Contact Telenor Pakistan (Customer Service, Phone)


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Contact Telenor Pakistan: Find below customer service details of Telenor in Pakistan, including phone and address. You can reach the below contact for queries on new Telenor mobile connections, billing or cancellation, internet plans, prepaid Talkshawk subscriptions, or other questions. Besides contact details the page also offers information and links on Telenor services.

Telenor Pakistan Head Office
13-K, Moaiz Center, F-7 Markaz,
Islamabad, Pakistan
Phone: +92 51 111 345 700
Fax: +92 51 2651923

Customer Service
Phone: dial 345 (from Telenor mobile)
Phone: 042 111 345 100 and 051 111 345 100
Phone: 111 345 100 (if dialing from Islamabad, Rawalpindi and Lahore)
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Telenor Stores
To locate a Telenor store nearest to your city in Pakistanclick here. You can visit a Telenor store for new connections or to pay your pending bills. Mobile retail stores can be found at Abbotabad, Faisalabad, Islamabad, Hyderabad, Karachi, Lahore, Rawalpindi, Gujranwala, Multan, Peshawar, Quetta, Sialkot, Jhang, Sukkur, Okara, Gujrat, Kasur, Wah, Mirpur Khas, Mingaora, Jhelum, Saidqabad, Jacobabad, Shikarpur and more cities.

View/Pay Bills
To view or pay your Telenor bills online click here.

About Telenor Pakistan
telenor-pakistanTelenor Pakistan was founded in the year 2004. It began operations in 2005 and is today a leading telecommunications company in Pakistan providing GSM mobile services. It is owned and operated by the Telenor Group which has over 127 million mobile subscriptions and employs some 31,000 people. Telenor in Pakistan has over 26 million subscribers making it the country’s second largest mobile operator. In addition, it has a network of 30 service centers and some 150,000 retailers. Telenor’s extensive International Roaming network covers over 180 destinations. The company employs some 2,500 people across Pakistan, and provides indirect jobs to over 25,000 people.

Telenor’s Talkshawk is a prepaid connection with several plans such as Talkshawk 63, Talkshawk Har Second, Talkshawk Har Minute, Talkshawk 30 Second, Talkshawk A1 and Talkshawk 24 Hrs. Several of these plans offer free caller identification, call waiting, conference calling, roaming, SMS and more. You can activate internet on your device or even use same through USB Dongle. Some of the other value added services include Ezetop, call blocker, international eload, smart menu, SMS translator, voice mail, smart tunes, and more. For postpaid connections there is also individual and ‘Karobar’ plans. Telenor customers can pay their bills at more than 150,000 Easy load outlets across the country; by Scratch Card; Direct Debit; authorized banks such as Allied Bank, Soneri Bank, Standard Chartered, Bank Alfalah and Atlas Bank; and through Easy Paisa.

Telenor Pakistan has won several awards in the past including 2010 Best Place to Work Award from Pakistan Society for HRM & Engage HR; and ‘Most Innovative Mobile Operator’ and ‘Mobile Operator with the Most Consumer Pull’ at the 6th SAARC Communication Industry Conference 2007.

Contact Telenor Pakistan (Customer Service, Phone), 7.0 out of 10 based on 1 rating

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4 Responses to “Contact Telenor Pakistan (Customer Service, Phone)”

  • Ahmed says:

    Firstly, nearly 8 months back when I came back to Pakistan I asked Telenor for the number which I was using for so long but because of certain regulations I was told that I cannot have that number as it is blocked now and will be sold as new subscription. I asked them if they can sell that number to me as new subscription, and the response was whenever it will be ready to be delivered we will request this number on your behalf. Furthermore at one stage I was advised to buy that number on post-paid subscription but when I went to Hyderabad Franchise they refused telling me that number is ready and soon will be sold as prepaid subscription. I asked them to sell it to me and they said that they cannot sell that number to me because they don’t know here it would be sold. This is a poor attitude honestly a customer who was striving so hard to get that number for so long has now been told that it would be sold to someone else.

    Secondly when I came back to Pakistan I had Ufone sim also with me and that too was blocked.. they even gave me the same reason and told me its blocked but when I requested that I want that number they took my cell phone number and email address, after several months they contacted me gave me my number back. On the other had Telenor asked me about my contact details and never contacted me, and when I went to telenor Franchise today they told me that they cannot sell this number to me but it will be sold to someone else. Furthermore your staff in Hyderabad use to always contradict with the telenor345@telenor.com.pk and most of the times your servers used to be down.

  • asher says:

    Dear Sir / Madam
    My name is Asher Ali Khan. I have a telenor connection for more then 05 years. At present I am in Malaysia and my Black berry and phone service has been suspended last 03 working days. Also since my credit balance is not sufficient, request you to please reinstate my account.

  • Ulathi says:

    thank you

  • Rehman says:

    Lucky I found this page. Have been looking for the customer support phone number for a long time. Even their website seems low.

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