Contact U Mobile – Malaysia: Find below customer service details of U Mobile, including phone, email and address. You can reach the below contact for queries on new U Mobile postpaid/prepaid connections, retail store locations, U Mobile internet plans, technical support or other questions on U Mobile services in Malaysia. Besides contact details the page also offers information and links on U Mobile.
U Mobile Customer Service
Phone: +6018 388 1318
U Mobile Head Office
U Mobile Sdn Bhd
Lot 11.01, Level 11, East, Berjaya Times Square,
1, Jalan Imbi, 55100 Kuala Lumpur
Phone: 03 2117 9888
Fax: 03 2141 3511
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U Mobile Locations
Click here to locate a U Mobile store/service center. You can visit a service center to pay your bills, register new postpaid, prepaid and broadband services. You can find U Mobile service centers in Kuala Lumpur, Selangor, Negeri Sembilan, Perak, Penang, Johor, and more.
U Mobile Online Payment
Click here to pay your U Mobile bills online. You can pay by Visa and Master Cards. You can make an online payment easily if you are an account holder with Maybank, RHB Bank, Citibank, EON Bank or CIMB Clicks. Besides online payment, bills can be paid at service centers through cash, cheque, debit or credit cards, through ATM, through Pos counters, and post.
Broadband Coverage
To check U Mobile broadband coverage click here.
Download Games/Music
To download games and music for your U Mobile phone click here. You can also find wallpapers, ringtones and much more
About U Mobile Sdn Bhd
U Mobile was founded in the year 1998 as MiTV Networks. The 3G mobile service operator has over one million subscribers (as of 2011) and manages some 1,000 service centers across Malaysia. The telecommunication company was the first to deploy the fastest internet connection in the country. In fact it has over 1300 42 Mbps sites across Malaysia. U Television Sdn Bhd (UTV) is the major shareholder of U Mobile.
U Mobile has prepaid plans, postpaid plans and individual plans for BlackBerry devices. Under prepaid plans you can find plans such as RM10, RM30 and RM50 which offers voice call, video call, SMS/MMS, Voice Mail and much more. Under postpaid plans, you can find U Lite, U Value, U Plus and U Premium. There is U Broadband if you want to browse the internet on your phone with speeds up to 42 Mbps. Visit a service center to activate international roaming on your phone.
My credit balance in U-mobile pre-paid account has been deducted RM10 everyday since 27 April 2023 without my knowledge or authorization. I only realized when I checked my phone message box. I called the customer service and was attended to by Ms Hawa who suggested I changed the password of my U-mobile account. According to Ms Hawa, U-mobile will not refund any money nor are they able to stop this unauthorized transfer. The messages in my phone showed that money was transferred to different numbers. I do not understand why U-mobile is not interested in finding out more about my complaints other than asking me to try to resolve the problem on my own by changing password.
I don’t understand why Umobile is so slow and sometimes the line is very problematic. please Umobile, users want fast internet to facilitate communication and maybe have an assignment that needs to be made. I am disappointed lately that Umobile is not satisfying my heart. please please do something to make the line go back to normal.
I’m really disappointed with umobile, since I’ve been using umobile, I’ve been experiencing network outages, lags, wireless and so on. Even if I refreshed the kit or bought Data Booster, it didn’t solve these problems. And often in a certain period of time suddenly cut off or stalled for half an hour. The point is that every time it happens in the most urgent time, I have decided to cancel the supporting agreement with UMobile and no longer use it.
I had been calling customer service 0183881318 and also the direct line 03 21179888 since morning till evening but no one pick up the calls and keep directing me to the other division which also no one answer any call, i want to change UMobile plan, how to find a human staff in U Moblile? Please help…….
Nobody seems to be bothered to answer customers complaints. Pushing us here and there. After 8pm it’s so difficult to get the mobile data. I’ll wait for another week and if it doesn’t improve I’ve no choice but to change the company.
I keep calling 1318 and the other 018 number but the recorded voice keep directing me to key in my number which has been reactivated. So it is useless. How can I speak to a human staff who can help me reactivate my number?
Urgent – I have a corporate line when i am working at Multi Purpose with No: 01822002001 which promise after 3 month its become my number . I kept the number .
The plan quite expansive but unable to change the plan due to is corporate name . With the help of one AGM MPI Generali , manage to contact account manager ,Enterprise Business – Kent Wong Kok Tiem .018 2008608 to change from corporate to individu and change plan from RM38 to RM79.
Ok my line change plan but bill statement still under multipurpose Holdings Berhad –
Now i want to change simcard to Nanocard but go to authorised dealer cannot as they say
this No: 0182202001 no belong to me .Try to call this Wong but failed or never pickup.
What should i do and who can i refer to resolve this.
For your information my wife used this u mobile number.
Please call me by personal HP: 0162012467 or email as per below.
GREETINGS…. My U Mobile line has been terminated since 8th December 2017.
Last Friday (2nd March 2018), ive paid the outstanding Bill amount RM144.10 at one of your center in Ipoh Parade, Perak and decided to change the previous plan (P70) ive been used since March 2017. After I settled the bill, i also asked the agent that assist me, Mr Beh Shien Loong (as stated in the receipt) if I can change the plan from P70 to P28 using the same line (012-5414125) ive used before and he said yes.
Then he gave me a new Sim Card and tell me that the line with the new plan (P28) will active in 2 hours after the registration on 1.30pm at the same day. After waiting for about a few days (NOT 3 HOURS) the line still COULD NOT CONNECTED.
Ive decided to call your Service Center (SC) Agent yesterday (04th March 2018) @ 11. 45am, and the agent (MR DAVE) said will fix my problem and will gave me the feedback after 3 hours. After waiting and waiting (AGAIN), by 5.48pm ive decide to call back your SC and was attended by an Indian Girl with the promise to get Mr Dave to call me back within15 minutes. AFTER WAITING FOR HALF AN HOUR (NOT 15 MINUTES AS PROMISED) AGAIN i call back the SC (and this time my mother had to intervene) and I was attended by MISS ERIN and promised to get Mr Dave to call me back within 10 to 15 minutes or she herself will.
After 5 minutes as promised, Mr Dave himself called and asking me again what is problem. What kind of stupid question is this? It seems he is not paying any attention when attending my call that morning. After giving him a few information (AGAIN), he said that my mobile number 012-5414125 doesn’t have any records of using U MOBILE line before. (How is that can happen if I do receive the Bills through email, letters and also the notification through my mobile since early ?)
The only conclusion Mr Dave gave me is to log the report to this Comments Field with the promises that they will settle this problem within 3 to 5 working days. So, im hoping that U Mobile will take this complaint seriously and I will receive the feedback within the said period.
If your need any further clarification, please do not hesitate to call me by 018-9144948 or 018-5749290.
I am interested to change over from Maxis to U mobile. I went to the U Mobile center at Queeensbay Mall on Feb 5, 2018 and then again on Feb 7, 2018. Till today, nothing has happenned. The staff at Queensbay promised to call me but it did not happen. WHAT IS GOING ON?? U Mobile is not accepting anymore new customers???
Hi U Mobile!
When I received my last month’s bill I was shocked to learn that I was charged an additional RM 49 for “Usage Charges’ of 5 services which I had never subscribed or used. Upon calling 1318 I was told that I might have accidentally clicked some ‘agree to subscribe’ buttons. But how can U Mobile allow other parties to trick us like that and charge through our accounts without our consent? I am considering changing my provider at the end of the month.
To whom it may concern,
I am writing to express my dissatisfaction with the internet connection provided by your company Umobile in my area specifically at Merdeka Villa Bandar Baru Ampang.
It is with great disappointment that I write to you today regarding my high-speed Internet service. I belief with your constantly expanding and enhancing its network infrastructure to deliver superior voice and data service quality to the consumers, unfortunately for a develop area such Ampang, I experienced severe interruptions to my Internet as well as slow speeds. Not to mention the pay that I’ve already invest towards your service.
I am expecting a full coverage of 4G LTE home network here instead of 3G as other network company is providing such quality service. I am a loyal consumer of Umobile which I have no intention to move to another service provider. This is very important to have a very stable internet connection to maintain our productivity.
With regards to this matter, I really appreciate if you could take this on your urgent consideration to investigate and solve it as soon as possible. Thank you so much for your attention.
Dear UMobile,
Just now I went to Amateur Success Marketing located at 17G, Jalan Raja Haroun.
1. There are no no greeting from any of them.
2. And the girl at the counter name Lydia are so rude! She show face with her grumbling manner to us as a customer, then ask other girl from other counter, who attend us and why we went to her arrogantly?
3. We already told her we want to terminate the line early before she accepted the outstanding payment. But she doesn’t listen well. Only that she told us the owner should come. Come on, she can tell to us nicely right?
4. Then. I said okay thank you. By the way, she never mention thank you at all. Is this the kind of person you take in customer service line ?
Thank you,
A very disappointed customer.