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Contact BSNL: Customer Care Toll Free of BSNL Phone, Broadband
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Rating: 4.3/10 (52 votes cast)

Contact BSNL: Find below customer care details of Bharat Sanchar Nigam Ltd (BSNL), including phone and address. You can reach the below contact for new connection, cancellation, telephone, broadband or other queries on BSNL services. Besides contact details the page also offers information and links on BSNL products.

BSNL Head Office
Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath,  New Delhi-110 001

BSNL Email
ddgpg@bsnl.co.in

Customer Care Toll Free Numbers

General
Dataone Broadband ’1800-424-1600′
PSTN Call Center ’1500′ (in select states)
Sancharnet Help Desk ’1957′
CellOne all India Help ’1800 180 1503′ or ’1503′

BSNL Landline
For queries on BSNL landline contact the call center at 1500 or 1800 345 1500.

BSNL Mobile
For queries on BSNL mobile contact the call center at 1503 or 1800 180 1503.

BSNL WLL
For queries on BSNL WLL contact the call center at 1500.

BSNL Broadband Helpline
For queries on BSNL broadband contact the call center at 1504 or 1800-345-1504.

BSNL Web Hosting
For queries on BSNL web hosting contact the call center at 1957.

Address
Data Networks
8th Floor, Telecom Bldg,
Bangalore 560 001.
Ph:  080 – 2220 0806.
Fax: 080 – 2225 0600.
dnwsw@sancharnet.in

BSNL Video/Audio Conferencing

Email: vcsupport@bsnl.in
Fax: +91-11-23737760

Email: acsupport@bsnl.in
Fax: +91-11-23737760

BSNL Web Conferencing
Toll Free : 1800-111-233
Ph No. : 011-45092300
Ph No. : 011-45092311
E-mail : support@cepl.in

BSNL e-Track Fleet Management
1800 425 1425

Complaints
Complaints can be booked by dialing “198″. This toll free service is available in every telephone system. Grievances can also be booked on “12727″(for Circle Office) or “1095″ (for District Office).

Pay BSNL Bills Online
You can pay your BSNL landline or mobile bills online. You can also download a duplicate bill. To access these features click here.
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BSNL Services
Bfone Telephone, EPABX, ISDN, Tarang WLL Service, MPLS VPN, Broadband, Leased Line, Telex Telegraph, Sancharnet Internet, Intelligent Network, I-Net, HV-Net, RABMN, INMARSAT, KU-Band, Transponder, CellOne Mobile Service

About BSNL
bsnl-logoBharat Sanchar Nigam Limited has its headquarters in the capital, Delhi, and is one of the largest cellular service provders in India. As one of the country’s oldest telecommunications company, BSNL has a customer base of 81.49 million as on 2009. BSNL plans to increase its customer base to 160 Million by March 2014. BSNL today has its broadband customer base at 3.56 Million. According to the website, BSNL is currently world’s 7th largest Telecommunications Company.

Last year BSNl started its 3G services in 290 cities and acquired more than 6lakh customers. BSNL apparently has the largest 3G network in India. In India, BSNL services are found all over the country except Mumbai and Delhi. However, the Department of Telecommunications (DoT) recently said it wanted to revive a proposal for the merger of both BSNL and MTNL. For more information on BSNL visit the website at www.bsnl.in

Contact BSNL: Customer Care Toll Free of BSNL Phone, Broadband, 4.3 out of 10 based on 52 ratings

arrow77 Responses

  1. Prof V.K. Madan
    38 mos, 3 wks ago

    Dear Sir/ Madam,

    I am having BSNL mobile number 7598471782 and am getting unwanted sms and am not able to stop them. Also sometimes there is a deduction of Rs.5 and it happened more than once but I have not subscribed to any extra service.

    I request you to please stop unwanted sms and any other add on service and oblige.

    With best regards,
    Prof VK Madan

  2. CCC - Sam
    38 mos, 3 wks ago

    To stop getting unwanted SMSes you need to register with the National Do Not Call registry. The procedures are as follows: simply send a SMS from your Mobile “START DND” to 1909 with content START DND. Following the request, you will get a confirmation number.

  3. p ananda reddy
    36 mos, 3 wks ago

    sir
    i have registered my customer id on15 july at http://www.selfcare.ndc.bsnl.co.in/irj/portal.but till date i did not receive any pasword and id.i have contacted bsnl custmer care but no progress in receiving password and id

  4. Nitesh
    36 mos, 2 wks ago

    Dear Sir/Madam,

    I have got 3g USB Data, till now the max speed is 48 kbps only.Thereby, how can I enhance the speed of it. Is there any other means to enhance the speed in Tiruvalla, Kuttaphuza?

    Thanks,

    Nitesh

  5. Harman
    36 mos, 2 wks ago

    sir/madam,
    I had subscribed for bsnl night unlimited bb plan for june &july,2011 but its not giving 2 Mbps speed during night hrs.I have been taking often rounds to bsnl office but they simply call it server fault and are not resloving my problem..

  6. abhishek kanchan
    36 mos, 2 wks ago

    Dear sir,
    My landline phone is faulty from last one month. after so many complaints the status is as it is.I am a coustomer from last 14 years. Pl so the needfull

  7. SUNIL AGARWAL
    36 mos, 2 wks ago

    hi nitesh is it u see there are 48KBps .thats means KB is capital letter .

    1 KB/s = 1024 bytes per second
    1 kb/s = 1000 bits per second
    1024 kb = 1 mb (megabyte)

    so if u received 48 KBps speed this is better speed .
    sunil

  8. DEB
    36 mos, 2 wks ago

    I have “Dial up connection” internet connection since long time. Every time I renewed my account by renewal voucher purchased from local BSNL office. I recharge my account in www. sancharnet .com – administration section.But at present I am could not able to open http://www.sancharnet.com . Please advice me how can I renew my internet ‘Dial up connection” of BSNL.

  9. anant
    36 mos, 2 wks ago

    sir/madam,
    Please give customer care number.

  10. syed haseen ahmad
    36 mos, 2 wks ago

    To, 29-7-2011
    The General Manager (Mobiles)
    Bharat Sanchar Nigam Ltd
    Lucknow
    2.

    Subject – Low Signals – Bad Connectivity — Fluctuation in signals and frequent disconnection in outgoing call — in the area Around Mallahi Tola ,Wazirgunj , behind Khaqan Manzil -Lucknow

    Sir,
    The resident in and around Mallahi Tola, Behind Khaquan Manzil , Wazirgunj –Lucknow are facing problems relating to Low signals, bad connectivity, fluctuation in signals and frequent disconnectivity in the BSNL mobiles services.
    Please rectify the same as most urgent

    Thanking You
    Yours faithfully

    Syed Haseen
    Advocate

  11. GHANSHYAM PARMAR
    36 mos, 1 wk ago

    Sir,
    I am using BSNL 3G card from Jan-2011 but in the last 10 days 3G is not working properly after 10 minutes internet gets disconnected.I am from Jamnagar,Gujarat & I am getting HSDPA network from 3G Card.
    Kindly suggest what to do?

  12. bismoy
    36 mos, 1 wk ago

    I dont know whats the problem going on with BSNL Customer right now……i was trying to talk to them from yesterday and it seems that it is only possible between 5.30 am to 5.30 pm……and again it cam like only when i have low balance i am allowed to talk…….i did try from all of my friends’ cellphone……and unfortunately the fact is my 3G sim got expired in the month of April and i want to activate it ….but i only got failures even while recharging for Rs 220!!!!!!

  13. GOAL KRISHNA PRASAD
    35 mos, 2 wks ago

    sir i had charged my prepaid number of 50 rs balance and a message voucher both of them has been deducted completely plz tell me the solution and i need sl customer care toll free number for complaining this.

  14. ramesh
    35 mos ago

    Iam Using BSNL mobile since many months. But services are very poor, no proper signal even near to tower,
    Last month (August 9th) suddenly Rs 15 disappeared from my balance. Immediately I called to 1503 call center,they told me that balance will be reimbursed withing 24 hours, but i did not get any message. Since Aug 9 several times i called to call center, but of no use.

  15. srivastava
    35 mos ago

    On September 10 my balance was Rs.86.12 after some time my balance got reduced to Rs.52.00 and then later it became Rs.34.12. I received a message on my phone that said “congratulations please start the game and input unlock code”. I did not activate the game and I complained to the customer support. No resolution has yet been taken.

  16. lovegin
    34 mos, 3 wks ago

    For last three days am calling the call center at 1800 180 1503 but no response..what service is this. Why is the government paying the lazy BSNL employees.

  17. suman
    34 mos ago

    I have got a net pack of Rs 51 but it does not work and customer care representative also does not pick my call

  18. Reyaz
    34 mos ago

    I need a broadband connection in Virat Khand, Lucknow but I have only landlord house agreement paper and Gas connection.

  19. CCC - Sam
    33 mos, 4 wks ago

    yes that should do

  20. arun
    33 mos, 3 wks ago

    Dear sir,my mobile number is xx. I have requested for porting in bsnl from uninor 8 days back but i have not received any message about the status till date. Please let me know when i have to do frc. Please provide me e mail id of bsnl mobile customer care

  21. Animesh dhar
    33 mos ago

    my bsnl sim suddenly got locked. plz unlock my bsnl sim as early as possible. My sim number is xx.

  22. Rahul
    33 mos ago

    The speed promised is not being delivered. The website and promotions promise high speed, but it isnt true.

  23. haresh a chauhan
    33 mos ago

    sir my mobile prepaid sim no xx is not working and it shows invalid sim. so please check what is the problem.

  24. B K Banerjee
    32 mos, 4 wks ago

    I have a post paid “Pyari Jodi” connection with “Plan 99″. Pl let me know the details of this “Plan 99″ – e.g. outgoing charge, sms charge, freebies etc. in details.

  25. CCC - Sam
    32 mos, 4 wks ago

    the details can be seen on the website..

  26. mela singh
    32 mos, 4 wks ago

    I am a 81 year old senior citizen having brodband connection and my land line no is xx.I went abroad in march this year and before that I gave a written requst on 11-03-2011 at chandigarh office in sector 34 in which I requested to immediately close my brodband connection and only continue incoming calls service but when I came back from abroad, i found that my phone was not working at all.I tried to contact your office many times but there was no response and unfortunately i can’t find any request receipt. And because of my old age i can’t come to your office.

  27. ashwin
    32 mos, 3 wks ago

    we are not happy with your services. I had recently called your customer care but there is no proper responce so dear sir please improve the services and responsiblity..i want to cancel my connection.

  28. sitaram
    32 mos, 3 wks ago

    Broadband is low and is not working right. Please fix.

  29. Bela
    32 mos, 3 wks ago

    I am a customer of your BSNL connection at Chinsurah area. Recently my mobile device got robbed, I would like to cancel my connection as early as possible. Kindly oblige.

  30. Prasad
    32 mos, 1 wk ago

    Today I have placed a request with Madipakkam branch customer care for shifting the landline and broadband to the above new address. I have also contacted the JTO of Kovilambakkam branch. He said it is not possible as there is no cable provision given in Perumal Nagar and the shifting is not possible. I asked him whether I should cancel the landline and broadband connections on the whole. JTO said it is good to do that. Kindly do the needful in this regard. If you suggest me to cancel this then I will. How come such a great BSNL cannot provide a connection to the very nearby area ?

  31. Rajeesh
    32 mos ago

    What is the KERALA BSNL customer care Email id

  32. AMIR HAMJ KHAN
    31 mos, 2 wks ago

    i registered on the selfcare website to get the portal id and password for broadband connection. I haven’t got till date. Please help.

  33. Ravindra Singh
    31 mos ago

    This is Ravindra Singh from Uttarakhand, serving in Indian Army. Sir, the complaint is that I am using Bsnl Landline No. xx since 2005 & I have completed registration in “selfcare.ndc.bsnl.co.in” on 03 Jan 2012 with Customer ID- xx but I have not received any email on my email ID yet. So this is humble request to you that please take immediate action as soon as possible so I can change my plan into home combo UL 750. I will be very grateful to you if it could be possible with your help.

  34. customer help
    31 mos ago

    if you call the helpline they will do the needful

  35. Adarsh Neria
    30 mos, 3 wks ago

    Good Afternoon,

    I had requested for New Broadband connection on 9th Jan, 2012 via BSNL Website and got the lead ID “MPIND09011200022″ for the same BSNL executive Mr. Digamber Somkuwar visited my house to complete the other formalities on 11th Jan, 2012.

    Now I have no further update about my connection request when I am going to get the connection. Kindly provide me the status of my connection request or details of the contact person whom I can contact to know about the connection status.

    Thank you
    Adarsh Neria

  36. prashant
    30 mos, 3 wks ago

    Today i recharged with rs.500. this tariff provide me only local calls free, not std calls…. plz solve this problem..

  37. Das
    30 mos, 1 wk ago

    Sir/Madam,
    My prepaid connection for BSNL no. is xx.A package of Art of Living Services(AOL) is automatically activated on my mobile, i don’t know from where because i never respond to service messages or calls!!! I’ve got m mobile recharged on 28th of Jan 2012 with Rs100, and instantly it has got activated and Rs.30 has been deduced from the main balance.Please look into this matter and do the needful as soon as possible otherwise i’ll have to discontinue your network which i’ve been using for 5 yrs.

  38. H. R. Kharde
    30 mos ago

    My landline is not working since one year after complaining many times still no responce from BSNL. so we have decided to cancel the connection atlast. thanks for your such service

  39. anu
    29 mos, 3 wks ago

    sir….
    i am having bsnl mobile number. XXX. i can’t get national sms to my mobile…
    wt i have to do???

  40. anu
    29 mos, 3 wks ago

    can not get national sms to my bsnl mobile number…

  41. Narendran CP
    29 mos, 2 wks ago

    I was updated that there are no devices available in Banglore… no phones and modems.
    I was requested to go to the nearby exchange and try to buy the device. But no luck.. I have to move to some other service provider.

  42. Siddhartha Sarkar
    29 mos, 1 wk ago

    I took a new Broadband combo plan Rs.625 UL – They provided me with a land phone and it is working – they said I will be receiving a login password for the BroadBand – I am still waiting and no communication from the other side. What to do can some please advice.

  43. mabu
    28 mos, 4 wks ago

    I applied for BSNL connecion one month before. Since day one I have been waiting and there has been no response. It is now over 1 year, when am I gonna get my new connection? I am told couple of days, but nobody is coming. I am very disappointed with this sort of service.

  44. nitin tiwari
    28 mos, 2 wks ago

    Dear sir,

    I would like to inform you that my landline connection is not properly working since last many days.
    while I have paid all bills, I have also applied a broadband connection dated March 12, 2012 on the same number. I have been made to wait for several days without any action. This is not good customer service. Please look into this matter & take a necessary action otherwise I shall be bound to take any legal action.

  45. KG Chandran
    28 mos, 1 wk ago

    Please deactivate Hungama services from my account and credit the chanrges back for Jan – Feb 106 /- and Feb – Mar 160 /- since we never request for this service. We would reduce the amount from the overall bill and pay the balance amount for March ’12

  46. Binu
    28 mos, 1 wk ago

    Dear Sir/madem,
    I have a BSNl landline on my brother’s name. We have been using this landline for the past 15 years. Four months back it stopped functioning and i immediately informed the Moozhikulam telephone exchange in ernakulam Dt. I visited the exchange several times but until now the phone has not been repaired. I lodged a complaint with the AO customer care, Ernakulam on 12-03-12 and she promised to get the connection restored but to no effect. What should ido next? please help me

  47. Tobin
    28 mos, 1 wk ago

    I am using BSNL broadband service plan 750 since three years. Now, for the past 6 months I am having problem with my internet connection. Download speed is very less and is about 25 KB/s at day time and maximum of 50 KB/s at night. Is this is what is called Broadband? When I took the connection I had about 200-250 KB/s speed (ie, before 3 years). I have complained it several times here at Kattappana BSNL office (Idukki) and until now no necessary actions are taken. I request you to take immediate action and help me to solve the problem as early as possible..

  48. SUSHIL
    28 mos, 1 wk ago

    Dear Sir/ Madam,

    I am having BSNL mobile number xx and I have recharged on 30.3.2012 with top up of Rs 50 through SK Communication (ID 11703049) at 07:45:49 PM at New Delhi. The transaction ID is 38803049010330192413 dated 30.3.2012. My top up has not yet done and i have not received any balance till now.

    I request you to please do the required action, get my top up done and oblige.

  49. aparajit
    28 mos, 1 wk ago

    I lodged a complaint against BSNL tune on 22 Mar 12 but till date there is no action. complaint No 322WB1386493. I am not getting BSNL tune even after deduction of Charge. Kindly suggest what is the next action.

  50. bharat
    28 mos ago

    I recharged for Rs 750 on my 3G enabled phone but net speed is very slow. It is about 15kb per sec. This is a bsnl 3g speed. Other telecom companies are giving 750 KB per sec. Why this indifference in yours?

  51. vidya
    27 mos, 3 wks ago

    I called to these toll free numbers but no one is taking the call.i dont know for what they given these numbers

  52. Rama Datta
    27 mos, 3 wks ago

    I am enclosing the appeal sent to GM BSNL,Kharagpur Division,West Bengal,for needful help.
    To
    The General Manager ,
    BSNL,Kharagpur Telecom District,
    Kharagpur.

    Sir,
    Visiting BSNL site I find that BB Home Combo Plan UL 625 provided unlimited download,with free call 100. But I have neither been provided New Telephone Receiver nor the facility to get 100 free call. I paid security deposit, modem charges, and other charges as per the demand of BSNL. But BSNL subsequently provided facility to Broadband users with free modem, free installation cahrges and free 100 call per month. I request you to kindly change the plan so that I can get all the facility includin a new receiver.

  53. Anon
    27 mos, 3 wks ago

    It has been close to a month I ordered for BSNL BB, still no response. Poor service.

  54. Ajay
    26 mos, 2 wks ago

    Dear,
    I ordered for BSNL BB, for my work station , your local office representative reply that there is port issue(port not available)..
    May I know how much time i need to wait to connect with broadband connection in this situation.

  55. prak
    26 mos, 1 wk ago

    Dear Sir/Madam,

    All the not working employees should be removed. I have requested for new BB connection. After 20 days also no response and arrogant answer in the phone. we are paying and you need to provide the service. We are not asking for free of cost.All the arrogant staff should be punished.

  56. joffy mathew alex
    26 mos, 1 wk ago

    dear sir
    i have taken broadband connection but its not working properly i have complained in number 198 4 times but no response i have gone to office no response what should i do with this broadband connection can you please tell me

  57. sree
    26 mos ago

    Since 2009 onwards i am using BSNL student suvida introduced for students. In it they had offered free 2000sms/month, 49p for /min call etc. But due to new TRAI Rule, Kerala BSNL has stopped students suvidha plan and brought new plan which cost high for customers. They cancelled all the freebies offered.
    The new plans require monthly cost to be active. They eliminated the validity for top up and other recharges forcing customers spend high amount monthly to use the connection. So kindly take necessary action against these changes.

  58. Rajesh
    25 mos, 4 wks ago

    I wanted to make complaint regarding your Broadband Service in Ahmedabad Gujarat but on reading other complaints I think that there is no meaning because it seems that in the Government Department no one wants to take responsibility to even see that complaint should be resolved immediately. Wondering when Govt will start working like private companies?

  59. Ajith.A
    24 mos, 3 wks ago

    Dear Sir/ Madam,
    I am using BSNL broadband service plan 850 since 4 months Now, for the past 4 months I am having problem with my internet connection. Download speed is very less and is about 30 KB/s at day time and maximum of 70 KB/s at night. Is this is what is called Broadband? When I took the connection I had about 500-1000 KB/s speed (ie, before 3 years). I have complained it several times . Request you to take immediate action and help me to solve the problem as early as possible..

  60. Suryashis Dey
    24 mos, 1 wk ago

    Sir/Madam
    I used to have a BSNL landline registered under the name of my father Sri Dindayal De till which had an unlimited broadband connection which after a lot of unresolved complaints I finally surrendered about 2 and a half months ago after paying all the “outstanding bills” all of which were charged twice so that the caution money submitted when we booked our phone in 1997 can be recovered at the advice of one of the officer posted in Manicktola BSNL office. After all the formalities were completed and even the appliances (wifi modem and telephone set) were taken away. But since then we are still receiving bill amounting to the same Rs.730 for the last 2 months. Tell me what is the solution and is there any hope of ever getting back the Rs.3000 caution money.

  61. chandra
    23 mos, 1 wk ago

    I was a customer of VSNL(wll phone). Last week I received a notice to surrender your hand set and even it was mentioned the amount of telephone bill. Last many times I went BSNL office and said to them, that I have already surrendered all instruments of will phone on 13th June 2011 and acknowledgment serial number 29, but still they are sending bill to me.

    Whenever I asked to them why is it happening, they said to me we will cancel it. Still I got bill today and same thing repeating to me. Please make verify it. It is so much disturbed to us.
    Hope that next time it will not be occurred to me.
    Thanking you Sir
    Chandra Sekhar

  62. Mangal Kumar
    22 mos, 2 wks ago

    My BSNL landline connection no: 0484 2220798 (under mattancherry exchange) has not been working for more than a month. I have booked complaint through IVRS, and have gone personally to the exchange to register my complaint on 10th of august. At the beginning it was noisy line but later the phone was completely dead and later the broadband also stopped working. I have re-registered my complaint many times but there is no response. Once a person came and said that the next day someone else would come to check it ,but ever since there is no response. My bsnl cell phone number is 9447760798, please do inform me if corrective action can be taken, or i should resort to cancel my phone connection.

  63. DISHA GUPTA
    21 mos, 2 wks ago

    This is inform you that we haven’t get any response from your side yet, After so many complaints, we are assured by you that our BSNL internet connection will be activated soon but no action has been taken till date.

    All formalities are complete from our side .We do not understand that why our BSNL internet connection is not being activated yet.

    It has been more than a month and i am not able to utilize the internet facilities due to which we are suffering from a great loss and a lot of difficulties in accessing data.

    We are totally frustrated because of this problem. Thus I am requesting you to resolve this problem on the urgent basis.

  64. apollo singh
    21 mos ago

    Hi, my account no is 9034914782 and my landline no is 08025719300. I’m from Bangalore. The broadband works only 3 days in a week. I have complaint many times but its not rectified. I’m paying complete one month bill but i get service for just 10 days or hardly 15 days. The broadband has not been working for the past 4 days. I just put a complaint today. here goes the docket no 17405219862. The service is very very bad. Whenever the power goes off, the internet takes two days to come back. I’m scared to switch off the modem when not in used as the internet will not come back when i switch on the modem. Can somebody fix it please.

  65. Gopala C
    20 mos, 4 wks ago

    My Land line number 23434366 is been out of order and complaint is been booked # 17381788063 but till now its not been solved

  66. Bharodiya
    20 mos, 3 wks ago

    Dear Sir/Madam,
    I am using BSNL broadband service plan 850 since 3 months I am having problem with my internet connection. Download speed is very less and is about 45 KB/s at day time and maximum of 60 KB/s at night. Is this is what is called Broadband Service’s that u provide to customer? When I took the connection I had about only 200-300 KB/s speed (ie, before 2 months). Request you to take immediate action and help me to solve the problem as early as possible.

  67. A.Ibrahim
    20 mos ago

    This is to inform you that the I have raised a complaint for my phone number on Nov-11-2012.Internet is not working and also for past 15 days my residence phone is out of order, I already reached the BNSL Redhills area to ensure the work is under process but they have no updates.

    I have also got the information from Redhills BSNL Bill counter that the bill will be generated for this month even though I have
    not used the Internet nor the phone connection for my needs. When I have not used the internet nor phone, why should I pay for that connection.

  68. Anurag Mittal
    19 mos, 4 wks ago

    My BSNL broad band connection no. 2653992 (A/c no. 1019582862) is not working & your modem needs fix if it has become defective. Please rectify without delay. My last bill amtg. Rs. 869/- is paid vide your receipt no. LKW712111200050 dt. 12.11.2012.

  69. Linu
    19 mos, 3 wks ago

    I am sending this mail from Abu Dhabi and reason is my home land line keeps giving problems. We complained so many times to the customer service, but the problem persists. Even though you guys dont fix the problem, the bill comes on time, with right charges. I tried mailing through your website, that too wont work.

  70. giftson
    19 mos ago

    Our PRI 080 25405000 is not working for weeks now. We have logged a compliant # 17684391892 but no response to that as well.. our attempt to get in touch with anyone is also not working.

  71. Anurag
    17 mos, 3 wks ago

    My landline no 0522-2815872 is almost dead. I have complained many times to customer care 1500 and local telephone exchange, but it was only temporarily repaired. After few days it became dead. They do not provide permanent solution. Please provide me the customer care mail id to complaint the same.

  72. S.Ramamoorthy
    17 mos, 2 wks ago

    I purchased a 3 G sim from BSNL customer relations cell at RT Nagar,Bangalore on 19.2.2013 for Rs 59 at 2.30 pm. I have been directed to contact phone no.1507 for Tele verification which I did and have been intimated that the verification is complete and I can go for top up after 3 hrs.I went for recharge of Rs 103 at 7.00 p.m and at 8.30 p.m. at a local Nokia Priority shop.But inspite of so many attempts the recharge has not been successful.Could you please help me?

  73. SRIDHARAN C
    17 mos, 1 wk ago

    Hi All,
    Can anyone help me get my broadband connection installed? My Cust Id : 4021367201, I have booked the broadband on 30th Jan 2013, still now no clue if at all I will get my connection or not. I am eagerly waiting daily thinking today I will get my Broadband connection. While accepting the application you said we will take max 2 week to install the new connection. It is close a month still I am waiting can any let me know when I will get connection.

  74. Tushar
    16 mos, 4 wks ago

    BSNL customer care helpline is completely inefficient. Despite my repeated attempts to get in touch with them, am failing to get my concerns resolve. Despite entering correct pin code my mobile went blocked on 5.3.13. My SIM is still blocked.It wants PIN1 unblock code. Unless I get it,my mobile will remin unlocked for ever. How astonishing it is that 1503/9400024365/123 shall remain so busy that one will have no chance to get in touch with any customer care executives at any time.If any response is there,you will listen”your estimated time is 1 hour 32 minutes’ like this.

  75. sajit
    16 mos, 3 wks ago

    All the toll free numbers and the so called 24/7 support is waste of time . No one responds be it morning or evening .. I guess they keep the receiver away and do their work for home and get paid.. :) Such a “horrible” customer care is not seen anywhere in the world . I believe someone will look into these responses people have posted and take some action.

  76. Tsering
    15 mos, 2 wks ago

    This is to bring to your kind notice, that sms’ are being sent to me unnecessarily and money being deducted frequently. I would like give the details:-
    SMS in the name of Love7 are being sent to me from your site-BP-MIVSB, which I have never subscribed and an amount of Rs 7 being deducted even after un-subscription as advised. Despite on receiving the sms of deactivation vide ref. No.332386 dated 17.03.13, the sms again being sent and Rs7 being deducted frequently. When contacted customer care centre, they informed there is no such service against my mobile No xx, then how comes and why the money is being deducted. Some of the sms may have been deleted,however, details of few sms’ are as under :-

    Money, Rs7 deducted in the month of Mar’2013 dated 08, 15, 22, 29 and Apr’2013 05 & 12 . There after I have brought the matter to the office at Bahupalaza and since 15th of April’13 no money have been deducted and I was of the opinion that the unwanted service may have been deactivated. However, today on 17th of Apr’13 at 09:00 hrs SMS from the same site received stating that the service is being renewed and obviously the money will be deducted and the request for un-subscription has no value as the same have been done in the past

  77. Indra Rongphar
    14 mos, 4 wks ago

    I am a regular customer/consumer of BSNL Broadband since last three years. But for a year it was disconnected due to non-payment of bills. I again apply for a new connection and still enjoying the same. My a/c no. got changed to 80007009295 instead of previous a/c no. 8000730662 causing problem to view bills online. The new a/c no. doesn’t match to my telephone no. 3677239466.

    Please, solve the problem so that I shall enable to view my telephone bill online with the new a/c no. provided to me.

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