Head Office
Burger King India Pvt Ltd,
Mittal Commercial, Hasan Pada Road,
Andheri East, Mumbai – 400059,
Customer Service
Email: customercare@burgerking.in
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About Burger King (India)
The second-largest fast-food chain in the world, Burger King is a household name across the globe. Burger King is an American multinational that began business seven decades ago. Formerly known as Insta-Burger King, the company was founded by Keith J. Kramer and Matthew Burns. As of today, Burger King has more than 17,000 locations. Most of these branches are privately owned and operated. Burger King keeps on changing the terms and conditions of selling Franchises. These terms vary from region to region. As of date, Burger King is operational in 100 countries.
In India, Burger King has a very rich and diverse menu. Burger King’s trademark Whopper has been altered to suit the needs and preferences of food lovers in India. Instead of using a beef patty, the Whopper uses mutton and a chicken patty instead. The company sells a vegetarian Whopper to cater to a very large chunk of the vegetarian population. Apart from this, Burger King has also introduced a Paneer (Cottage cheese) Whopper. Cottage cheese is heavily consumed by the vegetarian population in India. Other than these options, you have burgers such as Fiery Chicken Burger, Chicken Chili Cheeseburger, BK Grill Chicken Burger, Crispy Supreme Chicken Burger, and Cheese Meltdown Burger. The company also serves serves a wide range of beverages and desserts. Customers can also order fried chicken at many branches of Burger King in India.
To order your meals online, all you need to do is to log on to the website. Additionally, you can locate a restaurant nearest to your address by inputting your pin code. You can either enter your location or allow the website to detect your location. You can also create an account on the website to conveniently place orders in the future. For all those loyal burger fans, Burger King has a loyalty program that will allow you to collect crowns against each order. These crowns are redeemable and can be used for future orders. For nutritional information, offers and latest additions in the menu, you can visit the official website. Reach the Burger King India support for feedback on food or dine-in experience.
Had a horrible experience with the staffs at Burger King Matri mall, Bangalore. They are so rude. I really don’t understand how a franchise like burger king employ people with such attitude. I was told that her name is Chaitra and she is the store manager. She is the one who behaved so rude. It was my 1st time in burger king and had a worst experience. I will never think about visiting burger king ever again. I have never seen such staff behaviour in any other restaurants. Not just me another customer also told me that he also had the same bitter experience on the same day.
When i checked reviews for the same branch i saw so many complaints stating the same thing. To elaborate on what happened, We order burgers she asked if she can add single cheese or double cheese. We said single. Once we saw that extra price added for cheese. We immediately told that we don’t want extra cheese. She said it cant be changed in a rude manner even before we made the payment. Technically the billing is not yet complete and she refused to make change.
2nd thing we ordered Pepsi. The menu display shows only one pepsi variant which was 49 rupees. But later while waiting for the order I noticed that it was Pepsi king that was billed. So I immediately asked her that I ordered the one which is shown in menu board and not this. I asked all of this in a very polite manner. And the next thing which happened was something I didn’t expect coming. She started shouting that its not her job to ask for the variety I want. She shouted that I just mentioned Pepsi not anything specific. The only thing I saw on the board was just a variety of pepsi. How on earth would I know there are so many other variety. If there are so many other variety then they should have asked which variety the customer wanted before billing she cannot choose to bill whatever she likes.
The behaviour to a customer really matters. They are behaving as if they are doing me a great favour in taking my order and giving me food. I didn’t have any changes made in my order. Right after she shouted for nothing but asking something politely. I got panicked and it was a traumatic experience for me. I just told her that this is not how you talk to a customer.
When I was eating another person came and told me that he had a similar experience with her. I came here to have a good time but ended up ruining my day. I will never visit Burger King ever again. This will be my 1st and last visit to Burger King.
Burger King had an outlet in Asia’s biggest mall Lulu mall in Kochi. In a period of 3 months I have gone twice and both times the chicken whopper is not available. It is however displayed in the menu. When enquired, I was told there is a machine complaint.
I have noted that when foreign franchises come to India, the quality of food and service is always compromised. I don’t know if audits are carried out. Franchises should maintain standards across.
A point of concern on my last visit to a burger king store.
Date : 28th Dec 2021; Location: Besttech square mall, Mohali. Order no. 101; paid cash as the credit card machine was not working.
We had placed an order for 12 + 1 burgers (take away) at the store when we were told it would take between 6 – 8 minutes. We requested the staff to process as quickly as possible we had to reach the airport to catch a flight. We saw the order being processed and burgers being ready and the veg burger was given to us. However after a good 10 – 12 minutes we observed another person (probably the manager/supervisor) come there and started packing orders for delivery. This despite of our request and when there was no delivery person who had come for pickup. On inquiring (after 12 – 14 minutes) we were told that our order was under processing and would take another 10 minutes.
We then highlighted that our order was placed long back and that they were diverting our order for delivery pickup which had not come though we were waiting for it. On our raising a hue and cry they immediately by magic found that our order too was processed and gave it to us in the next minute. This is not expected from Burger king and shows bad treatment of customers (let alone customer satisfaction). Not sure if this is the general standard or specific to this store or to a particular persons. Highlighting the same for you to take necessary action.
We frankly would not have waited another 10 minutes and risked missing a flight due to bad customer service.
I ordered my home delivery at 8:50 pm it’s 10:15 tight now and I am yet to recieve anything and you dont seem to have any contact number either for you chennai outlet at phoenix mall. Is this a new type of scam ? Make ppl order online and keep the food. I will have to come there to collect my food or else loose my money ?
I would like to share my comments on the outlet of yours which is situated in Ghaziabad Uttar Pradesh at Shipra Mall (Shipra sun city 201014). You see I’ve been a long time burger King fan and I would like to complain about the anti-consumer practices in one of your outlets. I love your burgers but I’ve always disliked the behaviour of this outlet staff’s. They are I’ll mannered they don’t guide people properly about the offers the processes that how we are going to pick the order. For example, now you’ll have started giving the order number via messages with the number given at the time of order selection but nobody tells us that we will be getting the order number on the same contact number given and the order number is announced and we are still not aware of our order. Now my order number was called as per them and of-course with the lack guidance provided by your staff we couldn’t receive the order and later when it 10-20 mins of waiting my friend went to ask them that where’s our order than this guy who’s known to be your freaking outlet manager Mr Ranjeet who is way more than ridiculous in behaviour and pathetic in serving. He didn’t even know that he’s at the place where he’s serving and he has to be in a polite manner to all his customer’s who all are coming there and spending the freaking money for this ridiculous behaviour and pathetic management and then this other guy comes name MR Abhay don’t know where these people come from and how come you guys appoint such unprofessional staffs, this guy was laughing on us and similarly arguing as if we people are paid for eating there. I am super disappointed with this type of service. The standard is down and going from bad to worst I am sorry to say that.
I’ve been à long time burger King fan and I would like to complain on the anti consumer practices in one of your outlets. I love your burgers but I’ve always disliked any kind of coke and I’m not fond if potato fries so I always prefer going for just the burgers. I understand that combos bring in more profit but they’re not of value to me. But this burger King in Elements mall, Bangalore, refuses to supply burgers without combos. When I tell them I’d rather eat elsewhere, they don’t even care. Therefore I’ve been forced to either go to a different burger restaurant or dump the coke and fried of the combo. It is my request that you take an action against this.