Head Office
Cogeco Inc. and Cogeco Communications Inc.
5, Place Ville-Marie, Office 1700
Montreal (Quebec) H3B 0B3
Phone: 514-764-4600
Customer Service
Phone: 1-855-701-4881 (general)
Phone: 1-866-261-4447 (shopping)
Phone: 1-866-428-3517 (billing)
Phone: 1-877-846-7863 (business support)
Email: carriere.corpo@cogeco.com (recruitment)
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About Cogeco
Cogeco is a Canadian telecommunications company that was founded in 1957. Founded by Henri Audet, Cogeco is headquartered at Trois-Rivieres, Quebec. Products offered to both residential and business customers include cable TV, home phone and Internet. For requesting new services, payments and bill, you can visit any of the nearest Cogeco store. Locate one nearest to your address on the website.
Details of the Internet and television packages are available online. Internet packages include UltraFibre 60 Unlimited with download speed of up to 60Mbps, UltraFibre 1Gig Unlimited, UltraFibre 360 Unlimited, UltraFibre 120 Unlimited, UltraFibre 40 and UltraFibre 15. Users get a complete suite of security services and unlimited access to Wi-Fi hotspots. As for cable TV, there are flexible TV packages, Cogeco On Demand and personalised TiVO service with which you can record up to 6 HD or 4K shows. With the basic package, you can get 25 basic channels and add 10, 20, 30 or 40 channels to your mix. Home phone packages give free long distance minutes, unlimited calling and calling features of your choice.
Cogeco products can be purchased on the website using major credit cards. You can bundle products to enjoy great savings. Existing Cogeco customers can sign in to their account to view bill or make payments. Payments can be made using major credit cards or set up pre-authorized monthly payments from bank account or card. For more information or queries on payment, refund, cancellation, careers/jobs, or others, reach the Cogeco support.
• Found out on Thursday July 18 that we did not have internet service and telephone service
• Called Cogeco and the tech said that he would try to get someone out on Thursday or Friday but, if he could not, he could send someone out on Monday July 22
• We called Monday morning to find out if someone was coming and Cogeco gave us a window of 8:00-5:00. The technician ended up showing up at 4:55
o Why did we have to wait a full day – if both my wife and I worked we would have had to take off a full day’s work? That is unacceptable, especially since the problem was already four days old by that point!
• The technician who showed up on Monday discovered that it is a problem with our fibre-optics and he can’t fix that – we need a fibre-optic specialist to come for that
o Why was a person with fibre-optic knowledge not sent out in the first place?
• The technician arranged to have a fibre-optic technician come out as soon possible but at the latest Friday July 26 or possibly Monday July 29.
• My wife called today and found out that no one is coming out today
o Why is the fibre-optic specialist not coming out today – it is now already eleven days without service?
• When my wife called today, she was told that the Town of Oakville has a problem with fibre-optics
o Cogeco put the fibre-optic cable in – why does this become our problem??!!
• Cogeco indicated that if a fibre-optic specialist could not come out in the next few days, a work-around would be put in place on Thursday (run a cable from someone else’s house and bury it some time in 2020). She was given a window of 8:00 to 5:00 on Thursday (we have to be home for it apparently!)
• To make matters worse, we have been threatened with a disconnection fee of $225!