Find below the customer service details of Deep Silver. Besides contact details, the page also offers a brief overview of the game developer and publisher.
Head Office (US)
Koch Media Inc
900 Larkspur Landing Circle,
Suite 103 Larkspur, CA 94939
About Deep Silver
Deep Silver is a publisher and developer of video games, operating as a division of Koch Media GmbH. The German-Austrian game publisher was established in the year 2002. Headquartered at Hofen, Austria, Deep Silver boasts a catalog of more than 200 titles. Some of the popular series include Saints Row, Metro, Dead Island, Sacred and Secret Files. Few of the titles are published and distributed in partnership with other leading studios. Deep Silver has games for most platforms, be it PC, Android, iOS, PlayStation, Xbox One, Xbox Series, Nintendo Wii, Nintendo Switch, Google Stadia, or PS4.
The Metro franchise which had its debut in 2010 has been a hit series in the catalog. The game is set in a post-apocalyptic Russia where a nuclear attack has wiped off much of world’s population. Players take on the role of Artyom, a survivor who is forced to leave his home in the Moscow underground after the station is subject to an attack. The first instalment was titled Metro 2033. The first-person-shooter game saw sequels named Metro: Last Light and Metro Exodus. The website is where you want to be to browse the entire catalog of Deep Silver games. Additionally, on the homepage you can read all the latest news, announcements and latest releases. You can filter games by genre (action, adventure, RPG, sport, puzzle, racing), franchise (Dead Island, Galaxy on Fire, Metro, Risen, Sacred, Saints Row and Secret Files) or platform.
Some of the latest releases include titles such as Gods Will Fall, Chivalry 2, Chorus, Saints Row: IV, Metro Redux, Maneater, Wasteland 3, and Pathfinder: Kingmaker – Definitive Edition. To know more details on a game or the highlights, you can click on the dedicated pages. It has details of the release date along with available platforms. There are screenshots and videos giving a peek into the game as well. You can purchase the games on PlayStation, Xbox or through Steam, the digital distribution platform for video games. The stores accept major credit cards or PayPal as mode of payment. Upon purchase, you will get an email with details on download or activation. The return/refund policy varies according to platform. Do read the terms before making the purchase.
Looking for discounts on Deep Silver games? You can explore Fanatical for offers on most of the popular franchises. You will find games with up to 80% discount. You can also add multiple titles as part of a bundle. And if you are a fan of Metro or Dead Island franchise, you can purchase merchandise, collectibles and accessories on the Deep Silver store. You will find here t-shirts, replicas, figures, bags, mugs and posters. Visit the Support page if you need help to troubleshoot common problems.