MTNL Mumbai Contact: Customer care of MTNL phone, internet

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Contact MTNL – Mumbai: Find below customer care details of MTNL phone service provider in Mumbai, including phone, email and address. You can reach the below contact for queries on new connection, cancellation, telephone plans, broadband, 3G, or other questions on MTNL services in Mumbai. Besides contact details the page also offers information and links on MTNL services.

MTNL Mumbai Head Office
15th floor, Telephone House,
MTNL Road, Prabhadevi, Dadar (West),
Mumbai – 400 028

MTNL Customer Care (Mumbai)

> Landline: For landline related queries/complaints call 1500 or 22221500
> Internet: For internet related queries/complaints call 1504 or 1800228844 or 22221504
> Dolphin/Trump: For Dolphin or Trump service related queries call 1503 or 9869012345 or 22221503
> Garuda: For Garuda service related queries call 1502 or 22221502
> IPTV/VOIP: Dial 126555
> IN Services: 1800 22 1500
> MTNL Trustline: 23690015, 23690016, 23690077

Escalate Complaint
If the customer care does not respond promptly, you can escalate the matter with senior authorities at MTNL in Mumbai.
Executive Director: 24371900/24308855
Chief General Manager: 24334455
GM South: 22025500
GM North: 24145556
GM Central: 23535500
GM East: 25146000
GM WesT: 26554242

Email Support
[email protected]
[email protected] (for central areas)
[email protected] (dolphin bill help)
[email protected] (garuda bill help)

MTNL Mumbai Locations
To locate a MTNL office nearest at your address click here

Online Bill Payment
To view or pay your MTNL bills online click here. You can view Dolphin as well as Garuda bills in the customer portal here. You can also click here to view or pay your landline bills. You can pay your bills online using credit card or net banking facility. In addition, you can pay your bills at MTNL counters, drop boxes, bank collection centers, MTNL kiosks, ATMs and easy bill outlets.

MTNL Products/Services

> MTNL Mobile Services
Prepaid – MTNL prepaid plans include Youth Plan, Sakhi Plan, SIM 10, SIM 40, SIM 75 and SI 80. To recharge your prepaid just dial 400 and follow the IVR instructions.

Postpaid – MTNL postpaid plans include Pay Per Second, Dolphin 199, Budget G, Economy E, Super Saver, Unlimited Local, Life Time, One India, Roaming Freedom, CUG 200 and CUG 500.

Mobile Internet – You can now avail internet on your mobile with MTNL GPRS. You can also connect your PC using your mobile through USB Data Cable or Bluetooth.

Mobile Number Portability – You can shift to MTNL now through MNP. Call 1800221503 for details.

You can now experience faster internet with MTNL 3G. You can enjoy a range of benefits that include Video Calling and Mobile TV.

> MTNL Landline Services
MTNL offers various landline plans starting from Rs 150 monthly charges to Rs 2000. You can subscribe for add on services such as call forwarding, reminder call, call alert, three party conference and more.

> Fixed Wireless Phone
The service is based on CDMA Technology and has no wire connection.

> MTNL Broadband
Triband is the broadband connection service of MTNL that assures minimum speed of 256 kbps. You can subscribe for services such as VPN, IPTV, video-on-demand, VoIP, video phone and more. Call 1500 to get a new Triband connection. Triband offers Freedom Plans, Unlimited Plan, Data-Usage Plans, Combo Plans (up to 4 Mbps speed), Prepaid Vouchers and more.

About MTNL
mtnl-logoMTNL is the acronym for Mahangar Telephone Nigam Ltd. It was established in the year 1986. Managed and operated by the government of India, the telecommunications company initially began in 1882 as Bombay Telephone. MTNL was the first operator in India to launch 3G services. MTNL is today the largest broadband service provider in Delhi & Mumbai. The company employs some 45,000 people as of 2010. MTNL has over 8 million customers in the two metros – Delhi and Mumbai. MTNL has 2.65 million wireless users in Delhi and 2.85 million users in Mumbai. MTNL mobile users can get access to Top Up Coupons starting from as low as Rs 10 to Rs 550; Bonus Coupons with pay per second, sms packs, night pack and more; Recharge Coupons such as Trump Zabardast, Trump Power and Lifetime Voucher; and GPRS Coupons that has free data of 250 MB and 1 GB.

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  1. Landline with Triband Broadband of MTNL Mumbai not working at expected speed of 6MBPS & frequent disconnection. Speed provided is 200kbps to 600kbps. Numerous complaints made to local exchange, GM Complaints, etc but no improvement. Mailbox of GM is full & no action is taken to address this. Escalated to ED MTNL but again no action. Do not understand that if MTNL does not want to support customers then why are they operating services. Close down the service and give refund back to people.

  2. Very poor customer services. I have been frantically writing complaints and trying to call up MTNL customer service numbers to compliant about my internet connection ( 2305 2505) not working since last week ( May 2021) BUT NO RESPONSE. THEY DONT EVEN BOTHER TO PICK UP THE CALL. NO RESPONSE TO SO MANY MAILS. DURING LOCK DOWN HOW I SHOULD I WORK FROM HOME WHEN MY INTERNET IS NOT WORKING

  3. My landline number is out of service for almost a month now. I have made several calls from last 3 weeks but till date no one has set right thr problem. With the present Covid situation it has become extremely difficult for me to work from home and my kids to attend their online classes due to poor service quality from MTNL. I had to resort to few data plan by purchasing SIM card to manage the same.
    I have been using MTNL service for almost 40 years now and this has been the worst experience of all. It looks to me that MTNL are not keen to retain few of its customer

  4. My landline number is out of service for almost a month now. I have made several calls from last 3 weeks but till date no one has set right thr problem. With the present Covid situation it has become extremely difficult for me to work from home and my kids to attend their online classes due to poor service quality from MTNL. I had to resort to few data plan by purchasing SIM card to manage the same.

    I have been using MTNL service for almost 20 years now and this has been the worst experience of all. It looks to me that MTNL are not keen to retain few of its customer ?

  5. My internet and my landline has not been functioning since last 5 months .Several complaints I have made but nothing is done. I am receiving bills inspire of no connection. I have paid my bill till date.Kindly see that something is done about my connection

  6. N. N. Sethna Reply

    We are asked to work from home by Government and so we expect support from MTNL to do so. My broadband on my connection 26792124 is not functioning and I lodged my complaint on Friday no. 7258.Since Saturday I have tried all complaint nos but nobody picks up except auto response which merely tells me my complaint is booked.MTNL should work with 50% staff but all are are absent?

  7. My prepaid mtnl mobile number – 9869720570. Of late I am unable to make/receive calls & send/receive messages. When I called 1503, I was told my documents were not updated. So I went to the nearest Customer Service Centre and updated my documents. After 3 – 4 days I was given a complaint no. which is 1388288 (this was on June 25)
    Till date my problem has not been resolved. Earlier there was some success with receiving/sending messages and making/receiving calls when the mobile was placed near the window. Now even that yields no result. The reception is bad inside the house and even outside.
    Kindly look into the problem so that it is resolved at the earliest.

    Whom should I contact for quick solution of my problem

    Is there any way of transferring talktime (balance) from mtnl prepaid to vodafone or any other sim?

  8. Sir
    I resubmit my grievance more elaborately to facilitate suitable and pointed action at your end.

    , I have prepaid mobile connection no 9869207259. While travelling to USA on 19th April 2018, I opted for SMS roaming facility . After reaching here I received message’s initially for 2/3 days thereafter at around 30th April onwards ,the connectivity was lost and since 1may I am not receiving SMS and no connectivity from AT&T . Despite vigorous follow up there is no relief.
    Upon several complaints follow up at 9869012345where the staff took great efforts to help me and on [email protected] , the problem still exists .
    It is informed to me that MTNL has taken up the issue with AT&T New Jersey where I stay at present, complaint no PT655000089327,. I enquired with AT&T NEW JERSEY office citing the complaint number . However they failed to connect it to any issue unresolved at their end neither they have any such communication.

    I am resubmitting this request today itself to bring more clarity to facilitate a suitable action
    Please look into it.

  9. Sharad Kulkarni Reply

    My telephone number 24220353 has been down since Tuesday August 1st. Inspite of several complaints made , no one has turned up to repair the faulty line since last 5 days. When contacted on phone I was told that there is no staff or worker available to deal with faults in Prabhadevi area and until MTNL recruits new people situation will not improve as existing staff has been transferred How can this be. I simply cannot believe that you have no one available to service telephone complaints in the Prabhadevi area?
    Could you please advise what the problem is? This has never happened before. In the past After a complaint was registered some one from MTNL use to promptly appear and resolve the issue. This is the first time in 25 years that my telephone is down and no one from MTNL has even bothered to come and attend to the problem. I would appreciate your response.

  10. Hari Singh Reply

    I applied for shifting of landline Telephone , Work order was raised vidework order No. 67604 dated 14th Dec. 2016,
    I Personally met Mr. Vaidya he denied due non fesible,But when I personally survey that Area I Found no of telephones are working in the same areawith different three piller boxes. I approached with DGM Mr. Patil, I never found him in office, I approached GM East-2 no. of times but no action, I called up Executive Director always answer is he is not in office will let you know when he comes. After about 5 months My telephone is not shifted, Even the higher authority is not responding to the letters and mails.As this is office No. no of peoples may be calling and lost of communication which leads to loss of business.If they inform me and give time lines than I may have some alternate way of communication.This was unexpected wher higher official are enjoying their status and not taking action.
    Today GM east 2 is on Long leave, DGM is also on leave, Executive director is not in office, No one in sub divisional Engineer office.

    If a person had such problem which door he should knock.
    Due to such bad services private companies are going up and Govt business is going down.

  11. Venkateswaran H Reply

    Dear Sir,

    Landline No.: 24010562
    CA : 2041190562

    It is with great regret I am writing over here for the third time that no action has been taken to set my line correct which is not working for the past 1 month and 20 days now.

    I have made N number of calls to various offices at MTNL and given references of my Docket number 9221 which was raised on 3rd of December. In spite of the line being dead, I have paid my bill on time.

    All that I have received from your various offices are hollow assurances and nothing else.

    Can I expect some positive action from your side please???

    Why is the quality of your service deteriorating ??

  12. Venkateswaran H Reply

    My residential Telephone Number 24010562 has not been working for the past 1 month. I raised a complaint on 3rd December after several follow ups over phone docket number = 9221 but till date there is no response.

    Post this even followed up with an email to selfcare on 23/12/2016 and then also called up at 24012198, 22221500 (call center where you can expect least help) & 24145556 where a lady informed me that complaint is there with them.

    Now today is my due date for paying my bill. What kind of service and response are you giving to customers of late and please tell me why should I pay my bill on time when I have been running around for 1 month to get my landline complaint resolved without any response from your end ???

  13. Kaushal Doshi Reply

    Since I have taken the new connection there has been constant fluctuations in the broadband service. None of your officers are responding the problem and have turned a deaf ear to the queries.
    Kindly urge you to look into the matter at the earliest.
    Or else I have to simply go on disconnecting your so called good service.

  14. Rahul K.Pardiwala Reply

    C.A.NO – 2100259500

    TELE NO -25665230

    Please note that Internet is not working from last Friday complaint vid docket no 8273 no response today again complaint vid docket no – 6786 and also submitted complaint letter at MTNL Nahur office still no response.

    Inetnet is not working last 5 days.

    Take necessary action immediately and confirm by e mail.

    Service of MTNL is extremely poor .

  15. The 3g internet on my number (9869646479) is not working since a week’s time, I have been complaining for this daily but every day, the executive on the line lodges a complaint saying that “the issue will be resolved, aapko call aaega, internet chalega”, but nothing seems to work. they give me manual settings, moreover, they have settings for my phone(Lenovo K50a40) but they are not able to send across.

    To mention a few, these are the complain numbers, with no results at all


    Nobody bothers to check or rectify the issue.
    If you really have some authority, kindly check and get the issue fixed.

  16. V M Kotian Reply

    We had requested for Voice Activation on our FTTH Data Connection # 20888712 (C A # 2080404766) in March 2015. The work order for the same was issued within a week and the charges for Voice Facility started reflecting from the Bill dated 10th April 2015 onwards, inspite of information from the Pahadi Tel Exchange that the Voice facility cannot be provided as the exchange is not equipped with the necessary infrastructure. As such you are requested to refund the excess amount collected so far & remove the Voice Facility charges in future bills.

  17. jagdish bate Reply

    Dear Sir,

    Good day to you..

    With extreme dissatisfaction and regrets I am writing this mail to bring the case in your notice with the last hope for doing the needful.

    We are having 28929349 MTNL number, this number is not working or dead from your side always, and when I am going to do complaints from all your recorded numbers i.e. 2198….they are saying this number is not from our exchange, ALL OTHER YOUR CUSTOMER CARE NUMBERS i.e.1500 or 22221500 or 1800 22 1500 ARE LITERALLY USELESS. NO RESPONSE ALWAYS.

    Since more than 6 months we are facing the connectivity problem (DEAD LINE OR CONTINUOUS DISTURBANCE) and very very BAD SERVICE FROM YOUR CUSTOMER CARE with this device and made numerous complains with Borivali and dahisar Exchange.

    Sir, this is our very old number, you can understand the level of problem arises.

    So, such situation made us to write this to your kind self to look into the matter personally and do the needful please. Your positive and quick response will be highly appreciated now.


  18. Shashikant Kedia Reply

    C.A. No. : 2081253233

    I have just now recd my Bill dated 10.7.15 for the period 1.6.15 to 30.6.15.

    In the said Bill, 31 Local Calls have been shown and 6 calls have been charged after allowing 25 free Calls.

    I would like to inform you that for the month of February 2015 also I had recd Bill for excessive calls (140 calls against hardly 15 calls made by me) which was even more than this and I had lodged a written Complaint with Div. Engineer Meter reading Section,Sunder nagar Telephone exchange, Malad west, but till date I did not receive any reply from them. After that Bill, we have started keeping our Phone locked with locking Code and we must have hardly made 5-6 Calls during the above billing period. the locking Code is exclusively with me alone and not even with my other family members.

    I fail to understand as to how can excessive billing take place again & again.

    Kindly acknowledge the receipt of my above Complaint and let me know as to why this is happening and correct the mistake.

    I have also been making repeated Complaints for frequent internet disruptions as well bad quality of Phone line as there is always a disturbing sound on my phone line as well as the person at the other end is unable to hear our voice clearly. This has also not been attended since last 1 year despite my repeated Complaints.

    Kindly correct the wrong billing and also get the faulty landline as well as broadband corrected.

  19. Landline has been dead since 22/04/2013. Lodged online complaint via Docket #570 on 22/04/2013. Then again lodged complaint via Customer Care Docket# G8393669. Called Divisional Engineer many times – was told to follow up with local exchange Engineer. HAve been following up daily. Line still out of order.

  20. Nisha Hegde Reply

    I need to complain against the MTNL service as its very pathetic. Since last 2 months we are receiving the MTNL Phone bill just 1 or 2 days before the Due Date. Today I called the customer care (1500) and spoke with some female OPERATOR. She did not take my complain.. in fact asked to call 28018000. I tried the number but was unable to do so. This time there was some male operator who gave me another number… to call 27642408. I tried calling this number also but no one responded.
    We are also using MTNL Broadband connection. The connection is equal to not having the service. First of all in a day half time it does not get connected. When we try to call the customer care 1504, never able to speak to them as the call does not get connected. So what’s the use of having customer care when they are not available for customers.

  21. Rajesh Shah Reply

    Broadband not working since 3 weeks, complained at least 7 to 8 times but always i get the SMS as complaint attended.& the internet is still not working.It is very Bad service on the part of MTNL. No one has ever come to check .

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