Globe Telecom Head Office
Globe Telecom Inc.
5th Floor, Globe Telecom Plaza
Pioneer corner Madison Street
1552 Mandaluyong City, Philippines
Phone: +632 730-2000
Globe Telecom Customer Service
Phone: dial 211 or 730-1000
Phone: +632 730-1212 (postpaid customers)
Phone: dial 171 or (02) 730-1000 (landline customers)
Email Support
Write your complaint or feedback to talk@globetel.com.ph or custhelp@globetel.com.ph
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Globe Stores
Click here to locate a Globe store nearest to your street. You can find Globe centers in all major cities including Quezon, Manila, Caloocan, Davao, Cebu, Zamboanga, Antipolo, Pasig and Taquig. You can visit a local Globe store to recharge your prepaid, subscribe to Globe services or to pay your pending bills.
Globe Downloads
To download ringtones, wallpapers and games for your Globe connection click here
View Bills
To view your Globe bills online click here. You can also subscribe to special promotions here.
About Globe Telecom
Globe Telecom was founded in the year 1935. It is a leading telecommunications company in Philippines with over 25 million subscribers. Globe provides voice and data services through its GSM network. The second largest cellular service provider in the country, Globe plans to invest about $700 million to modernize its network in the next five years.
For prepaid connection, Globe offers Globe Prepaid SIM that gives users several plans to choose from. Some of the voice, text and data offers include Superunli AllTXT25, Super Sakto Calls, Duo, Super Duo, Super Unli, Super Surf, Power Surf, BlackBerry Max, Surf All Day and BlackBerryMax. Users can recharge their prepaid connection through online banking, mobile banking and from AutoloadMax (AMAX), Globe’s electronic reloading service.
For those looking for postpaid connections, Globe has wide range of plans and devices to choose from. You can find phone brands such as Nokia, Samsung, Apple, and BlackBerry. For postpaid phones, there are plans such as My Super Duo, My Super Txt All, My Super Surf, My Super Plan Family, My Super Plan Unli Surf, and Platinum.
If you are looking for broadband internet connection, there is Globe Tattoo. You can access internet through Tattoo Stick, Tattoo MyFi, Tattoo SuperStick, Tattoo DSL, Tattoo Torque and Tattoo WiMax. The Tattoo broadband stick lets you connect the device to any USB port on laptop or desktop. You can also make phone calls with Tattoo Stick. Tattoo MyFi is a service through which you can connect up to 5 devices and access speeds of up to 3.6 Mbps. Tattoo SuperStick is a 4G-enabled service with speeds up to 7 Mbps. There are prepaid and postpaid plans available for this service. If you are looking for an affordable plan, then Tattoo WiMax is the perfect choice. To enjoy blazing speeds, there is Tattoo DSL with speeds up to 3 Mbps. One of the fastest broadband service in the world, Tattoo Torque promises speeds up to 100 Mbps. Call 730-1000 for more details.
I am writing this letter to complain about the poor service of Globe Telecom Calapan City branch province of Oriental Mindoro. I missed to pay my remaining balance worth 338 and they cut my line, in response I immediately settle my remaining balance so they can reconnect. I’ve waited 4 hours until they reconnect my line because that is what the chat support told me to do. Supposedly my line should be restored at 1:00 pm yesterday but they didn’t do it instead they told me to go to the store so I did and reported it for the second time. They told me to wait again. I’ve waited and until now I have no internet. This is such an inconvenience for me. I settled my account immediately to connect sooner. Poor service a lot of people from this area were complaining too. I’m afraid to say this but if this matter continue you will lose customers cause many were complaining in this city, some were planning to change internet provider please make an action.
Globe at Home, please do something now. Its been over two months since typhoon Odette, Talamban Cebu City area still don’t have internet connection. Please mobilize your resources. Be true to your commitment, “to create wonders at home for Filipino people”
Don’t let people wonder for nothing. We also want to resume business as usual.
We requested for relocation of service last 15 July yet nothing has been done. My wife work from home and now has been terminated from her job because Globe has not transferred our service up until now!!! They dont care about their customers. They have not even bothered to reach out to us to give us an update on the status of our request. They treat their customers like crap!!!!
Very poor customer service. Slow. Clients who have been waiting are non-existent in the eyes of the staff. They make clients wait even if there is an appointment. The staff seemed very ignorant. Worst system in customer service. There is no way to complain because they only accept Sales when I manage appointments online.
Their service is poor. Internet connection is intermittent and extremely slow. Service is also expensive. If there is an alternative, I will switch in a heart beat.
CUSTOMER COMPLAINT: TO GLOBE CORPORATE PLEASE READ.
I am expressing my extreme dissatisfaction from Globe customer support due to a faulty home wifi registration. I will never recommend anyone to use any Globe services due to poor service, inefficient customer support, incompetent supervisors, failed promises and worst customer experience. Let me start of by telling everyone that im very meticulous and keen with regard to my registration to any globe service. There’s been a frequent issue i could not let go off. This is regarding Globe Home Wifi.
So i always make sure to register ahead of time before my registration expires. I subscribe to Home Surf 199 on a weekly basis. I make sure to keep an alarm on my phone to notify me to register again. So i still have remaining 60 GB data in my home wifi which is still huge. But when i register, i keep getting an error “We are unable to send SMS for your request…” i didnt recieve any outage notification or any signal issues because my cellular signal is ok. I rebooted my phone and home wifi modem and register again but the same problem occurs. I cant call Globe customer support because they are close 6PM and my registration expires at 7:15PM. I made multiple attempts to register but to no avail. I quickly realized i need to take a screenshot so i can complain. I captured the screeenshot 7:14 PM just one minute before the expiration. But note that multiple attempts were made for the timely registration. But it failed. And so it happened. I was not able to register and my 60GB data waz vanished like thin air.
So here’s another misery that i have to go through. This is now regarding my communication with multiple customer service representatives. I spoke with Cindy employee ID ZTM04346. She said she cant help me. I asked to get transferred to supervisor. She placed me on hold for 20-30 minutes and she hang up. I called again and spoke with Jane employee ID ZTM06384. She said she will transfer me to her sup named Gab. I waited for almost 30 minutes again but she disconnected the call again. For the 3rd time i called and reached Raymond employee ID ZTM07310. Raymond was able to transfer me to Gab because i was already getting very impatient and frustrated. So i spoke with Gab, the supervisor, employee ID ZTM04834. He said he’d create a ticket for me. Reference Number 264267128. He said he would follow up and call me 1-2 hours regarding my concern. NO CALLBACK HAPPENED. i had to callback and spoke with Jeff, his employee ID 675775. Still no help but rather gave me the run around. He first said there was no supervisor. And later on he said he found one which was very inconsistent and dishonest. And the last and probably the worst encounter of the day was the rude supervisor named Will employee ID ZTM045046. Will never answered my question, kept interrupting me and just like the other representatives, no answer and resolution. They all try to imply that it was my fault that the registration didnt go through. Of course it wont go through because there was a system issue. And i ask Will to back track my previous registrations for the last couple of weeks. Will was very adamant of his worst resolution “there’s nothing we can do”.. And to make matters worse, your own supervisor was even the one who encourages me to send a complaint to talk@globetel.com.ph. And i quickly complied.
So to Globe , if you cant keep your promise and cant provide resolution, please stop your service. Otherwise consumers will have to suffer from false promises and expectations and most of all, from inferior service.
Hi Globe/Bayan,
I request to cancel my broad band service just about 1 month ago.
However our telephone has been died as well.
We’ve been without phone for more almost a month.
I wanted to cancel service due to your crappy service.
Refund me all the days that I was unable to use our landline service.
No Internet Connection today June 4 2019 what is going on? Pls fix this problem ASAP i need internet for my work. I am reporting no internet connection pls inform us ahead of time if there will be no internet because this can affect homebased online jobs!
Pls let us know what is the reason there is no internet connection right now.
I am very upset regarding your (Globe) service. My outgoing calls was terminated due to unpaid balance (Gadget Care for 2months) which in the first place i did not applied.
For several months, I am always complaining about my bills with gadget care (Php 399.00) and requesting reversal and it continuously reflects on my monthly bills.
Last month (October 2018) my line was disconnected and I need to call their office to reconnect. Now, it is November 2018, and again my line was disconnected again due to the said balance.
Really, your service is NO GOOD and POOR Quality Service
You keep sending bills via email, even when we clearly said we’re moving ( this was last September 2017. ) You make it impossible to reach you any other way then using the phone. We are out of the country, so if you can’t have a working email for us to communicate, good luck in trying to settle this matter. Your request for payment will remain unanswered.
However, a proper email address will allow us to resolve it.
I am very disappointed with customer service hotline number!
please make your service more efficient….I keep on pressing those numbers yet they don’t have any response.
This is to call your attention and formally file a complaint regarding my experience with your customer service personnel at Powerplant Mall, Makati.
I am an expat and on August 11, 2017, I decided to have a Globe postpaid account. I have been working in Manila for 5 years, and all those years, I had a Globe prepaid account. The package I availed last August 11 Plan 1,499, which comes with a Samsung Galaxy J7 PRO. I received the phone in good faith, as would a regular customer. I took care of the phone. Just to share a bit of myself here, I am a very meticulous and careful person.
On August 14, barely 3 days after using the phone, I noticed a discoloration on the left side of the screen. I was busy working but intended to raise the concern the following day to Globe office. The following day (August 15), the screen discoloration spread to the rest of the screen. I went to Globe Powerplant at 11am and discussed the matter with your front desk customer service (Ms. Mariz Luna). I was told that my phone will be inspected by the technician, and they will come back to me after 3-5 days regarding the diagnosis. I was not issued a service phone as replacement to the phone that was retrieved from me. On the same night, I received a call from your Globe representative from Powerplant, and was told that the phone will not be replaced because the technical team of Samsung declared “DISCOLORATION DUE TO IMPACT DAMAGE”. I have been told as well that there must have been some weight or pressure exerted on the phone which resulted to the discoloration.
I explained to your Globe representative that there was no weight nor pressure. I was careful as always on the device. I was told as well that there is an option, and that is to have it repaired by Samsung. This will cost me Php6,156.
Despite several explanations, your Globe representative insisted that the decision is from Samsung and they (Globe) will abide to the decision of Samsung.
I do not know if your frontliners know the concept of customer service. I am your customer, not Samsung. Samsung is your provider. Your customer service representative made me feel that my statement has no weight. Samsung is your provider. Samsung is also the one who diagnosed the problem. Are you 100% sure that there is no bias in judgment here?
If you continue to conduct business in this manner, you will have unsatisfied and unhappy customers.
I previously believed in Globe. I had thought that this is a company with integrity and concern on their customers. I was wrong.
After 5 days of postpaid account with Globe, I finally decided to cut my subscription. Your customer service personnel is terrible. You put more concern on the business of your supplier that your customer. You do not even put a grain of salt on the statement by your customer.
And I hope that your customer service team is trained how to do active listening and not just a parrot your policies.
P.S. Do you have a manager at Powerplant Branch? There was no intervention done despite my request to talk to the manager.
I’ve never had service with your company but recently I’ve been received emails about unpaid bills etc. This really concerns me as well as the fact that I cannot contact a representative. The account number in the email is: 869291534. Can a representative please contact me concerning this matter?
I just want to talk to someone from cx care but it actually routed to an automated sys. asking to many questions. I just wanna know what happened with my broadband wifi internet. It reduces speed during night time. I dialed 211, i just want to talk to someone not pressing those suggestions. Where can I call? Can someone tell?
I would like to complain against Globe Telecom for its service WIMAX Wireless Broadband offered to me and I guess other clients who availed of the same product and was not informed of the changes.
I applied for a two (2) year lock up period with Globe Telecoms Cotabato Branch for a WIMAX Broadband (Residential) with a monthly subscription fee of Pesos Eight Hundred Ninety Nine (P899.00) last July 2014 under customer code no. 853867361. The product according to the the sales agent in Cotabato is of unlimited surfing and browsing and up to 10 users as long as you buy your own router, although normally the signal becomes weak as the number of users increases but not unlike this new modem they installed.
The modem installed was a 3G signal and even up to six (6) users, one (1) laptop and five (5) mobile phones simultaneously, my signal was strong and all users (family members) experience the same signal strength not until this last week of May (my first complaint call to 211) when I complained of a weak signal that I experienced and other users when the modem was change to 4G/LTE when one of their assigned representative came to our house and installed the new 4G/LTE inside my house in the same location and according to the personnel who installed the new modem, they are changing the modem because WIMAX was hacked and they are currently upgrading its service. Furhtermore, they instructed as to observe for one week and complain to 211 for any discrepancy.
After a week of observation, the signal was still weak and I called up 211 their service hotline and complained of the signal. I called up again three (3) other service agents on different occasions and date because after complaining my signal did not improve and even deteriorated more. By logging in alone with facebook, it will take you around more than five minutes before the page can be opened and another five minutes or so to open a picture in your newsfeed and even frustrated when it does not open. The fourth service agents just this evening June 11,2015, service agent of 211 Mr. Jake Harry Musni attended to my complain and told me that the weakening of the signal was due to NTC’s Fair Usage Policy which stopped them from allowing users with unlimited browsing and surfing. Mr. Musni further explained that with the present modem, if two users will be on line at the same time, the signal will cause to weaken.
Furhermore, Mr. Musni explained that if I want to improve my signal, I must avail of their new plan of One Thousand Two Hundred Pesos (P1,200.00) a month with a limited usage of up to 50G a month and if you will reach the maximum 50G before your next monthly bill your signal will automatically stop and you will wait again for your next months allocation before you will get your signal back. I guess the offer is deceiving. Once your in, they offer another monthly subscription fee which you will be forced to take because you have no other choice just to restore back signal previous signal you have been experiencing.
Globe Telecom did not maintain its usual service within the lock up period and worst it offered a higher monthly subscription fee in order to restore back its signal with a limited access which I guess is a violation of the contract signed between me and Globe Telecom and also violated the consumer protection act for not maintaining its service quality. When we fail to pay on time, we get penalized for P50.00 for every bill payment. When it is now their turn of poor service we still again suffer for the consequences. Its unfair.
To Customer service,
My account # 856724681 I received billing for 13March/15 to 06April/15 and 07April/15 to 06May15.My question is the static IP address which the customer representative explain that there is one time charge on Static IP for P750.00. UPON REVIEWING the bill I found out that you charge me twice on static IP Bill/march you charge P687.50 then on April bill you again charge P687.50 Pls. clarifies. there is also charge of telephone usage of P26.82 as your record which you can verify that landline is out of order on April 06 the call that is charge is on April 08/15. I paid P1299 on 3/16/15 is this for 1st month payment on my plan? or deposit? I notice you made a prorated charge of P942.82 and charge of P1159.82 April 07 Pls. clarify.
Thanks
Neri
Please fix this problem. Got the phone last thursday and the agent said that the handset would be activated within 48 hours. It is already the 5th day and no service yet.
This is a five-month complaint that remains unresolved:
1)the Free blackberry handset given in July under the loyalty program is defective and does not haveemail and internet functions
2) globe business center in ermita is unable to resolve handset defect
3) globe overcharges for alleged “roaming” services with humanly impossible frequency rates of text messages like 90 messages in a few minutes; 45 SMS messages; 20 SMS, etc. in a billing statement
4) to top it all, when complaints are phone in at the Globe Customer service numbers, the call agents receive the complaint and say they will record and report the complaint, only to find out after several weeks later that the complaint has not been filed nor reported by Globe’s call agent
5) the Globe Customer service hotline is BOGUS because this has happened several times already.
Meantime, Globe continues to charge the account and does not resolve the customer complaint..
my mom just bought globe tattoo 3.6mbps last 2 days ago. but it cant connect .no signal at all..please help im far away from them thats our way to communicate thank you
hey, on the first day tat we connect to ur globe broadband…the connector said that the booster is already FREE!!! AND WHEN THE BILL STATEMENT CAME…it shows 250??
yes, i sent a complaint about our telephone which up to now is still not in service, about three to four days ago, still no action from your office, please do and thank you
why i still have overdue balance of 994.48..the amount was recently paid to your agent..
no dial tone on my mobile..
i want to change my address
The sound of your globe telephone set are
so inaudible that for a sr. citizen like me, can’t hardly hear what the other party is talking about. I have made several complains with your operator but nothing has been done. Is this due to the telephone set? your lines connections? I have not encounter this problem with the other telecom co. Would appreciate it very much if something could be done to address this problem. Thanks.