Contact Chicken Express: Find below customer service details of Chicken Express, US, including phone and email. Besides contact details, the page provides a brief overview of the restaurant chain and its services. Reach the Chicken Express customer service below for complaints, queries or feedback.
Head Office
940 Highway 156, Justin
TX, 76247, United States
Customer Service
Phone: 817-594-9300
Phone: 940-648-1180
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About Chicken Express
Chicken Express is a fast food restaurant chain in the US, founded in the year 1988. Currently, Chicken Express has a network of more than 200 stores, many operating as franchisees. The restaurants offer both dine-in and drive-thru. The locations include Texas, Georgia, Arkansas, Louisiana and Oklahoma. You can locate one nearest to your address on the website.
As for Chicken Express’ menu, it consists of combo meals, family meals, sides, extras, fried fish fillets and drinks. The combo meals include 4 Express Tenders (with gravy and biscuit/roll), 7 Express Tenders, 3 Piece Chicken, 2 Piece Chicken, 6 Piece Hot Wings and 6 Livers. The family meals include 8 Piece Mixed Chicken, 20 Express Tenders, 16 Piece Mixed Chicken and 30 Express Tenders, to name a few. Coming to sides and extras, you have french fries, fried okra, mashed potatoes, cole slaw, macaroni, green beans, corn nuggets, jalapenos, biscuits and rolls. For more information or queries on restaurant locations, menu, or others, reach the Chicken Express customer service.
Chicken express in Lockhart tx needs some help. They customer service is less than par is nice way to put it. The last two times I’ve been the food was cold or tasted old. Tonight I gave it one more try and the same thing but worse. After reading several comments that all sound the same I feel like management would try to get the problems worked out before they lose their entire customer basis. But like others say there are other chicken restraunts that will be happy to take my money.
For the third time I’ve given my Chicken Express location another try to be disappointed in service and especially in the food depth. I waited in line for 45mins in the drive thru…ordered hot wing combo which was plainly on the menu only to be told they don’t sell hot wings anymore…why not take them off the menu??? So I decided to order the 3pc chicken combo…tastes awful like the other 2 times…and food was cold. I expected when I waited that long to get it that it should be hot…nope…and the chicken was way overcooked. Third time is a charm as they say…probably be my last visit too. Spent 15.00 on just my meal…that’s a lot for food not worth eating.
We just LOVE the Chicken Express in Burleson TX and we eat there at least three or four times a month. They have the BEST Fried Chicken in town and in all the years we’ve been going there, (which is since the day they opened) we’ve only been disappointed a few times. And even then, they always made it right. (That is, up until now) We always get a gallon of their sweet tea and it’s wonderful. With the chicken and tea, our total is usually about $35 to $40 a pop but it’s our favorite place to get Fried Chicken, so we go there quite often. (Good food ain’t cheap and cheap food ain’t good) However, a lot of the Chicken E’s are an independent franchise so the Chicken Express Company itself, doesn’t have full control over policy, price and procedures etc.
Having said all of that, we have two issues with this particular Chicken Express. One is, they do offer a Senior Discount, but it’s ONLY on SOME but NOT all, of the items on their menu. This makes NO sense at all and they’d be much better off to reduce the discount ( percentage ) slightly and apply it to ALL of the items on their menu. So when we go thru the Drive Thru and the employee says “We don’t offer a Senior Discount on that item”, it leaves a real sour taste in our mouth. But what’s even worse, is they have now started to charge an EXTRA 3% for credit cards. That’s a MERCHANT fee that the MERCHANT is supposed to pay and while it may be ” legal “, it’s certainly NOT ethical. That 3% leaves ANOTHER bad taste in our mouth and this restaurant would be MUCH better off by simply offering a ” Cash Discount ” rather than charging customers EXTRA for using their credit card. I realize not ALL of the Chicken Express locations have these two policies, but I assure you the one in Burleson does. We’ll be back soon, but it’s just not the same, since they started to not offer Senior Discounts on all of the items and since they started to charge EXTRA for customers to use their credit cards.
I just wanted to leave a feedback for the Portland TX branch. It was our first time to dine at Chicken Express. Janet was very welcoming as well as her teammates.I told her i’d choose Chicken Express over *F* just because she was very very nice to us. The food was good but Janet and those who were there working with her made it all the difference. I hope more like her will be in the food service industry.
The Weatherford TX location is terrible. Ordered 48 hot wings. Drove home 20 miles to find them burnt and dry. Called Kyle the manager and he said to bring them back for new wings. They replaced them. Drove home again to find they only replaced 1 of the boxes with fresh wings. The second box was cold and burnt. Now they will only refund the purchase. How about all the gas costs I incurred due to there neglect? Still waiting to see the credit back to my card.
Stopped by the 3220 E Palm Valley Blvd, Round Rock, TX 78665 location. Ordered 2 – 4 piece meals. I got half a dozen cold, dry, tiny pieces of chicken jerky, a solid brick of a biscuit and a container of cold potato putty I could use to fix drywall. Absolutely the worst fast food experience of my life! I passed Popeyes to go here. Never again!
The chicken express in Mustang, OK customer service has gotten even worse! They never get an order right, when you HAVE to take it back, spending time, gas and money, they are rude all the time! They’re the idiots who screwed it up! Train your employees that customer service is THE most important part of THEIR job !
Waited in line 30 minutes after I ordered, got to the window they had no idea what I had ordered. Got it situated and paid for. Waited another 10 minutes for a very rude girl to come to the window and ask me what I was waiting on. I said my food. She rudely asked what I ordered. I said two number 1s with fries. The whole time everyone behind me in line is getting their food. Once I finally got my food and got home there was no gravy, or biscuit I only got 2 chicken strips and about 10 fries in each box.
Been waiting 20 minutes for 4 tenders. After 11 minutes they realized they didn’t put any down to cook. This is ridiculous. Used to be my favorite place. This was the Chicken Express on College in Beaumont, Texas. After more than 25 minutes I received my food. No apology, no have a good day, nothing. Gives very poor service and expect you to take it. I didn’t complain or cause a scene. But, I won’t go back. Too many other Chicken places with better service.
This is the second time I’ve been to the chicken express on 287 @ Avondale Haslet Rd in Haslet, Tx and it’s been a truly crappy experience. I’m Still waiting on my order that I paid for 30 minutes ago!! It was supposed to take 12-15 minutes!! One of the Worst Chicken Expresses I’ve ever had to deal with! May be they need to train their people in customer service.
Friday June 10th
Went to Chicken express in Burkburnett tx.
Orders combo #2 (7 Tenders)
Fries Roll Snd and tea. Get home which is a 20 min drive away and there are only 5 tenders. I called and told them and they took my name and was going to replace it the next time I came through.
Today I drive through and they were not going to replace the meal. They were going to give me 2 tenders !!
Are you kidding me , you should learn how to count the first time.
Very crapy service !!
Next time I will sit at that window and look through all my food to make sure they give me every thing I PAID for before I drive off !!
I am a frequent customer at C E located at 5345 Sycamore School Rd, Fort Worth TX. I have always been given a 10% discount off of my entire order. Today I ordered Family Meal #20 spicy tenders, small okra & small corn nuggets. Subtotal $39.93. The 10% military discount was $ .44. What?? I asked how this was possible & was told it was a district manager change. Order #2028/1. Transaction ID: 20220612184558
If you visit the chicken express in Burleson, Texas on 130 sw Wilshire Blvd. You will be amazed. They served my wife soured coleslaw and asked for another one and it also was soured. And the manager did nothing. And the person cooking the chicken was burping and you can hear the employees talking crap about the customers. Well if it wasn’t for the customers you all ungrateful people wouldn’t be getting paid. So we will never go back.
I have visited the Hope, Arkansas location many times and any time it’s an hour till closing, we have to pull forward and wait 10-15 to get our food and the people in front of us have to do the same thing which means I’m waiting even longer. You can tell that the people behind us are waiting too. When there’s still an hour, there should be food cooking and not waiting till someone orders. Yes I like fresh food but this is supposed to be fast food, not slow food.
I went through the drive through today 4-12-22, of your store in Plainview TX. I ordered the #5 gizzard meal, half of my gizzards were really good, but I had to throw the other half away they had been cooked and under the warmer for too long. Food is too high to be thrown away. Very disappointed. Ticket #331
I went to chicken express in Weatherford, Ok and my experience didn’t seem professional at all. I was not informed there was a card charge now, I was handed a drink that was a mess and no offer to clean it or a towel so I can. My food was not placed in correct boxes, and argued with about a drink I ordered.
Went to the Chicken Express on Sublet and 287 in Arlington Tx. Went twice and both times no tenders. Went on a Saturday and Sunday. How can you be out of tenders on the weekend.
I ordered over the phone bcuz I ordered gizzards and it takes longer so when I got to the store on Alta mesa Blvd in Fort Worth Texas at 6:53pm the doors were locked so I called back to the store and they told me I had to go thru the drive thru and line was long as heck . I am not understanding why they are keeping the lobby closed during the day! After all I hardly eat here but after this order I will never come to this location again.
Weatherford, OK Chicken Express was rude especially being my first time eating there. We came at 10:30 to eat in the lobby and the door says hours: 10:30am-10:00pm nothing else. The manager opens the door and said the Lobby was closed. So we thought literally all day so we went through the drive thru and ordered and then sat in the parking lot to eat then people started pulling up and going inside to eat. Really upset us because that could’ve been handled a whole lot better. We could’ve waited.
First of all, I very rarely leave reviews but feel like I have let everyone know about this experience. I went to the Chicken Express location in Oklahoma for the first time tonight on Penn in Edmond, ordered my food and was going to pay with a $50 bill for a $12 order and the person who took my order who I assume was the manager said that they do not accept 50s. I thought she was joking but she was serious and had a smirk on her face like she was happy to deny my order. I said well, what are people supposed to do that have a bill over $20. She said I can go next door and make some change. I left and went to another restaurant that actually accepted $50 bills. This stupidy was a real experience and I will drive by their locations in the future and never turn in based on this experience.
Your stores in Canyon and Plainview SUCK we made a call in order to Canyon Friday and the guy who took the order said 45 minutes when we got to the store 45 minutes later nobody knew about the call in order except to say that we had not called them and Plainview the problem is nobody has any idea how to get a order right we will never go back
As an avid horse and rodeo fan I have supported Chicken Express for many years. Recently, especially at the dripping springs location the food itself is becoming sub par with what appears to be powdered mashed potatoes, unbuttoned corn, and the tea, both sweet and unsweetened, have become virtually undrinkable. Sad to see one of my favorite stops struggling. Regrettably my family will no longer be frequenting this chain until something positive is done.
My son wouldn’t comment on a negative situation but I feel it needs to be addressed some place. He went to the Lockhart, TX location recently. He placed his order, including two drinks – one for sweet tea and the other Diet Coke. After paying for his order he was told they didn’t have Diet Coke since his sister didn’t want any other drink he said to forget that drink. However, they failed to give him any drinks and also did not give him credit for the drinks. Very poor service as far as I’m concerned.