Head Office
182 Clemenceau Ave #06-00,
Singapore
Support
Phone: +63 (02) 8 858 0777 (Philippines)
Phone: +62 2129490100 (Indonesia)
Email: customer@ph.zalora.com (Philippines)
Email: help@zalora.co.id (Indonesia)
Email: customer@my.zalora.com (Malaysia)
Email: customer@sh.zalora.com (Singapore)
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About Zalora
Zalora is a growing Asian ecommerce company focused on apparel and accessories for men, women and children. Launched in the year 2012, the company currently has operations in Indonesia, Singapore, Malaysia, Philippines, Hong Kong and Taiwan. In all these regions it operates country-based websites for shopping. Headquartered at Singapore, Zalora is part of Global Fashion Group which employs over 10,000 people.
On the websites, shoppers can discover widest range of fashion and lifestyle products that are tailored to all segments of the population. You can shop apparel by the newest arrivals or by what is trending. Fashionistas will be delighted at the 500+ local and international brands available to shop. There are more than 30,000 products to shop on the catalog. And each week, Zalora adds hundreds of new products. To shop for the latest, you can head to the New In section. And if you are a discount shopper, the Sale section features prices with 50-70% off the actual retail price.
Some of the top brands you will find on the platform include Adidas, Aldo, Asics, Casio, Converse, Fila, Guess, Fossil, Levi’s, Mango, Nike, Reebok, Ray-Ban, Tommy Hilfiger, Vans, Wrangler, Michael Kors, to name a few. Products can be shopped on the website by brand or category. As for the categories, you will find shirts, tshirts, jeans, trousers, swimwear, shorts, dresses, skirts, hoodies, sweatshirts, jackets, handbags, backpacks, watches, eyewear, scarves, sandals, slip-ons, sneakers, boots, flip-flops, cosmetics and perfume. Products can be filtered on the website by brand, material, size, color and price.
On each of the product page, Zalora has detailed description along with specifications and size details. There is a size chart for those who are unsure of what size to buy. The photo gallery will give a closer look of the product from different angles. Shopping on Zalora can be done using all major credit and debit cards. Digital wallets and Zalora gift cards are also accepted. Cash on delivery is available for few regions. Once the payment has been confirmed, you can track status of order, delivery and others by signing into account. If item is being shipped from an overseas location, expect the delivery to take longer time. Also note that Zalora is a marketplace where third party sellers also operate. Items sold by Zalora and third party sellers have separate delivery fee.
To cancel an item, sign in to your Zalora account on web or smartphone app and request cancellation from there. If not happy with product quality, you can return within 30 days for full refund. Product must be returned in its original condition. Information pertaining the cancellation and refund are published on the FAQ section of the website. For complaints or queries on payment, cancellation, refund, or others, reach the Zalora support.
