MTNL Mumbai Head Office
15th floor, Telephone House,
MTNL Road, Prabhadevi, Dadar (West),
Mumbai – 400 028
MTNL Customer Care (Mumbai)
> Landline: For landline related queries/complaints call 1500 or 22221500
> Internet: For internet related queries/complaints call 1504 or 1800228844 or 22221504
> Dolphin/Trump: For Dolphin or Trump service related queries call 1503 or 9869012345 or 22221503
> Garuda: For Garuda service related queries call 1502 or 22221502
> IPTV/VOIP: Dial 126555
> IN Services: 1800 22 1500
> MTNL Trustline: 23690015, 23690016, 23690077
Escalate Complaint
If the customer care does not respond promptly, you can escalate the matter with senior authorities at MTNL in Mumbai.
Executive Director: 24371900/24308855
Chief General Manager: 24334455
GM South: 22025500
GM North: 24145556
GM Central: 23535500
GM East: 25146000
GM WesT: 26554242
Email Support
selfcare@mtnl.net.in
central.helpdesk@mtnl.net.in (for central areas)
dolphin.helpdesk@mtnl.net.in (dolphin bill help)
garuda.helpdesk@mtnl.net.in (garuda bill help)
_______
MTNL Mumbai Locations
To locate a MTNL office nearest at your address click here
Online Bill Payment
To view or pay your MTNL bills online click here. You can view Dolphin as well as Garuda bills in the customer portal here. You can also click here to view or pay your landline bills. You can pay your bills online using credit card or net banking facility. In addition, you can pay your bills at MTNL counters, drop boxes, bank collection centers, MTNL kiosks, ATMs and easy bill outlets.
MTNL Products/Services
> MTNL Mobile Services
Prepaid – MTNL prepaid plans include Youth Plan, Sakhi Plan, SIM 10, SIM 40, SIM 75 and SI 80. To recharge your prepaid just dial 400 and follow the IVR instructions.
Postpaid – MTNL postpaid plans include Pay Per Second, Dolphin 199, Budget G, Economy E, Super Saver, Unlimited Local, Life Time, One India, Roaming Freedom, CUG 200 and CUG 500.
Mobile Internet – You can now avail internet on your mobile with MTNL GPRS. You can also connect your PC using your mobile through USB Data Cable or Bluetooth.
Mobile Number Portability – You can shift to MTNL now through MNP. Call 1800221503 for details.
> MTNL 3G
You can now experience faster internet with MTNL 3G. You can enjoy a range of benefits that include Video Calling and Mobile TV.
> MTNL Landline Services
MTNL offers various landline plans starting from Rs 150 monthly charges to Rs 2000. You can subscribe for add on services such as call forwarding, reminder call, call alert, three party conference and more.
> Fixed Wireless Phone
The service is based on CDMA Technology and has no wire connection.
> MTNL Broadband
Triband is the broadband connection service of MTNL that assures minimum speed of 256 kbps. You can subscribe for services such as VPN, IPTV, video-on-demand, VoIP, video phone and more. Call 1500 to get a new Triband connection. Triband offers Freedom Plans, Unlimited Plan, Data-Usage Plans, Combo Plans (up to 4 Mbps speed), Prepaid Vouchers and more.
About MTNL
MTNL is the acronym for Mahangar Telephone Nigam Ltd. It was established in the year 1986. Managed and operated by the government of India, the telecommunications company initially began in 1882 as Bombay Telephone. MTNL was the first operator in India to launch 3G services. MTNL is today the largest broadband service provider in Delhi & Mumbai. The company employs some 45,000 people as of 2010. MTNL has over 8 million customers in the two metros – Delhi and Mumbai. MTNL has 2.65 million wireless users in Delhi and 2.85 million users in Mumbai. MTNL mobile users can get access to Top Up Coupons starting from as low as Rs 10 to Rs 550; Bonus Coupons with pay per second, sms packs, night pack and more; Recharge Coupons such as Trump Zabardast, Trump Power and Lifetime Voucher; and GPRS Coupons that has free data of 250 MB and 1 GB.
My residential Telephone Number 24010562 has not been working for the past 1 month. I raised a complaint on 3rd December after several follow ups over phone docket number = 9221 but till date there is no response.
Post this even followed up with an email to selfcare on 23/12/2016 and then also called up at 24012198, 22221500 (call center where you can expect least help) & 24145556 where a lady informed me that complaint is there with them.
Now today is my due date for paying my bill. What kind of service and response are you giving to customers of late and please tell me why should I pay my bill on time when I have been running around for 1 month to get my landline complaint resolved without any response from your end ???
Since I have taken the new connection there has been constant fluctuations in the broadband service. None of your officers are responding the problem and have turned a deaf ear to the queries.
Kindly urge you to look into the matter at the earliest.
Or else I have to simply go on disconnecting your so called good service.
C.A.NO – 2100259500
TELE NO -25665230
Please note that Internet is not working from last Friday complaint vid docket no 8273 no response today again complaint vid docket no – 6786 and also submitted complaint letter at MTNL Nahur office still no response.
Inetnet is not working last 5 days.
Take necessary action immediately and confirm by e mail.
Service of MTNL is extremely poor .
The 3g internet on my number (9869646479) is not working since a week’s time, I have been complaining for this daily but every day, the executive on the line lodges a complaint saying that “the issue will be resolved, aapko call aaega, internet chalega”, but nothing seems to work. they give me manual settings, moreover, they have settings for my phone(Lenovo K50a40) but they are not able to send across.
To mention a few, these are the complain numbers, with no results at all
1105865
1131617
1137988
1138514
Nobody bothers to check or rectify the issue.
If you really have some authority, kindly check and get the issue fixed.
We had requested for Voice Activation on our FTTH Data Connection # 20888712 (C A # 2080404766) in March 2015. The work order for the same was issued within a week and the charges for Voice Facility started reflecting from the Bill dated 10th April 2015 onwards, inspite of information from the Pahadi Tel Exchange that the Voice facility cannot be provided as the exchange is not equipped with the necessary infrastructure. As such you are requested to refund the excess amount collected so far & remove the Voice Facility charges in future bills.
Dear Sir,
Good day to you..
With extreme dissatisfaction and regrets I am writing this mail to bring the case in your notice with the last hope for doing the needful.
We are having 28929349 MTNL number, this number is not working or dead from your side always, and when I am going to do complaints from all your recorded numbers i.e. 2198….they are saying this number is not from our exchange, ALL OTHER YOUR CUSTOMER CARE NUMBERS i.e.1500 or 22221500 or 1800 22 1500 ARE LITERALLY USELESS. NO RESPONSE ALWAYS.
Since more than 6 months we are facing the connectivity problem (DEAD LINE OR CONTINUOUS DISTURBANCE) and very very BAD SERVICE FROM YOUR CUSTOMER CARE with this device and made numerous complains with Borivali and dahisar Exchange.
Sir, this is our very old number, you can understand the level of problem arises.
So, such situation made us to write this to your kind self to look into the matter personally and do the needful please. Your positive and quick response will be highly appreciated now.
Regards,
Komal
8108146156
C.A. No. : 2081253233
I have just now recd my Bill dated 10.7.15 for the period 1.6.15 to 30.6.15.
In the said Bill, 31 Local Calls have been shown and 6 calls have been charged after allowing 25 free Calls.
I would like to inform you that for the month of February 2015 also I had recd Bill for excessive calls (140 calls against hardly 15 calls made by me) which was even more than this and I had lodged a written Complaint with Div. Engineer Meter reading Section,Sunder nagar Telephone exchange, Malad west, but till date I did not receive any reply from them. After that Bill, we have started keeping our Phone locked with locking Code and we must have hardly made 5-6 Calls during the above billing period. the locking Code is exclusively with me alone and not even with my other family members.
I fail to understand as to how can excessive billing take place again & again.
Kindly acknowledge the receipt of my above Complaint and let me know as to why this is happening and correct the mistake.
I have also been making repeated Complaints for frequent internet disruptions as well bad quality of Phone line as there is always a disturbing sound on my phone line as well as the person at the other end is unable to hear our voice clearly. This has also not been attended since last 1 year despite my repeated Complaints.
Kindly correct the wrong billing and also get the faulty landline as well as broadband corrected.
Landline has been dead since 22/04/2013. Lodged online complaint via Docket #570 on 22/04/2013. Then again lodged complaint via Customer Care Docket# G8393669. Called Divisional Engineer many times – was told to follow up with local exchange Engineer. HAve been following up daily. Line still out of order.
I need to complain against the MTNL service as its very pathetic. Since last 2 months we are receiving the MTNL Phone bill just 1 or 2 days before the Due Date. Today I called the customer care (1500) and spoke with some female OPERATOR. She did not take my complain.. in fact asked to call 28018000. I tried the number but was unable to do so. This time there was some male operator who gave me another number… to call 27642408. I tried calling this number also but no one responded.
We are also using MTNL Broadband connection. The connection is equal to not having the service. First of all in a day half time it does not get connected. When we try to call the customer care 1504, never able to speak to them as the call does not get connected. So what’s the use of having customer care when they are not available for customers.
Broadband not working since 3 weeks, complained at least 7 to 8 times but always i get the SMS as complaint attended.& the internet is still not working.It is very Bad service on the part of MTNL. No one has ever come to check .
My landline is dead since two months. Despite earlier complaints No action taken by MTNL.
MTNL is interested only generating bills for no service.
The broadband service provided by mtnl is not consumer friendly. They have a selfcare web portal for obtaining broadband service, but any issues with it are later handled by their landline department. Their junior staff is not provided with proper equipment and tools to ensure uninterrupted 24 hours of broadband service as promised by them.
In my service area the junior staff is laid back and are told to check if the adsl lights are flashing on modem. They will verbally commit to re-visit and identify the broadband service issue, but then they actually close the reported issue in their system. Then some nameless officer will call to discuss the problem – You ask their names, they are trained to say “kuch pata nahi”. For more details, they ask for intimation to be given to their office on telephone no.s 26332200 & xxx45010 – two new unlisted numbers!!!
Both the MTNL landline numbers 24158554 and 24153595 in our office have stopped working since Friday the 5th October 2012.
even after a week, nobody is bothered to respond, nor rectify the problem. How long should we wait ?
I booked MTNL Broadband on 4th Feb 2012. Till now the broadband is not installed. I visited the MTNL Mira Road office more than 10 times but no positive answer received so far. Even contacted the Mira Road Branch manager but not getting positive reply. The only answer I am getting is the line is not free. But there no confirmation on when i am going to get the line. Not sure what is the next step.
Address:
Mira Road Telephone Exchange
Mira Road E Thane 401107
I have raised compliant in selfcare regarding DLS signal problem dock no- 4738.
The compliant docs no 4738 has got closed without any intimation or without any visit at my communication address. And now we have received following message in my registered mobile no.
“Dear Customer, Your complaint for Tel no :XXXXXXXX with Docs no : 4738 is attended. Thank for using MTNL Services”
I am not happy with your services. Please reply urgently……??
I am using internet of MTNL broadband services. Several times my net got disconnected and I called the service center to fix. An engineer came and joint some wire and said its resolved. Now both net and landline has stopped working last 4 days. Despite several calls, no one cares to attend to customers’ concerns. I am now really tired of your shoddy service.
MTNL Customer Support Service is Too Poor. It is very shame for India. Nobody picking the phone.
No 24X7 Support. Govt. Should take action.
WO no – 2961; WO date – 28 June 2011 – NOT DELIVERD YET.
Can you respond on status – your local Delivery head – Mr. Pawar is helpless, he says there is a faulty cable, and he is not being supplied with material.
I am not receiving my bill for TELE NO:26057109 from March 2012.Kindly look into the matter & reply to me as it not possible for me to chase for duplicate bill from exchange.
Thanking you in advance.
My broadband gets disconnected often.And MTNL LOCAL GUYS DO NOT RESPOND TO MY COMPLAINT EVEN AFTER CALLING SEVERAL TIMES.
sir we r not receiving MTNL landline bill since last 2 month plz look into this matter why
Due to ill health my husband passed away and currently I am not in a position to pay the Telephone bills. Hence I would like to disconnect the phone with immediate effect. For your information when my husband was alive and during his service the MTNL bill was in favour of the Co. Now as there is no regular income I am unable to pay the bill, hence I request u to kindly disconnect the Landline with immediate effect. Hope u would expedite the matter immediately and give us the reply for the same.
I purchased the new plan “Pay 25/&get talk time for 95/- on 8th Feb & paid an additional 55/- for roaming service . On travelling to Bangalore my hand set seems to be blocked as it does not recharge also – WHY ??
vish
I need details of calls from my number xx.I get rembuirsement for the calls made. If you can provide me the details for last 3 months, I can call regularly from my number xx. I have already called the call centre and approached CSC. but got very rude answers.
My land line no. is xx. I have broad band also on the same line. I had complained about the faulty line from my cell to 1500. The line started working in the afternoon. Now after 6.00 P. M. my internet is working but land line is dead. Kindly depute somebody to check up the same. Thanking you.
Phone no. 25426004
BB Plan: DSL 399
Congratulation for enhancing BB speed w.e.f. 26Jan 2012. Please pay attention to the customers(I am one of them) whether they get atleast 80% of the speed subscribed that is mandatory as per TRAI. Further your helpline 1504 as well as helpdesk@mtnl is useless and never gets reply. I have all documentary proof to show the BB speed and contineous disconnection of BB.Please let me know what is a way out. Thanks.
Dear Sir,
With reference to below mail(work order number 3100 dt 15 Dec. 2011 ) & reply received from you there after I have contacted the concern person over phone & met Dty Engineer at Rabale Office. It seems that there are no cabels in the entire area & the proposal from Rabale Unit is pending with higher authorities. Kindly take the matter with higher authorities & provide their contact details so that i could approach them directly. In case if decision had already been taken to install cables in the area, please share cabel installation shedule or deadline with us.
Thanks &Regards,
My landline stopped working..i had complained three times but there is no response
After generating the monthly bill please send us SMS mentioning bill amount and due date, so that we will pay the bill in time.as we are getting the bill very late.
Thanks for your co-operation.
Dear sir,
My name is Deepak Kumar and i am residing in Santnagar Burari Delhi-110084. Unfortunately i am the subscriber of TRI BAND(MTNL) connection. My phone was dead from 15 Novmber 2011 to 13 January 2012 and i was continuously paying bills for my dead phone.
Regarding this i am continously visiting to Burari MTNL office but every time i was returned back telling that your phone will be active in 2-3 days
but 2-3 days becomes months.Now my phone is again in working condition from 14th January 2012. My area SDO assured me that you will get rebate for 2
months and he asked for application regarding this. I have submitted application for that but still i did’t got any rebate for this.
Kindly do the needful or if you are also not able to do anything then please provide me the number or Email ID of your higher officers toescalate this matter.
Please revert me asap.