Customer Service
Phone: 086-1166542
Nokia Head Office (S.Africa)
Corner of Kikuyu & Leeukop Sunninghill
Johannesburg, South Africa
Phone: 27112340971
Fax: 27112341489
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Nokia Stores
Click here to locate a Nokia store nearest to your street in South Africa. You can visit a local Nokia retail store to purchase Nokia smartphones or other products.
Service Centers
To locate Nokia service center nearest to your street in South Africa click here. You can visit these care centers to repair or recycle your mobile device. Nokia service centers can be found at several cities in South Africa including Cape Town, Durban, Johannesburg, Pretoria, Port Elizabeth, Soweto, Benoni, Newcastle, East London, Welkom, Witbank, Kumberley and more.
Nokia Applications
To download Nokia mobile applications, maps, games and more click here Nokia Ovi Store.
About Nokia
Nokia was founded in the year 1865. From being a riverside paper mill, Nokia grew over the years to become one of the leading telecommunications company. More than 1.3 billion people use Nokia phones worldwide. In 2010, Nokia sold some 453 million mobiles.
Popular models found across stores in South Africa include N9, E7-00, E6, C5, C3, C2, C7, E5, E63, N8, X2, C6, X3 and E72. On the website you can filter devices through features such as touch screen and qwerty keyboard. Visit the website for more updated models. Read More
hi i bought a nokia lumia610 and when i try to install whatsup it sends a message that states i am a child. Can u please help. Ive tried the internet settings but i didnt find any solution.
my nokia 5230 that i bought 11 months ago cannot download games and related content and iv tried restoring the settings but it does not help. What shuld i do?
I just bought a new nokia N9 (IMEI 357923044377705) and its a week old. I can go into internet,but it cannot download anything . When u try to download it reads couldn’t download file.Type application/vnd.symbian.install not supported.
What could be wrong with the gadget,please help.
I’ve been a proud nokia user but have been terribly dissapointed with the product lately. I have a c6 & a c5 but lately both these phones just freeze & reboots itself. While i was trying to go on this site it told me to close some apps yet there was nothing open. With the c5 i cant even delete music from the files neither b/tooth them to another device. I even took it for a software upgrade yet the problems are just getting worse, last week i received an sms with a link but can can not enter these for some reason. I think i need to move on…. Very upset & dissapointed.
I bought a Nokia Asha 303 in July and I was robbed on Monday afternoon and would like to know if there is any way of tracking it i.e who uses it now.
The IMEI no is 351969051836188 if that can be of any help. Please I am really desperate.
My phone is a nokia E72 eseries cell no. xx. The problem i have is that for the past two weeks it does not receive any emails in my email address. please help?
i’ve experiencing a problem for a few weeks now, all the images and music that were on my phone are now stored on quick office, i dont know how this happened as there no options to do that which is why it is such a problem to get back my photos and music to where they should be. i’ve restored the settings, updated softwares, contacted MTN and Nokia but noone has been able to assist me so far. if you could please please assist me as I cannot go around with a phone that I’m not happy about it’s Nokia E7.
Re: Repair and After Service of Nokia N97
I am addressing this letter of complaint to you as a last resort to bring Nokia’s attention to the extremely bad service I have endured this far. I have been a faithful Nokia user for years and believe in the product however I experienced problems with my Nokia N97 since August last year. I have taken it in for repairs but have since continued to experience problems.
Referring to my e-mail dated 28/03/2012 E-mail reference no: 1-12261413991, I sent a mail to Nokia Care Line (NCL) listing the issues I have with the phone and in return received a list of coding solutions that I can try. I have tried this and rebooted my phone several time and endured struggling with a phone that has not been operating properly for 3 months until I got to the stage that I just could not handle dealing with a phone that is constantly malfunctioning.
Frustrated with the situation I contacted NCL via mail on 21/06/2012 advising that I have contacted the Nokia Care Centre (NCC) in Pinelands and that I will be taking my phone there for repairs as simply cannot continue doing business or social communication with a phone that is constantly malfunctioning and not allowing me the pleasure of using it hassle free.
• First drop off at NCC- Pinelands
I took my phone into NCC in Pinelands on 22/06/2012 and was told that my phone will be sent away and be returned in 5-7 working days because it must be sent to Nokia head office in JhB. I then did not receive any handset to use which I accepted because I did not make any prior arrangements. I then returned for my phone in the following week (Cw 26) because I was contacted/advised saying that my phone is completed and ready for collection by a member of the NCC in Pinelands Cape Town.
• Second drop off at NCC- Pinelands
After collecting the phone I returned it the following day as the symptoms were the same as when I dropped it there the week before. I then returned my phone the following day, to NCC – Pinelands, and then received a loan handset from them. They then informed me that it will take 5-7 working days again as the handset needed to be sent away to JhB again. This was the time that I was informed that the phone was ready for collection but when I got to the NCC-Pinelands, I as informed that they will need to send it back to JhB and that this will take an another 5-7 working days. I then kept of following up on the where about/state of my phone to which I finally got feedback saying that they, NCC-Pinelands, is not happy with the phone and will have to send it back to Nokia JhB. After 1 week of constantly calling in to NCC-Pinelands to check if I can collect my phone and was told every day that the phone was not returned from Johannesburg and they cannot tell me when my phone will be returned and or if my phone was fixed or replaced. The phone was then returned to me and I was assured that the handset would work the way it did before. I then took the handset and was on my way happy with the fact that I was getting my phone back. Then I got home, tested it, and then incurred the same issues as before. I called in to the NCC-Pinelands and informed them about this to which they replied that I had to bring my handset in again because they have to see the handset/inspect it and then make a decision to send it away.
This was where I reached my capacity in terms of being the consumer that accepts abuse from Nokia!!!
Firstly, this complaint is about the time and money that I have wasted trekking back and forth to the NCC-Pinelands. I did a total of 3 trips to the centre where one of the trips was all for nothing as the members there did not check the phone and requested that I return the following day. The NCC-Pinelands is approx. 25kms away from where I work.
Secondly, I have been downloading and wasting my data/money every time I receive either a loan handset (2 in total) or my own handset back to load my social/email and other applications onto the phone.
Thirdly, the lack of interest, professionalism and etiquette from the members at the NCC–Pinelands
Fourth, why the repair centre in JhB is, or wherever the handset has been sent, continually sending the handset back and it is not fixed!
I have been informed that there were many repairs done on the handset but unfortunately the issues that I handed the phone in for has not been sorted out.
Below are some of the issues that are still persistently wrong with the handset
• phone not picking up with computer charging ( This was something new from the last time I collected the phone)
• phone switched off while being used
• Phone still charges when power source is removed
• Thin colour lines came up twice when I switched the phone on
• Phone loses reception when I am on a call
• Phone switches off while I am on a call. (This don’t happen that often anymore)
I am so frustrated with the aftermarket service of Nokia. This is utterly pathetic customer service where no one is interested whether your customer’s needs are met or not. The fact that I have to live with and walk around with a Nokia product that is not of sub-standard quality is not right and it is creating such an inconvenience in my life and then fact that I am still paying my contract for this product that I am not even enjoying anymore is even more frustrating and disappointing.
With all the above said, I informed the members at the NCC-Pinelands that I am not going to return my phone to them again because of the way I fear that I will react when I speak to them. I honestly feel that I will through the handset against the wall or floor which will go against everything that I stand for.
I was also a loyal Nokia user until I got an N97. It is by far the worst phone I have ever had.
I took in about a year ago because I was having so much trouble with it. I got it back with a bill of abot R 480 and a statement that it was moisture damaged which I know was a lie. A year later it’s still working although badly.
I’m nearly at the end of my contract, and definitely my last Nokia!
I too recieved an sms and being desperate, replied and responded. I contacted the numbers, which were land line numbers as well and always got the same response “Nokia Mobile Promotions”. I deposited an amount into a Standard Bank account with the assurance that I would receive my winnings within 10 hours. The following day, I followed up as I recieved nothing and I had given the accounts departments number…..No answer…..I then recieved a further sms stating that I had to deposit a further amount as the funds transfered to my account were from the UK and I could not see them on my statement or draw it until the currency was converted….I then contacted the supervisor (Mr Allan) back and he said that he did not understand as to why I had to pay a further amount and that I should contact the Pretoria branch (no answer). What should I do as I have borrowed these funds and now need to pay them back. Is this a fact or is it also a scam?
I have received the same sms saying I have won R155,000 in a Nokia promotion. This is a scam. DO NOT pay or transfer funds from ur own account. You will not see it again or ur “winnings” either. Be very careful of these scams.
December 2011 i took my phone in for repairs, it was just 4 months old at the time when the touch screen stopped working. I took it in to my service provider for repairs and 4 weeks later it came back. time delay was expected as it was during the holidays. 3 weeks after receiving the phone it gave me the same problem, i took it back to the provider and after a month of asking the shop i took it to I was told it is irrepaireble because of corrosion. how does this happen when it has not come close to any water or moisture. It does not make sense that it was repairable 1 month earlier. (nokia x2-02)
I have asked the repaire centre to contact nokia but still have not received any call back.
“sweaty palms” is the cause of it can you please confitm this and if so is the phone not made to with stand it?
Hi! I have a Nokia N8 which I got when I upgraded on my network. I had the phone a few months and it got wet. I took it in and they send it back..BER! I took it to another repair shop and it came back the same. This is not right. How can Nokia make phones like that! I supply lost all my trust in Nokia.
I’m trying 2 get my N8 repaired,Alberton as always failed.the starter pack sensor reader is damaged,need replacement.
Dear sir/madam
Monday morning i received an sms on my nokia mobile said i have won NOKIA PROMO LOTTO, Ref no Uk21. I did send a mail to him but he replied by giving a form to fill so as to have my details for sending my prizes of 150,000 pounds and a nokia phone E7-00. I wish to know whether its real or fake?
most of such are fake
can you please advise how do I turn my cookies on ? If I try and connect on my email account, it tells me to turn my cookies on.
I have a NOKIA C3
Good day, my Nokia E5 microspeaker has just stopped working. I can hear nobody but everybody can hear me when speaking.
I resetted the phone but still the same.
I got the e5 on contract 3 months ago.
Please help.
Congratulations! Your sim no won R195,000 & Nokia E72 in our nokia promo with ref no ZNK012 for claim call mrs Caroline on xx for ref activation thank u. I assume its a scam ?
yes a scam..
I bought a nokia c1-01 two weeks ago. The phone can’t run applications like opera mini and facebook mobile.
i need the e7 cover phone …the model for covers are
1 Krusell Orbit Flex for Nokia E7
2 PDair Leather Flip Case For Nokia E7
3 PDair Leather Book Case – Nokia E7
4 Case-Mate Barely There for Nokia E7 – Black
I have a question : why doesn’t nokia have its own internet service like the Blackberry internet service? Why?
I got a nokia C5-03 for 7 months not even the face protective plastic is taken off I went to vadacom cause application freeze they told me they must load new software what they have done. Now within 2 weeks my cellphone is taken back 5 times with the same problem they told me i must book it now in Manually again. I am very disappointed is there any way I can solve this problem to be honest I dont want this phone now anymore. Can you please contact me urgent. Thanks very much
Hi I purchased a NOKIA C3 on the 24/01/2012. The silver button and the cover on the left hand side has cracked, the phone was purchased @ GAME LADYSMITH. I am now being told that it must be sent away for repairs and will take about 2 weeks. I cannot afford to be without a phone, also I am told today about a 7 day warranty period. Can u please assist me .
I am a nokia customer, i have recieved a message stating that i have worn 195.000 from nokia promotion. Do you know about it or is it a scam, im afraid to give them my details.
its a scam
Hi do you have a promotion running winning large sums of money, eg.R 195000
I own a Nokia BH501 and the foam covers for the ear pieces have torn off,, were do i buy them???
I have a nokia 6730classic. It has S60 software platform, which includes synchronisation of many of its features, including the calendar. I am trying to synchronise the calendar to google calendar. Judging by the information it asks me to fill in, it certainly seems to have the capabilities of doing this once one downloads the appropriate bridging software such as Emoze (from ovistore). However, I can’t find anyone who knows how to do this. I just need a little help with some of the settings required. The manual doesn’t include all the phone is capable of, and therefore any callcentre using it simply tells me the phone can’t do this. However I am pretty certain it can.
I just received message that my cell nr won R150 000.00 and wan’t to find out if it is a scam..
its usually fake..but you can contact the Nokia support to verify
I’m using a Nokia X5130 everytime i’m logged on to my email it says invalid web address.What could possibly be wrong?
I want Nokia 233Oclassic.I had the phone before and it broke before two months.I asked my father to buy a new cellphone and he bought the cellphone i don’t like. I love Nokia 2330 Classic with all my heart,chatting with friends,the wap,and sending electronic mail.
I use nokia 2330 classic , everytime I try to check my emails , it says “JAVASCRIPT is disabled ” so I wanted to know if how to go about enabling the javascript on my handset .
I cannot open my phone. it is asking for a security code.My number xx. I need help.