Contact Dreams (UK): Find below customer service details of Dreams, including phone and email. Besides contact details, the page provides a brief overview of the UK-based bed and mattress retailer and its services. Reach the customer service below for queries, complaints or feedback.
Dreams Head Office
Knaves Beech
High Wycombe
Bucks, HP10 9YU
United Kingdom
Dreams Customer Service
Phone: 0344 292 00 00 (help)
Phone: 0800 652 5090 (sales)
Email: [email protected]
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About Dreams
Dreams is a manufacturer and supplier of beds and mattresses across the United Kingdom. Founded in 1985 and owned by Sun European Partners, Dreams currently has its headquarters at High Wycombe, England and operates 180 stores across the country. Click here to locate a Dreams store nearest to your address.
If you would like to shop at the comfort of your home, access theDreams website where you can filter products by brands, type and price. The e-catalog consists of wooden beds, divan beds, metal beds, storage beds, kids beds, sofa beds, memory foam beds, gel or latex mattresses, memory foam mattresses, divan bases, rolled mattresses, headboards, wardrobes, furniture, bed linen, pillows, duvets, among others. As for sizes, you have Toddler, Single, Double, King and Super King. Top brands found include Silentnight, Tempur, Sealy, Sleepeezee, Flaxby, TheraPur, Hypnos and Mline.
Products listed on the website comes with detailed description that includes specifications, dimensions, materials used and details of delivery and returns. There is a Sale section for those looking to enjoy shopping on discount. Products can be shopped using Visa, MasterCard and PayPal. The delivery is free for all products, except furniture. You have the option to select for express shipping for faster delivery. Dreams will not only deliver your product but can also assemble it at your place.
Dreams offers a 14-Day Return Policy. Refund will be processed through the same mode of transaction. In certain cases, refunds also get processed by cash or cheque. For more information or queries on store locations, online shopping, refund, cancellation, warranty, assembly or others, reach the Dreams customer service via phone or email.
On 27th November, around 2pm I visited the Nuneaton store to purchase a bed. I was met by a young salesman called Rob. He initially was OK.
As we discussed my needs and he showed me around I made a decision to buy two beds instead of one that I had initially come for aa I thought one could replace the old one at my Air bnb business.
We had agreed on the price of a clearance kingside bed and I told him I am taking it. We even shook hands and fist-greeted as signs that the deal was sealed. I took my debit card from my wallet ready to pay. As he was preparing to enter my details into the company system, I asked how many pillows he had offered me for the clearance bed that I was ready to pay for. This was with a view to buying an additional one if he had not offered me enough. Lo be held. Rob flipped at me and rudely told me to “take it or leave it.” He had not even bothered to explore why I was asking the question. His tone of voice and demeanor changed instantly from being an OK salesman to being a nasty one. I was taken aback by his sudden rudeness and change of attitude and demeanor towards me.
I politely showed him that I was ready to make a purchase, but he continued saying it did not matter whether I bought the bed or not he would still be paid his salary. I was shocked by his uncalled humiliation of me and rudeness and lack of commercial or business awareness and customer care. Whilst this all happened, his manager was sitting at a nearby desk attending to another customer. I have always bought my beds from Dreams, but after this experience, I walked away feeling that I would not be buying any bed or anything from Dreams again.
Was in store today pricing a new bed. Adam Cummings came to assist us, he was truly amazing. His knowledge of products was outstanding. I will highly recommend Andy to everyone I know. His is professional, friendly and polite. He is a credit to your company.