Head Office
216 Tran Duy Hung Road
Cau Giay District
Hanoi, 084
Vietnam
Customer Service
Phone: 9393
Phone: 024 37 83 17 33
Email: webmaster@mobifone.com.vn (web queries)
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About MobiFone
MobiFone is a Vietnamese telecommunications company founded as Vietnam Mobile Telecom Services Company (VMS) in 1993. There are nine MobiFone service companies serving different regions, with headquarters at Hanoi, Ho Chi Minh City, Danang City, Vinh Phuc, Hai Phong City, Nghe An, Khanh Hoa, and Can Tho. The operational units under MobiFone Corporation include MobiFone International Telecomunications Center, Network Operator Center (NOC), MobiFone Research and Development Center, MobiFone Multimedia and MobiFone IT Center. The third largest telecommunications provider manages all operations from headquarters at Hanoi, with a staff of over 3,000 individuals.
For an overview on the key products, MobiFone has services designed for both individuals and enterprise customers. You have prepaid calling, postpaid calling, Internet and entertainment packages. MobiGold is a postpaid plan that is most suitable for those who have high intensity of phone calls. Prepaid lovers can enquire for MobiCard. The pay-as-you-go option is a cost-saver and comes with a number of plans and benefits. The Prepaid MobiQ offers low SMS fee and unlimited validity. The voice and SMS charges vary according to plans. You can purchase a SIM and recharge card at any of MobiFone’s stores and distribution points nationwide. For new connection, you will need to furnish an ID proof and address proof. Postpaid customers can view their bills online and make payments through the online payment system.
Internet addicts can look for data packs with 3G and 4G tariff plans. Some of the popular plans found in the market include HD70, HD90, HD120, HD200 and HD300. There are also monthly packages offering more data capacity. Mobile Internet service is automatically opened for new MobiFone subscribers. You can register, cancel and renew package status via SMS, USSD or website. Other products include MobiFone Music, Okara Data, VTVGo Data, K+ Data and Fast Connect. Use the store locator on the website to locate nearest MobiFone outlet. You can visit a store for new connection or making payments for bills. For more information or queries on store locations, payment, cancellation, refund, career, or others, reach the MobiFone support.
