Contact Mobitel: Customer service, phone of Mobitel Sri Lanka

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Contact Mobitel Sri Lanka: Find below customer service details of Mobitel in Sri Lanka, including phone and address. You can reach the below contact for queries on new Mobitel mobile connections, billing or cancellation, broadband plans, prepaid / postpaid subscriptions, or other questions. Besides contact details the page also offers information and links on Mobitel services.

Mobitel Head Office
Mobitel (Pvt) Ltd
108, W.A.D Ramanayake Mawatha,
Colombo 02, Sri Lanka
Phone: +94 (0) 112330550
Fax: +94 (0) 112330396

Mobitel Customer Service
Phone: dial 1717 or +94 (0) 712755777
Phone: +94 (0) 714555555 (roaming service)

Locate Mobitel Store
To locate a Mobitel store nearest to your street click here. You can visit a Mobitel store for new connection, subscribing value added service or paying your bills.

View/Pay Bills
To view or pay your Mobitel bills online click here. Recharge of prepaid phones can also be done here.

Mobitel Online Shop
To purchase mobile phones or internet devices from Mobitel online store click here. For phones, you can find major brands such as BlackBerry, Motorola, Alcatel, Nokia and Samsung.

About Mobitel
mobitel-logoMobitel was founded in the year 1993. It is a leading telecommunications company in Sri Lanka, managed and operated by Sri Lanka Telecom. Mobitel has over 5.5 million customers across the country. Mobitel reportedly was the first to launch super 3.5G HSPA technology in South Asia. The company’s vision is to “lead Sri Lanka towards an info-com and knowledge rich society”. Sri Lanka Telecom has an annual turnover of Rs 50 billion. Mobitel became the official sponsor of the Sri Lanka Cricket Team in 2009.

Mobitel services include mobile telephony and broadband, and for businesses it offers voice solutions, broadband solutions, email solutions, and a host of other services.

For prepaid phone, Mobitel offers SMART prepaid plan that has free incoming, island wide coverage, caller ID, call waiting and much more. For postpaid, there is Value 50, MPower 190, MPower 390 and MPower 790. Other plans include Senehase Upahara, Double M, SRIL, Active F and Cool Plus 100. New connections can be obtained by providing an application form, ID card/driving license or passport, valid billing proof and a photograph.

Looking for high-speed net surfing? Mobitel has both prepaid and postpaid packages with different monthly subscription, and download speed up to 3.6 Mbps. You can also choose from the Huawei modem and wireless router devices. To download music, ringtones and games, Mobitel has mlife which can be accessed from the homepage. Mobitel’s value added services include international SMS, GPRS, SMS roaming, 3G roaming and more.

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  1. Mobitel is one of the worst mobile service in sri lanka. Please dial #132# and see the numbers on your NIC. If there are any number which is not belonging to you, please make arrangements to disconnect them. Mobitel agents use our IDs to give sims without our knowing.

  2. Melanie Joseph Reply

    My father disconnected the line because he was being charged without using. They were supposed to credit the balance money after recovering dues from tge deposit. 2 months have gone still not done. He was an Upahara user. I wouldn’t recommend taking a mobitel connection.

  3. I would be much grateful you if you could inform me whether 3G coverage is given via Mobitel tower at Hataraliyadda. Hataraliyadda is in Kandy district, about 8km from Galagedara.

  4. I want to know how to check my internet balance. I am a upahara package holder.

  5. I got this internet conection in 12th december in 2011. I already paid december bill. Today SMS came about my January bill, what is that about?

  6. eddie smith Reply

    I bought a mobitel two months ago.
    1. i got only seven days guarantee on it
    2. the phone freezez after every third call i receive or made
    3. the radio does not work.
    4. the battery life is only one day

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