ordered 4 t-shirts on 7th March with estimated delivery 14th-18th March. My order number is 1424551994. I looked on my purchases and it says it hasn’t been shipped, when it clearly says it will be shipped in 2-3 business days. I am going to Disneyland Paris on 1st April, so need them delivered before then. I emailed yesterday but have not had a response. Please can these be dispatched immediately, or I will be forced to ask for a refund, as they will be no use after April. Many thanks.
Emily
I have made a purchase of a Quilted bag since the 8th of March and the plan is for it to be shipped out within 1-2 working days and today is the 19th of March 2019 and I am still waiting for this order, it appears that I have been conned too. There are no email address to reply to, no contact number to call anyone and no kind of communication at all. I am very, very disappointed with thic company. Can I have my money put back into my account ASAP thank, or else I will be taking further action. My order number is 1433566247 for £40.00
Thank you
Mrs A Dwyer