Head Office
Neftchiler ave.,
Port Baku Tower South
1010 Baku
Customer Service
Phone: 555
Phone: +99 412 4988 989
Email: 555@bakcell.com
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About Bakcell
Bakcell is a major telecommunications provider in Azerbaijan, established as a joint venture between GTIB and Ministry of Communication in 1994. The network covers 99% of the country’s population, thanks to the 8,000+ base stations. Bakcell claims to serve more than 3 million customers through its voice and mobile Internet services. All major regions also have access to faster, high-quality 4G technology. The Baku-based company claims to have the fastest 4G network. Bakcell’s parent company NEQSOL Holding is a diversified group of company operating not just in telecommunications, but also across oil and gas.
In 2018, Bakcell was named as Azerbaijan’s Fastest Mobile Network by Ookla, a global leader in mobile and broadband network intelligence. Besides consumers, Bakcell also has telecommunications solutions designed for businesses and corporate customers. New customers can subscribe to Bakcell’s prepaid or postpaid service at any of nearest outlet or by signing up on the website. If you need a device, you can get one with contract at subsidized rates. Bakcell offices are spread across Ganja, Nakhchivan, Lankaran, Barda, Gazakh, Guba, Shaki, Shirvan, Jalilabad, Sabirabad, Nerimanov, Sahil, Masally, Sumgait City, and Gabala.
Prepaid customers have KLASS M, XL, XXL and 3XL. Postpaid customers have KLASS XL, XXL and 3XL. Others on the tariffs list includes CIN 1, CIN 5, ?laAY, ?laGÜN, ?laSAAT, DaimOnline 6, DaimOnline 10, and YeniDogma. The plans vary in its data and minutes. After the free minutes, users will be charged according to consumption. The rates are published under the Tariffs section. For more Internet consumption on your smartphone, you can activate daily or monthly Internet packages. You can activate Internet on your device by simply sending an SMS message. And all those who purchase an Internet plan will get free Bakcell WiFi. The WiFi zones are spread across all the popular locations.
Activation of new SIM can be done by sending an SMS with activation number given by Bakcell. Similarly you can also check balance and get information of plans activated on your number. Bakcell subscribers also can activate value added services like voice mail, call waiting, caller display and call barring. For entertainment and live streaming, users have access to Megogo. Music lovers can share and enjoy their favourite songs through My Music Cloud. Planning to travel outside the country? Explore the roaming packages for calls and Internet. There are weekly as well as monthly All-in-One Bundles with restricted data and calls.
Payment of your postpaid bills can be done at any of Bakcell’s nearest outlet or online using credit card or Internet banking. Payment also can be done via ATMs and kiosks. Prepaid customers can top up their number by purchasing unified money cards of different nominal. You can download the My Bakcell smartphone app to track the current balance and top up while on the go. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Bakcell support.
