Find below the customer service details of Advance Auto Parts. Besides contact details, the page also offers a brief overview of the auto parts retailer.
Head Office
Advance Auto Parts, Inc
2635 East Millbrook Road
Raleigh, NC 27604
United States
Customer Service
Phone: 1-877-ADVANCE
Phone: 1-877-238-2623
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About Advance Auto Parts
Advance Auto Parts is a well known brand in the American automotive aftermarket industry. A specialty retailer of automotive parts and accessories, the company was founded by Arthur Taubman in 1932. Headquartered at Raleigh, North Carolina, Advance Auto Parts, as of April 2021, operated close to 5,000 stores. They are spread across 49 US states, Canada and even Mexico. In 2020, the company posted net sales of $10 billion. Thanks to a strong network of distribution centers, branches and stores, Advance Auto Parts can provide replacement parts to customers without long holdups. There are currently about 50 distribution centers that handle high volumes of inventory. They also handle orders of Carquest, a subsidiary company. Some of the reputed names in automotive parts and accessories you will find include Bosch, Castrol, Moog, Monroe, Dayco, Denso, Gates, NGK and Purolator.
Products can be shopped at an Auto Advance Parts outlet or online through the ecommerce channel. Customers can use the store locator to find one nearest to their address. If you prefer to shop at the comfort of your home, with just few clicks you can purchase a product by brand, vehicle make, model or keyword. The inventory of OEM and aftermarket parts include those of GMC, Ford, Isuzu, Chevrolet, Chrysler, Jeep, Mazda, Nissan, Mitsubishi, Lincoln, Dodge, Honda, Lexus, Mercury and Toyota. It is easy to shop online by selecting the make, model and year of your automobile. You can order parts online and pick same at store within 30 minutes, or have the same delivered to your address. Orders over $35 are shipped for free. If visiting the store, besides the wide range of items you can shop, there are in-store services that your can avail. You can get your battery or wiper installed, check engine light scanning, test electrical system or change oil. Look for sales flyer to know the current offers and discounts.
Shopping can be done on the web or smartphone app. Replacement parts and accessories you can shop include batteries, chassis parts, brake pads, climate control parts, engine parts, hub assemblies, ignition components, radiators, air conditioning accessories, performance parts, sealants/adhesives, electrical wire/fuses, wiper blades, cleaning supplies, specialty tools, electronics, floor mats, interior accessories, air filters, fuel filters, motor oil, oil filters, grease and lubricants, to name a few. The store’s homepage lists some of the popular parts in demand. Visit the Offers section for a list of items you can shop for up to 60% off the retail price tag.
The product pages on the website have details of the features, along with specifications and price. Register an account on the website to add an item to cart and checkout safely. Advance Auto Parts accepts Visa, MasterCard, American Express, Discover, PayPal and gift cards for payment. For shipping you can choose between standard or express. If you want it faster, you can opt to pick the same at store. The items will be available at the outlet up to 7 days from date of order. The standard delivery can take 3-4 business days. With express shipping, you can receive an item same day or next day. Shipping rates are based on location and weight.
As for return policy, buyers are encouraged to return or exchange an item in its original condition within 45 days of purchase. It must be returned with proof of purchase and original packaging. There are items you cannot return, the same is published under the Help section of the website. Note that items purchased in store can be returned to any Advance Auto Parts or Carquest outlet. Replacement parts and accessories shopped on the website come with a limited warranty of 90 days.
Do you regularly shop at Advance Auto Parts? Register for the Speed Perks loyalty program for a number of benefits. Every purchase adds points to your account. The points vary according to membership type – Club, VIP, and Elite. The Club level can be activated for free, while the others require a minimum spending. Points earned can be redeemed on new purchases. If you are an Elite member you gain access to exclusive events, receive product samples and priority support. Meanwhile, for queries or complaints on shipping, delivery, or refund, you can reach the Advance Auto Parts customer service.
