Find below the customer service details of Lorex. Besides contact details, the page also offers a brief overview of the company.
Head Office
250 Royal Crest Court
Markham, ON. L3R 3S1
Canada
Customer Service
Phone: 1 8888 425 6739
Phone: 0800 047 8594 (UK)
Email: [email protected]
Email: [email protected]
Email: [email protected]
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About Lorex
Lorex was founded in 1991 and is currently headquartered in Markham, Ontario. The company is a market leader in the video surveillance market space. Operating as a subsidiary of a Chinese company Zhejiang Dahua Technology Co Ltd, Lorex manufactures and sells security cameras and related accessories. It has active presence in the United States, Canada, and the United Kingdom. Lorex is in the market with a wide range of monitoring products that are suited for both homes and businesses. With 30 years of experience in the market, the company has gained an edge with innovative products that are packed with latest in tech. Lorex has expanded its portfolio, bringing many path-breaking products over the years. Some of the popular products include the 17 to 22 inch integrated monitors, skype remote viewing, cloud recording, baby monitors and more.
The website is functional in the markets where Lorex is present. With a user-friendly interface, it becomes easy to browse through the products and make purchases. Customers can find IP systems, analog systems, wire-free systems. Lorex home centre, Wi-Fi cameras, doorbell cameras, floodlight cameras, sensors, add-on cameras, security recorders, security storage, cables and other security-related accessories. Some of the best-selling products include 1080p WiFi Video Doorbell, 1080p WiFi Floodlight Camera, Home Security System with 4K DVR and16 Channel Fusion NVR System with Ten 4k Cameras. The company’s most recent feat has been the introduction of 4K IP security systems with advanced 8-megapixel image sensors and 3840 x 2160 pixel resolution recording. Most Lorex products can be controlled through the official app for smartphone or tablets. The Lorex Home app for instance will help homeowners remotely access cameras and view live HD video, customize system settings and playback recorded motion events.
Shopping is easy. The products are listed in categories, and browsing through each category is a cakewalk. The website has a dedicated page for deals, which means customers can get favourable discounts on the product bundles. You can specifically choose for home solutions or business solutions. Simply add items to the cart, punch in your address and make payment. Lorex accepts Discover, PayPal, American Express, MasterCard and Visa as mode of payment. Products come with a standard free shipping. The standard shipping can take 6-8 business days. There are express shipping options available during checkout. Each product from Lorex is covered by a 1-year manufacturer warranty. One year starts from the documented date of purchase. You have the option to choose extended warranty to enjoy 2 or 3 year warranty. The product page along with features and highlights, has details on the warranty conditions. There is also a Q&A section with frequently asked questions. If you need help with installation, there are manuals as well as how-to-videos published on the website. You can also seek help if you need professional installers for the security cameras. There is a dedicated helpline for receiving technical support.Â
I have had your products for years I had to buy a new one. But to be honest, I have never been so disappointed in customer service and lack of help and cannot explain why I’m opening a box and doing this and doing that and when I told her that oh I was told you need to have a friend come help you I’m sorry that is not good customer service.