Hitachi India Contact: Find below customer care details of Hitachi in India, including phone and address. You can reach the below contact for queries or complaints on Hitachi consumer products such as TV, AC, refrigerator; service center locations; or other questions. Besides contact details the page also offers information on Hitachi’s products and services in India.
Hitachi Home & Life Solutions (India) Ltd.
A-15, Mohan Co-operative Industrial Estate,
Mathura Road, New Delhi India
Phone: +91 – 011 – 26991361/62/63
Consumer Products Office (Flat Panel TVs, LCD Projectors and Interactive Whiteboard)
Hitachi India Trading Pvt. Ltd.
No.305 & 306 (3rd floor) DLF Tower-A,
Jasola District centre,
New Delhi-110025, India
Toll Free No: 1800-102-0092
Tel: +91-11-4551-5500
Fax: +91-11-4551-5501
Hitachi India Customer Care
Phone: 1800-102-0092
Email: [email protected]
Hitachi Consumer Services
Phone: 3532 4848
Phone: 079-30414747
Email: [email protected]
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Click here to locate a Hitachi store or dealer nearest to your address. Hitachi dealers are found across all major cities such as Bangalore, Mumbai, Delhi, Kolkata, Chennai, Hyderabad, among others.
About Hitachi India
Hitachi began operations in India in the 1930s. Headquartered in New Delhi, Hitachi has its presence in over 230 towns, with a dealer base of over 1800. The Japanese electronics company manufactures and sells refrigerators, air conditioners, LCD/LED TVs, Power and Industrial Systems, Industrial Components & Equipment, among others. In 2010, Hitachi India had revenue of Rs 5,400 crore.
Hitachi India’s subsidiaries include Hitachi Data Systems, Hitachi High Technologies, Hitachi Home and Life Solutions, Hitachi Koki India, Hitachi Lift India, Hitachi Maxell, Hitachi Metals, Hitachi Plant Technologies and Hitachi Transport System. Hitachi Home & Life Solutions manufactures air-conditioners and refrigerators.
For business purposes, Hitachi offers products such as cassette air-conditioners, ductable air-conditioners, chillers, VRF Systems, spacemaker, among others. As for home air conditioners, Hitachi’s product line include i-Clean, i-TEC, ACE Cutout, Star, Kaze, Ace, Sugoi and Kampa. Hitachi’s AC manufacturing facility in Gujarat is the largest in the country. The total installed capacity is 400,000 units in a year. Hitachi was the first Japanese company to set up any manufacturing unit in India.
Very bad customer service from Hitachi,I recommend not to buy any product from Hitachi India.
Hi,
If anyone can take it forward, please do.
Call No : 15052707023
I raised a complaint(Ice Formation) on 27th May and I finally got a call from a technician after 12 days. He came and within 5 mins he said it is fixed and went and closed the ticket. I am seeing the same issue again.
The issue is there for past 1 year and every year I pay Rs 3500-4000 for Annual maintenance.
They take the A/C and return in the same way and every time someone comes and no one takes responsibility to fix it. Looks like there are unskilled people to solve the issue and these people are spoiling the brand name.
Note : Everytime they come, does not fix the issue but close the complaint.
Thanks and Regards,
Ebi.
Hello,
I have a bad experience with Hitachi water service and the consequences due to that. I am raising a grievance here. REQUEST SOME SENIOR PERSON TO HELP HERE.
Water Service – We did our Hitachi window A/C water service on 29th April, 2015, request No. 15042800632 and paid Rs.750 for the same. Until this time, the A/C was working very fine. Since it was summer and service was due, I had to call for service.
CONSEQUENCE, the A/C got repaired and from the day of water service, the A/C is not working.
First Visit – After that, the first service engineer came on 30th April and saw the issue and changed the fuse and said it is working fine. After around 15-30 mins , the A/C did not work again. We called them again, they said tomorrow is 1st May and we are not working and would not come.
Second time, they came on 2nd May and changed fuse again and tested. It worked for around 15-20 mins again. After 15-20 mins, some burning smell started coming and we switched off the A/C and called the service engineer again. Third time, they came the same day, changed the fuse again and while they were testing, there was a A/C board / or some part of the board burst with a sound and spark. They said they will ask some senior people to come and see.
None of these people above were able to find any other problem than testing the board. We also suggested them that there may be some other issue is there which is causing this problem but they failed to find this. There were not able to solve the problem, neither did any senior person come and see the A/C.
Finally they remove the A/C on 6th May after several follow ups. After they took the A/C, we followed up every day, they said the power board and fan motor got repaired and there is no PCB board for this model and hence the digital board also needs to be changed which is costing Rs.7500 /- altogether. This was communicated to us on 9th May and till now no further information from them. Today is 13th May, almost 15 days gone without A/C.
In this peak summer, we are suffering without A/C for NO MISTAKE OF OURS. Why should we bear the cost of Rs.7500/- where our request was to do only water service. My A/C was working fine till then. I want to raise a grievance to Hitachi on this. I have 2 Hitachi A/C and I bought the 2nd one as this first window A/C was working fine for us for many years now.
I am extremely disappointed by their service and response to this issue and looks like we were cheated.
We wish some senior person at Hitachi look into this issue and resolve it URGENTLY so that we don’t incur any cost.
Folks if there are so many complaints against their product more so when its sold by Reliance digital. Lets create stats and publish this number.
They will not wake up till they lose sales.
I had a very pathetic customer care experience at Hitachi.
I lodged a service request on 5th June 14060503206 for compressor problem and this was attended on 6th June. The technician (Vikram 995830****) told me that for one month you can call him if the problem persist, however the problem was not resolved and when i called the technician he said that call the customer care? I again called customer care on 6th evening for resolution and was told that this would be resolved with no need for a new service request.
On the contrary I received a message on 8th that the service request is closed? I again called at customer care to tell that the issue is unresolved and they asked me to raise a new service? I raised a new request with 14060801800. When I ask that I want to speak to customer service manager I get the following feedback:
1. The escalation desk work for 10-7 Pm only
2. The call cannot be transferred from the customer care.
3. Dial 4 after calling the customer care number (which is making fool of the customer as after dialing 4 you reach the complain status desk.)
Why Hitachi does not want its customers to speak to customer care manager?
I feel sorry that I purchased a Hitachi product and will never recommend anyone for buying a Hitachi product, if this is the service level of Hitachi I dont think you really care about your customers.
I have a Hitachi Refrigerator with model number R-Z470END9KX. I have registered for the complaint (no.14053102739) on Saturday, 31st May 2014 and the person (+91742836****) ‘Krishan Pal’ came on 3-6-2014 (first call on 2-6-2014 given excuse we can’t come after 6). I have a problem with the service and the way of service they are giving. Unprofessional!
1) In the service center, no one is there to give service before 9 and after 6. What the hell is this? What will the office people do if no one is there at home to attend the service person.
2) The complaint found in my refrigerator is with ‘air ventilation’, which the person got to know after the first glance. He still has not opened the body. Because the problem did not exist. So he may not have needed. But after my husband told him many times, he opened it. But nothing is there to be checked. After that he asked for visiting charge which they have set [B][U]500[/U][/B] . And we had to give. But if nothing has been done. Just for his viewing they have charged this much.
Why don’t the customer care people give such support online/telephonic. They should listen to the problem first and before sending the service personnel they should rectify on their behalf or give assistance through the phone. Few things can be managed after sharing few knowledge. But if you want to rip off consumers, then there is no point.
At last I just want to say that a middle class family could not afford non-negotiable visiting charges. It should be avoided if no service is needed for the product. Many company do such things and they won’t take money if the problem does not exist. But with Hitachi, thats not the case. They charge too much.
Please do something for our rights.
Regards,
Pragati
[[email protected]]
Worst company in service I ever faced in my life.
I had registered my complaint on 5th May 2014 and it is almost a month and no body has responded. I have called the customer care everyday. They promise, but no body comes up. Worst company ever.
I had purchased a1.5 window AC on16-04-2011.Model No RAV418ERD Machine No 110C46532 from Ashwine Enterprises, Kanpur.On 14-07-2013 it stopped working with a bang sound showing digital display E9.Called up an engineer he said main Motor has gone and it needs replacement and this motor won.t be available in market till 20 days.Can u please confirm its availability and the person to be contact with its cost because different people are quoting different costs.
PLEASE ACCORD PRIORITY.
Hitachi is the worst company to buy products in India. I purchased 1.2 ton capacity AC with all the feature, within 6 months its card got burned.. When I filed a complaint the first complaint was rectified in 15 days… soon after this the compressor has stopped working and i have filled complain since last 20 days and no has come so far… This is really pathetic service…
Worst mistake of my life
Purchased Hitachi Split ac 1.2 ton on 9th May’13. At the time of installation m/c was not checked and swing motor was found faulty. With in few days service team replaced the Motors. After 10 days now, the indoor unit sensor stopped working. Is this the company Hitachi we call and know for the best product.. well i have paid the full amount for the split AC and i don’t want any repair.
I have also same feeling like you. Worst experience of my life after purchasing 1,2 summer cool window ac. There was motor problem and some ring was broken, so i insisted them to replace the ac. They bring a more noisier AC. After three days they ask me to put oil on the plastics. It is actually broken, and they dont care at all. It is worth Rs 30,000. What an experience. Hope someone is reading this.
Despite several complaints attended by the Hitachi service people, the problem of dripping water from our split AC could not be rectified. The complaints are attended very late despite promise of service people to visit in the next 24hrs. of the complaint. The attitude is callous.
Numerous phone calls and e-mails, as stated below have been sent. Very surprisingly, till date, I haven’t received even an acknowledgement or attendance:
NO IDEA WHAT HAS HAPPENED TO HITACHI, I HAVE REALIZED THAT I MADE A MISTAKE BY BUYING A REFRIGERATOR WORTH 85,000 FROM THEM….
E-MAIL READS AS BELOW:
Dear Manager,
I would like to hereby bring in your notice that I had booked a complaint on 28th May at 0930 hrs, regarding the non-functioning of our Hitachi Refrigerator. The complaint number is 130522800289.
It is indeed disturbing that I still haven’t heard anything from your company. Despite my daily calls to your call centre executives. No body has even bothered to acknowledge the receipt of our complaint.
The person who has spent Rs. 85,000 to buy a good branded refrigerator certainly doesn’t deserve this kind of service from a known brand like yours.
You have kept our family deprived of cold water for last 3 days.
HOPE THE ABOVE WOULD BE TREATED AS URGENT AND I WOULD BE GIVEN SOME STATUS SO THAT I DO NOT HAVE TO FURTHER FORWARD THIS E-MAIL OR TAKE ANY STRINGENT ACTION.
Through Cooling merchant, Sinha market, Lucknow (Ph 9415029966 I had ordered cooling coil and condenser set for my window ac model 18CP12. It has been now over 2 months and yesterday we have learnt from Mr Ashish (ph 9335031674) that our cooling coil has arrived.
I had requested for COOLING COIL AND CONDENSER SET.
I am disgusted with your after sales services. It is obvious that Hitachi is only interested in selling new ACs and has no concern for customers suffering with their products.
Dr. D Dikshit, Lucknow. Phone 9415007426
Nobody is listening to attend my complaints – from a world fame company – “HITACHI”
I am calling to the concerned (on 079-30414747) regularly since last one week even thrice a day but no body listening
It seems Hitachi is not bothered about customer service
I bought Hitachi Ac 20 days back and i contacted customer care 6 days back and registered my complaint but no response from Hitachi .
Worst company, poor Response and important thing, not reliable.
People sitting in call center think we are fools.
Worst customer care service. No one is bothered even to listen… I am feeling after purchasing Hitachi AC. Really bad!!!
Please do not go for this if you value your money.
Sir,
This is to intimate you that I have Purchased 2 Ton Split AC –RAY221KRD Hitachi bearing S.No. 111B02441 (110B12181) from your Dealer M/s Raj Musico, Sadar-Bazar, Agra vide their I.No. 1506 dated 08.05.2011.
Couple of months later the problem of Icing started in the unit. Each time I complained the person came and said that it was due to “excess moisture”, “the temperature set should not exceed 21 degree”. “leakage problem”, “low gas” etc. They did that they could and twice I had to pay also. Since that day the unit hasn’t run for more than an hour in a single stretch.
For last 10 days continuously I have been complaining to the dealer, on Saturday 27/04/2013 a person came and looked into it and said their was blockage and he has cleared it and else all is ok. Half an hour after he left the unit chocked again. I called on his mobile and intimated him and also the dealer. Now whenever I call the technician he says he is coming but till date and time no one has come.
It seems a bit awkward, embarrassing and humiliating on part of a such a reputed company that 1 single issue cannot be resolved over a period of 2 years. How could you talk about complete consumer satisfaction, good quality and efficiency?
We purchased widow AC RAW 315 HFD from Chawla Electronics Sector 29, Faridabad in January 2013.The AC is not working form the date of installation. We have sent several complaints and many of your service agents came, saw and went . But still the AC is not working. Hope you know in Delhi the temperature is getting higher and higher. But we invested money in your Hitachi AC , which is not serving the purpose. Your authorised dealer Chawla electronics is highly irresponsible. He said he cannot do any thing. He is asking to give a police complaint against the company. But is there any other option to solve this problem.
I purchased one 1.5 Ton Hitachi Split A.C. from M/s.Vijay Sales, Dombivli (E), Maharashtra last week. From the installation onwards the A.C. is not working. I made complaints to the seller of the shop several times but no proper response. Two more engineer visited and inspected the A.C. but they did not find the defect in the A.C. In view of this, kindly replace the entire A.C. unit and install a new one in lieu of defective A.C. Even though I contacted the seller of the A.C. and their Customer care centre, till time they have not given proper reply i.e. saying the engineer will be inspecting the machine. Since your company’s name is popular one, I decided to purchase the said A.C. from M/s.Vijay Sales. Please treat the matter as URGENT and install a new A.C.
A complaint was lodged with the customer care for non-working of Split AC of 1.2 ton which was purchased on 07.05.2012, on 6.05.2013 and a complaint no 13050600307 was allotted. An engineer came and told that there I problem with gas and filled the gas and he went away.. But the same problem persists. On 7.05.2013 , customer care centre was contacted and they instead of referring the earlier complaint no, allotted another complaint number. An engineer again came and he said there is problem with motor. Till date i.e 16.05.2013, no body has turned up. If the customer care is contacted, they simply say that they have forwarded the complaint to service centre but no body turns up. If such a after sales service is offered by Hitachi, than I feel they should think of the future strategy. I am sorry for the sorry state of affairs. I would never recommend any one to buy Hitachi product. I now offer my AC for sale as scrap which is one year old.
I am really very sorry to say that two years back, i purchased a window 1.5 ton, 5 star AC.. since than I am feeling why I have wasted my
money on buying this highly overpriced AC with the worst service support.
*Faulty Piece*
To start with when i purchased in Apr 2011, the brand new AC came without the coolant gas, when the technician came he told me there is no gas in the
AC, it has to be filled. Can somebody expect this kind of a problem in a brand new piece. This shows your sincerity and efforts to deliver world
class efforts.
Although the AC got changed with a new piece but can any one expect this kind of incident with Hitachi
*Service Problem*
On 24th Apr 2013, I initiated a service request for a regular service (Req No. *13042401027*) , No one contacted me, after calling atleast 6 to 7
times I managed to get a local number of Gurgaon and try coordinating with them, but no one came for the AC servicing.
On 9th May, I got a message that my Req No. *13042401027* has been closed in our system. Pls call our customer care if it has not been fully
addressed.
Without doing anything how can you close my service request, really shocking.
Again on 14 May I call up your customer care they generated a new request no. *13051401693* and promised me by evening some technician will definitely come to address my problem but again nobody came, neither no call i have received.
This is all I have to say. If you canot service the AC, please come and take off your piece free of cost.
I can buy other AC available in maket which are much cheaper than your good for nothing ACs.
Till date this is my worst experience with such a so called MNC
Mayank Saini
9971164836
I complained on my split Air conditioner vide model no.RAS517IRD (I CLEAN MODEL) dated 2nd of may 2013 and my complaint no. is 13050200616. On 3rd of May an engineer visited my residence and he said to me that my I clean mode is not working and the I clean Brush is damaged. After 5 days there is no response about the complaint. Daily i make at least minimum 10 calls to your customer care no. 35324848 about this matter. Delhi’s temperature is 41 degree and the customer care officers do not have an idea about this matter.
Nobody is listening to attend my complaints. I am calling to the concerned (on 079-353248448) a day but no body listening.
Invoice no ;AABCA2392KST001, Order no :1498 29/06 2012
My refrigerator is not working from past 5 days, I log a complain to your customer care number on 18th April 2013 @ 9.00 pm the person said your complain has been registered & the person will come in 8 working hrs but no one yet has come. Refrigerator is still under guarantee as your products are most durable and I have purchased two refrigerator at the same time and each of approx. 85000 and I don’t want that the company’s name spoils due to me . I have Small kids at home 1 yr & 3 yr old , If any thing happens to the kids then you know what could cause . So I want you to take my complain seriously & take immediate action & send your service person at address immediately.
I am trying to call up at hitachi customer care since 3rd April for servicing of my air conditioner. I have spoken to customer care thrice and every time i got excuse that the system is in updation mode, finally they lock the complaint on 14th April’ 2013. Today executive came for servicing stating that this would be paid service. My concern is why i have to pay servicing charges when i have called your customer care on 3rd April. Now i want servicing to be done within the warranty period.
I have purchased 2 AC’s on 2nd June 2012 from Navrang Electronics delhi. Hitachi Air conditioner of 1.5T Window AC KAZE (RAW218KSD) is what I purchased. On 17th April, 2013 i put a request at the customer care centre for the first service for the two AC’s. They gave me the request number 13041702560 and informed me that the service guys will call me within 48 hours and then they will come for the service, but nobody called me and after four days i called again and still the same reply for waiting for service man. Till today after 8 days there is no proper response from the customer care centre. This is really disgusting that we have such a bad experience with this company. As we have two other AC’s of other companies but it was a great experience to deal with them.
My air condition was install on18-04-2013 the wire used by the company was 1/18 .But it should be 2.5mm and multistage. I have made a complaint on same. But still to be addressed by anyone. How sad.
Dear Sir,
I am sorry to say that i have purchased an A.C 1.5 TON from Hitachi ( the worst ,worst,worst,worst) company in services , my A.C stopped working which is in warranty period ,and i made a complaint on 15th APRIL, but since no body had come to check the A.C, even after making calls to your so called worst customer care centre,two or three times a day , but no body is responding, I suggest all not to purchase goods from the worst service company Hitachi
SUNIL RAINA
Vide Credit memo # CR/06111/3/2012-2013, I bought and paid for a 2 ton split Hitachi AC from dealer Sales Emporium (Garia), Kolkata on 12 March 2013. Though 30 days have passed, they have not delivered the m/c. The dealer says Hitachi is not supplying so they are helpless.
Request Hitachi to take action else inspite of a good brand, they’ll loose customers
The worst Service center i have ever seen. Initially during the 1st one year my service center was Chrompet. They never turn up on the given 48 hour dead line. Minimum of 3 weeks is required after requesting for a service of the AC.
Then the Service Center was changed to Vadapalani and they came once and were on time and good service
The day it crossed 1 year of buying an AC the center was changed to Valasaravakkam. They called me for AMC and i said let it take some time. Then on 27th March i registered for AMC with parts for 1 year. i called them at 6.55 pm and they came to my home at 7.20 pm to collect the Cheque to register for an AMC. but on Mar 30th i had an issue with the AC Water and Ice Cubes Splitting inside the room while using it. Hence we registered a complaint with the customer care on Mar 30th and they said including Sunday its takes 48 hrs for a technician to service the AC. Monday 1st April a Technician called and asked when i could come i said i am available only after 6 pm and he said he can come at 6 pm but never turned up. Day 2 on on 2nd April again i called them he said he forgot and will come today. Never turned up. again on 3rd April they called in the morning and said they will come by 6 never turned up when i called said i forget will come tomorrow for sure, Again on 4th April i called them at 4 tom confirm and 5 to reconfirm no one turned up and when i called the technician they said for sure i will come tomorrow and fix it.
Do they think we are comedians to collect money they can come in at any time, But to service the same customer they can’t come at all. Because the machine is in AMC they get no money out of it and they neglect it. This must be changed or no one should buy Hitachi AC henceforth.
I can mention the names of everyone here However i am giving them a chance to change themselves to service customer properly and i am not mentioning it. if this continues i may have to publish that also. in my next thread.
Regards,
Hamsini.