Contact of AIS Thailand support (phone, email)

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Find below the customer service details of Advanced Info Service (AIS), Thailand. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
Advanced Info Service Plc
414 AIS Tower 1, 22th Floor,
Phaholyothin Road, Phayathai,
Bangkok, 10400, Thailand
Phone: +66 2029 4443

Phone: 1175 or +662-271-9000
Phone: +662-029-5000
Email: [email protected]

About Advanced Info Service (AIS)
Advanced Info Service, popular by the abbreviation AIS, is the leading mobile operator in Thailand. The company was founded by entrepreneur Thaksin Shinawatra in 1985. Headquartered at Bangkok, AIS offers mobile telephony and Internet for consumers and businesses across the country. Rated as Thailand’s fastest mobile network, AIS currently caters to close to 44 million subscribers, the majority being prepaid customers. Mobile users can connect with 2G, 3G as well as 4G, with a coverage of 98% of the population. The company is aggressively focusing on 5G deployment to boost performance and offer significant increase in speed and bandwidth. In the broadband sphere as well AIS has a solid market presence. The fibre optic broadband connection has a subscriber base of close to 1.7 million. Connections can be availed by users in 77 cities. TV lovers can get the AIS Playbox, a set top box for home entertainment connected via AIS Fibre. The businesses together in 2020 helped AIS achieve net profit of Bt 28,423 million.

For new connections, you can visit any of the nearest AIS shop where you will be helped by the store executive on the subscription according to your usage. The Store Locator tool on the website will help you search a store by region or postcode. You can also visit the website to apply for a new product or gather information on the popular plans. AIS offers a number of offers on mobile prepaid and postpaid plans. You can choose The One Sim, Super Social SIM or Zeed SIM. There are call packages as well as bundle options with data. The iSmart plans start with 500MB data to 2GB and more. There are add-on Internet packs you can activate, with unlimited Internet and validity of 1 day, 7 day or a month.

Need a new smartphone? With AIS you can opt for a connection with new smartphone. Some of the top mobile brands featured include Samsung, Apple, Xiaomi and Oppo. Besides smartphones, you can purchase tablets and accessories on the online store. If you have a 5G-enabled device, you can explore 5G SIM cards and plans for faster connectivity. Top up of prepaid numbers can be done at store, through refill card or online using debit/credit card. You can choose the number you wish to up, select top up amount and confirm payment. If you are always on the move, download the smartphone app for Android or iOS to instantly recharge.

Convert your prepaid number to postpaid or go for a new postpaid connection to enjoy the services without any interruption. You will find a number of postpaid plans with different monthly rentals. If you want higher speed, opt for plans with bigger monthly rental. Postpaid connections also come with call and data add-on packages. And for those travelling abroad, you can activate international roaming packs to save on costs while calling or using data. Roaming rates and features are published on the website. Login to your AIS account on web or app to check the active plans, see usage or bills. Payment of postpaid bills can be done with just a few clicks online.

Looking for a broadband Internet connection for home? The AIS Fibre packages start with 599 Baht a month, offering 500Mbps speed. The latest fibre optic technology delivers stable connectivity. There will be an activation fee for new customers. Get AIS Play to enjoy live streaming of your favourite channels. There are packages for adding premium channels or popular streaming applications. The AIS Playbox will only work for customers with AIS Fiber connection. You can stream content on your laptop, smartphone or tablet.

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