Contact Axis Bank: Find below customer care details of Axis Bank, including phone and address. Reach the below contacts for queries on new Axis Bank savings accounts, credit cards, personal/education loans, auto loans, mutual fund or others. Besides contact details, the page also offers information on Axis Bank services.

Axis Bank Head Office
Axis House,
Bombay Dyeing Mills Compound, Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
Phone: (022) 2425 252

Axis Bank Customer Care
Phone: 1800 233 5577 or 1800 209 5577
Phone: 1800 103 5577

Other Contacts
Phone: +91 22 27648000 (NRI customers)
Phone: +91 22 67987700 (to block debit/credit cards)

Email Support
For Credit Card Related queries, write to [email protected]
For Debit Card Related queries, write to [email protected]
For Mobile Banking queries, write to [email protected]
For NRI Related queries, write to [email protected]


Axix Bank Branches
For a list of Axis Bank branches across India click here

Axis Bank ATMs
For a list of Axis Bank ATMs click here

Credit Card Statement
To get Axis Bank credit card statement click here

About Axis Bank
Axis BankFormerly known as UTI Bank, Axis Bank began its operations in 1994. The bank changed its name to Axis Bank in April 2007. For FY 2011, the Bank had a total income of Rs 19,786.94 and a net profit of Rs 3,388.49 crore. The Bank’s Registered Office is at Ahmedabad and its Central Office is located at Mumbai.

At the end of September 2010, the bank had a network of more than 1400 branches and 6300 ATMs. The Bank has strengths in both retail and corporate banking and is committed to the use of best industry practices internationally in order to achieve excellence.

The Bank was promoted jointly by the Administrator of the specified undertaking of the Unit Trust of India (UTI – I), Life Insurance Corporation of India (LIC) and General Insurance Corporation of India (GIC) and other four PSU insurance companies, i.e. National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company Ltd. I


  1. Vivek kumar Reply

    This is to inform you that on 16-07-2012 I visited the sbbj bank atm , dlf promenade mall Nelson Mandela road vasant kunj 110070 for withdrawing the amount from my axis bank Debit card, but unfortunately I did not receive the cash instead the statement slip had reflected that it failed, but i got a message on my mobile that the amount is being withdrawn..

    Then I withdraw the amount from another ATM .

    I have received message the twice 4000 is withdraw .
    In this regard I would request you to look into the problem. Hope you will do the needful.

  2. kapil sevda Reply

    Dear Axis Bank,

    I have called on phone banking around 10 times but still didnt get the solution of my deduction.
    on 26th Feb 2018 i got deduction of 5000/- from my credit card which is not done by me. Phone bankers told me that its a error from banks with the many customers and will give you solution in 5 working days. 15 days are gone and amount is showing in current month’s bill. Kindly solve the compalint.

  3. Hello,
    I am facing repeated problems of my savings account 911xxxxx905 as below-
    1) All of a sudden I have been debarred from opening on line Fixed Deposit without making any communication. The pop up says to contact branch. Since most of the time I am on tour, hence it is really difficult for me to visit branch as per your whims and fancies.
    Please look into it and allow me to open on line FD/RD
    2) In spite of my repeated requests, till date my mobile is not registered for Aadhaar verification purpose. This is a peculiar problem, I am receiving OTP in my regd mobile no for fund transfer but not for Aadhaar .

    May I request you to improve your demo regarding compose mail. No tab is available as mentioned in demo. This is simply ridiculous.

  4. Uma Mehavarnan Reply

    Dear Axis Bank,

    I am valued customer of Axis bank as having housing loan and savings account. Till the new improved web site of axis bank, i was really happy with your service and net banking.
    But now the site is too slow and it is not even opening. without the site opened, how can do any other service will be accessible or transactions.
    1. I couldn’t pay through my axis account for any online shopping.
    2. Not able to any transaction online.
    3. Not able to access any use of net banking.

    Because of this new improved web site, I stopped using axis bank net banking.
    Please do improve the site, otherwise it will affect so many customers like me.

    Thank you,

  5. I can sometimes do the transactions with my password but sometimes it says my credentials are invalid. Please guide me.


    I have lost my ATM card on 28th Feb 2013 and I had blocked it on the same day. I had re applied an ATM card on 2nd March 2013 in Bongaigaon Branch which is my A/c branch. I have received the pin number of ATM card few days ago by Indian post, but till now I have not received the ATM card. What is the problem pls check and send the ATM card early. I am now in a great problem.
    Thank you

    Alakesh Sarmah

  7. vikunj mittal Reply

    I get three piece notes form your ATM .This ATM situated JEEVAN PRAKASH HOSPITAL. I used PNB debit card on 04/09/2012 .It is not good. Please check & take action.

  8. latha mahindra Reply

    The wesite is so secure that I the account holder cannot make any online transactions….
    This really does not help customers.
    Nor is there anyway I can contact your cutomer service representative (no 24/7) service.


    • The Axis bank is the worst customer care service in the world. No one takes the phone in the office.If they take every one says that this is not my department.Please complaint in your respective department.I must say that the axis bank gives the worst banking service in india. Axis Bank is the worst customer friendly bank in india.

      • kaushal verma Reply

        very true.
        i think this should be pasted outside the office of axis bank.

        The Axis bank is the worst customer care service in the world. No one takes the phone in the office.If they take every one says that this is not my department.Please complaint in your respective department.I must say that the axis bank gives the worst banking service in india. Axis Bank is the worst customer friendly bank in india.

  9. Shashank Giri Reply

    I had foreclosed my car loan in June/12. I have not received my loan closure receipt and my EMI is still getting cut when i had already closed my loan. Axis bank is calling me continuously and asking me why i am not paying EMI. Very poor service, never open account from Axis bank

  10. Saravanan.T Reply

    I got my Axis bank Titanium credit card on May month of 2012, but till now i didnt get any pin number for that card. Please let me know direct number to contact for this.

  11. Raghamanjari Devi Reply

    Very very poor customer service……
    I really regret for opening an account in Axis bank..

  12. Axis Bank service care sucks. it does not support round the clock services….what crap it is?

  13. Hi,

    We need a provisional certificate for Home Loan for the year 2012-2013 and we request you to provide the customer care email id. Your prompt reply is required immediately.

    • pooja arora Reply

      getting an a/c opened in axis bank is the biggest mistake one could ever do in the lifetime.This bank has cheated us by taking out money from my a/c without any information.It is a fraud bank getting involved in these types of scandals every now and then.I am going to take them to the consumer court now(very soon)if my money is not returned to me.

  14. Radharanjan Reply

    This is with reference to a/c no.xx running once upon a time in the names of persons as stated hereinbefore.Also,we are the bonafide shareholders of the bank.In this connection we would like to let you know that a sum of rs.750/- was credited to our a/c on 3.10.11 towards reversal charges as gesture of goodwill but on 29.10.11 a sum of rs.532.80 was again debited from our a/c towards consolidated charges at your Balasore Branch(odisha).When contacted the B.M.a satisfactory explanation was not complied rather asked me to close the a/c and we were constrained to close the a/c on 11.5.12.Secondly on 10.5.12 when we requested for updating the passbook we had to wait to wait for more than 1hour to receive our updated passbook causing an irreperable loss to our time and energy.Is such act of harassment to a customer and shareholder,the prime culture of your bank—-please revert with a satisfactory reply.

  15. vijay kumar Reply

    I complained about non printing of my passbook vide no 3526277 dt 18//04/2012.No one has bothered to contact me for the redressal inspite of promise of contacting me within 48 hrs. What is the use of this customer care centre. It is useless.

  16. If a combination of Debit Card and it’s PIN can withdraw any amount of money from an Account, so why not generate a Password for FUND TRANSFER using that Card No. & PIN through ONLINE? Why a customer physically visit at Branch 2 / 3 times for applying that facility ? Which is wastage of time and Paper.

    • Ravindra Pai Reply

      Kindly use Axis Bank Online Account. Then you can login and transfer the funds whenever you need. So online fund transfer facility is already available. I have been using it for many years and it is good. All banks have been instructed by RBI to complete the fund transfer initiated on working days and working hours within 24hours of the amount received during the working days. We need bit of patience.

  17. i want to know the status of my credit card it has been a long time since i’ve applied

  18. iConnect is another stupid site. Not user friendly at all. It needs a rocket scientist to understand the website!!!

  19. Fredrick Blake Reply

    I am customer of your bank at Apurba Complex, Apcar Garden Sen Raleigh Road, Asansol. after a long period of time I tried to access my account on internet banking to know the status but regret to say that I failed to access my account. My Customer ID is 150024058. Please tell me what to do at this stage.

  20. azad singh Reply

    i need to update by bank detail for my loan installment but no one is picking phone on customer care i dont know how they work

  21. This is to inform you that on 03-05-2012 I wanted to withdraw Rs Rs.3500/- from the ATM at Bronda Chowck Mahasamund, but received Rs.1500/- cash and statement slip copy displays Rs. 3500/- amount. In this regard I would request you to look into the problem. Hope you will do the needful.

  22. Manobendra Reply

    It is a harassing bank, over two years I am trying to get my account settled, but nobody feels responsible whenever you talk to them. Insted of helping and settling the matter, they always talk about irrelevant issues. I got fed up.

  23. The customer care numbers are always busy; extremely pathetic services and absolutely senseless services by Axis Bank

  24. we need the email address or contact no as well.
    your reply & needful action is required immediately,

    • Hi,

      I had a Axis Salary account which am currently not using from last 6 months or so..but still i get messages though…i lost the pin and me cheque book also i want to reuse the salary accoutn number..but it says its invalid….how do i go about it???

  25. Satheesh Kumar Reply

    While checking my balance yesterday, Balance was: 35,197.81/-but today morning it shows like balance is: -38459.33/- because of Axis bank executive’s unintelligent work on handling customers account. INR 35,198/- is missing from my Account!!!

  26. Your customer service sucks. The endless waiting period is a pain. I mean are you serious? 45 minutes hold time on the IVR listening to a Hindi song, Badithi Ki nam hai crap.

  27. actually i applied for net banking on 31-3-12. after 11 days still they not responding, i am pissed off by this poor customer service. they are giving lot of numbers to contact but no response.

  28. Hello Sir/Madam,
    I had processed for home loan in December 2011 to purchase a flat at Vadodara, Gujarat. I contacted Mr. Mehul from Sayajigunj branch, Vadodara for Home loan. I gave cheque of Rs. 5000/- dtd. 14.12.2011 as process fees. But due to some circumstances & family issues I couldn’t purchase the same & I informed the same to Mr. Mehul on 18.12.2011 time 21:30 . I also asked to return my cheque of Rs. 5000/-. He didn’t gave me back the same. They haven’t issued any file number for home loan. Till today I have not received any SMS & phone call or any legal documents from Axis bank regarding sanction of loan.

    After 4 months Axis bank (Sayajigunj Branch) dropped my cheque without informing me & Rs. 5000/- deducted from my ICICI account on 04.04.2012. I tried many many times to call Mr. Mehul & branch office but nobody is giving proper answers. Nobody is picking up the phone.

    I request you to please go through it & please do needful.


    Dear Sir/Mam,
    I want to bring to your kind notice that on 7/04/2012 I tried to withdraw Rs.500.00 from my account no.xx,I visited other banks ATM’S such as UCO BANK and STATE BANK OF INDIA but soory to note that I have’nt received the cash from the ATM’S else I got a slip from UCO BANKS ATM stating UNABLE TO PROCESS TXN NO.1214 ATM ID DA202401 at 20:30 on 7/4/12.The same responce I got from SBI ATM’S also,but for both the transactions the money has been debitd from my account.Total Rs.1000.00 has been debited from my account without giving the cash to me.The question of mine is that when should I get this money back in my account.
    Looking forward for a quick reply from your end.

  30. hariprasad Reply

    I withdrew the amount of Rs.10,000/- on 07.04.2012 from Karnataka Bank ATM at Bellandur, Bangalore. The amount has been debited from my account, but I did not receive the cash. Please check and credit to my account asap.

  31. I used My debit card to withdraw the amount 4000/ from salary account from ATM use Kushtagi Karnataka koppal 0704. on 07/04/2012 evening 08:13 PM , I did not get money but amount is debited from my balance.

  32. srikant singh Reply

    I used My debit card to withdraw the amount 2000/ from salary account from State bank of india ATM at patna on 07/04/2012 Evening , I did not get money but amount is debited from my balance. and your customer care executive did not pick the call. these all numbers and all your these executive are useless ,believe me simply useless. sorry to say but i am not satisfied by your bank.

  33. I wrote to [email protected] about a problem I was facing with Axis ATM card. The debit card has been blocked but am not getting any responses. Is somebody really monitoring them? I doubt.

  34. Nithya Jeyaraj Reply

    Hi ,
    Please say what is the procedure if ECS fails to debit amount in my registered account for my personal loan….

  35. Vasant Kumawat Reply

    I have received debit card before 10 days but still ATM pin nos not received & i am unable to contact customer care service as it says busy.

  36. nagarajan.k Reply

    sir,i want access to online net banking for my account, how can I get my login id and password.

  37. I used My debit card to withdraw the amount 1200/ from saving account from ATM at New Adarsh nagar , Durg (chhattisgarh) (twice) on 07/04/2012 evening 8:20pm , I did not get money then I again tried the same thing from ATM (BOB, Patel complex, Durg) I did not get money their also as I came to know that the server is down but at 9.15pm their I got the message in my mobile that the amount of Rs 1200/- has been debited from my balance thrice. I have kept the slip for the above three times made on the above date clearly mentioning that the amount has not been withdrawn due to server down. My account is on Supela branch, Bhilai Chhattisgarh. So it is my kind request to you to send the debited amount (Rs 3600/-) to my account as early as possible.

  38. Ritesh Singh Reply

    Dear Sir/Madam,

    I have done 3 transaction from my axis bank atm on 7/04/12 around 8:30pm.1st from Bank Of Baroda,2nd from Corporation Bank and 3rd from State Bank of India and there only one transaction was confirmed i.e. i have got amount from Sbi ATM only and the amount was deducted twice.The transaction was for Rs.500/- each time.

    • I withdrew Rs.3000/- from my salary account from CBI, Kapad Bazar,Tilak Rd.Akola ATM on dt.1/3/2012 at 6.00pm. The ATM gave “time out” message and transaction was failed but the amount was debited from my SALARY ACCOUNT. After that I lodged a complaint with the Local Branch of Axis Bank Akola on dt.2/3/2012. I have also spoken with the concerned person of your bank but till date there was no reply and cognizance taken by your bankers. I would like to draw your kind attention that this my Salary Account and I have not received the Rs.3000/- amount after 40 days long period. I hope on receipt of this message you would at least take cognizance and immediately CREDIT the amount to my salary account.

  39. Dear sir on 07/04/12 I used my debit card to withdraw the amount of 4000/ from my salary account at 8.47 pm. I did not get the money so I tried again at 8.48 pm. From same atm again 4000 rs and again I did not get the money but total 8000 rs debited from my account. Kindly solve this problem…

  40. utjal bhattacharyya Reply

    I used My debit card to withdraw the amount 1500/ from salary account from ATM use new c.g.road chandkheda(Ahmadabad) on 07/04/2012 evening 19:44 , I did not get money but amount is debited from my balance.

  41. Your Sonary Branch was closed at 2 pm to-day although it is full working day as per RBI guideline.Please take enough care so that in future such type of mistakes do not occur.

  42. I used My debit card to withdraw the amount 1500/ from salary account from ATM use chunar mirzapur ( u.p ) on 05/04/2012 morning 11:30AM , I did not get money but amount is debited from my balance.

    • So in this case to get your money back you have to call phone banking customer and then you need to register a complaint regarding this. Phone banking customer care will help you on this. After 7 working days you will get your money bank in your same account from where it was debited.

  43. vivek diwan Reply

    I’ve taken a car loan from your Bank and I just can’t seem to get in touch with any car loan customer service guys as yet. I’ve called your helpline and they’ve given me two local nos.
    (1) 033 32985918 – (2) 033 32985910
    Well the first one says Switched Off and the second is perpetually busy. I am from Calcutta and I am frustrated as I’ve gotten two SMS’ that states two different Outstanding amounts. This is worrysome. How does a customer solve his Car Loan queries with Axis if your Helpline doesnt help.

  44. K Srinivasalu Reply

    I have Lost my TeleBanking Pin No please provide my telebanking Pin no immditely to my email

    k srinivasalu

  45. When i used my debit card to withdraw the amount of Rs 8000/- from my salary account from ATM Opp TAJ hotel sardarnagar, Ahmedabad on 31/3/2012 evening, I did not get money but amount is debited from my balance.

    • vivek diwan Reply

      21 days later it will get credited back to your a/c but call the helpline nevertheless.

  46. E.Arunkumar Reply

    I got my Axis bank Titanium credit card on 22.03.2012, but till now i didnt get any pin number. Pls guide me how to activate / use my credit card.


    • customer help Reply

      contact the customer care and they will do the needful..

  48. laxmikant Mulgir Reply


    Dear Sir

    Greetings for the day.

    As am facing many problems with AXIS BANK .

    1. I had used my credit card for withdrawal of money through ATM Booth but i could not get the money , still i had seen my deduction of 10,000/- rupees from my account.
    The ATM details where the card was used is :- AXIS Bank ATM Vadgaonsheri,Near Datta Mandhir ,PUNE Maharashtra .Saturday 25th of March 2012. at around 11.30 am.

    2.I had denied for Direct Bank ACCOUNT but still the documents , mails on my accounts are troubling me.

  49. Sir,
    I am a customer with Axis Bank.I have never used online banking.Right now I am in baddi (HP).I am using my Cardit card here for making purchases.I want to check my account balance online but I dont have the pin number for same. I need help.Is it possible if I provide all the details in Axis bank Baddi Distt Solan (HP) Pl you can send me online banking pin.
    SC Katoch

  50. dear sir,
    Am having UTI bank named cheque book. Is it ok to use the same book now… Or should i get another cheque book in the name of axis bank….. please reply sir……

  51. sanjay patel Reply

    I have an account with your bank. Now I need a credit card.

  52. sir,

    i want to activate sms alerts related my account, i am expecting a reply from your side

  53. deepak singh Reply

    My atm debit card is not working. It is a salary account. First time when i used it it showed me the balance and gave me the correct information but now when i used it second time it not showing me the balance and i cant take out my money.

  54. krishnamurty Mallady Reply

    Dear Sir/madam,
    I am SB account holder of Axix bank,gujarat branch. On 13th of thsi march I am in Hyderabad. I tried to draw an amount of Rs. 4000 from HDFC ATM gayatrinagar ATM Mechine near Borabanda. After entering all the details as required,machine took about 5 times and displayed timed out, cannot be processed. Again I entered all the details and with drawn the same amount. A msg has come twice in my mobile stating that Rs.4000 was deducted from my account and the total amount deducted was Rs. 8000, where as in fact i received only Rs. 4000. Plz suugest me how to recover the amount which I was not withdrawn.

  55. Dear Sir,

    I want to convert my single account to Joint by adding my wife and Son.
    Please mail me the format and documents required to be submitted.
    My wife is nominee to my account, can I made her to be in Joint account.


  56. On 06/03/2012 I received a mail from YOUR BANK regarding approval of my Loan. The delay in getting the approval letter is really very bad from your part. I really can’t understand the reason for the slow process. I think SNAILS works faster then this. I very disappointed by your Bank performance. I WANT A REPLY ASAP.

  57. Yesterday i went to HDFC atm center and i put my card type my password and entered 400 rupees but the amt has came but after 15-20 mjnutes i got a message that you have debited the 400 rupees please get back my money back take the serious actions against the poor atms

  58. Sir,
    Yesterday I left my SBP atm card in atm of your bank in Giddarbaha dist Muktsar (Punjab). Can u help me in getting my atm card back. I live in Giddarbah my contact xx.

  59. venkatesan Reply

    Dear sir after I purchased dress materials in madarsha at chennai on 13.1.12 using my visa card of axis bank there was a problem with the transaction and it was declined. I didn’t give any transaction slip duly signed. However, Ive noticed the amount has been taken from my card. Till date the amount has not been credited to my account. Despite sending the necessary declaration form through my home branch there is no proper response. Please make arrangements and issue necessary directions to your subordinate officer to credit the amount as early as possible to my above said account no.

  60. When i swapped the card and entered withdrawal amt as Rs 2000/-, the amt deducted 2 times(Rs 2000/-,Rs 2000/-) from my balance,i.e excess Rs 2000/- has been reduced.Please refill my balance with Rs 2000/- back.Please take an immediate action.


  62. Gokulakrishnan.r Reply

    I recently opened an account in axis. I was offered a general insurance which led to charge of 165rs in my account (from bajaj allianz–microcare),
    when i tried for an accidental cause claim, i was asked for an id by bajaj allianz,i did not get any id..
    where can i get the id number of my insurance.

  63. Last week your staff visited my office for opening salary account to my employees. But still i have not received any information from your staff. Umpteen times i called him, but he didn give any response. Our employees need salary account with your bank.

  64. i tried to get 5k from ICICI atm but transaction was declined due to some error ..but axis messaged me that my account got debited.. im really worried..please help there any 24 hours service number?

  65. L.Giri Babu Reply

    I have lost my card on dt 17.2.12 and applied for Atm card in Pandri Branch , Raipur , and applied on 18th feb 2012 but not recieved the atm till date , pls reply about status and do the needful


  67. This is to inform you that on 21-02-2012 I visited the sbbj bank atm , bhinmal district jaore(Raj.) for withdrawing the amount from my axis bank Debit card, but unfortunately I did not receive the cash instead the statement slip had reflected that it failed, but i got a message on my mobile that the amount is being withdrawn..In this regard I would request you to look into the problem. Hope you will do the needful.

  68. sir
    i lost my old debit card and i blocked it and applied for a new visa debit card on 08/02/2012 at your SR nagar branch…they told me that within one week it may reach to my office address..but till now it has not reached..what’s the problem..

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