Contact Airydress: Find below customer service details of Airydress.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
Dah Sing Life Bldg,
99-105 Des Voeux Road C,
Central, Hong Kong
Customer Service
Email: [email protected]
Phone: nil
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About Airydress
Airydress is a Chinese online shopping destination that is gaining popularity in the world of e-commerce. With it’s registered address in Hong Kong, Airydress has warehouses in the US, UK and Australia. The website features more than 10,000 items, with 350+ items added each week. Airydress mostly sells apparel and fashion accessories for women. On the website, you can shop by categories or search by a keyword. You will find local as well as international brands. There is a Sale section on the website if you are looking for items on large discounts.
Product categories found on Airydress.com include casual dresses, midi dresses, long sleeve dresses, embroidery dresses, trousers, blouses, swimwear, tshirts, coats, sweaters, skirts, jumpsuits and shoes. Items can be filtered using brand, color, size and price. There is a size guide to help those with concerns on right fitting. Payment for purchases online can be made using Visa, MasterCard, Discover, American Express and PayPal.
Shoppers can apply coupons and choose shipping options during checkout. There are standard as well as express shipping options. Shipping partners include DHL, UPS, and EMS. While items are shipped within 7 days, the shipping time it may take to reach your address depends on the destination. Note that Airydress accepts returns within 14 days after delivery. If you plan to return an item you received, you can submit the form online and request for refund. Return terms and procedures are available on the website. For more information or queries on payment, shipping time, refund, cancellation, or others, reach the Airydress support.
I return a Item and never got my refund back, and trying to get hold of them but no phone number. Perhaps is time to contact the Better Business Bureau.
So disappointed with the quality of dresses I received. Nothing like what is shown in pictures. One of the dresses is so thin and see through, you can’t imagine to wear it. After going through the comments, giving up the idea of returning the dresses.
Wow! I just received these shirts I ordered…They look nothing like what I ordered…I have the return address but I am leery on even sending these back. It looks like they just sent any shirts they wanted…Nothing of my taste…Not sure what to do with $84. Clothes of nastiness..
I agree with all these women about returns. There’s no customer service and no way to get a shipping label or an address. After reading all the comments I’m afraid to send the cheap ass dresses back because they will never reimburse me. And I also tried the worry free returns and got purposely kick back. Sorry yall. Beware of online shopping!
Do not order or return anything from Airydress. I have tried to contact them. They say I owe money on goods I have returned. The quality of the goods are terrible. I would not buy from the again. I would like to get in touch with them but it is impossible.
Fortunately, my bank card blocked the order I attempted to place. I am so grateful given the comments I am reading here. My banker and I spoke and agreed it was probably wiser not to complete the blocked order. I am finding certain clothiers overseas do not provide the quality items they profess to promote. I usually call first regarding online order, and if I cannot contact them going forward will not proceed with the order unless it is state-side and proven to be from the USA.
I have been charged for goods I have returned and find it impossible to contact them I will not be buying anything from airy day again the items I ordered look nothing like the picture they were very poor quality
I ordered a pair of shoes 30 days ago and still have not received them. The order does not even come up in my email for confirmation. I have to go to the website to view my order and it still won’t even tell me where they are or and around about time for them to be delivered they’re really nice shoes. I hope they fit and I don’t have to have the hassle of trying to send them back but I promise you I will never ever ever order from this company again and I suggest you don’t either.
I have been trying for days to get a return label with No Luck! I ordered over £100 pound worth of clothes the quality is a disgrace! Now I’m stuck with it!! They must be making a fortune by selling Cr## goods!
I didn’t know that this company was as bad as I’ve JUST read about. This info is good to know, because I just received 3 dresses from them and would like to return them because it’s NOT exactly what I had expected. So if it’s that hard to return items I guess I will just have to suck it up and know NOT to order anything else from them again. Thanks for the update. Wish I known before now, but better late than never.
I finally received my order and would like to return three of the five items. It looks as though no one has been able to contact them or get their refund. I cant even get past putting in the capcha, it keeps telling me its wrong and ITS NOT
Im trying to get the return label printed to return? But it looks like after reading these reviews, perhaps its better to take the loss then the hassel to send them back? But I will not order from here again
This is ridiculous, they promised a free hassle no return policy and I can’t even get through to customer service. The 4 dresses that I ordered were poorly made, the fabric feels like paper, the pockets on the jacket are behind my hips and not large enough to put my keys. This has put me completely off to online shopping completely. So disgusted with Airy.
I ordered 3 blouses in a size I usually wear. They were HUGE!! Now I want to return but they want me to pay a dolloar for a trial membership to talk about how to return!! I wish I had seen these reviews before ordering. I was thinking about returning just as I received them hoping they would refund my money. Well, after reading the previous comments, I think I will just keep the blouses and donate them. It will be a better choice. NEVER order online off of Facebook posts!! I NEVER will again!!
The worst quality of products that could exist on the market. Very sloppy and poor customer service, they received my returned items and still did not refund my money as per their policy. Looks like a crooks company. Do not ever ever order from this company. They should not even be in business.
Ordered a sweatshirt couple months ago. Took about three weeks to receive. Worst material I ever saw. Nothing like the picture. Tried to return it. They replied and said they would get back to me. Never did. Tried to contact them by phone…No US number. Took me to Hong Kong??? Wasn’t able to return it. Scam scam scam. Clothes are nothing like picture. I’m so mad. I hope people read these reviews before you send money to this company. I am stuck with a piece of garbage.
I placed an order 4 pair of short boots I received an email that they were shipped April 12th I have not received shipment have no way to contact them I will not order from this company again. For it is now spring time for sandals
Your product is cheap. It came spotted with greasy black stains…..do not order from this company or airycloth….I could not wait for it to arrive. When it FINALLY did it was all stained from black plastic inside the package…DO NOT BUY FROM THEM!
My products came quickly, however someone had sliced into the pkg. So far I have been able to reach customer service. Hopefully things will still proceed smoothly
Would someone please tell me how to send items back ,can’t get in touch with them,the dresses recieved are as cheap looking as i have ever seen ,nothing like the picture I ordered from ,the shoes well what can l say only it must have been a rushed job to make them .l will not be ordering from them again ,l will be telling everyone not to order as well
According to the website, you must email the reason and photograph at [email protected] within 14 days to start the process.
l ordered some clothes from them and it took them seven weeks to arrive, when l opened them when they did arrive l was knocked side ways by the quality of the items . The material was see through and made out off a cheap polyester thinner than my underskirts so therefore unwearable . There was no list of what l had ordered and no information of how to return the items .
Do not buy! I have a order for $171. I need to return it. The specific order number is not under my name, so, I cannot find a way to return it. It is a circle on their website. No way to contact unless you have an order under your name.
Has anyone gotten their money back? I placed an order # 039676291988 over a month ago and still haven’t received a thing. Im trying to cancel but that doesn’t seem to be an option either.
Have paid for a dress at the beginning of april.. According to the tracking information, it has been delivered but I have not received it, and the courier details are not available from the link provided. Customer service is NOT CONTACTABLE so I will have paid £10 for something which I never received. I may not have spent a fortune but I most certainly would advise anyone thinking of buying from this company NOT TO BOTHER.
I have been waiting to hear from you with absolutely no response this is ridiculous but you had no problem taking my money and i can not get a response it seems as if I will have to report you to the Better Business Bureau yes i will take action I will never order anything else and I will advise everyone else to never order anything from your website a total ripoff is the best way to describe you and when you do receive your order is is nothing like what you thought you were getting again a total ripoff the best thing you can do at this point is refund my money that way we want have any more problems
I never liked ordering anything online. But I took a chance. After three weeks of waiting for product. It was totally the wrong item. Wrong shoe, wrong size, wrong everything. And now they make it so hard to return. Warning never order anything from overseas. I should of read the comments first before ordering. What they advertised was totally different. And I lost my hard earned cash on trash. Don’t trust this company. ???
Why is it so hard to get in touch with someone to get this return process started.
Everything I ordered is the total opposite of what was on the website the material is cheap and the clothes do not look the same all I want to do is return it and get all my money back so now I’m just stuck with items I can’t wear or use because the process is so hard I will never order from this company again
I ordered some sandals which arrived yesterday after weeks of waiting the quality is nothing like it looks in photo want to return but having difficulty finding an address to return .Just awful don’t order from this site .
I ordered 4 seperate orders from South Africa they were really reasonably priced on their pages in SAR rands i was charged over 800 rands per order more than 600 rands for each order Than it should have been then over 300 rand on the one order which is supposedly on it’s way from I assume is a courier service I have heard no more regarding the other 3 orders which payment 4 payments have gone of my bank account tried to trace my orders from Buffalo the courier with no satisfaction they say I must wait as so busy well I will wait a while and see but from what I surmise is that the items of clothing advertised are not what you receive you get cheap imitations of these clothes made up in China so it’s a scam one way or another I’ll wait and see what I receive , if I do
STAY CLEAR OF THIS COMPANY received my order just before Easter. After measuring meticulously the blouses I received were totally the wrong size. They were cheap and badly MADE and so small. Trying to contact them to return is a joke. I read so called reviews on their website which were glowing. Wish I’d seen these ones before ordering. Will have write it off as my own silly fault for falling for the never ending promotions of their products. WILL NEVER BUY FROM THEM AGAIN
I ordered 5 items on the 25th of March. Tracking states money received, order placed on the same date. However, to date none received. I paid for expedited shipping which they claim they use DHL and UPS therfore I should have my items by now. They also claimed they have warehouses as close as Canada so again, I should have received my items. I sent an email to them and gor a message that they would respond within 24 hours. Tried calling and the number is not operational. Called my bank this morning and filed a claim for the return of my money. I usually read reviews and check the BBB. Got caught up with the photos on their website. Please stay clear!!!
After receiving the two items I ordered and also checked the material. But when taking the jumper and top out of the bags. I am very disappointed in the material. I ordered them as they were supposed to be Cotton Not polyester. The colors are not true to what I ordered one is really translucent orange and the jumper instead of pink it looks like the color has been completely washed out . The prices well obviously this is why they are so cheap – man-made fabric polyester one top is so see through I would never wear it. They are both going to a charity!! Do not buy from this company.
I am so glad I decided to look at reviews from this company before ordering. Last night I was about to purchase items from them however it didn’t sit right with me so I waited a few before considering going ahead with the order thankfully I had checked my email and they had sent me two messages one said order was received awaiting payment. Guess I didn’t respond in time the other said order canceled. So I decided to try to reorder today when I got to the point of re entering my credit card payment my instincts would let me do instead they told me to check google for reviews.. and to my surprise!!
Just received order today sizing is aweful way to small and I cannot get to customer service to return cannot get a person and can not get to page for returns will never order again
Loved the top and dress I ordered , But the size chart is no where near true sizes!!!! Which if they keep taking $7 for each item to be returned deducted from original cost you paid per item certainly you are on the losing end !!!!
Not happy about that at all !!!! You tout easy return and it is ! Just you lose money in the deal!
I placed an order for 3 sweaters the first of February of 2021. My credit card was charged for the amount of $69.97 on February 5. I have the reference number for an order on my credit order. I finally received 2 sweaters on March 2. The quality of the sweaters were terrible and very cheap looking. One Alphabet Christmas Hooded Sweatshirt was charged for but I never received it. I am very very disappointed but will never order from them again and hope my friends don’t either.
I bought some dresses but when they arrived they were too big for me but to return them has now been a burden. The returns process is very awkward.
I’ve been struggling for the past 3 days and has still not been able send send my order back
After reading these terrible reviews I wish I hadn’t ordered so many items.it has deliberately been difficult to contact airydress so you just give up. Trustpilot reviews are they fake. I need to contact airydress to ask why I was forced to pay postage when on inspecting I found it’s free. I paid between £3 to £5 and I have received several items in one package with no adjustment made. My blouses were sent out by ZCholdingh, Birmingham. All in all I’m not happy be very careful with this company, they need sorting out because at the moment they are looking very devious and reading customer comments committing a very nasty fake site whereby the clothes look great but cheap and sizing isn’t as described. I am still trying to contact airydress but so far no success. They owe me a refund for postage, on one order for 3 blouses, exactly the same, I got charged approx £3 ea they were delivered in one bag..what a scam! I’m a pensioner and paid in good faith to airydress I’m dreading any of the items to be delivered (when I don’t know) being the wrong size or cheap looking, as I fear returning them at my cost will be a nightmare. I can’t even contact them for a query!
I want to return my purchase and your website isn’t letting me. The things I bought is terrible. Need a return slip so I can my money back.
As everyone has said. I ordered two dresses which were nothing like their picture and then spent hours trying to contact them for a return address. It is nothing more than a scam – I feel cheated and stupid. Have decided the only way to salvage anything is to take the dresses to the charilty shop.
Their sizing is way out. I finally got their return address and a ticket number. Returned all items as instructed in original packaging with my name and email address. Sent them back at a cost of $8.95 on Feb 2 this year. Australia Post confirmed delivery to NSW on Feb 8. They received my stuff 3 weeks ago and still no exchange. Not happy. By the way I learned to look at the material. Most are polyester which is a man made material.
I just bought 3 clothes (2dresses and one top). They look NOTHING like the pictures shown. All these cloths without any tags showing what materials they were made of nor how to care for them. These are the strangest clothes I have EVER bought in my whole life!!! All the clothes I bought before they all have tags inside detailing the materials they made of and care instructions. These clothes I just brought from Airydress, honestly they have the most weird texture and I cannot even tell what materials they were made of; as soon as I take the out of the package, I am ready to return them. However, the next thing I discovered was— It said “free return” on first purchase— of course I was lied to. They charge $7.99 /piece!!!! How ridiculous !!!! Let me tell all the people who read my comments. They are scammers! They lie to you and I don’t even believe the pictures they put online were actually the same clothes they are selling!!! I’m giving them NEGATIVE 5 stars!!!! DO NOT BUY ANYTHING FROM THEM!