Contact SingTel: Find below customer service details of Singapore Telecommunications, including phone and address. You can reach the below contact for queries on new SingTel mobile connections, billing or cancellation, internet plans, broadband complaints, exStream, Hi!Card, postpaid mobile, mio TV or other questions on SingTel services in Singapore.
SingTel Head Office
31 Exeter Road
Comcentre Singapore,
Singapore 239732
Phone: +65 6838 3388
Fax: +65 6732 8428
SingTel Customer Service
>Billing Support
Phone: 1688
Phone: +65 6235 1688 (international)
>Technical Support
Phone: 1606 (local)
Phone: +65 6796 1606 (international)
>Broadband / exStream Support
Phone: 1688
Phone: +65 6235 1688 (international)
>Hi!Card & Prepaid Broadband
Phone: 1800 482 2800
Phone: +65 64822800 (international)
>Online Shop Support
Phone: 6744 6766
>Business Customers
Phone: 1800 – 763 (SME) 1111
Phone: +65 6763 1111 (international)
_______
Locate SingTel Stores
Click here to locate a SingTel store nearest to your street. You can filter results by retail shops, customer service counters and authorised dealers. You can visit a SingTel store for new connections, enquiries on broadband plans or to make payment for your SingTel bills.
View/Pay Bills
To view or pay your SingTel bills online click here. You can pay your SingTel bills by GIRO, at 7 Eleven, at SingPost, internet banking, or by credit/debit card. Those having accounts with DBS, UOB, OCBC, Standard Chartered Bank, Maybank or HSBC can make payments from their banking accounts.
Online Shop
Click here to visit the online shop of SingTel to find best deals for mobile, internet and TV. You can find exclusive deals for iPhone, Nokia, BlackBerry, Samsung, LG, HTC and Sony Ericsson phones. Prepaid users can find Hi! Card with free 5MB data, free incoming calls, free 20,000 mobile content such as games & entertainment, and affordable surfer packs. You can top up prepaid for $10, $20, $55 and more.
There are also mobile data plans with USB modems or SIM-only plans. With Priority Pass, you can enjoy priority access on your data traffic. For home broadband, you can find 6Mbps, 10Mbps and 15Mbps plans. There is exStream for speed up to 200Mbps through high speed fibre. For television, SingTel has mio TV, a pay-TV service with a wide variety of HD channels, programmes and movies. Visit the website for programme guide or channels on demand. Also you can record programmes with a single click of a button. Mio TV users can subscribe to special content packs such as sports, cricket, entertainment, astro, Bharata pack and more. For a bundled service plan, you can find Mio Home that has 3 home services including mio TV, SingNet Broadband, and SingTel Home Line.
SingTel Rewards
Earn 1 Red Rewards point for every $1 on your bill. You can later browse and redeem your Red Rewards points for SingTel services.
About SingTel
Singapore Telecommunications Limited began as a private telephone exchange in the year 1879. The leading telecommunications company in Asia was incorporated as SingTel and became a public company in 1993. Owned and operated by Temasek Holdings, SingTel has more than 416 million mobile customers in 25 countries. It had revenue of S$16,871 million in 2010. In Singapore, SingTel is the no 1 mobile service provider with 45% market share and 3.4 million subscribers. It also remains the leading broadband and fixed line operator. It’s pay TV service and mio TV crossed the 300,000 mark. SingTel employs more than 23,000 people. In the postpaid market, SingTel added 40,000 customers. At 30 September 2011, SingTel had 37,000 fibre broadband customers in the consumer and business segments.
The SingTel Group has investments in India, Indonesia, the Philippines, Thailand, Pakistan and Bangladesh. It has offices in some 19 countries. SingTel’s subsidiaries include NCS, SingNet, SingTel Mobile, TEPL and Virgin Mobile Australia. SingTel’s services include mobile, internet, fixed line, calling cards and pay phones, security solutions, mio TV, and AMPed. Visit the website for more details.
I had recently received a $300 plus bill. I used Whatsapp to chat with Singtel staff to enquire the breakdown of my bill. Singtel staff said the bill was sent through email which I haven’t received til now. I had personally went down (04/06/2023) to the Singtel shop to make enquiry. The person whom I had asked only explained that my contract has to be expired in order to change to the plan. He did not enquire any of my particulars or even checked if my plan is up. Now, I have to pay the penalty for the breach of contract which I don’t even know in the first place. There was also another incident which they didn’t inform the customer that the contract is going to expire, which result a rise of price in the following month (shocked). A few years back, Singtel also charged me a few hundred dollars for auto roaming which I didn’t use.
I would like to say a big thank you to Ms. Bernice (I hope I get her name right) for attending to me last evening, she has help me with my CIS plan which I missed to apply when upgrading my mobile contract. She is really patient and helpful.
Please keep up the good vibe Singtel!!!
Today at 12.30 pm, I called Singtel customer service for assistance. After half an hour I was attended by Anna. My problem is to have a separate billing account for myself and my son as we are not staying together at different addresses. Anna was unable to do it and I requested for the supervisor. There were a lot of dilly dally on her part, maybe to prevent me from speaking to the supervisor. It took me 2 hours, still no supervisor. The line was cut intentionally or what. Called again, spoke to Mark again no supervisor. Then Janil, with some compromise, the matter will done for next month billing. Yet to see. The problem I am highlighting is the attendance of the supervisor. Why they make it so difficult when they themselves could not do it, no authority, citing protocol. And they wasted my 2 hours. I hope you will look into this and save us the frustration and time.
I like to commend Bryan from Customer Service post paid department. I had recently port my mom’s M1 mobile number to Singtel. And after porting over, the number could not received any calls and i was not able to contact my mom. Hence, i gave a call to Singtel Hotline and i was served by Bryan. The whole verification process was frustrating as Bryan could not verify/locate/find my new Singtel account in their system. I was getting impatient and frustrated. But Bryan remains calm and composed through the entire process and we were able to resolve my issue eventually.
We need more of such good Customer Service peeps like Bryan. Good Job! Well Done Bryan!
I am most annoyed with Singtel. I tried to pre order S21 with the promise of a free tablet worth $448. I pre-ordered on 24 Jan and the staff promised to call me on 25 Jan. No call came so on 26 Jan I called. Told the order was not submitted but they could see it on their end. Told to re order which I did on 26 Jan. Chose delivery on 30 Jan. Nothing happened. Called on 30 Jan. Same reply. Order not submitted. Can I pls reorder? Did. Again sales staff said Not submitted. And now it’s past their tablet promo. Singtel is not making things happen
Hi,
I’m trying to reach SingTel customer service from overseas and would like to deal with someone by email as I have already spent hundreds of $ trying to call when no-one seems to know what to do and pass me to the next person and I wait in line listening to the elevator music while dollars roll in…
My singtel Unlimited swop phone is locked for overseas SIM card use and Ape says only the carrier can unlock it but no-one at SingTel seems to know what to do. I am in quarantine without proper internet access due to this and I’m increasingly frustrated with the situation! Thank you for any advice or contact!
Hi , I just switch to m1 fiber home board band a year ago due to Singtel’s inefficient services in responding to our requests and delay for a very long time.
Currently because of CB, my daughter mobile bill was extremely high due to recontract
issues. She was not able to do it online and at Singtel shops . On top of that, she tried emailing and calling to avoid over billing but failed to get any replies from SingTel.
She finally manage to contact recently during the phase 2 period. As for the billing charges, she had to turn to technical support to get someone directly to talk to. Your customer service staff Peter Jon Ernst promised to get back to her on Friday 26 June regarding the issue but forgot to do that and called on 28 June instead, 15 mins before his knock out time.
To my surprise, he wasn’t able to waive the extra charges. And maximum only $20. If he had called my daughter this on Friday, we would be able to cancel services with Singtel as her recontract date started on Saturday 27 June.
As a customer, this service is so disappointing and this is totally not fair to pay for a service like this.
LOL, just to add more unpleasant experience with Singtel.
My home digital line has not been working since Jul 2019 after installation. Several attempts with Tech support did not resolve to issue… Gave up.
Today 15 May, I called my home line supposedly mine which had not been working, the call was routed and answered by another household….What the hell is happening to Singtel…
I will like to commend your customer service hepline staff Mona (singtel helpline contact no. 1688) for her prompt response to my enquiry n solving me problem speedily today. I was not getting anywhere when I first contacted Singtel help through using their chat line yesterday. Your online chat line contact Shirley had no understanding at all of what my query was and referred me to other singtel services which is totally unrelated to my issue. When I rephrased the query to Shirley her response was she will get her colleagues to attend to me n I will hv to wait for their response. But her colleagues were no help at all. I have no choice but have to call 1688 to speak to your customer service staff even though I had to wait for a little while for someone to answer. And I am happy that Mona picked up the call n solved the outstanding issue speedily.
I would like to say a big THANK YOU again to Ms Anis, a customer service staff at the home department whom was amazing!
She went the extra miles to assist and resolved all my issues on my One pass account login after my frustrating attempts for 5 days (I had connected with 3 customer service staff @ 1688 before chatting up with her ) just to get a copy of my latest mobile bill which I was not able to download from the email from Singtel.
My call was route to her actually after my 3rd call to 1688 just to check on my broadband account. I was indeed very impressed she was patient, resourceful and very very helpful.
I hope recognition will be given to her by the company for her good service attitude . She is a rare found in your organization!
Firstly, I want to feedback that under this “Contact Us” page in Singtel’s website, and in the ” Nature of feedback” drop box, there are a few nature to select, even “Compliments” but there is no “Complaint”. Does it mean Singtel only takes in compliments but not accepting feedbacks on complaints?
Now here’s my main feedback and it is actually a complaint and I have to put it under “General Enquiry and Billing”.
On 23 Jan, I made a call to Singtel informing about my relocation of place of residence. I am a subscriber for home broadband,2 mobile lines, 1 home line. I was given 2 dates; first one on 29th Jan 2020 between 10.45 to 12.30pm. This date is for Singtel’s 3rd party contractor to check whether my new residence of stay is fibre ready? I was also told that there will be a relocation charge of around $140+ and it’s a standard charge even for subscribers. I accepted it. Another date given is 3rd Feb 2020 for Singtel technician to “turn up” the services in my residence if the place is confirmed fibre-ready.
About 2 days prior to 29th Jan, I received a call from the Relocation Team informing me that the 1st appointment cannot be confirmed due to high ”back log” of the 3rd party contractor. This will also mean the 3rd Feb appointment by Singtel Technician cannot be confirmed as well. I was told there is now no definite date for both appointments. This is extremely frustrating! no wifi, no internet, no broadband. Seriously, this is ridiculous in this IT dominant era!
In the end, I have to accept that appointment for 29th Jan will not happen. The laughing thing is that somehow a technician from the 3rd party contractor turns up unannounced at my door on 29th Jan. he did his test and told me my premise is fibre-ready. When I called to inform Singtel Relocation team, they were unaware and surprised as to why the 3rd party contractor says the appointment was cancelled and then now, they turned up? I am shocked with such poor coordination between Singtel and their 3rd party contractors.
When I first made appointments with Singtel, I also called to make appointment with Starhub with regards to my relocation. I was using the services of Cable TV with Starhub. I was given the free use of their broadband services. The Starhub appointment was made for 31st Jan 2020. On 31st Jan, their Technician came and fixed up both the Cable TV connection as well as the broadband services all within 20 minutes! There are no charges for both services because I have a service contract with them.
I am now writing and posting this on Singtel Facebook using the broadband of Starhub!
Singtel, pls seriously think about this : I am a user of both Singtel and Starhub services. Singtel will be charging me about $140 for the relocation services and till now at this point of me writing this, the broadband is still not up. While Starhub set up and running of their broadband in my premise and is free of charge. Who do you think I would sign up with when time comes for my renewal of broadband services? It’s obvious isn’t it?
I was most shocked by the horrible standard of service in singtel. My home line was down for 2 weeks. Me and my wife tried to call 1688 several times over 2 days. There was no option to speak to a customer service operator. It kept knocking out our calls.
I was forced to use their WhatsApp service, where the agents were clueless. Once I didn’t reply to their text for few minutes, they would cut me off. I had to text again and repeat my query to the next service agent who was clueless about why I needed help. There was one service agent who kept demanding my nric number which i didn’t want to divulge over WhatsApp. When I refused he kept telling me to call 1688 and insisted that a human was manning the phone. Only after a long conversation did I realise he was from the mobile number section. How disgusting!! Time wasted. My problem only got solved after 2 weeks when they finally sent a technician who said my line was corroded and he made adjustments. Imagine when they sent the technician they insisted that I would be charged $60 if it wasn’t their problem.
Singtel is the worst service provider.
Happy New Year!.
I like to comment on Ms. Syah Selamat of premier 1688.
Honestly, I have nothing good to say about Singtel. Calling 1688 is rather pissed off!. It take at least 10 minutes to have someone on the line, if lucky!.
I called on the 30 Dec 2019 at about noon and Ms. Stay answered. It is about my e-billing. I have difficulty in opening up the e-billing for a week since receiving it…… It is always in progress.
Explained to Ms. Syah……she immediately went into action getting copies for me. What impressed me most….. She never stop following up till all the accounts are in and I have 7 of them!. It took more than a day…. With her last call on Dec 2019!.
It is her attitude towards her work and this will also prove her character, professionalism and responsibility.
My sincere thanks to her and I like to register my appreciation with the company!. Kindly do her know about this message!.
Thank you!.
Regards
kang Beng Seng
Searched and found this Singtel feedback platform .
Singtel seriously need to re train your entire customer service staff at West Mall outlet !
They are arrogant , rude with indifference attitude to customers ! Poor customer service and poor service language . They are unprofessional and behave just like those in Sim Lim Tower !
No wonder biz is isolated in this outlet comparing to opposite M1 outlet !
Hi,
I am a SingTel consumer. I would like to enquire that why there are two accounts 5502xxxx and 7533xxxxunder my address. But I only have one internet access since 4/12/19. But you are actively charging me for two accounts.
I have called your custom service to cancel the chargeable TV programm one to two month ago, but until now, i still paying for it.
I called custom service staff lisa this morning, but what I get from her, all are inaccurate information regarding the two active accounts.
I really disappointed with SingTel. I would like to request an explanation on this overcharging me for past one year. And the service I enquired to cancel the chargeable tv program.