Contact ICICI Bank: Find below customer care details of ICICI Bank, including phone and address. Reach these contacts for queries or complaints on ICICI Bank savings accounts, loans, credit cards, insurance, internet banking, or other questions. Besides contact details, the page also offers information and links on ICICI Bank services.
ICICI Bank Head Office
ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051
Phone: +91 22 26531414
ICICI Bank Customer Care
Below are phone numbers of ICICI Bank phone banking support across India. Reach these for queries on ICICI products and services. To reach the customer care through email, write to [email protected].
Ahmedabad: 6630 9890 Andhra Pradesh: 98495 78000 Assam: 9954108000 Bengaluru: 41131877 Bhubaneshwar: 9938488000 Bihar: 9934008000 Chandigarh: 5055700 Chattisgarh: 9893208000 Chennai: 42088000 Coimbatore: 4358000 Cuttack: 9938488000 Delhi: 41718000 Darjeeling: 9933008000 Goa: 9890478000 Gujarat: 9898278000 Guwahati: 9954108000 Haryana: 9896178000 HP: 9816608000 Hyderabad: 23128000 Indore: 4022005 Jamshedpur: 9934008000 |
Jharkand: 9934008000 Karnataka : 9845578000 Kerala : 9895478000 Kochi: 9895478000 Kolkata: 9831378000 Lucknow: 9936218000 Madhya Pradesh: 9893208000 Maharashtra: 9890478000 Mumbai: 28307777 Orissa: 9938488000 North East: 9862408000 Patna: 9934008000 Pune: 9890478000 Punjab: 9815558000 Rajasthan: 9829222292 Ranchi: 9934008000 Siliguri: 9933008000 Tamil Nadu: 9894478000 UP East: 9936218000 UP West: 9897308000 Uttaranchal: 9897308000 West Bengal: 9933008000 |
Wealth / GPC Customer Care
Phone: 1800-103-8181
Phone: 1800-22-8181
International Support (NRI Customers)
USA: 1866 ICICI 4U
UK: 0 8081 314 151
Singapore: 800 ICICI 4U
Canada: 1866 ICICI 4U
Europe: 00-800-0424-2448
UAE: 8000 9114 001
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ICICI Bank Email
To email ICICI Bank with your queries, click here
ICICI Bank ATMs
ICICI Bank has over 6000 ATMs. To locate an ICICI Bank ATM nearest to your address click here click here
ICICI Bank Branches
To locate an ICICI Bank branch nearest to your address click here
Links
To apply for ICICI Bank Savings Account or details, click here
For details on fixed deposit, click here
For car loans, click here
For ICICI Bank Home Loans, click here
For ICIC Bank Credit Cards, click here
For ICICI Prudential Life Insurance, click here
ICICI Bank is headquartered in Mumbai and is India’s second largest bank. The bank has a network of 2,600 branches and over 8,000 ATMs in India. The bank also has its presence in 18 countries. Formerly known as Industrial Credit and Investment Corporation of India, ICICI Bank was founded in the year 1955. The bank as of 2011 had total assets of Rs. 4,062.34 billion.
ICICI today has emerged as the major source of foreign currency loans to Indian industry. Besides funding from the World Bank and other multi-lateral agencies, ICICI was also among the first Indian companies to raise funds from international markets. In 2008, the bank launched iMobile which enables banking transactions on mobile phones. The same year it also entered US with its first branch in New York. The bank has over 35,000 employees.
The companies managed by ICICI include ICICI Prudential Life Insurance Company, ICICI Securities Limited, ICICI Securities Primary Dealership Limited, ICICI Lombard General Insurance Company, ICICI Prudential Asset Management Company, ICICI Venture, among others. ICICI Bank is ranked 12th in the list of 500 largest companies by Fortune India.
I am using the ICICI Bank credit card more than a year now and would like to raise a complaint regarding the late credit card statement on my email for Credit Card Statement for the period 24-Apr-2017 to 23-May-2017.
As a customer, we pay the credit bill every month after checking bank statement only. But in my case, I had not received any kind of statement for the mentioned period neither the soft copy nor the hard copy. And I more thing from the day 1 that is my 1st month with ICICI bank till today I haven’t received any Hard copy NEVER. But always gets the statement on my email so I never bother with it too. But in the last month, I have not either of it.
When I received the alert on my mobile phone I have raised a complaint about a duplicate copy of the statement but again I haven’t received till by due date i.e 11th June. After reiterating it, I have received a copy of statement after my due date and at the same time i.e 15th June, I have paid the outstanding amount of Rs. 1121.21.
But when I received the statement for my current month it had included the late payment and interest charge altogether = Rs 1740.00. Which I feel is not correct in my case because a bank expects any customer to pay the amount with proof ?? You can also understand amount which I need to pay was not that big but with any proof, i can’t take any step for payment, Because nowadays we are also getting so much of spam message on mobile we can’t trust any message alert with email proof of attachment.
I lost my credit card number pin . I have been trying to contact you over phone for the last three days. I am abroad and I can’t come to any branch. And on phone it is asking me to press all the numbers in the keyboard but nothing done. If I choose the credut card options it is asking me to enter the password that I dont know. How will i get it corrected
Hi
It’s a humble request to you please show some professionalism . Do you guys even have any rules and regulations. Can you answer me one simple thing who gave you permission for auto debit. You guys have already ripped me of for more than 10 thousand rupees in lesser than 6 months by charging auto debit and late fee . I have reported so many times that use some authentic post service so that i can receive my statement on time and can pay before due date, auto debit can be charged ones in a month on a fixed date but I have experienced getting charged 2 times a month. THAT IS WHY WE CALL IT ICICI BANK.
I m done with you guys,
Please it’s a request I can not afford any of your service I find it very challenging
I am holding a saving Account (gold privilege) in your bank for the almost one month but inspite having a gold card I wish to bring to your notice that an amount of (573.85/- ) has been debited from my account on 21st of march, for another debit card not executed by me.
The transaction came to light when I found my account balance and inquired in pass book section of my I mobile that it has been of debit card which is unlikely not in demand and unnecessary.
Please check all other details of the fraudulent transaction.
I request you to take up this matter urgently to help me recover my money.
My call don’t connect to the customer service executive.. I’m very disappointed… I can’t understand what should I do…? I contact to the branch but I’m not satisfied with branch…..
And also my net banking transactions don’t proceed…but my amount debited from my account….
Sub. Higher rate of interest for personal loan.
Dear Sir,
I Krishna Kumar Singh working at Sterling Management and security service (P) Ltd. Site address : jindal stainless limited , kalinga nagar jajpur road (Orissa) have availed a personal loan of Rs.1.30 lacs from your Duburi branch, jajpur road.
I would like to mention that before availing this loan. I am also having a personal loan from Axis Bank ltd. Of Rs.1 lac at ROI 18.5%. I was approached by your bank through Mr. Ratikanta Ojha (Executive) Mob.no.-9778861336 to transfer my personal loan to your bank at a lower ROI 11.99% and accordingly I Transferred my salary account from Axis bank to your bank through my Employer and signed all the document required for the above said loan.
During process, I got a sms regarding application application no- CRM02745973, APS ID- 67007270, which I checked through ICICI Mobile app and found the ROI 13.75%. Upon query to Mr. Ojha and Mr. Debasish Parida(Relationship Manager) mob. no.-7225058629, I got an answer that there was a mistake and they will resolve it as soon as possible. But when the loan amount was transferred to my account from loan AC No.-LPDUU00035062745 , APS ID- 67045141, I came to know to that the rate of interest is 17.99% which is much higher that your bank staffs had committed.
I also contacted Mr. Ojha and Mr. Parida seeking a clarification about this difference in ROI but they are not cooperating at all. I had also registered the query in your costumer care portal vide SR444610481 but still didn’t get any satisfactory reply.
Therefore I request you to look in to this matter and take appropriate action as soon as possible.
With Regards
Krishna Kumar Singh
c/o Bhagyadhar kar
At/post- Dala, Jajpur road
Dist- Jajpur Pin- 755019
I received my credit card statement for October 02 to November 02, 2016 today. I have an autodebit arrangement linked to my bank account at Prabhadevi Branch, Mumbai. An autodebit payment of Rs 20,461.92 has been made on 20/10/2016 for the credit card payment due on that date. However, on 02/11/2016 interest of Rs 190.03 and tax of Rs 28.51 has been charged to me. Please explain the reason for this charge+tax even though the autodebit was activated on the due date.
Hi,
I need to update my credit card contact email and phone number as i have recently moved out of India. I have outstanding bill to be paid and i need the statement for the months.
Please let me know how to update the same as i just hold a credit card and i do not have internet banking access.
I am not satisfied with ICICI Bank Mumbai. around 7500 rs has been deducted from my account without any information. my account is 15 years old and never received any msg regarding MBL (minimum balance limit) The SMS received also shown correct amount after crediting. All of sudden while made a transaction the above amount has been deducted which is very surprising. I made a complaint in Vashi, Sector 1
( Navi mumbai) branch but not got any assurance. Please sort out & reverse the amount in my account.
I am very disappointed with ICICI bank,after 45 days also i am unable to get my credit card as address written on courier is wrong & hence they are not ready to deliver the same. Also no contact no. from which i can directly talk with customer service executive, from last 5 days credit card is lying with courier company. already complaint in ICICI, but still there is no any reply.
This is regarding using the debit card internationally.
If a person forgets to call customer care before departure and if his/her mobile does not have international roaming, how will the person call customer care of ICICI once abroad for using his/her debit card in case of exigencies? Looks trivially absurd…
Why can’t the authorization be done through net banking or by registered email (or a combination of both)? – any way, calling ICICI customer care is a known mess and can never be used to solve any problem what-so-ever even within India. God only knows why ICICI spends so much money for these kind of call centers! apart from feeding all the inputs (‘n’ number of them) to an IVR instead of getting you to a human directly after a few SIMPLE inputs. And after choosing to talk to a human the minimal wait is 5 minutes or more, and the worst part is after all that 10 minutes nothing will get solved (and these kids will ask you to visit the nearest ICICI branch – quite useful when you are in Alaska)!
Sir,
I have been trying to contact your customer care executive for last seven days. I want to open a 3 in 1 account from your branch.
pls felt your kind glance on that above matter.
I booked ticket on 8th June,2015 amounting to Rs.10986/ which is not yet refunded in my Credit Card Account. However, the letter received from JETAIRWAYs stating that the refund was processed from their end on the same date.
Request you to look into the matter and processed the refund as soon as possible, because its 21 days passed over the transaction date.
In anticipation of conclusive reply from your end.
Regards
Nachiket
A late payment fee of Rs. 231.43 is shown as payable against my credit card no. 4629-8640-6747-9016. As per my telephonic conversation with your representative, I was informed that the said charges (which was Rs. 111.24 at that time) will be waived off. I am now finding that an additional amount of Rs. 120.19 has been added to the previous outstanding and the total dues are shown as Rs. 231.43. Please waive the same and re-activate the card
I lost my credit card number pin . I have been trying to contact you over phone for the last three days. I am abroad and I can’t come to any branch. And on phone it is asking me to press all the numbers in the keyboard but nothing done. If I choose the credut card options it is asking me to enter the password that I dont know. How will i get it corrected .
Hi,
I placed a request for the credit card 2-3 weeks ago. but I have not been updated about its processing or if it got decline. The representative said that either he will call or sent an Email about the process but nothing happened. I am expecting the concerned department to update me about its Processing.
Thanks,
Quader
Hi,
I have got an ICICI Travel card and for which the Login password is not working, I have tried it couple of times online but an error message comes on the screen for invalid card number/password (Error attached), I have not yet changed my password since its not working. since the password provided in the kit isn’t working. I have already written the complaint at the website and also at [email protected] but haven’t got any response. Since I am outside the country I am facing lot of troubles due to it. I don’t know what to do since the staff (Bank Branch) who has issues it also said they cant help. I didn’t expect this service from ICICI.
I want to speak to the concern person about a bike loan of ICICI Bank in Kolkata. Request you to either provide me his /her number, or tell him/her to contact me in my mail address with the mobile no.
I wish to download imobile application in my Samsung GT-S6312. However, mobile list does not include this model. Please help.
While contacting with concerned person in the branches located in Dehradun, it was found that Phone No mentioned in Net are not concerned with bank. Pl Clarify and update.
I have come across some fraud transactions on my credit card. It was used for a transaction of USD 3.07 at RAM PAULS DAIRY 3 LLC. I informed the next day to your customer care over phone that this was a fraud transaction and raised a dispute on the same. Also i requested them to block the card and issue me with a new one. Since there was no response after this i had made a call on 7th March and raised a request “SR260638481” to check and inform me on fraud transaction details.Even then i was not having any update.
After failing to get you so called telephone support with so called fooling IVRS and automatic disconnection of customer’s call, i raised a complaint through your grievance redressal via online. The Request Numbers are SR261298229 and SR261299065. Tried to check the status and failed even through your so called grievance redressal system.
Should i expect any kind of support from you or i should take other alternatives to resolve my issue. Please let me know. I dont have any words to say regarding your customer support.
Some hotels for international holiday ask for credit card details i.e credit card number and expiry date to confirm bookings via email. Is it safe to provide such information ?
I tried to book Railway ticket through IRCTC online e-ticketing facility on 14 OCT 2012. During the booking process due to network failures my transaction could not succeed and reservation was not done. when i checked my account balance on 14 OCT 2012 balance is showing less amount by Rs 682-. I request you to kindly look in to the issue and credit back my amount to my account.
Want to know a number on which I can talk to some human being and not machine regarding my query about credit card pin change. There should be such option. the interactive round and round talk is irritating.
Please send personal loan a/c. statement on our above mentioned email id and oblige.
Dear Sir,
At present I am in USA(California) touring various places such as los angels, woodland hill, hollywood ,and residing at my son’s place in Santa Rosa. I have made various transactions from my Platinum VISA ICICI Credit Card. I am trying to book my Air Ticket from U.S. from Mumbai to Nagpur for 22-05-2012(evening) , cancelling the earlier booking scheduled on 21-05-2012 (morning),but to my surprise, the booking for 22-05-2012 is being declined at your end which is causing great inconvenience to me, being a preferred customer.
Dear sir,
Recently when i had visited in the Thane Branch than i noticed a poster outside of ATM Booth written KHAYAAL AAPKA in Hindi, English, Gujarati, Tamil etc. But why not include MARATHI?
It has been a Month or more that we have opened a Young Star Account with
your Bank.
Your Representative from Bandra Location has given us the assurity that we
will be getting the Debit card in Week’s Time, now it is been month
and above we have not recieved a single call also from your side. When
spoke to him he replied saying that its year end thats the reason it
is getting delayed.
Request you to please look into this matter and call back urgently as
it has become gone beyond our Tolerance.
Hi All,
I am writing my most awful experience and most wickedest customer service that i have ever seen in my life time. I have a savings account with The Great ICICI Bank which is in Uppal, Hyderabad Branch. I have requested for a debit card in second week of December, i was told that it was returned back due to incomplete address,( But past 6 months back it was a complete address and debit card was delivered on that address)and now it has become incomplete address. After further update of address which is again the same address it is still in processing state and was told that it has been dispatched by speed post on 23rd December 2011.I have made a call on 4th February 2012 and i was told still in processing when requested for Supervisor Mr J.Arun Kumar with Ext:4706 from Hyderabad came on call and was very rude and told that this is the process of ICICI Bank and if you want to continue with account or not you can decide on it.
With Regards,
Suryakanth
Dear Sir,
A loan of Rs.15, 00,000/- was sanctioned by ICICI Bank Hissar Branch in March-2011.
First Installment of Loan was given by Bank in April-2011. In Aug -2011 Installment was given by Applicant. Now I have again received the Demand note for next Installment of Rs.3,48,279/-Which have to be paid up by 7th Feb-2012. Since Last Week till today I have contacted many times, but not getting any response. After sanctioning a loan, the bank is giving poor customer service.