Qatar Airways is the state-owned flag carrier airline of Qatar in the Middle East and one of the largest airlines in the world. It operates flights to all six continents, including Asia, Africa, Europe, North America, South America, and Oceania. The airline connects to more than 150 destinations on the world map.
The Doha-based airline has won numerous awards over the years, including Skytrax’s World’s Best Airline. It has been consecutively awarded for its outstanding performance and services in the hospitality sector in 2011, 2012, 2015, 2017, 2019, and more recently in 2021. The airline has earned a five-star rating, winning the confidence of the traveling public. They managed to maintain the highest standards of safety and hygiene onboard even during the pandemic years and earned a five-star COVID-19 Airport Safety Rating. They have consistently adhered to the highest possible standards of professional, independent scrutiny, and assessment.
How to Contact
If you are looking to reach out to the customer service of the airline, you will find the details below. You can reach the numbers for queries on new reservations, lost baggage, cancellation or others.
Address
Qatar Airways Tower 1,
Next To Al Manna Building,
Airport Road, Doha, Qatar
Support
Phone: +974 4144 5555 (Qatar – Main)
Phone: +971 600521473 (UAE)
Phone: +61 283201015 (Australia)
Phone: +5511 51080474 (Brazil)
Phone: +1 888 366 5666 (Canada)
Phone: 400-994-9991 (China)
Phone: +33 488910726 (France)
Phone: +49 6917 4899 14 (Germany)
Phone: +91 95129 72827 (India)
Phone: +7 4951083497 (Russia)
Phone: +44 330 912 7415 (UK)
Phone: +1 877 777 2827 (US)
Qatar Airways has been recognized for its exceptional service, luxurious cabins, modern fleet, and innovative amenities. It has been known for continuously upgrading its products and services to enhance the passenger experience. It offers a high level of comfort, convenience, and safety to its passengers, making it a preferred choice for many.
Qatar Airways was launched in 1997 and completed 25 glorious years of flying in 2022. It is owned by the government of Qatar through the Qatar Investment Authority.
Passengers flying with Qatar Airways can enjoy a range of benefits, including comfortable seating, excellent in-flight entertainment, delicious cuisine, and exceptional service from the airline’s attentive cabin crew. The airline also offers a frequent flyer program called Privilege Club, which allows members to earn and redeem miles for rewards.
Popular Routes of the Airline
Qatar Airways operates flights to over 150 destinations worldwide, with some of its most popular routes including — Doha to London; Doha to Bangkok; Doha to Paris; Doha to New York; Doha to Sydney; Doha to Istanbul; Doha to Singapore; Doha to Tokyo; Doha to Delhi; and Doha to Johannesburg
New destinations include Dusseldorf in Germany, Qassim in Saudi Arabia, London Gatwick, and many more. Qatar Airways’ primary hub of operations is Hamad International Airport in Doha, Qatar.
How to Book Your Flights with Qatar Airways
- Visit the official website of Qatar Airways.
- Click on the ‘Book’ tab on the home page and then on the ‘Flight Schedule’ option.
- On the Timetable window, select ‘round-trip’ or ‘one-way’, whichever applies to you. If it is a round-trip, enter your origin and destination cities, with the departure and return dates, and click on ‘Find Flights’ to select and confirm your booking.
- If it is a one-way trip, simply enter your origin and destination cities with the proposed date of departure, and find your flight/s. In both cases, select your preferred flight from the list of available flights.
- Choose your cabin class and any additional services, such as seat selection and extra baggage allowance. Review your flight itinerary and total cost.
- Enter your personal and contact details as requested, including your name, email address, and phone number.
- Choose your payment method and enter your payment details. Qatar Airways accepts various payment methods, including credit cards, debit cards, bank transfers, and PayPal. The accepted credit cards include Visa, Mastercard, American Express, Diners Club, and a couple of others. The available payment options may vary depending on your country of departure and the currency used for your booking.
- Review your booking details and agree to the terms and conditions. Click on the ‘Confirm and Pay’ button to complete your booking.
How to Check-in
Here are the steps to check in for a Qatar Airways flight —
Online Check-In
- Visit the official website and click on Check-in tab.
- Check-in with your booking reference or e-ticket number, and last name.
- Select the ‘Check-In’ option and follow the prompts to check in online and print your boarding pass.
Mobile Check-In
- Download the Qatar Airways mobile app on your smartphone.
- Select the ‘Check-In’ option and enter your booking reference number and last name.
- Follow the prompts to check-in on your mobile device and download your boarding pass.
Airport Check-In
- Arrive at the airport at least 3 hours before your flight departure time.
- Proceed to the Qatar Airways check-in counters and present your passport and booking reference number to the agent.
- The agent will print your boarding pass and check any baggage you may have.
Please note that the available check-in options may vary depending on your departure airport and flight destination. It is recommended to check the specific check-in requirements and options for your flight on the Qatar Airways website or by contacting the airline’s customer service.
How to Manage Booking
Please follow the steps outlined below to manage your flight booking.
- Click on the link here.
- This will open the ‘Manage Booking’ page for you.
- Enter your booking reference (PNR) or e-ticket number and last name in the appropriate fields.
- Press on ‘Find Booking’.
- Your booking details will appear on the screen. From here, you can view and modify your flight details, including the flight date, time, and seat selection.
- You can also manage your meal preferences, request special assistance, add extra baggage allowance, or make changes to your contact information.
- If you need to cancel your booking, you can do so online, and request a refund, subject to the fare rules and conditions of the ticket.
If you need further assistance, you can contact the Qatar Airways customer service team through the website, social media channels, or the phone.
What You Should Know of Frequent Flyer Program
The Frequent Flyer Program at Qatar Airways is called Privilege Club, which is designed to reward loyal customers with a range of benefits. Members earn Qmiles for every eligible flight with Qatar Airways, as well as for hotel stays, car rentals, and other partner transactions.
Privilege Club has four membership tiers — Burgundy, Silver, Gold, and Platinum. Members receive tier benefits, such as priority check-in, lounge access, and extra baggage allowance, depending on their membership level. Members can access Qatar Airways lounges, including the exclusive Al Mourjan Business Lounge in Doha, depending on their membership tier and class of travel.
Members can use their Qmiles to upgrade their flight to a higher cabin class, subject to availability. Members can earn and redeem Qmiles with a range of partner airlines, hotels, car rental companies, and other partners. Privilege Club allows members to combine Qmiles with up to nine family members to earn and redeem Qmiles faster. For queries or help on Privilege Club, you can call +974 4144 5555.
Unprofessional and irresponsible managment. Its been more than 15 days my baggage did not arrive on the flight. Filed a complaint but no response from them. The app show under tracing. No single email address is given on their website for the customer care and baggage services. If you call them on their given number to they will simply say i have put your request in the system and will contact you soon.
All comments are true. Ignorance, lack of professionalizm, no any way to contact service desk. If I can say something, do not use Qatar Airways. More than 3 weeks are gone and no single phone to explain curent situation with lost luggage.
The claim is also frozen with no action taken. There is no respect even for business class pasangers.
Like many recent comments, Qatar’s service for lost luggage is horrendous, and actually non existent. Flying business class from CPT>DOH>SEA they misplaced a bag and their is no way to seek assistance to locate the bag.
-after filing a claim the app only says “Tracing” with no other information
-there is no inbound number to reach baggage services despite their website and app saying “Please contact baggage services for further assistance”.
-customer service will not support you in baggage issues as they are there only to take your money for new flights
-the online chat and WhatsApp support do not respond (even with automated support).
-I even drive back to the airport and spoke to the baggage service personnel who told me:
—-they have never lost a bag (shows thei ignornance)
—-there is no way for them to know what lost bags may show up on the next flight so they just wait to see what arrives (again shows their lack of training and care as all air carriers have to have detailed records of what they bring into another country; they simply don’t throw bags on the plane)
—if your bag arrives they will call you
—if your bag doesn’t arrive you will never hear from them. EVER!
—there is no way on line to file a claim for reimbursement. They say “send us the details and we will play what we this is necessary”. There is no form, no way to file, no email address.
Also, the Business class service has dramatically declined We will never fly them again. There goes $40,000 of annual airfare from this family. I wonder if they ever try to understand the harm they cause themselves by their lack of professionalism.?.?
Unfortunately, I chose for my and my family’s trip the pretentious Qatar Airways, which this trip had and still has strange problems. Because of the long delay of the flight from London, we lost our next flight from Doha to Tehran flight and in Doha, and Surprisingly at Doha Airport and at the transfer desk, officers without considering our situation and our exhaustion, especially my 9 years daughter, did not give us any place to rest until next flight, and my little daughter had to stay 7 hours on an airport seat from 1 AM until 8 PM when usually all people want to sleep, we just had to sit on a chair because of Qatar Airways.
After we got the next flight to Tehran and got there, we realized that our luggage had not arrived the officers gave us three receipts, and they said that based on Qatar Airways rules, they will bring the suitcases within 24 hours maximum. It’s been 8 days since then, but nothing happened yet, and we have been extremely hurt financially, and mentally.
In the last 8 days, I have on average called the number on the receipt 150-200 times daily, but no one picks up the phone, and the city Qatar Airways office very easy and without any help passed us to Airport for consideration. And since the airport is 40 kilometers away from the city, it is not practically possible for me every day to go there in person. I am also sorry for you as a company that claims to be the best.
It has been two months since I arrived at LAX 1 on the 3rd March 2022 That one of my baggage did not arrive at LAX called customers service I was given a link help to fill in, it is on the report list, to date I have not received any information or a reference number referring to my lost baggage from Qatar which is very frustrating. How I should put a claim to Qatar Airways for the extra bag plus excess weight of 29 kg I paid for beside my belongings.
We travelled on the 17th March 2022 to Turkey. One of our bags never arrived, 10 days later we still have NO updates. The number given to us is obviously a false number as it only rings. Online checking just shows under tracing. Very very disappointing. We’re not sure what to do next as there’s absolutely no feedback or response from the Qatar team.
Same for me;
It’s been 8 days since I arrived , and my luggage is still under tracing!
and there’s NOBODY to help us! Unbelievable, very irresponsible airline
I along with my spouse traveled from Delhi to Belgrade on Qatar Airways flight ,QR 0571,and one piece of our baggage was not delivered to us at Belgrade, but sorry to state that the attitude of staff was very uncooperative and about after 22 days no information is being supplied to us,only on the website it is stated that the bag is under tracing, they have not even paid us the delayed baggage compensation, the phone number given to us is always unanswered. Is This the way the way the so called reputed airlines like Qatar Airways deal with the customs. Very sad state of affairs.
On Tuesday 13thAugust I flew from Perth W.A. to Doha on what should have been a short stopover on my way to Instanbul. QR239 boarding time was6:40 am we sat on the plane with no air conditioning for 2 hours before being told to catch buses back to terminal with little explanation what was happening, it was very disorganised, at 12:15 we boarded again, due to leave at 1pm. It was over 40c on the plane, again with no air conditioner, we were on there for nearly 2 hours, before we disembarked again, with no communication again we finally found out we were leaving from a different gate at 6pm this didn’t happen, we finally flew out at 7 pm..I had been at that airport for over 12 hours. and didn’t get to my tour hotel till 2pm.then had a early start that morning with my tour. I feel I deserve compensation for all the inconvenience I went through, an upgrade on my flight back to Australia would be great
hi there,I Book two return tickets from Sydney – Amman for myself and my wife as it was on offer and my wife was in Amman and I thought it will be okay. today when i went to the airport they told me that my wife’s ticket was canceled as she didn’t fly from Sydney and both we couldn’t travel as i can’t leave my wife behind as it is her first time that she travel overseas and I still remember at Sydney airport nobody highlighted this issue to me and I traveled normally, now me and my wife we couldn’t fly on our trip both and we have Marriage arrangement in Sydney and it cost us a fortune and we can’t travel and we don’t know whom we shall contact. so please advise us urgently.
How to retrieve Qmiles account? Burgandy member before but its been awhile since I used my card and I booked for a flight and wanted to use the same Qmiles account. Please advise.
Thanks,
A big Shout out to Qatar Airways. My trip to China Nanning was my first so i opted to book my ticked at the O.R Tambo International airport. Thanks to your very friendly staff, my trip was a great experience. Thank you for your great service on the plane. Shout out to your music compiler, what a great playlist! Thank you for adding Arijit singh to your playlist, i felt at home. Thanks for awesome movie line up as well. Shout out to all your staff members, i was very well informed when i was changing flights from Doha to Hong Kong and to Nanning. May you continue to treat your customers this way always. I had a great experience. Thank you
Dear Qatar airways,
I am emailing regarding my recent experience on a long haul flight to Singapore from the UK. I departed 8.05am local time on the 25th June to Doha. After a 2 hour layover I then took another flight to Singapore. This was my first time flying on Qatar airways. Although I fly very often, I like to vary up the airlines I choose to fly with so I can see how they compare.
My first impressions of Qatar airline were good. Everything looked very clean, and we were greeted very nicely. We were assisted in finding our seats and had to walk through the business class to make our way into economy which was teasing, as I’m sure Business class would have been another experience altogether. After a slight delay we departed. We were offered drinks and water often to keep hydrated which was excellent as it saved me having to ask. The service was faultless, the air hostesses were always happy to help.
A few minutes into the flight I explored the entertainment system. Now prior to flying on Qatar, I was told that Qatar had one of the best entertainment systems to offer. I apologise but I have to beg to differ. The entertainment system is something I’m quite critical about in general. It’s the thing I look forward to the most when flying as I’m not a keen flyer (even though I fly quite often) and like to keep myself distracted.
I explored the entertainment system and to my dismay realised pretty quickly that other than a few new releases, there was not much else to keep me entertained. What made matters worse is that I knew I had 3 more Qatar airline flights to sit through (flight from Doha to Singapore and 2 flights from KL on my return to the UK).
Now I’m a 28 year old female who keeps up to date with music and TV series but not one album or TV series tickled my fancy. The music was outdated and included old albums from Shakira and Justin Timberlake that nobody listens to anymore! If you’ve already seen the TV series: Suits, which let’s be fair, most people have, there are no other TV series remotely interesting to watch. So after tirelessly watching a few movies I hadn’t seen before, I attempted to connect to the internet.
Now I don’t know about you, but 15mins of free internet allowed me to listen to 3 songs on YouTube and that’s pretty much it. Then I was back to frustratingly punching instructions into the touch screen TV which was painfully unreceptive. My biggest annoyance on this whole flight was the lack of information provided regarding the flight. Now I consider myself to be very tech savvy and someone who is very adept at using technology devices. So I beg the question, why did it take me several agonizing minutes to figure out any flight details? All I wanted to know was how long I had left on the flight? Why must it be so hard to be provided with this information? You would think it would be under the maps, but no, I had to be on a pursuit to find it in the most unlikely of places, a tiny tab that popped up when you tapped the screen when watching movies.
Now enough of the moaning, I want to finish off by saying that I thoroughly enjoyed the little pastries provided and the cakes were moist, delicious and tasted home baked. The food was always given at the perfect time and the lighting technology on this plane was definitely a plus. The customer service was very good despite the one time my husband had asked for the time of sunrise; it took over half an hour for this information to get passed on from the captain and 3 different airhostesses to get back to us. Oh and I must mention that time my husband didn’t have the movies I had on my screen, so had to wait forever for it to be updated. After mentioning it to 2 different airhostesses who had no idea how to resolve the issue, the matter was finally passed on to a supervisor who finally sorted out the issue.
I hope my honest review above will give you some insight into how to improve your services. Overall my experience on Qatar wasn’t poor; however I feel there is still room for improvements to be made. Happy to answer any questions, provide more insight and tips.
Kind regards
Honest Review
Please send me your Customer Service email address urgently.
I really need you to read this and respond before this Friday 27 July 2018.
My trip experience with Qatar
On 14 July 2018, Air Botswana flight delayed as a result a few of us missed our flight to London via Doha. Were told that Qatar was going to rebook us on a 20:20hrs flight which meant arriving in London 15 July in the afternoon as opposed to morning. I really needed to be in London in the morning. I explained my situation and requested that I was put on a direct flight to London but my cry was not considered. Three other ladies who were on the same Air Botswana flight that delayed but were using Emirates and were put on a British Airways direct flight to London without even asking for it.
Emirates cared for their customers whilst Qatar failed to do the same for me. What is it that will attract me and other customers to keep flying with Qatar airlines?
When booking online, I chose the schedule with less hours of waiting even though it costed more. It became more hours of waiting in transit but at the same cost. What is Qatar going to do to compensate me? May I please have a response before my departure date on 30 July.
My trip experience with Qatar
On 14 July 2018, Air Botswana flight delayed as a result a few of us missed our flight to London via Doha. Were told that Qatar was going to rebook us on a 20:20hrs flight which meant arriving in London 15 July in the afternoon as opposed to morning. I really needed to be in London in the morning. I explained my situation and requested that I was put on a direct flight to London but my cry was not considered. Three other ladies who were on the same Air Botswana flight that delayed but were using Emirates and were put on a British Airways direct flight to London without even asking for it.
Emirates cared for their customers whilst Qatar failed to do the same for me. What is it that will attract me and other customers to keep flying with Qatar airlines?
When booking online, I chose the schedule with less hours of waiting even though it costed more. It became more hours of waiting in transit but at the same cost. What is Qatar going to do to compensate me? May I please have a response before my departure date on 30 July.
I am flying back to Gaborone, Botswana on 30July Flight QR328
I am flying back to Gaborone, Botswana on 30July Flight QR328. You have just changed my flight number to from Johannesburg to Gaborone to 4658 with a further 2 hours waiting in transit. I am not accepting this further in-transit wait without compensation.
I am travelling from Manila to Frankfurt with transfer to Condor Airlines for a flight to Tobago (TAB).I would be using the international transit facility in Frankfurt, where I will not go through immigration or customs to claim baggage.
The question is, will Qatar Airways check my check in baggage at Manila, straight through to my destination (TAB) via Condor Airlines.
Last time I traveled this route with Emirates Airlines, it was done at Manila, and I just want to confirm that it will also be none by Qatar Airways.
I sent the below complain to the email id suggested by the Doha International airport customer information center. They assured that I will get a response within 48hours now its been 72 hours and I don’t have any response from them yet. I regrate for choosing your airlines.
Email: [email protected]
I am writing to complain about my travel ordeal with Qatar Airways. Given below are my flight details.
Name: Dhakshayani Nanjudan
Flight: QR 756
Date of departure: 18th April 2018
Departure: Atlanta USA
Final destination: Bangalore India
Its unfortunate and disappointing how insensitive Qatar airlines is about religious beliefs and cultural practices. I am taking an international flight (25 hours) alone with my 2.5 year old son. I was tired by the time I board the flight in Atlanta. As my baby fell asleep, I might’ve dosed off as well. I had missed in-flight food service. When I woke up, I requested the crew member to serve the food as they were finishing off the food service. I explicitly told the hostess that I am a vegetarian and I don’t eat meet. She brought me a sandwich and told me that its a vegetarian sandwich. I ate a third of the sandwich and felt uneasy and threw up. I came back and checked the stuffing inside the sandwich and I saw some meat and I immediately went to the crew member and she looked at my sandwich and confirmed that it was a turkey sandwich.
I have been a vegetarian all my life. Eating meet goes against my religious beliefs as well as my personal reservations with animal cruelty for carnivorous food habits. Because of your crew member’s negligence I ate meat. I felt terrible and could not control the urge to repeatedly throw up. I might’ve threw up at least 10 times during that entire flight. How can Qatar Airways be so insensitive about other religion believes? Why are they not paying attention to what they serve? How do you handle people with food allergies? Some food allergies could kill people especially when you are trapped inside the flight. I just can’t imagine how irresponsible the crew members are. You have hurt my believes, made me physically sick and caused a great deal of trauma by making me eat something that I despised my whole life with your negligence and irresponsibility.
As I mentioned above, I was traveling alone with a 2.5 year old baby. When I boarded the flight in Atlanta, my stroller was taken from me and I was told by the Qatar Airways crew member that I will be provided with a Qatar Airways stroller to carry the baby from the aircraft to the next flight gate. However, when we landed in Doha, there was no stroller available. My baby weighs 35 pounds and I had to manage him without a stroller. I was made to believe that I will be given a stroller to carry my son around in Doha, I was not prepared to handle him myself without a stroller. Being sick, I had to carry a sleep-deprived, tired and crying baby across the airport. After I finished my security check and when I dropped my baby down to pick up my bag, he suddenly ran off of me and one of the gentleman caught him and brought him back to me. As I was in the middle of the security check, I could move fast enough to catch him running away from me. It was one of the worst feels to see your baby running away from you and I couldn’t do anything about it without raising an alarming situation during security check. Flying for 17 hours ,you can imagine how agitated/frustrated kids of that age could be, its super difficult to manage them without a stroller. Qatar Airways should be considerate about people traveling with kids and make sure to keep enough strollers available to service everyone on board with needs.
After enduring hard time with my baby in Doha Airport I reached the information center located near gate “C”. I can’t explain how rude the representative was, people come to information center because they have a problem and mostly they are frustrated. Since the representatives are the face of the company, they need to be polite and be a good listener. We don’t expect them to rectify our issue on the spot, but they need to have patience to listen to our issues. The rep was so rude that she was not in a position to listen to me. She also mentioned that “providing stroller is not Qatar Airways’ responsibility, its just an option”. If this is the case, then you need to specify that explicitly to all the passengers who travel with kids and let passengers know about it ahead of time.
Its a real pity that even after the service representative saw me struggling with my kid near her desk, I was treated with almost disdain. The service rep told me that providing stroller is not mandatory, and that I could leave my kid at the play area. I still don’t understand why she made that recommendation, even if I leave my kid in play area, how do I use the washroom with a loose toddler, waiting time in Doha was around 3 hours how can Qatar Airways expect me to take care of a toddler for that long without a stroller. Your rep even saw my kid sleeping on the ground, crying and screaming.
I also complained to the rep about the meat sandwich mix-up issue, I was shocked to hear the response. As I expressed my feelings and how hurtful and sick that made me, the rep responded to me with “oh its just a meat sandwich, its food”.
I have been on international flights since last 20 years and I have traveled with multiple airlines, I have never had such horrid experience with any airline. The sheer unprofessionalism shown by the desk staff to handle customers cordially and resolve issues amicably exemplifies my travel experience with Qatar Airways. Its sad that Qatar Airways is insensitive about passengers’ food reservations and/or traveling with kids.
I wanted to talk to someone in public relations. Please share the number.
Regards,
Dhakshayani Nanjundan
i booked two tickets for travelling to United States of America in the month of July 2018, and therefore I was looking for a suitable and economical travel options. Keeping in view your reputation and market presence, your claims about world class services and hospitality, and also your claim about voted airline for the fourth time in 20 years of your services, travel agent recommended you for the travel. Now, it is also claimed by you that you are also fair in your dealings and never misguide, mistreat, cheat and deceive your valuable customers. It is also propagated and advertised by you that early booking will save money. As with the passage of time the seats get booked and keeping in view increase in demand, ticket rates also increase. So, in view of your claims, though my son is to travel in month of July 2018, and much period was there to make arrangements, but keeping in view your promise that the rates will increase with the passage of time I booked ticket on 07.03.2018, for to and fro travel from Delhi to Boston on 05.07.2018 and return ticket from Atlanta to Delhi on 22.07.2018 costing Rs.1,46,000/-, Vide tickets no. 1575370797782/83 and 1575370797784/85. The amount was paid and tickets were also confirmed. This was on 07.03.2018. It was stated that the price offered was the least, and in no case the prices will go less.
Very next day, i.e. on 08.03.2018 and thereafter also I visited your booking site and was shocked and surprised by your cheating me and such like persons. As stated by you, the tickets prices were going to increase with each passing day, but quite astonishingly it happened otherwise. As the ticket rates for the same flights, for which I had paid Rs.1,46,000/- on 07.03.2018 were available for as less as Rs.1,21,000/-. I felt cheated and deceived by your act and conduct and now left with no other alternative but to sue you. I booked my flights about 3 months advance, and the person who is going to book the tickets about few weeks ago will also get the same benefits and privileges. You will be enjoying on my money for 3 months. this is nothing but fleecing and cheating customers like us who are paying you in advance.
Hi ,I and my husband have already one way ticket from OKC to Tehran by Qatar airways on May 15 ,Now I need change it to round trip .how can I do it? I mean pay less for return fare.Thank you for your help.
With Respect
Seat QR 0833 ECONOMY 77K Zone 2 MD
18:30 Departure From Destination Departure Date Departure Time Bangkok Doha 08 Feb 2018 19:30
Sat in seat 77J, Zone 2 was my partner.
Shortly after leaving Bangkok and the seat belt sign being switched off, my partner tried to recline her seat, for whatever reason it would not recline, I tried my seat, it also would not recline. My partner called for assistance and an attendant came along and tried the seat, it would not recline, I am also sure that the isle seat would also not recline. The attendant said she would try and move us to another two seats. After the meal service the attendant said no other seats were available, at least not two together. Bottom line was we have to put up with it for the duration of the journey, we did, and accept that things go wrong and not much can be done during the flight.
When it came to landing in Doha the attendant asked us to put our seats upright, we explained that we had some 7 hours earlier pointed out that the seats did not work and that we had travelled all the way with the seats in the same position. The attendant then brought a supervisor who insisted on the seats being completely upright for landing, (they did not insist on this when leaving Bangkok, the seat was in the same position). The supervisor would not take our word for it that the seats would not work, but she did say that she was only told about one seat not working. So where was she for seven hours during the flight if she was aware that a seat was not functioning properly??? She then attempted to get the seat to work, insisting that it be upright for landing, she even got the person sitting behind my partner to push on the seat, it did not work, indeed none of the 3 seats worked. When she finally accepted that the seat did not work, she began to apologise. When asked where she had been for 7 hours if she was aware that one seat did not work she became defensive, I did not like her attitude, I told her to go away and that if this was Qatar Service I for one would no longer use them.
Several times during the flight there were adverts referring to Qatar Airlines – Number One in 2017 -really?????? Well it certainly was not for customer service.
Furthermore, on the next leg of our flight Doha – Manchester, when about to land a Middle Eastern gentleman sat in the middle seat of the middle section of the seating areas, against the bulkhead, possibly 10E was asked to clear the area in front of him, store his belongings as you cant have items on the floor during landing, he completely ignored the attendant, he actually reinstated the pullup screen from the seat storage area and watched a programme all way until the plane had landed and came to a standstill at the gate, no real effort had been made to get him into a position of safety – why would this be???? Best Airline – now ignoring safety requirements????
I am disgusted with what I have witnessed over the two flights. If you are the best, I certainly do not wish to fly with the lower evaluated airlines. I really do think that you require to have a review of your Customer Service Procedures.
Dear Sir/Madam,
I would like to bring to your kind notice that I was cheated by Qatar Airlines which is a very reputed company in Tours & Travels market. There was a Phone contact in Delhi where I met the representative of Qatar Airlines, named Ms. Era Bhasin, to get a Kerala honeymoon package.
I sent a query regarding the package for Kerala to Qatar Airlines in 31st Oct, 2017 for travel dates from Dec 6th Dec to 12th Dec. I was given the package of approx. 80000/- (inclusive of airfare). I immediately confirmed as it suited my needs and budget. The intention of booking so early was to get good deal and I was assured of it. I paid the amount as asked by tour operator. The package included- stay in best hotel with candle light dinner, bed decoration, wine bottle and cake. Just a day before travel, we were told that the hotels will be changed due to cyclone as they were unable to give us accommodation in on the booked hotels. But it turned out to be a disaster hotel and nothing was given as promised. More so, to our surprise when we reached to another destination we were told that the rooms were changed and so was the hotel. The booking of the houseboat was changed without any prior notice and the person concerned was drunk and misbehaved when asked for help. I was said that the sightseeing cost like museum and other places will have a prebooked entry for us. But as soon as we landed at the sights we were again charged the respected entry fees.
How can the operator be so irresponsible. She made false promises for the honeymoon package and charged such a hefty amount. There was no assistance as said. During the tour when we called her for help she was not available. Such unprofessional and forged attitude from a senior manager of a brand like Qatar was unexpected. We relied on a big brand for an important journey but got false promises. We paid 10000-20000/- extra compared to other tour package and received pathetic treatment that ruined the tour and left a disturbing impression of yours. We will never take any tours from your company in future and will also make sure my known ones also don’t approach you.
Although it was a bad experience, I would appreciate if you can look into this matter and raise the issue with the concerned authorities. I insist on getting a refund of all the things promised and not given. All the plans and money given to was in vain. It was not only financial loss but emotional hurt as well. The way we were treated was highly unacceptable. Also action should be taken against the concerned person as that would let me think about using your services again.
Below are the concerned person’s names and numbers provided for any emergency in Kerela but didn’t get any assistance at the time.
1 Mr. Ben Donald – 09946861234
2 Mr. Nigesh – 09447315033
She has forged us by giving to different itineraries.
Please find the below attachment for your kind perusal.
Hi,
My husband left his mobile phone on QR908 when it arrived in Sydney yesterday 16/09/2017, Seat 22E. I have tried to phone your contact number but they are closed, don’t take messages and their email address bounces. Also there is no number for Qatar at Sydney Airport.
And your lost and found website page requires a photo of his passport which is not a safe thing to do!
Please advise if it is found and how we can retrieve it.