Customer Service
Phone: 086-1166542
Nokia Head Office (S.Africa)
Corner of Kikuyu & Leeukop Sunninghill
Johannesburg, South Africa
Phone: 27112340971
Fax: 27112341489
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Nokia Stores
Click here to locate a Nokia store nearest to your street in South Africa. You can visit a local Nokia retail store to purchase Nokia smartphones or other products.
Service Centers
To locate Nokia service center nearest to your street in South Africa click here. You can visit these care centers to repair or recycle your mobile device. Nokia service centers can be found at several cities in South Africa including Cape Town, Durban, Johannesburg, Pretoria, Port Elizabeth, Soweto, Benoni, Newcastle, East London, Welkom, Witbank, Kumberley and more.
Nokia Applications
To download Nokia mobile applications, maps, games and more click here Nokia Ovi Store.
About Nokia
Nokia was founded in the year 1865. From being a riverside paper mill, Nokia grew over the years to become one of the leading telecommunications company. More than 1.3 billion people use Nokia phones worldwide. In 2010, Nokia sold some 453 million mobiles.
Popular models found across stores in South Africa include N9, E7-00, E6, C5, C3, C2, C7, E5, E63, N8, X2, C6, X3 and E72. On the website you can filter devices through features such as touch screen and qwerty keyboard. Visit the website for more updated models. Read More
I have just bought another Nokia phone with Windows. Last week in fact. Needless to say I have just been told (and not by the store that I bought the device from) that from the end of this year Windows will no longer be supported and I will not be able to convert the device. Why was I not informed of this prior to my purchase. Is this true? As I feel cheated.
I feel just as cheated, i bought the lumia 900 when it was launched and now only to find out the phone is no longer supported, what a scam..now i have to buy a new phone, and not surprisingly nokia has not responded to any of my complaints..way to go nokia!!!
Good Day
Please would you be so kind as to provide me with the contact details of your marketing Manager for Nokia South Africa.
Many thanks
I just bought an E63 and downloaded the instruction manual.
Worked through all the 141 pages but there were only a few minor things that I could follow up. Isn’t there an ‘INSTRUCTIONS FOR DUMMIES’ type manual that shows pictures of all the actions you have to follow? I’m really desperate because I would like to go and use my phone but I don’t understand the manual at all. HELP!!!
Hi. I m using lumnia 625 . Late last week i tried to restore factry settings since i wanted to give someone this phone. The phone screen went black with the sign that its loading sometihing. Till now
Hi,
I would like to report a product of your’s so that people won’t make the same mistake that I have.The Nokia Lumia 620 has the most stubborn back cover.
Nore me or my wife could get it open without breaking a finger nail.She went and stuck a bic pen’s lid in to open it and cracked the screen…how annoying is that.How are you supposed to open it otherwise without following the diagram that was on the back of the phone?
The warranty does not cover the screen.To top it all the phone is not charging now,now I will have two phones in for repairs at the same time and I wonder if I should get her another Nokia…..!?there is no hope,the Nokia 800 Lumia has been gone for 4 months.
The NOKIA brand has always been my preferred choice of cellphone for me and my children since I purchased a 3310 many years ago followed by a 3330, 5210, 6210, 3610, 1100, 2300, N70, etc, etc…
However my perception of the NOKIA products was totally compromised when I recently purchased a NOKIA Asha 210 on contract at Nashua Mobile, later transferred to Vodacom.
I have had problems with my NOKIA Asha 210 from the start. About once a month the phone indicates that I have run out of memory space, with the result that I cannot receive SMS’s and cannot send any messages on whatsapp, even though I only have a very few apps loaded on the phone, Only a few pictures, and about 10 sms’s saved at any one time. Everytime I take the phone to Vodacom, then I am told to upgrade the software… And each time it costs me R140-00. This problem has deterred me from continuing to use the NOKIA brand or from recommending it to anyone else.
Pls let me know how I can have this phone replaced with a new one. I am truly disappointed.
I have an ovi mail account that I created while I was still using Nokia C3 so now I changed phones and I wan to continue using the same email. The problem is now on my new phone I have to validate my account which it’s hard as I forgot my password, I’ve tried several times to reset it but I’m receiving a link to reset my password. I want to know why and how can I reset my password because the other method failed to help me? Please help me out I don’t want to loose this account.
Hi,
I’m using a Nokia C3. When I insert either Vodacom or MTN simcard it tells me that simcard registration failed and I don’t know why is that so and me IMEI code is 3532265051170613.
I’m using Lumia 520, and it cant support whatsapp. What must I do? It says that this app is not available for your device. This might be because your phone software needs to be updated. But my phone doesn’t update.
Helo Nokia.
I have a problem. I have a nokia x3-00, i can’t unlock my unlock code on my phone. When i dail my unlock code, it says error…. What should i do to unlock my phone. It my phone, and i got everything to proove it my phone. And if you need a proof, i do got a proof. Please help me unlock my security code on my x3-00. How do i get help?
It has been nearly a month now that my near newLumia 920 has been in for repairs at Nokia (does NOT) Care cape town. No feedback and no support nor loan phone. What does one have to do when a supplier like NOKIA behaves in such an appalling manner – no regard evidently for their customers nor the Consumer Protection Act in South Africa. Do yourself a favour: do not buy NOKIA, if something goes wrong you will regret it if my experience is anything to go by…
I have Nokia Asha 306, it has a built-in Whatsapp, the problem is that I have to upgrade my Whatsapp but I have a problem with Internal Memory, now I can’t upgrade due to shortage of memory, how can I remove this built-in Whatsapp and use the Whatsapp that’s on my external memory?
Lumia 920 ongoing problems, now with screen just going grey whilst in a call. Century City Nokia “care” centre has had the phone for weeks, will not replace it, cannot be contacted on their number which either just rings or shows busy. They also do not call back as promised.
I am beyond exasperated as this is my primary business device and Nokia service is beyond the pits. Cannot even get through to their JHB numbers or Head Office number today. Nokia does not deserve to survive with such an appalling performance when they are prepared to happily take my money for an expensive phone
Never buy Nokia again, EVER
The Nokia Asher is by far the most useless phone I have ever bought. The phone is just a toy now with my 3 year old kid because I couldn’t use it and neither could the incompetent Nokia Shop personnel at Canal Walk in Cape Town help. The phone suddenly barred me from using it because there was apparently no more free memory. I deleted my entire music and all my pictures and i still had no memory on the phone. I also deleted 3/4 of my phone book and i still don’t have memory. My whatsapp has also apparently expired and i tried to upgrade only for the stupid phone to tell me that i had not enough memory. This phone is just pathetic and it seems no one @ Nokia knows what to do with it.
I have a nokia asha 201 which was purhased at MTN Bredasdorp. As a family we have consistently preferred Nokia as our phone of choice. From the moment I started using this nokia, it has been faulty. I returned to the MTN in Bredasdorp to request a new working phone. Mtn refused. Due to extremely rude and unhelpful MTN staff, I am now seeking a full refund, in accordance with consumer law, so I can go elewhere to purchase a nokia. Can you offer assistance with this matter?
Have a near new N920 which wipes out the mail message inbox without warning. Phone was ok for first 3 months. Nokia Century City first did not have a technician available, then did not call me as promised and lastly did not have a clue as to what the problem is aand merely reloaded the same software version. endless waiting there… Problem still persists and I cannot use the phone.
I have 2 Ipones and never a moment’s trouble or this type of rubbish.
LAST Nokia I will ever buy, service is useless too
My god… all these poor people, with so many problems with their Nokia products, and all that Nokia Customer Help can reply to is the most difficult issue of all, that the “You’ve won a zillion dollars, if you’re an arsehole enough to believe this, please call this number, blah blah” is actually a scam. How about Nokia tries to address the real issues these people have… I guess they’re just not capable… it must be the coolest thing in the world to be a failure in your endeavours. Congrats, Nokia, for winning the Failure of the Decade award.
I cannot get access to my internet. All I get on attempted access is application error then Error java/lang/Error static initializer java/lang/nullPoionterException. What is the problem? And please supply resolve.
Hei
i have got an nokia E63 IMEI{357397043446102},i have been changing a sim card of my phone to use international calls .When i put back my original sim card of mtn,i recieve a messege of Sim card registration failed.Could you help me to get back my E63 please
my nokia asha 201with imei no.353276056897845 has deleted some of its folders frm nokia including opera mini, social, i can no longer access internet please help
Good day
I am using Nokia Asha 201 and I can’t login my email address on my PC but on my cellphone I don’t encounter any problems. This only started two days back when I go to option and select seal for people not to have an access into my account but all along it has been operating without problems. Could you reset it for me by your side without losing my emails? I will be glad if you could assist with this matter.
I have a nokia c6. it started with problems on the software so i took it to mtn to fix. Then soon afterwards it started freezing, screen blacking out and no sound. Since march last year the phone was at mtn they could not fix it and subsequently the phone was sent to nokia. Nokia wanted the original copy of the buying receipt but since the phone was bought on markhams account so there are no paperwork for that accept for the markhams account card. Now nokia REFUSES to honor their warranty on the phone, MTN Refuses to help and I am the fool suffering. Is there NO One Left with honor in our country. I am not a rich guy who can just go around buying phones. I’ve been using nokia since 1994 and been with mtn since my first phone. Today i’m sad to say that i have been a fool for my side of LOYALTY to both NOKIA and MTN. My cell nr is 0837349065.
Hello. I got a message on my C2-02 from nokia saying i have to download a new software update. I tried to do so but i ran out of space so it was cancelled. Now my phone wont work, it just switches on and off. I need to know what i can do to correct this issue.
Nokia e5 is the worst phone and Vodacom the worst service provider. I got a nokia e5 on a talk 500 contract from vodacom. With just one year, the phone started to hang. I took it back to vodacom who informed me it was a software problem. Even after the software update the problem presists. Later vodacom told me its the battery issue. After the 3rd time i insisted on a new phone. 1st they told me the unit was repaired ,then that the parts have been replaced then that it was a new unit, but the ‘new unit’ was not in a sealed packing. When i ask about it i was informed that nokia does only supply replacement units without packaging, battery, charger. Now two months later the same problem presists, well done for a new unit. I would strongly advice everybody to stay away from nokia and vodacom as they have the worst customer care and after sales service i have ever encountered.
Proud nokia E5 user, only one thing is bothering me. If my mobile has got airtime my battery can last for almost 3 days, but if it has got no airtime my battery can last for only 2 hours. I even contact my network provider and they said they can’t see any problem and referred me to Nokia customer care. Please help me, I’m really confused.
I am so pissed off with the service I received from Nokia. I bought an N8 in 2011. Went to the service provider for battery replacement. I was told I must go to Nokia Care Centre. Went to 2 Nokia Care Centre told that the phone was discontinued so there don’t have batteries anymore.
Contacted customer services 0861…. my call was answered by someone in Asian countries, who cannot even understand what i am saying and couldn’t help me at all.
So I ask, what is the use of us (customers) keep on supporting Nokia if Nokia cannot support us when we need help. Why have call centre where people cannot even understand simple English.
Up to this point, I can’t find a place to take my phone to, so that the battery can be replaced. Secondly the phone always tell me about “System Error”
Hi there, im having problems with my Nokia N8. When i take a picture it stores as normal into the neccessary folders, however when i want to look at the images the next day all of it appears to be missing. This happends to my videos as well. When connecting the phone to my computer it shows that there are a certain amount of memory taken up but when i browse through, the folders are empty. Please help! Ive been to my service provider stores and the store that i’ve purchased the phone at, yet no one seems to know the problem. Ï am a big Nokia fan and would appreciate if this problem could be sorted. Thank you
I have a Lumia 900 that i don’t want anymore. I was told it’s the latest and greatest but can’t receive or send a simple MMS, i can’t download pics to my pc. This is not for me, maybe too old for this. I don’t want to go on the internet with the phone. So am prepared to swop for a N91.
On the 6th of November I took my Nokia E5 for repairs. I was informed my phone would be sent to Nokia for assessment and/or repair. According to the technicians at 121 Cellular of Craighall, the phone would be back in a period of between 10 and 15 working days. It’s been a long time yet I’ve not received any feedback. Can you please advise on what I need to do?
Nokia E5 lost all my msgs and stored msgs when connected to PC ? – PLEASE HELP to retrieve the messages – there are some important numbers I need. How can I find them back?