Contact DoorDash: Find below customer service details of DoorDash, including phone and email. Besides contact details, the page provides a brief overview of the company and its services. Reach the DoorDash customer service below for queries, complaints or feedback.
DoorDash Head Office
DoorDash, Inc
116 New Montgomery St, 4th Floor
San Francisco, CA 94105
United States
DoorDash Customer Service
Phone: +1 (844) 285-0248
Email: [email protected]
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About DoorDash
DoorDash is a food delivery company founded by three Stanford students in 2014. Through the DoorDash app, users can order food from local merchants and have it delivered in less than an hour. The service allows looking for food by category, restaurant, speed and price. DoorDash currently connects restaurants and eateries across all major US cities.
On the app, users can view available delivery times for restaurants in surrounding area. All deliveries begin at 8am and go up to 11pm. The order’s total cost includes the cost of the menu items, tax and delivery fee. Payment can be made by major credit cards. For more information or queries on payment, cancellation, technical support, or others, reach the DoorDash customer service.
Never wanted to order from them and get cold food cause the driver had too many orders. DoorDash charge my card fraudulently and I have had to jump through hoops to get my money back and still haven’t got my money after three phone calls and at least a hour and a half of waiting and trying to understand the foreigners on the other end.
Worst experience I’ve had. The dasher completely messed up my order and over charged me by $26. I called the restaurant at first and they told me exactly what happened and it was the dasher who completely messed it up and still overcharged me.
I really wanted to like Door Dash. It’s easy to order and track the delivery. The problem is there is still a human element to it and I don’t think they vet their drivers. Nor can you contact them when there is an issue. The guy we just got was clueless. He over shot our street by a few miles and brought the wrong order. This is not rocket science. You verify the order when you get it from the restaurant and punch in the address to your GPS.
I picked a new restaurant after seeing it featured in the App. I ordered a simple soup & salad and it said it would arrive within 35-45 mins. The entire time passes and the order has not yet been picked up. I try to cancel in the app and it says it cannot give me a full refund so I contact customer service. Christine Monica A. says the driver is on the way, sorry for the lateness and they can credit me $5. I have no choice but to wait because I wanted the food but I told her I had to leave soon. Then she says the driver was unassigned to my order — do I still want to wait? Then I’m confused bc now you’re force-canceling my order? So I ask her if I am being forced to cancel my order and her response is – sorry you feel that way. if you want to wait for the food, I’ll respect your decision. What?? What kind of weird response is that??? Respect my decision to wait an unknown amount of time for the food? So I’m just fed up at this point – it’s been an hour and getting nowhere wasting time so I say please cancel with full refund and what can you do for the inconvenience? She just says oh the $5. Ok fine. So I’m waiting for her to confirm or something bc that’s what customer service people usually do — but it’s just “apologies” and then for some reason she types me a blank “ “ then after a few mins she comes back and says hey so the driver is now on the way again and so do you still want the food or not? Seriously are you guys playing games or something? Back and forth back and forth on the details of the order is ridiculous. Don’t feature restaurants if you can’t deliver the orders.
I ordered for the first time using door Dash I had free delivery thinking it was a promotional thing so that I would continue to use their services. Yesterday I checked my bank account and it was overdrawn by 9.99 I thought somebody had used my card number to make a purchase then I find out that doordash had charged me for that free delivery in a different way. Something that I never agreed to and don’t remember ever reading. I’m not using Door Dash again. Don’t trust them.
The BIGGEST DIFFICULTY WITH THIS COMPANY IS THE OUTSOURCING OF THEIR CUSTOMER SERVICE TO THE PHILLIPINES or ELSEWHERE OFF-SHORE! I have ordered from Door Dash more than a dozen times in Salt Lake City, UT in recent months. The Dasher’s have all been EXTREMELY nice and helpful. A couple times the order’s were later than the website promised, but as far as I know the delays came from the restaurant because delivery persons contacted me from restaurant while they were waiting. I even had a delivery driver go out of their way to get my order from a different location of the restaurant when the cappuccino machine was broken at the location Door Dash automatically routed my order to. NO PROBLEMS WHATSOEVER FOR ME WITH THE DASHER’S! CUSTOMER SERVICE IS A DIFFERENT STORY.
Your service is Horrible!!!!! I placed an order 2 days ago for an important business lunch to be delivered. While I was out I received an email 30 minutes before the luncheon was to start that YOU cancelled my order. We called the restaurant and they said that the food was ready for pick up by Doordash. I am soooooooooooo disappointed that you would cancel an order. How can you do that?
First time ordering from Door Dash was the worst!!! On my 12 HR Shift and 1/30 mins lunch break: Order a small pizza from Door Dash for Papa John’s $12 with free delivery. Left a $3 tip for driver on website. Driver drops off pizza at front desk of my workplace and leaves (couldn’t wait 45 seconds for me to walk up and get it nor did they leave a receipt). I know why now. When I opened the box, the pizza looked more like a Damn Cake. All the toppings were on the top of the box and the pizza was rolled into a ball. I immediately called Papa John’s (who refused to refund or credit my account because it was a Door Dash order). Called Door Dash and because I was upset and angry (fussing) the 1st/2 customer service reps hung up on me. I called back a 3rd time and they were said they will process my refund. As of today, I am still waiting on my damn money. Never Effin’ Again. Train your damn people better customer service.
The door dash driver handed me an open pizza box and she went away in a hurry. It was leaking on one side. When I opened it, it was all smashed and no longer looked like a pizza but some mashed vegetable. I’m assuming she opened and ate half of it.
Door dash, if you are listening, you need to train your drivers, or think before you hire someone. I can’t eat food that has been licked by someone after paying the whole price!