Contact XL Axiata: Find below customer service details of XL Axiata in Indonesia, including phone, email and address. You can reach the below contact for queries on new XL Axiata mobile connections, billing or cancellation, internet plans, prepaid / postpaid subscriptions, or other questions. Besides contact details the page also offers information and links on XL Axiata services.

XL Axiata Head Office
PT XL Axiata Tbk
grha XL Jl. Mega Kuningan Lot.
E4-7 No. 1 Kawasan Mega Kuningan
Jakarta 12950 – Indonesia
Phone: +62-21-576 1881
Email: [email protected]

XL Axiata Customer Service
Phone: dial 817 or 021 – 579 59817/8
Phone: 021 – 579 59181 (business solutions)
Fax: +62-21-579 59808
Email:[email protected]

XL Axiata Stores
Click here to locate a XL Axiata store nearest to your street. You can find XL Axiata stores at Jakarta, Surabaya, Bandung, Medan, Bekasi, Serang, Depok, Tangerang, Palembang, Semarang, Makassar and more cities. You can visit a XL Axiata office for new connections, enquiries or payment on pending bills.

View Bills
To view your XL Axiata bills online click here.

About PT XL Axiata Tbk
xl-axiataXL Axiata was founded in the year 1989. The leading telecommunications company in Indonesia was formerly known as PT Grahametropolitan Lestari. XL Axiata is jointly owned by the Axiata Group, the Emirates Telecommunications Corporation and the public. With over 40 million subscribers, XL Axiata currently has an extensive coverage throughout Indonesia. XL operates its network with GSM 900/DCS 1800 and IMT-2000/3G technologies. If you dint know, XL was the first private company in the country to provide cellular mobile telephony services.

For prepaid connection, there is XL Prepaid that comes with several promotional plans such as Paket Nelpon Gila, Paket Jagoan Nelpon Xtra, Paket Talkmania Xtra and Paket Berkali-kali. The connection also provides with internet services, and other value added options such as call waiting, conference call, missed call alert, mobile banking, SMS/MMS, VOIP, international roaming, voicemail,  and more.

For postpaid connection, there is XL Postpaid that comes with packages such as XL Unlimited and XL Priority. There are different tariffs available for both the plans. There are special SMS, call and data tariffs for international roaming service. If you are a BlackBerry user, XL Axiata has custom plans to provide you with voice call, SMS, unlimited browsing, and email. There is BlackBerry Enterprise Service for corporate users. Visit the website to find special promos for phone brands such as Apple, Nokia, Samsung, HTC and Sony Ericsson.

Are you looking for broadband internet? Xl Axiata offers daily, weekly and monthly internet plans. There are packages such as XL Internet Volume, XL Internet Unlimited and XL Supernova. With the 3G network HSDPA and HSPA, users can browse any where and any time.

This article has 4 comments

  1. SAKRI Reply

    saya sudah isi pulsa di indomeret tapi pulsa saya tidak masuk ke no handphone saya

  2. restui cahyanto Reply

    Sangat tdk puas atas pelayanan XL Axiata di daerah Cimanggis 16954, apa bila hujan sinyal EDGE/3G tdk dpt – cuaca bagus pun sulit surfing iternet jgnkan sinyal 3G muncul ?!

  3. Margose Reply

    I am not happy with the service at all. I also called the Al Axiata customer support several times, the response given is very poor. I am thinking of cancelling my contract with this company.

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