Contact Rona: Find below customer service details of Rona, Inc, Canada, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
220 chemin du Tremblay
Boucherville, Quebec, J4B 8H7
Phone: 514-599-5900
Customer Service
Phone: 1 855 RONA-123
Phone: 1 855 766-2123
Phone: 1-866-283-2239
Email: [email protected]
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About Rona
Rona is a leading Canadian retailer of hardware, home renovation and gardening products. Founded by Rolland Dansereau
and Napoleon Piotte in 1939, Rona today operates as a subsidiary of hardware retail giant Lowe’s. Formerly operating as Les Marchands en Quincaillerie, Rona has a network of more than 400 stores, both company-operated and those managed by dealers. Rona manages all operations from its headquarters at Boucherville, Quebec. It also manages three hardware distribution centres and four building materials distribution centres that are strategically located.
Offering quality products at competitive prices, Rona has a large selection of products for homeowners, contractors, dealers and engineers. The Store Locator tool will help buyers locate nearest Rona outlet. You can search on the website by postal code or city. Before heading to shop, you can know the trending and discounted products through the Flyer published on the website. Shoppers can also track the weekly deals, and print coupons that can be used during shopping.
And for those who want to shop with the click of a mouse, Rona’s ecommerce platform may come handy. You can shop by keyword, or department. The popular product categories listed include mowers, heaters, sheds, smokers/burners, gardening tools, lighting, landscaping, furniture, building supplies, doors, windows, vanities and cabinets, bathroom accessories, range hoods, sinks, small appliances, washers, freezers, cooktops, carpet, indoor lighting, water heaters, power tools, screws/nuts, cables, paint, wallpaper, to name a few.
You can filter products by category, brand, as well as price. The product pages also are in-depth with description, specifications and usage details. You can also read reviews left by other buyers before making up your mind. Purchases online can be paid through PayPal, Visa, MasterCard and Rona credit card. You can choose to order online and pick up item at store or have them shipped to your address. During checkout, you can see the shipping options. Products will be shipped by Canada Post or Purolator.
Most orders will be shipped within two business days of purchase. Orders crossing a minimum threshold are shipped for free. You can choose faster delivery options during checkout. If opting for store pickup, note that larger orders may take up to 48 hours. Those with building supplies can take up to 24 hours. You can collect your product any time within 7 days.
All orders can be viewed and managed by signing into user account. As for Rona’s return policy, most products can be returned within 90 days if you are not fully satisfied. Products must be returned in its original condition and packaging. There are no returns on used power equipments.
Want professional help with your home renovation or installation? Rona’s installation services bring to your professionals and certified contractors. All installation and projects completed in your home come with a 1-year labour warranty. Projects for which you can seek professional help include cabinet installation or surfacing, bathtub installation, exterior/interior door installation, flooring, and deck/patio construction. For those short on cash, RONAdvantages payment plan offers financing options enabling you to pay in installments.
For those who are looking for tips and inspiration on DIY projects and buying, the Rona website has a number of resources in the form of content and videos to help you with same. For complaints or queries on store locations, payment, cancellation, warranty, installation, careers, or others, reach the Rona support.
I recently bought Benjamin Moore paint for my walls from RONA, Dundas St. Mississauga and they supplied me with wrong colour. I realized it when I needed some more paint and they supplied me a different paint colour later saying there was a tinting error/mistake first time. They refund the money for the paint I bought from the store. Who is going to bear the cost of repainting the walls with right paint colour. They have extremely poor customer service. I have reached out customer service and talked to one of their supervisors, Naonie. She was so rude and said since it’s a in store purchase we can’t help you, go and talk to the store manager. I have spent closer to $1,000 for the material only and suffering due to their mistake. Never go to this store!!
I just dealt with a woman named Christine at your Golden Mike location. She was by very rude and demeaning. We’re all going through tough times right now so if the poor attitude could be toned down that would be preferable, Possible customer relations training would be in order. I will not be back.
I bought some goods from Rona ,they took my money so fast and left me hang for 2 weeks and my project delayed. I called the store where i purchase the stuffs they are rude and blame it on head office ??? I called head office 5 times each time waiting for more than 40 Mins without answer.
I bought a dress which was nothing resembling on the site. It wasn’t my size or the style I so on their site, it is awful and I want to return it. Do you think I could find a return label, no. I can not for the life of me get in touch with them. For anyone reading this before ordering, please don’t order anything. It truly is not worth the stress and I am yet to find a way to return the item.