Contact Telstra: Find below customer service details of Telstra in Australia, including phone and address. You can reach the below contact for queries on new Telstra mobile connections, billing or cancellation, internet plans, prepaid / postpaid subscriptions, or other questions. Besides contact details the page also offers information and links on Telstra services.
Telstra Australia
Telstra Head Office
242 Exhibition Street
Melbourne, VIC 3000
Australia
Telstra Customer Service
Phone: 13 2200 or 1800 730 062
Phone: 1800 068 424 (TTD/TTY)
Other Contacts
Mobile Phones
Sales: 1800 303 302
Payments/Repairs: 125 111 or +61 2 9242 0570
Online Billing: 1800 266 000
Prepaid Mobiles
General: 125 88 88 or 125 8880
Online Billing: 125 88 85
Home Phones
Sales: 1800 331 286
Payments/Complaints: 13 2200
Online Billing: 1800 266 000
Repairs: 13 2203
Online Services
Billing: 1800 266 000
Online Shop: 1300 131 113
BigPond Internet
Sales: 13 POND (13 7663)
Technical Support: 133 933
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Telstra Stores
Click here to locate a Telstra store nearest to your street. You can enter an address, suburb or postcode to filter results. You can visit a local store to subscribe to new services or to pay your past or current bills. Telstra stores can be found across all major cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast-Tweed, Newcastle, Wollongong, Sunshine Coast, Cairns and Darwin.
Online Shop
Click here to visit the online shop of Telstra where you can purchase prepaid mobile plans, browsing packs, tablets, home phone and more. You can get plans for handsets of major brands such as BlackBerry, HTC, Apple, Motorola, Nokia, Samsung, Sony Ericsson and Windows Phone. You can make your orders through Visa, MasterCard and American Express cards. If you dont have a credit card to shop online, you can visit nearest Telstra Store to place an order.
View/Pay Bill
To view or pay your Telstra phone, TV or internet bill online click here. Payment can be made from savings or cheque account or by credit card. Visa, MasterCard, American Express and Diners Club cards are accepted.
About Telstra
Telstra was established in the year 1975 and is currently Australia’s leading telecommunications company. The company was formerly known as Australian and Overseas Telecommunications Corporation. Between 2010-11, Telstra provided over 8.4 million fixed line and 12.2 million mobile services. Telstra has 2.4 million retail fixed broadband customers and more than 2.5 million mobile broadband customers. In 2010-11, Telstra had sales revenue of $25.0 billion. It presently has one of the largest shareholder bases in the country.
For some facts, in 2010-11 Telstra handled 3.6 billion local calls, 5.4 billion national long distance minutes and 9.9 billion text messages. The company operates more than 11,000 telephone exchanges. Its Next G network is Australia’s fastest national mobile broadband network. As of 2011, Telstra employs close to 40,000 people around the world.
Talking about Telstra’s services, for prepaid connection, there is Freedom Connect Plans with different tariffs. Most of the plans include BlackBerry Individual Solution, unlimited text to Australian numbers, monthly IDD calling allowance, MRO bonus credit and more. The Telstra Prepaid Starter Kits come with prepaid SIM card, welcome guide and new service number. The prepaid account can be recharged using cash, debit or credit card, PayPal account, Direct Debit or a BPAY payment from any bank account. Visa, MasterCard, American Express and Diners Club are accepted. Prepaid users can enjoy bonus for using or recharging their phone. Bonuses may include extra talk time, texts or credit. For accessing internet on the mobile, prepaid and postpaid users can subscribe to Telstra’s special browsing packs.
There are home phones and plans that come with features such as caller ID, call forward, call back, missed call alert, and more. Some of the plans include HomeLine Budget, HomeLine Complete, HomeLine Reach, HomeLine Together and HomeLine Ultimate.
Besides prepaid and postpaid services, Telstra offers mobile and home broadband. There are BigPond Liberty plans for postpaid devices. The BigPond USB 4G device gives speeds up to 40 Mbps. The BigPond USB 4G is Australia’s fastest mobile broadband device. There is also BigPond Ultimate Wi-Fi which is Australia’s fastest mobile broadband Wi-Fi device. The Ultimate WiFi can connect up to 5 devices with speeds up to 20Mbps. For prepaid connection, there is Telstra Elite Prepaid and Telstra Turbo Prepaid USB Pack.
For home broadband, BigPond Cable Broadband connects to the internet using a Telstra cable. ADSL, ADSL2+, Cable and Velocity are the types of broadband available. Some of the cable broadband plans found include BigPond Elite Cable and BigPond Ultimate Cable that can provide download speeds up to a maximum of 100Mbps.
Another important service offered by Telstra is FOXTEL (entertainment service) for your TV, T-Box or Next G mobile phone. Besides high definition viewing, a FOXTEL iQHD gives you control to pause and rewind live TV. And Telstra’s T-Box integrates internet and entertainment, and permits users watch one TV show while recording another. It also can pause, rewind and record live TV. FOXTEL on T-Box is available to eligible BigPond Cable, Velocity and ADSL2+ customers.
