Head Office
26 quai Marcel Boyer, CS 10020
94859 Ivry-sur-Seine Cedex, France
Customer Service
Phone: 09 69 32 42 52
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About E.Leclerc
E.Leclerc is a leading French hypermarket chain founded by Edouard Leclerc in 1949. Headquartered at Ivry-sur-Seine, France, E.Leclerc, which is also commonly known as Leclerc, employs more than 110,000 and has operations in 690+ locations. The Leclerc stores are a mix of hypermarkets, supermarkets and express stores. Not just France, Leclerc also operates close to a hundred stores internationally. To locate nearest Leclerc, you can use the store locator on the website. You can locate a store by city, state and zip code. The details have the address, phone and store timings. The growing popularity of Leclerc has guided the French retailer to post a revenue of of €37.75bn in 2019. A large chunk of it came from the ecommerce business.
Leclerc stores sell from groceries, apparel to home appliances. Offering better selection with value and savings is Leclerc’s own private brands – Marque Repere, Bio Village, Nos Regions Ont Du Talent, Eco+, Tradizioni D’Italia, Tissaia and Lorigine Du Gout. Most hypermarkets boast of a gas station, drug store and opticals. You can also avail services such as ticketing, bill payment, purchase of gift cards and fuel card, and financing options.
For those who love internet shopping, you can visit the Leclerc website to shop from a wide range of products. The catalog includes beauty care products, grocery, snacks and beverages, home appliances, gardening tools, fresh fruits and vegetables, apparel, sporting goods, and auto products. The product pages have description, specification and prices. Explore the Sales and Promotions section to know the products available on a discount. E.Leclerc has a 15 day return policy. You can exchange or request for refund of product at nearest Leclerc outlet. Do read the FAQ section to know the exemptions and related terms and conditions.
If you are a regular shopper, register for E.Leclerc Card to enjoy additional discounts and access to exclusive offers. Shoppers can register for the loyalty program online or at nearest Leclerc store. For complaints or queries on store locations, catalog, refund, career, or others, reach the E.Leclerc support.
Did you get the refund? I had the same scenario in Beaune, France. I used a Forex card and 120 euros got deducted from it. The person at the store told me that it will get refunded in 2 days but its now 12 days.
What is the email address to send the request?
I also had the same problem in Beaune. €120 debited at start and I am yet to get refund after 2 days. The person at store told that it should be refunded in 2 days.
Is there an email where we can write and show proofs for refund?
I have received very poor service at my recent visit at Morlaix branch. The fuel pump took €150 Euros from my account and failed to supply fuel. The customer services told me my money would be refunded same day. I returned to Uk and despite sending details of the transaction and making 20 phone calls and 3 emails one week later I still have not received a reply or my money. When I phone I am told to call back later every time.
Bernard, I have the same problem. The lectern fuel pump relieved me of all of the money in my account and then failed to give me a drop of petrol. Have you received your money back yet? who do you have to contact?
I was treated very rudely this afternoon at your supermarket in Urrugne. I reside in San Sebastián and have dual US and Spanish citizenship. I Have been a regular customer for thirty years. It is inexplicable to me that Your employees are so mal eleve. I changed a product and was made to walk all the way thru the store to return it while your employees watched unoccupied. I am 75 years old and have never seen such unacceptable service. It is my understanding that the customer is always right. I hope that you will respond to my complaint