Contact Careem: Find below customer service details of Careem, including phone and email. Besides contact details, the page provides a brief overview of the car booking app and its services. Reach the Careem customer service below for queries, complaints or feedback.
Careem Head Office
Careem Networks FZ LLC,
#1404, Shatha Tower,
Dubai Media City, Dubai, UAE
Careem Customer Service
Email: [email protected]
Email: [email protected]
Phone Numbers
Amman: +962 6 500 1622
Cairo: +20 2 38272828
Doha: +974 800 0097
Dubai: +971 4 440 5222
Islamabad: +92 42 111 227 336
Jeddah: +966 9200 33786
Karachi: +92 21 111 227 336
Kuwait: +971 4 440 5222
Lahore: +92 42 111 227 336
Manama: +973 1619 8927
Sharjah: +971 4 440 5222
____
About Careem
Careem is a car booking company founded in the year 2012. Currently operating in over 26 cities in 10 countries, Careem’s services help connect travellers with drivers in minutes. Using Careem’s app, users can also schedule a cab by informing the time and place to be picked up for a later time. Careem offers car types to suit all budgets. There is First, Business and Economy class cars.
Careem is currently available in Abu Dhabi, Alexandria, Amman, Beirut, Cairo, Doha, Dubai, El Gouna, Jeddah, Jubail, Karachi, Kuwait City, Lahore, Madinah, Makkah, Manama, Riyadh, Sharjah and Islamabad, among others. Available 24/7, Careem cars can be booked on the website, smartphone app or by simply calling the customer care. The drivers are verified, licensed and trained. Upon confirming a ride, travellers will be able to track cars through phone-based GPS system
Travellers can pay with credit card or with cash. If you are a frequent Careem user, pre-load your account with Credits and save through discounts. The pricing is based on distance traveled and wait time. Airport pickup surcharge applies to all airport pickup bookings. For more information or queries on payment, refund, cancellation, or others, reach the Careem customer service.
I booked three rides which were not even moving when I cancelled them a pop-up message showed the captain cancelled the ride then why there’s a negative balance??
Please submit the details of your request, inquiry or feedback through any of these two channels:
Login to Careem application, Go to “Get Help” in the main Menu and submit request details. You will also find answers to FAQs for a variety of topics.
If you Don’t have a Careem account, please use this link: https://help.careem.com/hc/en-us/requests/new
I booked a ride from 11B model town to harbancepura 1 hour ago and the ride is not showing in my careem app. I dont even remember Car number. The name of captain was Raza something. The approximated fare was 260-340 and the captain charged 757Rs/-. After completing the ride a blury picture of map was shown and the route he took was too long and we just came through a straight route. Now the ride has disappeared from my careem app. Kindly take strict action against this complaint.
Hi sir,
I am Careem user Karachi, Pakistan and I am fed up with Careem policy regarding trips. Today I booked Careem for a trip in the city. Eight captains cancelled the rides and they wasted up my precious time. Not a single captain was ready to go my destination. Finally one captain reached me and told me that he is not ready to go my destination and told me cancel the ride. He refused to go. I am senior journalist and columnist. I am seriously thinking of having press conference against this fucking customer service of Careem Karachi. Shame on them. Now I am also charged outstanding of 122 Pkr. What a way of treating consumers.
Careem WhatsApp service is useless. cannot solve any issues.
I need phone number to talk to someone to help me to solve my issues.
I cannot access my account. reset password through the system or through the WhatsApp customer service doesn’t work. always receive message ” invalid username or mobile number” been in this problem for more than a week and no one can help.
I have the worst experience many times with the Careem’s overall customer services.
It looks they started ripping off the customers. mostly related to wrong cancellation charges and not proper responses from customer services sides. Many times their software problem also detected for which no proper support even acknowledgment for the issue.
Shaiq
I requested careem service from airport to hotel. By mistake I touched screen and they charged me 71dirhams . I’m not happy for that. I tried to contact the driver by message but no answer. Moreover I didn’t receive receipt.
I need receipt for that cost to provide it to my company anyway.
Please send me receipt for that transaction.
I am very disappointed with your captain services, and i cannot contact with your help line, i am trying to contact you at the phone call but there is no any contact with you and I launched my 2 complaints too by email but you did not answer me so far about my refund of excess amount charged the bad and cheater driver. please look my last ride carefully.
Dear sir,
I WANT TO REGISTER A COMPLAINT against the pilot named Sajawal his mobile no. is 0306-5677686 his vehicle is black toyota xli ON MONDAY EVENING ALMOST AT 8:00 PM when I reach at my destination he show me his mobile screen that fair is Rs. 399 but I receive sms from careem Rs. 167. I have also saved the screen short of the fair but the captain charged Rs. 233 excess. Please look into the matter and refund me back my excess amount. Waiting for your positive response.
Thanks
AAMIR NASEEM
I tried calling careem helpline in pakistan but apparently you can only call to become a captain and no other help can be provided by careem customer care services to their customers.
Further more i tried adding credit card as a payment method but i cannot pay through me card and cannot ask for help through help line
I wish to comment on my journey with Careem on Thu/14 Feb, 2019 as I did not get the rating form after completion of the journey.
The car was not in good condition, with seat cushion and covers worn out.
There was fuel smell in the car, indicating some fuel leakage – which is a safety hazard.
Whenever the driver applied brakes, there was loud noise coming from the wheels indicating worn out brake pads.
Such poorly maintained cars should not be on the car pool and removed else the owner be advised to improve it.
Overall a poor reflection of Careem.
Syed Gulrez Akhter
My trip with White Mehran LZF-9791 was very bad due to following reasons:
1. Driver was very non professional. I booked ride from LAAL PUL TO Railway Station Lahore and was standing on Exact side of bank canal. But driver forced me to come on other side which was wrong side.
2. I was forced to take risk of crossing two high traffic roads of bank canal and canal railway track. It was really dangerous.
3. When I reached to car, driver took me and drived about 4KMs vide U turn and passed exactly from same point where I was initially standing.
4. Driver had bad intention of including U Turn 4KMs to my drive. Otherwise he would came at point i requested.
5. Car was in very pathetic and dangerous condition. Damaged Doors etc.
6. Fare was Rs.270 but driver collected Rs.300 from me and said that he will transfer remaining Rs.30 to my account.
7. No amount was transferred to my account later on.
Such drivers with pathetic Behaviour, cheating and damaged car…………Very Bad Experience—-Organized Cheating
Good Morning,
I am facing a problem as no promo code works on my account. I received on by sms but it does not work.
Furthermore, i tried to call the customer services number in Bahrain but it does not go through.
Look into the matter and help me solving the problem. Thank u in anticipation
I was distressed to receive a whatsapp message from my Careem Captain who drove me around Karachi for most part of the day that Careem not only refused to pay him for this ride plus the tip, but fined him an additional PKR 4500 on the pretext that this was a fake ride!!! Is this what happens in Pakistan with Careem network? The guy is a poor driver andhe is now out of pocket more than PKR 7500, a huge sum for him. I am disgusted in my stomach from knowing this. For three weeks, I have been sending emails to the Careem Customer Service in Dubai but not a single acknowledgment. The driver has made repeated trips to Careem Office in Karachi but each time was shunned away. SHAME ON YOU, CAREEM! You kept my money and are not paying the deserving driver!!! I will personally visit the HQ in Dubai and raise a fuss.
I have written 2 emails previously. This is highly shameful that captains are over charging and stealing money from customer wallet by making wrong entries. Careem customer service has shut down their numbers and are not responding to emails. i hope to hear from you people soon to resolve my matter.
Today, I have used Careem from Kinnari Bazaar to Paragon city, We said to deduct the money from our wallet. The balance was approximately 600 in our wallet. The captain said give the payment on cash. Our ride is of 561. We give him 600 and said deposit 40 Rupees in our wallet. Now, we check our wallet there is only 31 PKr . Our previous money is also deducted. The information of caption is Amjad Palwan. Car is Honda Santro. The number of car is LRS 689. Kindly give us the feedback
I registered as a new customer right now with my mastercard details. However on typing my promo code the server constantly seems to be down or a typo error is the other problem. In the meanwhile I have already been charged AED 1/- to my credit card. Unfortunately all instructions as mentioned on your website are being followed. If it does not come through I have no number access to call and speak to someone.
I NEED HELP.
Careem service is getting worse day by day. They charged you more than estimated on app. I think its time to move to alternates. They share fake promo codes.
They overcharged you. Their captains takes longer route to get extra milage & extra money.
So irritated with their service now.
I want to register a complaint against the Captain named Sajid Mehmood Mughal his vehicle was white color suzuki wagonR number 491. I booked ride today on 4th September 2018 in morning for office. His behavior was annoying and rude. First i called him to inform that my locations always shows street 6 please ignore it and enter in street 5 he has not followed and enter in street 9 then street 7 and he behave badly on call after reaching on correct street he refuse to enter in it. while travelling he continuously saying your location was not right, i don’t like to go from service road i always use highway, its up to captain to choose the route you have no right to say from where to go, i will block you etc. It was worst ride of my life. I am regular customer using careen for office in the morning on daily basis and can’t afford to start my day with such annoying behavior. Please look into it and take action.
Thanks
Good Morning,
I am facing a problem as no promo code works on my account. Look into the matter and help me solving the problem. Thank u in anticipation
I have booked a ride 2 days back, my total payable amount was 390/-, i told the captain to detect Rs. 150/- from my account further you can collect from my mom, but he detect Rs. 150/- from my account and took Rs. 390/- to her also, what kind of service is this? i want my Rs. 150 Back in my account, also want a valid No of customer support i wanna register further complaints on call, Kindly respond ASAP.
I am trying to call your customers service and no. in Doha but seems no one is available to answer. I was just wondering why i have different rate the second time i booked, when i booked in the same place as before but 100 meters was added for the distance? And one more thing, why i have outstanding balance of 3, i didnt even cancelled my first booking, it was the driver cancelled it. Dont know why he did it.Where can i call to complain?
In 3 years, in Cairo, I could see Careem services lowering in quality.
Security : drivers driving while talking at phone or chatting on whatsapp, so, not watching the road.
Directions : majority of drivers do not know well the city, they take ages to find you, and then need to be directed to find the place to go.
GPS : not working very well because of the internet low speed in Egypt. not so accurate in a city where shorts cuts are much needed. If drivers had the experience of the city, the GPS would not be needed anyways.
Cars shapes : all very clean in the beginning, this is also decreasing. And AC does not always work.
Bill : Most of the time, drivers do not have change. So it becomes automatic to put money on Careem wallet.
Cancelation : While drivers have a hard time to find their clients location, too often, we have to cancel, but the customer pay ! Lots of money is lost for the client on legitimate cancellations !
Recently, drivers starts also, to act like they wanna choose if they want to drive you somewhere far or not. In the end, it becomes hard to find an available driver in certain areas at certain times.
But the biggest issue to me, is the safety. How come , such an organized and popular worldwide service, tolerate working with drivers driving in a dangerous way !!
Side note : some drivers driving in a dangerous way have a very good rating !! Surprising !!
I want to register a complaint but for hours no one is attending my call.Your captain refuse rides and they charge cancellation to the customers.Now i wont Use their pathetic and too much coastly service. going to uninstall
I have an inquiry to make concerning buying a package, as i do not have a credit card and do not want to borrow someone’s credit card, and i have tried asking a captian to put the amount needed in my credit and he refused. So now i need to purchase a package and do not know how to do that other than a credit card.
I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.
I get my first ride today and the driver inform that the ride is cancelled due to company connection problem and get me to my destination with 1.5 extra fees and without any prove for the payment and without any receipt
Very impressive experience
When a Captain reached hie drop location but customer want to go any other side and do not want to end the ride. In this situation captain receive new ride call. If captain did’t accept the call his rating will go down. So there should be an option for captain, he is available or not.
I have been charged Rs. 285 for a 9 KM ride on Careem bike from Devis road Lahore to Firdous Market, Lahore. How this can be justified. I can also complete details of the captain as well as my history of the rides, where I have been charged Rs. 70-80 normally.
I took a bike Ride. Driver ended the ride in middle of nowhere because, he does not wanted to go at my destination and was very rude and abusive for no reason.
Such stupid idiot illiterate drivers needs to be terminated ASAP else this will cause serious problems in the society.
Today I booked a ride with Careem Captain (03102793330) at Honda Qauideen Karachi. The Captain did not move for about 5 minutes. Once I called, he said he will take 15-20 minutes more and better i should cancel the ride. Accordingly I had to cancel the ride.
I booked again the ride and a very nice careem captain Mr Syed Kamran (03112058485)reached within five minutes.
Once paying I was told to pay extra Rs 250 as cancellation of previous ride.
This is unfair as ride had to be cancelled due to Captain not willing to come.
Please refund/credit the undue cancellation charges