Contact of Ashley Furniture customer service

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Find below the customer service details of Ashley Furniture. Besides contact details, the page also offers a brief overview of the furniture company.

Head Office
Ashcomm LLC,
One Ashley Way,
Arcadia, WI 54612
United States

Customer Service
Phone: 1-866-436-3393 (US – online)
Phone: 800-737-3233 (Canada)
Email: [email protected]

About Ashley Furniture
A name that is synonymous with quality and affordability, when it comes to home decor is Ashley Furniture. Founded in 1945 as a humble furniture store, it is now a world leader in manufacturing of furniture. With presence in 123 countries, from the the US, Canada, Mexico, Central America to Asia, homeowners trust Ashley for getting the best furniture in terms of design, range, material and sturdiness.

Ashley Furniture HomeStores stock a wide range of furniture and home requirements for every type of house and budget. They have furniture for every room of the house in a variety of designs and styles – ranging from urban and chic to Vintage, rugged and outdoorsy – there is something to suit every need of the customer. Their range includes furniture, decor items and accessories for the whole house – indoors and outdoors.

You could shop for the Ashley Furniture of your choice in one of two ways. You could visit one of over 20,000 storefronts by choosing the location closest to you on their website, or you could shop online – both ways give you abundant choice and ease of shopping.

The best time to furnish your house is during a sale. Currently, Ashley Furniture is running a Labor Day Sale where you can get up to 60% off on all products that are in stock and ready for shipping. They also have great outdoor Labor Day deals in their outlets with deals of up to 50% off. Therefore, what better time to make a great savings and get your wish list than now.

Ashley Furniture also has exciting offers like a price match guarantee, free shipping and buy and earn benefits through their Orange programme. You could also get an opportunity to participate in the Fall Getaway Sweepstakes and win exciting prizes.

One of the most useful features of shopping at Ashley Furniture is the 3D Room Design option, where you can select the furniture of your choice and actually visualize it in a 3D rendition of your home. This will give you an accurate idea of how the finished look would be and would help you make an informed decision. The digital catalogue gives you a complete range of products available.

The website is very interactive and once you key in your zip code, you can see the store closest to you and you can browse the furniture that is available in that storefront. You can find furniture for every room in your house, and get ideas on décor and interior design at any of the Ashley HomeStore or franchise outlets.

Every piece of furniture that you buy at Ashley comes with complete product details and dimensions, assembling guidelines and cleaning instructions. For details about warranties or options for financing, one would have to approach individual stores to get accurate information. If you love shopping online, you can explore the catalog by keyword or category. Top categories include sofas, recliners, mattresses, office chairs, tables, dining room sets, outdoor furniture, accent chairs, cookware, bakeware, small kitchen appliances, storage, bathroom fixtures, rugs, to name a few. The product pages provide an overview along with specifications and other useful information.

When shopping online, you can pay using Visa, MasterCard, American Express and Discover cards. Register for Ashley Advantage credit card to enjoy a range of benefits and finance options. Products are shipped safely using UPS or FedEx Delivery. During checkout, you can choose between standard or expedited shipping. Most orders can be delivered to all 50 states across US.

If the item is bulky and needs assembly, an executive will reach out to you and provide the necessary installation. If you found the item to have a defect or has been damaged during transit, reach out to the support within 72 hours of delivery. Most orders under standard shipping come with a 30 day return policy. A request for repair, replacement or refund will be processed by the team. Note that all products must be returned in its original condition. Refunds can take anywhere between 7 to 10 working days.

What sets Ashley Furniture stores apart from the others in the milieu is their unique – Hope to Dream programme where a percentage of all sales of mattresses goes toward providing mattresses to underprivileged children. Ashley Furniture website is digitally accessible to people with physical disabilities and patrons have the option to use the free assistive technology to help them have a hassle free shopping experience. For queries or complaints on payment, refund, shipping, warranty, insurance, or others, reach out to the Ashley Furniture support via phone or email.

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