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OnePlus 8 complaints: From battery heating to adaptive brightness

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The predecessors to this devices set a new benchmark of quality with respect to economical pricing. OnePlus 8 took a further leap by adding better sensors of camera, improvised the display, and added the latest SOC but they did not take care of the demands of the customers with wireless charging and IP rating. OnePlus 8 is the cheaper alternative to the Pro version, but has managed to hold most of the key features.

The device houses a snappy display with FHD plus resolution and 90 Hz refresh rate with an in-display fingerprint module. It is bundled with 6GB and 8GB RAM options and 128GB and 256GB ROM options, which work with a SD 865 processor. Other connectivity features include a lucid 5G band support, Wi-Fi 6, NFC, BT 5.1 that make the device extremely future proof.

On the software front, it is already established by the company how seriously they want their users to be acquainted with stock Android experience. This year it still remains their objective but with better customisation on Oxygen OS 10 running on Android version 10. Though, they did receive minor backlash for tweaking the launcher, but whether it is good or not is highly subjective.

Cameras on this ‘non-pro’ model are not a significant jump from last year’s line-up, with the same 48 Megapixel IMX586 Sony sensor as the primary back camera. However, the cameras perform really well in real world conditions with the help of AI and software enhancements along with these capable hardware. It still struggles to click perfect low light pictures but considering the price, it is very difficult to complain.

Lastly, like any other OnePlus smartphone, this has also taken care of the battery and fast charging department perfectly. It houses a huge 4300 MAH battery which would easily last a whole day, while gamers would not complain much either. It is packed with the WARP charge 30T that charges the smartphone to 61 percent in 30 minutes. The figures may not sound too good, but the real world usage is definitely satisfying. This has been made possible because of the good optimizations offered by the device.

It is on sale with a glacial green colour and an onyx black colour with a special interstellar glow limited option. The pricing is extremely aggressive for the features it offers. Even though the device has less things to complaint about, there are still few issues reported by customers that are addressed here with possible solutions.

Battery/Heating:

  • Battery health dropping is noticed when significant percentage drops in battery health is recorded while the device is in standby. Check if the same happens in a time frame of 8-12 hours when the phone is idle. If the drop is significant then battery drainage issue persists on your unit.
  • Signal in remote location or constant weak Wi-Fi also takes a toll on the battery health.
  • OS tweaking or giving the device root access can also significantly affect the battery health.
  • Third party app running in the background and draining the battery continuously over a prolonged period.

Possible Solutions:

  • Make sure that the phone is restarted once in a while to benefit the longevity of the battery.
  • Always prefer better network/Wi-Fi when available to ensure that the device is not strained.
  • The ROM or operating system that the smartphones comes up with is of the best quality for the hardware and no other ROM can be as suited as this. On top of that the security that the OS offers is unmatched.

High power consuming apps, games and processes heat up the device to a certain level. It is very normal, however, if it exceeds abnormally then you can try out the basic solutions of reach out to customer service of OnePlus.

Fast Charging Issue:

  • This issue has been common with people who use the device extensively for gaming, rendering and multitasking. The device slows down the DASH charge feature which is one of the highlights of the device.
  • Notice that a fast charge icon shows up on the charging screen when you plug in the fast charger.

Possible Solutions:

  • Mostly, this might be due to a software bug at launch. This can be fixed with OTA updates upon detection.
  • It is always advised to use original charger and cable for the device.
  • Delete all kinds of third party power management applications that you have installed on the device.
  • OnePlus after sales service can be reached with regard to this issue at 1-833-777-3633 (US), 1800-102-8411 (Toll Free) in India and +44 1252 236307 for UK.

Camera Focus Issue:

  • OnePlus 8 comes with splendid cameras, but it lacks the fast focus ability sometimes. Especially while recording a video, it locks the subject for way too long before changing the focus.
  • The camera setup also tends to lag while performing the focus on the subject when taking a multi-shot picture or video.

Possible Solution:

  • The device is no doubt very capable of fast focusing, and this issue occurs when the camera lenses are smudged or scratched. Clean it with a blower or a microfiber cloth. You can reach out to the customer service centre available near you.

Adaptive Brightness of Screen :

A very rare group of users have reported this issue on their smartphone and the solution to this has been made easy because of OnePlus’s prompt customer service. This issue prevents the phone’s adaptive brightness sensor to function properly.

Possible Solution:

  • Reach out to OnePlus technical help service at Oneplus.com and troubleshoot this issue. If it is a software borne problem then it can be solved through OTA update.
  • The after sales service guarantees the users with all the repair, replacement at the service centre. Find out your nearest service centre online.

Other Support Options:

  • OnePlus has a pick up and drop service for their customers that can be arranged by logging your details on the website and arranging a pick up from your location. The team then responds to the same and does the rest of the job.
  • Phone conversations for small technical help is also quite easy and readily available on all days at 1-833-777-3633 (US, 1800-102-8411 (Toll Free) in India and +44 1252 236307 for UK.
  • Social media handles are run under the name of @oneplus and they are proactive on the platforms.

It is sad that OnePlus still ignored the IP rating and wireless charging, the low light video capabilities of the device are underwhelming and minor bug issues persist till OTA. Overall, the smartphone offers amazing build quality, an extremely vivid display, superb performance and clean software, solid battery life and flagship grade camera experience. All this still bundles the smartphone to a great value for money option for people who want clean Android and flagship grade experience.

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