Qatar Airways is the state-owned flag carrier airline of Qatar in the Middle East and one of the largest airlines in the world. It operates flights to all six continents, including Asia, Africa, Europe, North America, South America, and Oceania. The airline connects to more than 150 destinations on the world map.
The Doha-based airline has won numerous awards over the years, including Skytrax’s World’s Best Airline. It has been consecutively awarded for its outstanding performance and services in the hospitality sector in 2011, 2012, 2015, 2017, 2019, and more recently in 2021. The airline has earned a five-star rating, winning the confidence of the traveling public. They managed to maintain the highest standards of safety and hygiene onboard even during the pandemic years and earned a five-star COVID-19 Airport Safety Rating. They have consistently adhered to the highest possible standards of professional, independent scrutiny, and assessment.
How to Contact
If you are looking to reach out to the customer service of the airline, you will find the details below. You can reach the numbers for queries on new reservations, lost baggage, cancellation or others.
Address
Qatar Airways Tower 1,
Next To Al Manna Building,
Airport Road, Doha, Qatar
Support
Phone: +974 4144 5555 (Qatar – Main)
Phone: +971 600521473 (UAE)
Phone: +61 283201015 (Australia)
Phone: +5511 51080474 (Brazil)
Phone: +1 888 366 5666 (Canada)
Phone: 400-994-9991 (China)
Phone: +33 488910726 (France)
Phone: +49 6917 4899 14 (Germany)
Phone: +91 95129 72827 (India)
Phone: +7 4951083497 (Russia)
Phone: +44 330 912 7415 (UK)
Phone: +1 877 777 2827 (US)
Qatar Airways has been recognized for its exceptional service, luxurious cabins, modern fleet, and innovative amenities. It has been known for continuously upgrading its products and services to enhance the passenger experience. It offers a high level of comfort, convenience, and safety to its passengers, making it a preferred choice for many.
Qatar Airways was launched in 1997 and completed 25 glorious years of flying in 2022. It is owned by the government of Qatar through the Qatar Investment Authority.
Passengers flying with Qatar Airways can enjoy a range of benefits, including comfortable seating, excellent in-flight entertainment, delicious cuisine, and exceptional service from the airline’s attentive cabin crew. The airline also offers a frequent flyer program called Privilege Club, which allows members to earn and redeem miles for rewards.
Popular Routes of the Airline
Qatar Airways operates flights to over 150 destinations worldwide, with some of its most popular routes including — Doha to London; Doha to Bangkok; Doha to Paris; Doha to New York; Doha to Sydney; Doha to Istanbul; Doha to Singapore; Doha to Tokyo; Doha to Delhi; and Doha to Johannesburg
New destinations include Dusseldorf in Germany, Qassim in Saudi Arabia, London Gatwick, and many more. Qatar Airways’ primary hub of operations is Hamad International Airport in Doha, Qatar.
How to Book Your Flights with Qatar Airways
- Visit the official website of Qatar Airways.
- Click on the ‘Book’ tab on the home page and then on the ‘Flight Schedule’ option.
- On the Timetable window, select ‘round-trip’ or ‘one-way’, whichever applies to you. If it is a round-trip, enter your origin and destination cities, with the departure and return dates, and click on ‘Find Flights’ to select and confirm your booking.
- If it is a one-way trip, simply enter your origin and destination cities with the proposed date of departure, and find your flight/s. In both cases, select your preferred flight from the list of available flights.
- Choose your cabin class and any additional services, such as seat selection and extra baggage allowance. Review your flight itinerary and total cost.
- Enter your personal and contact details as requested, including your name, email address, and phone number.
- Choose your payment method and enter your payment details. Qatar Airways accepts various payment methods, including credit cards, debit cards, bank transfers, and PayPal. The accepted credit cards include Visa, Mastercard, American Express, Diners Club, and a couple of others. The available payment options may vary depending on your country of departure and the currency used for your booking.
- Review your booking details and agree to the terms and conditions. Click on the ‘Confirm and Pay’ button to complete your booking.
How to Check-in
Here are the steps to check in for a Qatar Airways flight —
Online Check-In
- Visit the official website and click on Check-in tab.
- Check-in with your booking reference or e-ticket number, and last name.
- Select the ‘Check-In’ option and follow the prompts to check in online and print your boarding pass.
Mobile Check-In
- Download the Qatar Airways mobile app on your smartphone.
- Select the ‘Check-In’ option and enter your booking reference number and last name.
- Follow the prompts to check-in on your mobile device and download your boarding pass.
Airport Check-In
- Arrive at the airport at least 3 hours before your flight departure time.
- Proceed to the Qatar Airways check-in counters and present your passport and booking reference number to the agent.
- The agent will print your boarding pass and check any baggage you may have.
Please note that the available check-in options may vary depending on your departure airport and flight destination. It is recommended to check the specific check-in requirements and options for your flight on the Qatar Airways website or by contacting the airline’s customer service.
How to Manage Booking
Please follow the steps outlined below to manage your flight booking.
- Click on the link here.
- This will open the ‘Manage Booking’ page for you.
- Enter your booking reference (PNR) or e-ticket number and last name in the appropriate fields.
- Press on ‘Find Booking’.
- Your booking details will appear on the screen. From here, you can view and modify your flight details, including the flight date, time, and seat selection.
- You can also manage your meal preferences, request special assistance, add extra baggage allowance, or make changes to your contact information.
- If you need to cancel your booking, you can do so online, and request a refund, subject to the fare rules and conditions of the ticket.
If you need further assistance, you can contact the Qatar Airways customer service team through the website, social media channels, or the phone.
What You Should Know of Frequent Flyer Program
The Frequent Flyer Program at Qatar Airways is called Privilege Club, which is designed to reward loyal customers with a range of benefits. Members earn Qmiles for every eligible flight with Qatar Airways, as well as for hotel stays, car rentals, and other partner transactions.
Privilege Club has four membership tiers — Burgundy, Silver, Gold, and Platinum. Members receive tier benefits, such as priority check-in, lounge access, and extra baggage allowance, depending on their membership level. Members can access Qatar Airways lounges, including the exclusive Al Mourjan Business Lounge in Doha, depending on their membership tier and class of travel.
Members can use their Qmiles to upgrade their flight to a higher cabin class, subject to availability. Members can earn and redeem Qmiles with a range of partner airlines, hotels, car rental companies, and other partners. Privilege Club allows members to combine Qmiles with up to nine family members to earn and redeem Qmiles faster. For queries or help on Privilege Club, you can call +974 4144 5555.
On my return from Paris, on board Qatar airlines (Business Class), one of my bags was damaged and the wheel was completely broken off. I left the airport in a hurry as my mum was in hospital. However, I did try to lodge a complaint online. The system repeatedly dispayed notices that such complaints should be done under “My Baggage”. I tried to find this option, but failed to do so. I also could not locate an email address, until I now came upon this form.
I would like to please receive compensation for the damaged bag. This bag was also plastic wrapped, so I cannot imagine how recklessly our baggage has been handled.
To Whom It May Concern,
This complaint is regarding the journey that Mrs. Anita Bagaria undertook using your service on the 14th of July QR 756 from Atlanta to Doha, with Kolkata as the final destination. There were serious problems logistically, as well as, with customer service. This e-mail explains the problems with the treatment of the passenger and handling of the situation. The issues are as follows:
1) The total charged for extra baggage was $315 but no receipt was provided for $250 only $65 was provided . If one can be provided why not the other which amounts to stealing as there is no way to justify or explain that. The receipt was requested several times and denied.
2) When she asked for an extra packet so she could take out the extra baggage they blatantly refused. Furthermore, asking a 53 year old single female traveller to to not just find somewhere to park her luggage while she looks for another way to deal with the excess baggage and refusing to check in the baggage until a perfect weight is achieved (each baggage was off by 1 kg which is approximately 2.2 lb) is borderline inhumane and outright abuse of power. She was reduced to absolute tears, which is understandable as it is impossible to constantly weigh and reweigh the luggage till perfection is reached. As an airline that claims to provide 5 star service you should be ashamed of the service. The other passengers in queue were more helpful than your staff. The passengers even offering to find her a place to wait and sort out the situation. As someone who has been flying with your airlines for 6 years I am now embarrassed to even suggest your company to any elderly person.
3) All excess baggage fees was paid ahead of time and overall there was an excess baggage of 4 kg.on 3 pices of 32Kgs each We had tried several times to purchase a buffer excess baggage online but there was an internal server issue that prevented us from purchasing any extra baggage. We had even called qatar airways directly and they told us that the server will be up again and if not the excess baggage can be purchased at the airport with an additional $15 (making a total of $65). This was not how it worked out. See below.
4) At the airport Partha Louise refused to so much as listen to or even read the extra baggage allowances. The carry on suitcase was 11 kgs ( 4 kg overweight). Furthermore she insisted on weighing the personal carryon laptop bag which contained all electronic devices and a small satchel which was a purse. Neither of which in my 6 yrs of travel has ever been weighed by Qatar.she said she would not allow even a laptop bag only a carry on
5) None of this justifies the charge of $250 plus having to buy an overpriced suitcase of $140 at the airport to accommodate the luggageadding up to $400 which is almost the same fare as the actual airline ticket.
Thank you
I am writing to you concerning a connection trip flight from Kochi – Doha – Italy, I made on 17 June 2017.
We have been regularly using your airlines for all our major travel requirements especially in Italy – Kochi route. But an irresponsible chaos on the flight mentioned above has forced to me to write this letter which caused mental stress to me and my family.
Myself , my Husband , my two little kids of 4 year and an infant girl of 9 months has booked the ticket from Kochi office to Kochi- Doha- Italy (Flight no.QR517). All the relevant travel documents were presented to the airways counter at Cochin including the new visa document for my infant girl, during the time of booking and they have confirmed that the documents are clear for boarding being they had checked the status of visa and confirmed.
The flight was supposed to depart from Cochin at 3.30am, but was delayed by 2 hrs and we reached Doha only by 8 am. Due to this delay, we missed our connection flight which was scheduled at 7.30 am to Italy. The officials from the airlines informed us that we will be send to Italy at 2.30 pm flight and we started to wait in the airport. Once, we were ready to board the 2.30 pm flight, the officials denied access to the flight mentioning that the travel documents for my infant girl is not valid . We have tried to convince them by showing the documents and requested to check online /contact Qatar counter at Cochin if required further more clarifications. But unfortunately they were not listening us and complaining about the staffs of Cochin Airport who allowed us to fly. We waited for the entire day in the waiting area and finally, they have boarded my husband on 11 pm flight to Italy. During this period my younger daughter got infected with fever and cold on this transit, due to the severe fever we are forced to consult doctor in clinic at Doha airport. Finally we have been asked to return to Cochin on 7. 30 pm flight.
We have checked with Cochin office on 18 June 2017 on return and they have reconfirmed that all travel documents including my infant daughter are in place for the outward journey from Doha to Italy and there was no reason for them to deny the boarding.
We have been treated very rudely in the airport and have provided neither food nor accommodation for that complete day. I believe that this incident has only happened because of the inefficiency and poor communication of the officials.
I strongly believe that I am entitled for a compensation of my agonies considering the high standard of service and consideration your company has demonstrated towards its customers in the past.
Whatever you do, do not book this airline- here’s a timeline of events and a summary of what happened to us!
TIMELINE, 24/ 25 MARCH 2017
14:15- Due to depart from London Heathrow, QR4
15:00- left Heathrow, 45 minutes late- no explanation why
01:00- Due to leave Doha for Dubai International Airport, QR 1002
12:45 Arrived in Doha late so missed the connection- was not directed anywhere for our transfer, I had to ask random staff in the airport where to go
01:00 Managed to get to the transfer desk where no one was manning the first class desk- waited 15 minutes for someone to come and speak to us- wasn’t acceptable for first class. When the member of staff did arrive, we were told that the next plane was at 02.30am, we were issued new boarding passes for the next flight (QR1004). There was no mention of any delays or bad weather.
02:00 Checked in at the gate for the flight, was no seats, no separation for business class/ first class passengers- we stood for 45 minutes until we were told that there are delays due to bad weather.
02:45 (approx) The gate opened and there was an announcement asking first class passengers on the plane- everyone stampeded to the door and the staff were allowing them to pass- we had no chance of getting through. As first class passengers, we have paid an extortionate amount for the service but yet I had to go to the front near the door whilst everyone was giving me horrid looks and to be told by the staff to stand in line (there was no line just a herd of people all over the place). I showed her my ticket so she let my husband and I pass.
02:55 (Approx)- we got onto the plane, were seated. An announcement was made by the staff to say that there was bad weather and that we should take off in 10-15 minutes. An hour later, the same announcement was made but this time it was said 20-30 minutes. Another hour later, we were told that the plane was in a long queue due to the backlog, the weather was fine to go. There were no announcements after that and the plane had hardly moved. So my husband had to keep asking the steward for updates. The pilot only had the courtesy to speak once. We were stuck on the plane for 5 hours exactly!!!!! We were not even allowed to get off our seat to go to the toilet. My husband asked for some water to take for his medication, 4 hours into the wait and he was told rudely- ‘we are about to take off, not now’. It was absolutely unorganized and inhumane to force everybody to stay in a plane which was not moving for 5 hours and with no substantial update. The plane eventually moved to the front of the queue to the runway and we were next in line to take off. We could see from the window planes landing and taking off alternatively on the runway. Just as we were about to leave (to our relief), another plane Qatar airways aligns side by side to us and takes off. We were then told that our plane is cancelled due to no slot allocation at Dubai Intonation al airport and we then had to go back to the airport- we were held for 45 minutes after that message- it was torture sitting in a confined space for 5 hours when it should have been a 55 minute flight.
08:00- We got on a bus to the airport and weren’t told where to go or who to speak to. Using our initiative, we queued up at the transfer desk (yet again!!) and was told to go to the lounge and wait for updates.
08:10- We waited in the lounge but were not informed on anything until we got up and went to the desk to ask- we were told, ‘sorry, the flight is delayed due to the weather’. After half an hour, we were told that we would receive new boarding passes. We were then issued boarding passes for a flight boarding at 8.45 (QR 1024).
09.00- we got onto the plane after having to go through a large crowd and ask staff to let us through as we were first class passengers- again!! After getting onto this plane, we were given updates by the pilot and staff saying we would leave in 10-12 minutes (but we didn’t) then again saying ‘sorry due to weather conditions we are delayed’ then again to say ‘due to slot allocations we will leave soon’ and again to say ‘ delayed for passengers connections, waiting for their suitcases and paperwork to be sorted’. 5 buses of people had arrived at this time which I saw from my seat. There were conflicting stories- the weather, slot allocation to land in Dubai and then waiting for passengers’. The communication between all of your staff is so bad, we were left out of the loop and when told reasons, everyone had a different story- false information.
11:30- finally left Doha for Dubai 2 hours 45 minutes later!
SUMMARY
• In total it took us 24 hours to get to Dubai, when it should have only taken 10 hours max.
• In total we were stuck on planes for 9 hours: 45 minutes on QR4, 5 hours on QR1004, 2 hours 40 minutes on QR1024 just waiting for no substantial reason.
• There was an identical flight landing to DWC at the same time as our flights at 02.30am- they reached fine with no weather issues, so why didn’t we? Why did we have to wait 5 hours on that plane!? So why was everyone blaming the weather because we saw many planes take off and we know that the DWC plane went to Dubai with no issues.
• We are frequent flyers with Emirates and fly first and business class all of the time. We were ‘wowed’ by your advertising campaign on business travel but we are extremely disappointed with the way you handled the delays and treated us at every stage of the journey.
After complaining to them, they gave me a template reply with ‘standard lines’, apologized and said there’s nothing they can do! If they treat first class passengers like this then I’d hate to think what they’d do to economy passengers!
It is most unfortunate that Qatar has no dedicated line or email for inquiries about delayed flights due the crisis with Saudi Arabia. They have just cut their lines. And there is nothing on the internet to provide guidance on flights. This is very unprofessional. This is a good time to test Qatar Airlines worth in terms of consumer service. I am a frequent flyer and will in my next flight, fly Emirates. Goodbye.
Dear Qatar Airways,
I am a frequent flyer, commonly using first/business class when available. However, this is my first time flying Qatar, and I find myself unfortunately having to write a letter of complaint..
I am in seat 8E, Doha to London, QR15. I booked through BA 7015. Shortly after take off I tried to use the onboard entertainment system, it did not work. I asked for help from one of the stewardesses, she tried to fix on the handset, this didn’t work, so she said she would reset from the central control. This she did. She never came back to me, so eventually when I saw her again, I said to her ‘it’s still not working’. Unbelievably this happened three times, every time she never came back to me, so I had to frustratingly wait until I saw her again! Because she never once came back to me to check if the ‘re boot’ had worked this whole process took the best part of 2 hours! I complained about her not coming back after the 3rd time directly and also to another stewardess. I was offered magazines as apparently all other seats are busy, so I cannot move anywhere?
To have a screen not working for a long haul flight is extremely painful, and makes my paying for business class seem completely pointless, but to then compound this with such poor customer service, in business class, is just unbelievable, and something I have never experienced before in the 100’s of flights I have taken.
I have asked what is your compensation policy in such circumstances, and have been informed you don’t have one!
I have paid the $20 to have wifi on this flight, so at least I have email..
Most of my flights are for business, on this occasion and on advice from a Doctor, this trip was to relax and de stress. Ironically, with your lack lustre service I feel far from relaxed.
Please revert ASAP and let me know what you are proposing to do about this poor situation I find myself in?
Regards
Mike
__________
Dear.
I would like kindly ask about that is my booking case complete if not what should I do to be complete
Booking reference: 6MBM3X.
Best regards,
Sabitan
I bought Qatar airways ticket to go to Bali from Birmingham uk. I just want to ask about my name on the ticket, as I have only a first name on my pasport which is SAHIB but on the ticket is written SAHiB SAHIB. Will this be a problem with the immigration? if so, can you please print me a new ticket with just SAHIB on it..could you please contact me…best regard sahib.
Booking reference:Z5HQU6
Need to get an Email address for qatar airways in doha to enquire about an existing booking – can someone give me an email and not just contact numbers
thank you
Never never ever travel on Qatar airways especially via Doha!! Had a horrid horrid experience ! I travelled from Houston to karachi! My luggage was detained at Doha airport! My checked luggage was searched and stuff detained without any reason! I was not even given a list of detained good even after all my protest! The airline staff was very very uncooperative . I was made to miss my connection to karachi! Mr Shaan Dehalvi customer service duty manager refused to cooperative with me! I wanted to call the US consulate . They did not allow! My goods worth several thousand dollars were detained without any reason! I begged them to at least give me a list of Detained goods but was refused! Reaching karachi I wanted to file a report with the airline for the detained goods but was refused. In the morning went to city office of the airline but was not entertained!! It’s was a horrible experience ! Stay away from Hammad airport ! I am just waiting to get back to the United States so I can take the airline and Hammad airport to court! I know I will only get Justice in the United States ! Do not try to save a few dollars and travel on this airline
On 18th of May i boarded from Dubai on a Dubai- Doha – Nagpur in your Qatar airway. In that there was a connecting flight from Dubai-Doha-Nagpur . At the time of booking, it showed a layover time of 40 minutes but when we landed at Doha, the time left to catch the connecting flight was only 10 minutes.On raising my concern regarding lack of time to collect my baggage, your ground staff gave a rude unprofessional reply that I can either choose to travel immediately or wait for the baggage and miss the flight. It was only after I told them that this is not the way they should speak to passengers and since my home is not at Nagpur, I will be travelling to Chennai and would need my baggage there, is when they made a few calls to ensure that my baggage is taken care of. During the flight on checking with the air hostess, she too confirmed that my baggage will be taken care of .
During the flight , my travel was also not pleasant and the movie screen too was not working the whole time, On checking with the fight attendant, she informed that there some problem with the screen and it cannot be made alright.
On landing at Nagpur, I found that my baggage was not there in my flight. I have attached herein the call recordings of all conversations I had with your officials regarding my missing baggage and it will be pretty evident how none of your officials showed any concern about the finding the right location of my baggage and conveniently gave ambiguous replies every time.
The height of negligence and callousness was when on 20th May your lady official confirmed that my baggage has reached Chennai at 8.40 pm flight, gave me the Air India flight number and asked me to go and collect it. On reaching the Qatar Office at Chennai on 21st May, I was told by the official there that no such baggage has reached them nor do they have any information regarding my claim. This was confirmed by the Air India office too. The Nagpur official gave the wrong info regarding the baggage to Chennai Officer too. It is only after the Chennai officer cross checked with his office, Air India office and Mumbai office that he gave me a proper confirmation that not only has my baggage not reached Chennai, there is also no record as to whether it is at Mumbai or Nagpur.
As evident from above, I am very disappointed by your service and the unprofessional and callous behavior of your ground staff at Nagpur.
Today after three days of running back and forth from Chennai Airport and numerous calls, I have been asked to receive the baggage from Chennai Airport. This does not compensate for the inconvenience, waste of my time and money and the time of my relatives at Chennai and the mental agony caused to me as all my clothes and essentials required for my stay were in that baggage. The 50 Dollars compensation policy does not compensate for this inconvenience in any manner as well
I had a very nice experience on my flight yesterday 12 Feb 16 bound to Manila from Doha on flight QR928. The departure was very punctual. We reached our destination 45 mins.earlier, the pilot is very good. Taking and landing was very smooth and the crew members are very polite. They have a great team. I wonder if you have lost and found because I had a very unforgettable experience. I left my new make up pouch (pink mini cooper)with my complete make up inside. Imagine if a woman lost her favorite make up pouch. Please let me know if someone with a good heart returned it. I will be very grateful if I will get it back. Thank you in advance.
I would like to bring to your attention of my dissatisfaction with the way the customer service, Veena has delivered and like to lodge a formal complaint against her.
I was making an enquiries pertaining to my flight, reference no. 7L2Z2F. However, during the conversation, she did not give me much consultation and appeared very abrupt in her replies, giving me the impression that she can’t wait to put down the phone. In addition, In the course of my interaction with her last Friday, 15 August 2014, I find her lacking even a smidgen of professionalism and even more shockingly, subject me to unprovoked and uncalled for aggression. The following is a narration of the chronology of events that occurred.
As I was attempting to explore options in the change of my flight schedule on 14 August 2014 and 15 August 2014. During the conversation with her on two occasions, she did not bother or seem in the least bit interested to proffer advice or answer my queries. What I received instead, was very abrupt replies. Even more shockingly, she refused to answer my questions and what was to follow was even more unimaginably worse as she went on to hang up my call while I was seeking justification from her horrible behaviours. I feel summarily and utterly violated of my dignity as well as express revulsion at her unprofessional treatment which by any standards, should be deemed thoroughly and unforgivably condemnable.
As you should well know, each and every one of your customer officers are the face representing your well established and respected 5 starts airlines. In addition, basic telephone etiquettes are a very basic foundation for everyone, not least the staff with access to/manning the hotline.
Additionally, this is not the first terrible service I have received thus far, I have in many occasions attempted to call your customer service (called more than 10 times 2 months back and 5 times today), nobody is available to pick up the phones. This is totally unacceptable from a 5 Stars airlines.
It is beyond my furthest comprehension as to why I was at or should further subject myself to such unprovoked abuse, horrible experience and services with your airlines staff, hence my decision for immediate cancellation of my flight tickets with your airlines at no cost incurred and full refund of the fares paid. I was always given the impression that your airlines are the 5 stars premium airlines but turn out to be otherwise after the purchase of your airlines tickets, and hence I would not pay any additional cost for the cancellation but demand for a full refund immediately.
I sincerely hope such lack of customer service, blatant irresponsibility and shocking inefficiency is not prevalent throughout your entire airlines. This experience has seriously marred my long admiration of your airlines. I beseech you to seriously investigate into this matter and castigate the above-mentioned staff for her terrible performance.
Can I have email address of Qatar Airways Indonesian office or the nearest location from Jakarta, Indonesia. Thanks.
Worst call centre I have spoken to. I waited over 15 minutes to be served on 2 occasions and when I did speak to some person not only was unhelpful but also couldn’t speak fluent English.I have spent over $150 in phone bills and didn’t get anywhere. It was a total waste of time and money for such a small problem especially being the first time with Qatar.
Worst call center service, bar none. Dubai local call center asked me to call Qatar number directly. I hung up after being on hold for more than 10 minutes on international call. Never again I’m buying QA ticket.
I want to purchase a ticket for a friend who is in Greece who will be coming to Melbourne Australia. When paying for it the website states that the cardholder needs to be the traveller or the card holder will need to be with the traveller to show the credit card. I am unable to do this as i am in Australia. The other alternative was that i had to go to the Qatar office in Melbourne. My hours of work does not allow me to go to the office, is there another alternative? I dont seem to understand why you need to view the credit card when all we are doing is paying for a ticket. No other airline does this, i find this very strange and such an inconvienience along with a really terrible experience with this airline. A reply would be much appreciated.
Thanks,
Catherine.
I did write something on here a few days ago regarding my daughters experience with Qatar airlines, the follow on to that is they got her to Doha, on a flight that was delayed again, she missed her connection and had to be put up in a hotel again over night, she got her flight today, only to arrive at Heathrow Airport to find that all her baggage was still at Doha, so after over 70 hours of travel trying to get home, the last thing this airline can throw at her is that she only has the clothes she is standing up in, WELL DONE QATAR AIRLINES I think not!! I dont expect this review to be published either but I will try.
My daughter was booked on a flight due to leave Ho Chi Minh City Tan Son Nhat International Airport at 01.10 local time today. She and the rest of the passengers were told 4 hours after boarding the plane that the flight had had to be cancelled due to technical reasons, they were transferred to a hotel, where she discovered that they had lost her bag containing all her clothes.She has been in the hotel for a number of hours being told that they would be getting further update – of which there have been none!! I rang Heathrow to try and find out what was happening, I spoke to a member of staff who could not give me any information, then asked me to hang on, and surprise surprise my call was cut off! I rang back and after 25 mins was told that the only way I could get information was to ring the airport at Vietnam, when asked if they could find out what information they could and ring me back I was told that there was no liaison between department!
I booked a ticket online with Qatar airlines, as I was booking for my parents in India, I paid the payment with my CC , after booking the ticket Qatar as the policy that CC should be travellers realising my parents will be in trouble to travel , I called the customer care they said to cancel ,and if I cancel within 24hrs of booking I will be refunded full amount ,so I cancelled and put to refund
Refund was processed and Qatar is not refunding me full amount they are refunding applying the penalty
When I contact them , their reason is I have used Indian engine to book and the departure is from India
I really don’t understand why they are making up this, as I booked the ticket online qatar website where I am living in USA
Previous I have booked ticket with Lufthansa for my parents online and cancelled within 24hrs , they refunded me full amount
I really don’t know what to do, on the top of it if you book online you have no help with customer care
Hi Qatar Support Team,
I want to check on my food preference set, tried the number given in the qatar website for Argentina. No one is responding on that number can you advice?
Telephone Number + 54 11 5235 8781
Other Telephone: +54 11 5235 8780
Regards,
Raghu
I have placed a refund request and they sent me an email saying that they received my refund request and they would get back to me in 5 business days. Well it is way over this time now and I have not heard of them and they do not answer my emails. Very poor customer service. When I call in Montreal they say they can’t help me because it is an online booking so I can only cumunicate with emails or call in qatar. What should I do they seem to ignore my emails it is 3000$ that I paid for the tickets I am really pissed. Won’t be flying with them ever.
On 24th oct my husband lost his suitcase at the Rome airport on arrival. He was given a form to fill in, he had to come back to Kenya with the form because he was not sure to remember all the things that were inside coz i did the parking. He cut his trip short after wasting a whole week trying to trace his suitcase. Since that time we have not heard any communication from the Qatar office Rome, kindly inform us what we need to do. We have the claim form ready but also we wish to know whether the suitcase has been found.
They stole my duty free alcohol at Doha and tried to blame the Australian Govt. Avoid Doha!
I was travelling from Manila ,doha yesterday QR 534 and on arrival in Nairobi my phone was stolen from my luggage, it was inside a zipped bag. When I complained to a swissport supervisor he was very rude and could not give me a satisfactory answer. The phone was picked by the luggage personnel from jkia.
Please investigate and also the conduct of “Mark” the supervisor and come back to me.
Qatar is a very good airlines but with such people handling the luggage for its customers you are bound to lose customers.
Regards
Charles Rotich
I flew from Delhi to Zurich via Doha and flew back from Paris to Delhi via Doha.I do not find services satisfactory and your staff served my Wife Non Veg. snacks though she is Vegetarian.Even staff is discourteous.
I have a flight to NY US from Bangalore India on 04 Oct 2012. I want some information and have made at least 10 mobile call since yesterday. The recorded voice keeps on making you wait for someone to talk to you. It is very frustrating. I used to think Qatar Airways is good and have travelled twice to US with it in past. Can someone contact me on xx and not let me change my opinion about Qatar Airways.
Your customer service in Tehran, Iran is so poor. There is carelessness and indifference, especially with accounting department. Not good for your survival.
Hi, I am a US greencard holder with Norwegian passport. While flying from Houston to Kathmandu (KTM) via Doha with Qatar Airways, I did not have any problem in getting both boarding passes (Houston-Doha and Doha-Kathmandu) at the Qatar counter in Houston airport. But in my return flight, the Qatar counter guy in KTM airport could not issue my boarding pass for Doha-Houston leg. The surprise is he could check in my luggage all the way to Houston but not my boarding pass from Doha to Houston. Because of that I had to stay alert for 5 hours in Doha airport till the counter for the Houston bound gate opened. Could you please tell me why they cannot issue the boarding pass in KTM airport for the final destination to Houston? If the counter guy at KTM airport did not know how to handle a situation like mine, could you please suggest me what I need to instruct him to do in his computer to get my boarding pass released. I need to fly to KTM frequently from the US, and I don’t want to deal with this extra unnecessary hassle again.
I will highly appreciate your suggestion. Thank you.
They damaged my brand new (expensive) suitcase, when I complained they said it was wear and tear – I’m not sure snapped zips are wear and tear!
They are refusing to respond to my correspondence.
Absolute joke
I flew from Doha to Manchester and the flight number QR-41 came delayed.
I lost my flight to Aberdeen this morning, transit and connection from Manchester to Aberdeen in FlyBe, and I lost important appointments for today.
What an Airline that does not have a 24 hr customer service. Still riding camels.