Head Office
Eddie Bauer LLC
10401 NE 8th Street Suite 500
Bellevue, WA 98004
United States
Customer Service
Phone: 1-800-426-8020
Phone: 1-888-495-5170
Email: customercare@csc.eddiebauer.com
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About Eddie Bauer
Eddie Bauer is a well-known name in retail clothing that specialises in clothing, gear and accessories for the outdoors enthusiasts. It was founded in 1920 by Eddie Bauer, a sports and fishing enthusiast who has many firsts to his credit. He is the creator of the Bauer Shuttlecock that remains the standard shuttlecock to this day. He was also the first to use down lining in his Skyliner range of outdoor jackets and this innovation caught the fancy of Americans in a big way.
With its Headquarters in Bellevue, Washington and over 370 outlets predominantly in the US and Canada, with stores opening up in Germany, Japan and other parts of the world, Eddie Bauer is the one stop destination for all types of sports and outdoors needs and for a complete casual wardrobe selection. Of special note is the company’s promise that every product they sell has a lifetime warranty and that if the customer is unhappy with it for any reason, he may return it and get an exchange or refund. This instills confidence of quality in the customer.
Products can be purchased either by visiting one of the outlets close to you or you may shop online. Their secure payment portal makes it very easy to transact and purchase. Eddie Bauer has a range of options to choose from for Men, Women, Children and Home. In the clothing line for men and women, you could choose from outerwear, fleece, pants, tshirts, shirts, jeans, shorts, blazers, sweatshirts, sweaters and baselayers. Of special appeal to outdoor enthusiasts is the range of shoes, boots and footwear available.
One could also shop by category of the outdoor sport you wish to gear yourself up for – mountain sports, training, hiking and travel and Bauer’s personal favourite, fishing and field. All related gear and accessories are available in a wide range of material, colours and specifications. In addition to the general sizes on offer, Eddie Bauer also caters to three special sizes, petite, tall and plus.
In the home and bedding range, Eddie Bauer has mattress pads, pillows, sheets, duvet covers, blankets and comforters, all using RDS certified down. They also have an extensive range of outdoor furniture, bags and gear, travel accessories, tents, sleeping bags, lighting, knives and tools.
Explore the Sale and Clearance section for hot bargains. Purchases on the website can be made using Visa, MasterCard, Discover and American Express cards. Eddie Bauer offers local and international shipping. For consumers in the US, there are standard and 2-day shipping. The standard shipping takes 3-6 business days. As for the return policy, the website claims every item they sell “carries a lifetime warranty”. You can return an item by visiting a store or using a shipper to send to warehouse. Custom products are exempted from the return policy. Refunds will be processed in the same method as the original payment. For more information or queries on payment, refund, cancellation, shipping, career, or others, reach the Eddie Bauer customer service.
An incorrect address appeared on my order receipt so I immediately phoned EB and asked agent, she said she could not cancel or fix the address. The address appears like a combination of two together with my name as recipient, which neither is correct. I have emailed but have not received any help. It is being delivered through Canada Post and they informed me the address would have to be changed by the sender, EB.
I purchased 6 items on June25 but have not received any items. I called Eddie bauer customer by phone and the person named San did not want to give me the refund unless I report to the police. It is not listed on Eddie bauer’s website that in case the package is lost in transit that the buyer has to file a police report in order to get the refund. They only gave me a refund for 3 items but to get the refund for the rest of 3 items I have to report to the police.
I am a long-standing customer of Eddie Bauer, mainly because I love their 100% cotton t-shirts made for tall women. To my surprise, the last order was all delivered with a 60 cotton/40 poly BLEND! Nowhere on the website was there any warnings that their quality product had been replaced by a Walmart knockoff. And then when you call their customer service it is totally non-existent! This long-standing customer will never buy another item of clothing from a company who baits and switches their clients. Terrible!
I have been a very long time customer of Eddie Bauer and I am so disappointed in the changes that have been made with this company. Not only with the customer service group but with the clothing. I use to buy all my shorts, pants and Jeans from Eddie Bauer. I will now be looking else where. They use to offer size 20 in shorts, jeans and pants and now they are few and far between. When you talk to customer service they are all located overseas and you do not get a straight answer on anything. So disappointing. So many people I know are saying the same thing.
I ordered a half dozen t-shirts all of them v-neck. I received one of them as a crew neck. Trying to swap this shirt for the correct one has been the most frustrating experiences I think I’ve every had with a retailer. Eddie Bauer should be ashamed of the way they handle correction of their shipping errors. I have to jump through hoop after hoop just to correct their error. I have to go online and put in a return because no packing slip and return label were included with my order. Then I have to put in a new order for the correct shirt. Then I have to call them again to get a credit for the freight they are going to deduct from my return. Then I have to call when the new shirt arrives and get a credit for the multi shirt discount I had on the first order that I won’t get on the replacement shirt!! Seriously, their customer service response to this should have been “We apologize. The correct shirt is on the way.” Major fail by Eddie Bauer!
I recently bought boots and they came in the wrong color even though it said the right color on the packaging slip. Trying to deal with customer service was a joke can’t even understand them for one. I guess I just give up and keep the boots.
I truly believe Eddie Bauer customer service is nonexistent. I have asked for a return label 4 times, registered twice on line. I have been promised a FedEx return label 6 times now and it never comes. Maybe Better Business Bureau ????
Eddie Bauer has the worst customer service I have ever had to deal with!!! Most of my calls , which there has been many, the person I talk to doesn’t even know anything about it’s product or it’s policy’s nor can they get me my refund. I have been a customer for years and I’m ready to take my business elsewhere !!!!
I believe there has been a change, not for the better, with Eddie Bauer returns and exchanges. In the recent past my recall was that requesting an exchange or return resulted in a prepaid return shipping label that I could print and use. Other online stores I patronize makes returns and exchanges easy to complete. My ease shopping online at Eddie Bauer has just markedly diminished.
I have had all the horror stories with returns as mentioned above. Their sales are not clear so I’m always frustrated when I can’t get the deal I was expecting. I think the quality of clothing is good but because of the customer service or lack of I have quit shopping EB online
Trying to return an order that I ordered online. I went to an actual store and they cannot refund it because I paid with visa debit. Wth. Wasted trip into the city. I called customer care and he said he would email me a return label. Nope. Did not receive one. Making a return at Eddie Bauer should not turn into a part time job.
I agree with last review……this is ridiculous that I cannot get a return label to mail back my package. I will not be using EB on the future.
After numerous and various attempts to
contact EB in regard to being charged for
delivery on #51401045,all attempts have failed.I have been a customer for years.Your customer service has to be the worst that I have ever experienced.