Find below the customer service details of A&E Factory Service. Besides contact details, the page also offers a brief overview of the service provider.
Head Office
1560 Cable Ranch Rd, Bldg. A
San Antonio, TX 78245
Support
Phone: 1-800-905-9505
Email: [email protected]
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About A&E Factory
A&E Factory is a front-runner in the area of third party service providers based in the US. They specialize in product repair for all leading brands of home and commercial appliances and offer a comprehensive variety of services to keep all your gadgets and appliances in perfect working condition. A&E offers services for consumer electronics such as dishwashers, refrigerators, ranges, ovens, washers and dryers, lawn and garden equipment, fitness equipment that is motorized, power tools and many more items of daily use.
One of the reasons for the immense popularity of A&E services is that they have local teams of over 3500 technicians trained according to their exacting standards and verified for quality and safety. Since each location has readily available and well-trained technicians on the roster, any service call made is attended to immediately. The teams are equipped with state of the art repair vans that carry all requirements including most in- demand spare parts to ensure speedy solutions of problems. You can opt for either in – home repair where a trained technician will visit your house, evaluate the problem and fix it right there, or you may visit their centers and drop off your faulty appliances for repair. In case you are wondering if it is safe to call the technicians in for a service during the pandemic, you will feel reassured that A&E follows all safety precautions specified by the CDC meticulously.
Getting help with A&E Factory Service is easy. You can visit their website and click on Schedule an Online Service button. You choose the product you need fixed and give details of the brand of your product and information about warranty. Enter your location and a local technician will get back to you very soon to help you place your service order. Once you place a service order, you can track the progress of your service from the comfort of your home. Just enter your service order number, zip code, phone number, and the pending work details will show up.
If you are a commercial establishment – either big or small, and require service for your machines or appliances, you may register on their website, giving all the relevant details and get access to all their services. Trained technicians apt for the service will visit your business place, identify and evaluate the problem, and offer a solution. Since the technicians have fully stocked vans and access to technical diagrams, they can complete the repair in the shortest time possible. They can also call in for help in case the problem is a bit complicated in nature. In the event that they do not have the requisite spare part readily available, they will get back with the part from their warehouse.
You can conveniently pay for all the services online using their safe payment portal PayPoint. An interesting feature of their services is that A&E Factory provides service for all leading brands and provides guarantee of their work. Therefore, you can rest assured that you can count on A&E for a professional and dependable service.
We had a second service repair for our Maytag washer today (4/26/2023). The same tech that “fixed it” came again for the same issue. He was previously rude and left all his trash in our garage to throw away. This morning he arrived and stopped halfway through the job and left. He does not answer our phone calls or text messages. Our garage is flooded and we are left without a washer until our next scheduled appointment on 4/27/2023. This is absolutely unacceptable. This company has so many 1 star reviews it is mindboggling you havent been shut down. We have already reported to the BBB.
Placed a request through home warranty for a broken washing machine on Dec 5th. One week later for an appt and the day of the appt I received an email showing it was completed with an “X” in the signature box. Home warranty company said A&E stated it was cancelled, which obviously was not. Another week an finally had a technician come and assess/order parts. Today, Dec 28th they were supposed to return to repair. Received a text stating the technician is on his way, they pulled up in front of the house and left 2min later. I then received an email stating my service was rescheduled to Jan 4th. This is absolutely unacceptable! A month and still no repair made, boxes of parts all over, and no way to contact a person directly to figure out what the hell is going on. Horrible customer service!
I have a dryer repair appointment scheduled for today, 11/07/22 (arrival time between 0800 am & 5:00 pm). This appointment was made a week ago, with has let me without a dryer during that time. I paid for a repair warranty expecting quality service only to learn it was going to take a week before a rear person would arrive, which again is today. So,,, now after not have a dryer for a week I just receive a “text” saying my appointment has been reschedule for Friday, another 5 days away, “Totally unacceptable”!!!!!!!!!!!!
I had an appointment to have my refrigerator repaired today, October 12th, between 12-5…no Repairman, no word, nothing. They gave me a link to go to, but it had the same information from a previous link with the time and repair date. NOTHING ELSE. A person came on to do an online chat, I am sure it was an AI not a real person who sent me to a link that ask that I pay a dollar. I did and they said they would match me with a lawyer…WTF???? I need a repair person not a lawyer. I PAID for a maintenance fee and I can’t get service or speak with a LIVE person to find out what is going on.