Contact 8ta: Find below customer service details of 8ta in South Africa, including phone and address. You can reach the below contact for queries on new 8ta mobile connections, billing or cancellation, internet plans, prepaid / postpaid subscriptions, or other questions.
8ta Head Office
Telkom Towers North
152 Proes Street
Pretoria 0001
South Africa
8ta Customer Service
Phone: 081 180 or 081 183
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8ta Stores
Click here to locate a 8ta store nearest to your street. You can visit a local 8ta store to subscribe to new services or to pay your past or current bills. The same can also be done through dealers such as Edgars Mobile, Jet Cellular, cna, Telkom Direct, checkers, Shoprite, Altech Autopage Cellular, GloCell and Pepcell.
About 8ta
8ta is a South African telecommunications company founded in the year 2010. 8ta provides data and voice services on 2G and 3G network. It has constructed some 800 base stations across South Africa, and plans to construct more 3200 base stations. The company is owned and operated by Telkom Group Ltd.
8ta offers both prepaid and postpaid connections. 8ta prepaid and postpaid subscriptions can be got with all major brands such as BlackBerry, Nokia, Samsung, LG, Motorola, HTC and Sony Ericsson. In addition, it offers data modems for access to internet with speeds up to 21 Mbps. There are also data plans for iPad and iPad2.
Hi there, please update my 8ta SMS, every time when I put it on, it says I have 418 data , R44 free airtime even though I ran out of airtime and data but these SMS does not change.
When I pay through FNB to load more data, I get this message: “We are currently experiencing technical problems and are working together with 8ta to resolve them ASAP. Your recharge is important to us”. In the end, the credit does come through, but sometimes I have to wait as long as 24 hours. This has gone on for months now. When is it going to be resolved?
Hi
I have Huawei E220 mobile modem. I have been using it now for a few years now. I use a telkom (blue) sim card in it.
It works ok for a while then for a while it appears to go haywire giving me the following message:
‘wireless device not available or unavailable’
thereby dropping the internet connection
Sometimes it says no network for extended hours and I cannot do anything to connect
This affects my data as I’m in the middle of a download and it drops which means I have to restart the download when and if I can connect again.
Can anyone help?
Hi there.
I have been reading many of the people that have complaints and if you take all the money that TELKOM is deducting from everybody’s accounts without their permission, they get away with a shit load of money and they know this and they can not be stopped. This will NEVER stop.
VERY VERY SAD BECAUSE THIS IS FRAUD.
Yes well 8ta is SHIT. I have cancelled my internet with them last year and they started to deduct money from my account four months ago. There is just no stopping them.
Big companies like this gets away with fraud like this.
HOW DO I GET MY MONEY BACK FROM telkom because calling them is a lost case, they tell you to call 20 000 numbers and nobody is capable or willing to do anything.
Booked in my Samsung cellphone which was still under warranty and was told it will be sent to JHB for repair. I received several sms`s to say they booked it in, it was received, and submitted to insurance and lastly a sms with reference number TRL 031541, that i must pay R188.00 to have my phone released as i did not accept the quote for repairs.
I never even received a quote for the repair, not forgetting the fact that the phone was still under warranty and now i must pay to have my phone released without the necessary repairs. I tried to get the phone back from the store but they said it was still in JHB and after phoning the repair centre the repair centre refused to speak to me over the phone and rudely told the store owner that i must just pay the money and take my phone back. I phoned the number 081180 and after waiting almost half and hour and being cut off several times I was given a number of the repair centre and that number does not exist. I`m not a violent person, but should I get the address of the repair centre in JHB I will make a personal visit to them the next time i am in JHB and then see if they will be able to remove the phone from that person`s behind. For that bit of satisfaction, i will gladly bid farewell to the piece of **** Samsung J1 Ace.
I will never again do business with telkom. Once the two contracts I have with them come to and end i will cancel and go to another service provider.
I am writing to Telkom to complain about the disgusting service I have received from you.
I signed up for a contract on the 29th of July 2016. On the 31st of August, R653.74 was debited from my account for my contract. I phoned Telkom and had them explain to me why so much money had been deducted. The call centre agent went on to explain that I had been charged a pro-rata amount for the month of July. Surely, if I had known about the pro-rata amount I would have waited for the new month to start the contract?
Why would I want to pay for something I didn’t have the entire month. I am more than happy to pay the pro-rata amount for the last TWO DAYS of the month that I actually had the phone. I disputed the amount and received a reference number of: 19517467, 19695445, 19593995 which none of them were attended to despite the fact that someone will get back to me within the next 72 hours .
The 15th of September, R667.74 was debited from my account again!
I went to the Telkom store at the Avenues to try sort out the pro-rata issue and was told that I need to contact the call centre. I contacted the call centre and was told to go back to the store to query the amount. On the 17th I had to go back to the store. I spoke to the consultant that sold me the contract. HE HAD NO IDEA ABOUT THE PRO-RATA AMOUNT!!!!!! So I would like to know from Telkom if your own staff have no idea about the pro-rata amount how the hell are the customers supposed to know and why this has now become my problem?!
His manager in front of us had to explain to him how the pro-rata amount worked. Not even your ‘trained’ employees know about this! Store manager, Nthabiseng Nkouane service was absolutely disgusting. She was shouting at my father and I in front of other customers, getting involved while talking to the consultants. I had asked for a copy of my contract since I didn’t have the hard copy with me and refused to assist, saying I should go back home and get it. I cannot believe how Telkom could allow such an unfriendly, unhelpful, bad-mannered and outright disrespectful ‘manager’ to lead a team and deal with customer service. I am horrified by how this so-called manager working in customer service treated customers.
Good job to Telkom Springs for unsatisfactory service and terrible management!
To this day I am STILL waiting for someone to get back to me with regards to the pro-rate amount. But not at all surprised since I have received nothing but awful service from the very beginning.
On the 14th of October my account was double debited again. So once again I had to phone your useless call centre for assistance. I spoke to Lungani. My debit date is the last day of the month, but Telkom didn’t debit my account. So once again your mistakes become my problem. I was told by Lungani that Telkom debited my account for the month of September and October. I clearly put on the contract that my debit date is the last day of the month. That is because I get paid at the end of the month. Not in the middle of the month!! I don’t know who gave you the authorisation to debit my account, 1st of all to take that much money and 2nd of all to debit my account in the middle of the month? My fourth reference number is: 19735021 for the billing account department to contact me as to why my account was debited on the 14th. And I am STILL waiting for someone to contact me! I DO NOT GIVE TELKOM ANY AUTHORISATION TO DEBIT MY ACCOUNT!!! And that is what Telkom is supposed to contact me about so I can do a manual payment every month.
Thank you very much to Lungani who assisted me on Friday the 14th of October. He was very helpful and went above and beyond to try get this sorted. Thank you for being the only person at Telkom who knows their job and knows what true customer service is.
I have only been with Telkom for 4 months and what an absolute waste of time is has been dealing with you. I get tossed from one useless person to the next and all full of excuses or none of them can actually answer any of my questions. Do South Africa a favour and get properly trained call centre agents and people to manage your stores.
I can not wait for my contract to end so I can move to a proper network provider.
I demand that my complaints be handled by the relevant manager.
My contact number: 084 234 1993
Dear Telkom customer complaint
I am writing because I am completely unhappy with your service or the lack thereof. I have two instances where I have requested your help and have not been served to my satisfaction.
I believe I have been a good and loyal client to you, but the recent encounter with various Telkom/8ta, has left too much to be desired and has made me wonder if I would be interested in a continued relationship with your company.
Incident 1:
– When my contract was renewed I asked not to be given a phone (yet I see in my monthly instalments that I am still paying for a phone that I have never received – is this not fraud?)
Incident 2:
– In July of 2016, I left my phone in Mali and I requested that you guys do a swim swap for me (I was sent from pillar to post by your agents) and this never occurred. I had to stay for 2 weeks in South Africa without a number and only when I returned to Mali and recovered my phone was I able to use the old sim card.
– I never complained because I thought minimum harm done, until I realised that I had lost significant amount of business because my clients couldn’t get a hold of me.
Incident 3:
– Last week my phone was stolen (two problems with this):
o The thief was still using my sim for data and calls
o I have no idea how many people tried to get a hold of me for my business
– I came to your stores for help and your guys couldn’t help me with a swim swap or disconnecting my sim
I am currently in Mali and disappointed with your service and your reward to loyalty. I require immediate explanation and demand help from you guys about my situation.
You have my email address and my other ‘used to be dormant’ Vodacom number (which in the wake of your incompetence has received CPR) – please contact me on my email and on my other number when I land in South Africa on the 28th to remedy the situation.
Failure to comply will lead me to extreme measures:
1. Termination of any relationship I have with you
2. Blacklisting you from any of my business dealings
3. Trashing your name on social media
Please respond to my mail and acknowledge receipt within 10 days.
Regards,
Kwanele
I have been trying to cancel my contract since March,I have been messed around by several people including managers at the call centre and stores.my account is being debited for a service I do not want and for a device that was paid up long ago…I want this contract cancelled with immediate effect. I am FRUSTRATED.
My contract was ending the end of February so I went in 21 days before the date to cancel. Did all the paper work etc then I noticed 8ta charged me R500 for march month because they didn’t cancel my contract. This was a long procedure eventually they paid me back. So they cancelled my number and gave me a new number which I didn’t ask for on their system it showed port number to prepaid. Anyways over 3 days I finally got my number back. This was the end of march month. I then noticed that I can’t receive calls and sms. Today is the 27th of april I’m still experiencing this problem they have no answer for me. Keep telling me they going to call me I’m a till waiting. This is ridiculous. They promised if I do a sim swop it would work it’s 2 weeks since I did it and nothing happened. #Pathetic
SUPER IRRITATED that 8ta don’t even have the common knowledge to let their clients know that they will be down from 11pm on 17 Feb 2016 till 7am on 18 Feb 2016 if you need to load data!!! Now I have to sit with the issue of out-of-bundle rates which costs me extra money!!! Seriously getting more and more upset with 8ta, maybe switching back to my previous SP is a good idea, never had all this nonsense before!!!
Good Day
It is the 16th of Feb exactly one month after I applied for my contract at Telkom in Trade Route mall. When i walk into the shop all they tell me is that my phone has not arrived yet with no further explanation. Time and Petrol money is being wasted every time have to come to the mall to hear the same thing, no one answers the phone or calls me so I have to go in and I am still waiting patiently for my contract The Sony Z5. I don’t know what more to do? I am a loyal customer with Telkom and have 3 contracts, I do not want to make this a big thing please, please could you guys help me out.
Kind Regards
Junaid
My husband is trying as from 25 September 2015 to cancel his 8ta contract.We completed the forms twice at a Telkom store. They mailed it , so did we. Phoning don’t help, cant cancel the contract over the phone. We got the contract over the phone in 15 min, but cant cancel it over the phone. Had the contract now for 4 years. Trying for nearly 5 months for it to get cancelled??? Can someone please give advice?????
Have taken out new contract but number is not activated .Have tried now for 2 days to contact them on landline on 10213.But no one picks up .Went to telkom store but they refuse to help said its mobile devision , Wanted to migrate all my phone from MTN to telkom but with this service you have to be mad, Plz can someone help activate my number
I am so fed-up with whatever they called customer service because it’s not I have been having problems with my contracts from day 1
Their customer service contact centre is ridiculous their never have a supervisor that can talk to you.
They don’t evens have their billing department number.
Good morning my contract was expierd in may but it was not cancelled as i have reported my phone was lost before and now they are still taking my money this is fruad can you please cancel the contract as i dont have any thing with me everything is lost even he papers please help me or i will have to seek for help from other parties
Can anyone help me it’s been over two weeks now waiting for a feedback on my case. I renewed my contract with Samsung 6 edge 32mb but it was out of stock till now I m still waiting. I wanted to change and take 6 mb one because I tired of waiting but the system couldn’t allow the consultant it said I’m already having contract. Please assist I’m about to report this poor service to complaints board.
I am normally a nice person and have ignored by and large the negative publicity around 8.ta.
Early on Monday I called your customer service to request for the first three digits of my recharge card, which weren’t visible to me. After answering a barrage of security questions, I was assured that “a request has been sent to have the recharge loaded onto my account”. I called three times after and requested to speak to a Manager – I was assured that no supervisor was available – at 12 noon on a Monday??? No wonder it has been this painful, inconveniencing and downright frustrating. The call centre is run by agents who do their free will with the time and emotions of valuable customers.
With the amount of money you waste on advertising, word of advice, treat your current customers well and they will refer other people to you. I have such a bad taste in my account (I was asked to email [email protected]). Not even the courtesy of an acknowledgement.
I politely asked to be addressed by a manager, which was refused – may I ask again (I love repeating myself), that a senior person contact me? This was a simple matter that could have been resolved a long time ago – as it stands I need to know what compensation you are going to grant for the inconvenience, frustration and pathetic customer service that you chose to render to me
It would appear, as noted above, that 8ta service is the worst on offer. I know. Why do they offer services that they have no intention of honouring, such as cancellations, or is plundering our bank account perfectly acceptable. I guess they had good teachers.
I have written three emails (none answered as yet) and called twice (and was assured that it was all sorted. Guess what? Plundered again. That is fraud, but as a government parastatal, that has been acceptable for many years.
Glad to be an emigrant, though I love South Africa.
8812310221080
I am disgusted with the services at 8ta.
According to my contract that I signed with you, my debit order runs on the 25th of every month and there’s always funds available each and every month on that specific date.
An unauthorised deduction was done in my account on the 15th and there were no funds available, due to that I was charged an amount of R372.70 for a bounced debit order. I demand the bank charges back to my account with interest, as you have inconvenienced me and worst of all, I am getting no straight answer as to why you didn’t debit my account on the 25/04/2014, 8ta is saying there were no funds available, I am very disappointed with the service there as I have been sending countless emails of my bank statement , and enough proof that shows that funds were available in my account on the 25/04/2014.
According to the NCA, shouldn’t you contact a client first when they have missed a debit order before you can go on debiting clients account at any given time? If this is the kind of service you giving to your clients, I will definitely make sure I don’t use your services anymore, and as soon as my contract expires I want it cancelled. I will say this again, I DEMAND THE BANK CHARGES WITH INTEREST BACK IN MY ACCOUNT because it’s not my fault that you didn’t debit my account on 25/04/2014.
I Just converted R69 for 500mb but wen I try To connect, a telkom window appears with out of data bundles. How am I going to resolve this?