Find below customer service details of Etsy.com. Besides contact details, the page also offers a brief overview of the company.
Head Office
Etsy, Inc
117 Adams Street,
Brooklyn, New York 11201
United States
Customer Service
Email: [email protected]
Web: Submit Ticket
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About Etsy, Inc.
Etsy is a popular creative marketplace launched in 2005. The ecommerce portal connects millions of buyers and sellers that deal with unique handcrafted and vintage items. According to the website, there are more than 29 million buyers shopping on the website globally. Etsy is headquartered in Brooklyn, New York. Product categories found on the website include bags, necklaces, rings, bracelets, dresses, shirts, handbags, luggage/duffel bags, home decor, rugs, furniture, outdoor/gardening, storage, bath accessories, cosmetics, fragrances, pet supplies, party supplies, wedding gifts, wedding clothing, toys, smartphone accessories, computer peripherals, books, craft supplies, arts and collectibles.
You can filter products on Etsy by price, shipping and product types. Each product page has detailed description, price and shipping information. Payment options include Visa, MasterCard, American Express, Discover and PayPal. Shipping options vary according to seller’s country. The options are available during checkout. As for returns and exchanges policy, that varies according to independent sellers who run their shops. If you have a special occasion coming, you can buy an Etsy gift card. On the gift cards section, you can choose a design, choose an amount and input recipient’s name.
Buyers can communicate with sellers through private messaging with shop’s policies or other questions. Etsy is not directly involved in transactions between individual buyers and sellers, but you can request for mediation in rare cases. Are you an artist or business owner? You can now sell your unique products on the platform for low fees. Listings are active for four months or until they sell. Sellers also get access to powerful tools to upload and manage their shop. Additionally, you can use promotional tools to drive traffic, manage payment processing with PayPal or get detailed statistics to improve sales. Currently, the Etsy platform has close to 1.7 million sellers. To start selling your handmade goods or craft supplies, you need to first create your account on the platform. For more information or queries on payment, refund, cancellation, delivery, or others reach the Etsy customer service.
I ordered a teddy to go to my friend in hospital with the personalised message Love and Miss you sweetheart get well soon he actually received a teddy with the message Bryson’s friend. To say I’m cross is an understatement I’m absolutely livid and the seller doesn’t seem interested. Please help.
Don’t order from this firm it is a nightmare trying to contact anyone, my order hasn’t arrived and can’t get contact with them, I am really angry
I had opened an Etsy shop, that got hacked for whatever reason. Tried shutting down the shop, closed the account, sent multiple emails to Etsy but there has been zero response. I read somewhere that 18,000 vendors shut shop on Etsy because it was charging and hiking its fees. Etsy is charging me every month even though i have no shop, I am unable to call as there is no valid customer service, emails didn’t get answered. ETSY IS A NIGHTMARE! I REGRET HAVING TRUSTED ETSY!
Too many of the sellers are showing items with a price beneath them which isn’t the price of the item..when you open the site the price maybe for another smaller item. E.g. dollhouse furniture. It can show a bed but the price maybe for a bedside table which is cheaper. Some are showing full sets of furniture like a dollhouse lounge room set picturing a sofa, two chairs, coffe table but when you look at the shop you have to pay different prices for each item. It is misleading and actually could be compared to false advertising. I think Etsy needs to set some rules for this it needs more clarification. I know of some people who won’t use Etsy because they are tired of being mislead