Contact Wish: Find below customer service details of Wish.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
One Sansome Street,
40th Fl, San Francisco, CA 94104
Customer Service
Email: [email protected]
Phone: 1-800-266-0172
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About Wish.com
Wish.com is a bargain hunting website for shoppers worldwide. The platform is available on web as well as app. Founded in 2011, Wish.com makes it easy for shoppers to find trending items and buy them at cheaper prices, with savings of up to 50-80%. More than 300 million people use the service. The platform allows users to browse a wide selection of fashion, accessories, and electronics. The company’s operations are managed from its headquarters at San Francisco, California.
The e-commerce platform connects both buyers and sellers. If you are a buyer, you can begin shopping by exploring the categories or by using the search. On each product page, you will find detailed description of the item, the actual price and the discounted price at which the product can be purchased. The catalog includes millions of items. Some of them include clothing, shoes, fashion accessories, wallets, bags, home decor, outdoor gear, cosmetics, smartphones, chargers, laptops and electronic accessories.
Purchases on Wish.com can be made using major credit cards and PayPal. Orders ship within 1-2 days. The shipping price is estimated at checkout. Wish has a 30 day return policy. All refunds are processed back to the original payment method within 14 business days. If you want to sell products on the platform, you can sign up as a merchant and reach out to users in the US and across Europe. Wish works on a revenue sharing model. For more information or queries on payment, refund, cancellation, or others, reach the Wish customer service.
Hi I have just received a refund for the dash cam purchased now I would like the return address to where I send it back please please advise
I ordered 3 orders with wish i have problem with 2 till now so when i try to refund my money wish support can’t help.
First order placed on 9 September – Order ID: 5b95d052689f3f80324a2d2e
Second order placed on 10 September – Order ID: 5b963a33c80af32a1cb3deca
if wish success to deliver me any item from 48 item i ordered.
I ASK SEVERAL TIMES TO REFUND MY MONEY.
kindly refund my money to me
Thanks.
Will never order from Wish ever. Slow shipping and waiting for my orders seemed like forever. I have ordered several items off of web sites and never had any problems with my debit card being hacked.It was small amounts and had to cancel my debit card and get a new one. Buyer beware of ordering off of wish and how you pay.
Too too disappointed with the service.
1. The delivered item did not fit and was poorest quality
2. Two other items are never delivered.
Too too disappointed
I need to return your iPad cover. Even if I don’t get a refund I will be satisfied just returning it to you.
So apparently if I don’t receive an order you won’t refund me because of there is no way to contact customers support because I requested to many refunds for goods that aren’t what I ordered or poor quality
I can’t even asks about an order than apparently tried to deliver
But feel free to continue shopping with you
Are you Mad
Once all my outstanding orders are delivered I will deleting the app and will stop using Wish because if all you are now selling is fakes and poor quality products and not offer refunds all orders that has been refunded were not what I ordered Cashmere scarves’ which aren’t cashmere wooden watches with gift boxes and received plastic watches no gift boxes
Yes refund were requested even offered to send back as they are worthless to me
Now I have Four men’s woolen scarves ordered only one arrived and you extended delivery time by another week
This is actually appalling way to treat customers
Made a purchase on Sept 01, 2018. Said it would be expressed shipped…then received notice it would be delivered near end of September, Then was told it would be delivered by Oct 03. Never received it. Checked status – said it shipped and was on its way. So we waited longer. Asked recipient if she received the package yet (Nov 8) and was told no. Tried to inform Wish customer support to follow up on shipment – and they restricted my account so I could not contact them anymore – said I had too many refunds. (Only had one ever for a defective product). Was not seeking a refund on this purchase but only trying to find out the status! Now my Wish account is in “bad” status. Guess I’m done being a customer if that’s how they treat people. They do not have your back as advertised…won’t even talk to you if you have an inquiry it seems!
I ordered items from Wish & got a confirmation that the orders were shipped with tracking nos but as of yet have not rec’d these orders. I tried your online support but why should I have to download some file to access your support? Can someone please let me know the status of these orders?
So I’ve only ordered a couple things off here and all the sudden you guys have taken without my permission $278 out of my checking account I am not happy I was warned that you guys would do this from other people but I thought I’d try try you anyway People be very careful that you don’t get money taken out even though you didn’t order anythingAnd that was our bill money
I still have not received all my order. The most expensive part of the order is still not arrived. I want you to refund my money. Thank you it’s been almost two months since I ordered it.
breath always did not send me all my stuff I ordered wish me to give me my money by wish that you’re slick I don’t care show me $80,31 and I want my money from wish I don’t need direct express taking none of my money and whatever I want it never came either I feel that I don’t know which any money which of me
Hi I have used your site for years now you wont let me untill I show a bank statement I have no banks statementbecause for the last 2 yrs you wouldn’t let me buy dont understand always paid straight up never any trouble I am 80 yrs old and very upset cause I love your site .
Thanking you Joan Brooks
I never received anything. Now i want nothing but my money back. After cancelling my order immediately I was told so many days before my debit card would be credited. This company credited my account 3 bucks and 50 cents. And to the above person who mentioned BBB…the joke is on us. MARZEE BEATY
I placed an order back on September 7th but here it is October 15th and I still don’t have my item. I don’t like the fact that they is no way in the app to contact customer service. Instead I get a brief chat that tells me to wait another 30 days. Not happy at all.
I placed an order with your company back in June. I ordered several things. one of the things that I ordered I ordered three different women’s tops one of the tops was a Fourth of July top which I did get in time to wear for the 4th of July of this year 2018. I am still waiting on the dresses that I ordered with the same order that I have paid for and have not received. I have emailed you I have sent word by email to customer service and I have followed the instructions on how to check up on an order that has not been received and I still have not received any word from your company. I would appreciate you standing up to what you say your company is worth. As I see it right now you’re nothing but a scam and you only send the things that you want to send and keep the rest and the customers money to go along with it. I would appreciate if your company would address this matter ASAP. I feel that you have had ample time to get back to me and also send my product from you that I ordered. And if you keep sufficient records on people that make orders from your company you should have my name and what I ordered on your file system.
I was submitting an order from wish & was surprised to see how much shipping costs were, almost as much as my order. Why compared to other online shopping sites is it so expencive? Also most sites will give a choice of shipping methods/ times at different costs.
I find that I need help but can’t get the help I need due to selected fields with no options but three. I checked on a certain price for the jump suits I just ordered and it came up with a different price at check out. I want to use the 50 % coupon for customer appreciation and couldn’t that either. I tried calling and was referred back to email which is not helping.
Hi I am very disappointed with you guys I can I purchase a lot of things that you guys a lot of things never get here wrong color wrong size and shoes and a lot of items I did not get and then a long day so I can send you a picture can you please refund my money and put in a credit so that I can use it and let me know about it if not I’m just gonna close this account it’s not a easy way for you to be able to use your coupons or your points explain to me how you can use your point
I have placed an order in May for various clothing items. As yet I have not received any notifications that the goods have arrived except emails saying what I have ordered are on sale!! Has my order been shipped yet?
Please assist.
Dear sir/madam I wish to buy wide light blue denim trousers You advise is please check chart size which supposed to be with the picture but is not I would like to order them but right size Please advise what I need to do Thank you
I just ordered some rings but I cancelled because I wasn’t sure if I did everything right. I ordered a set of bands,but I am not sure if they were both ordered. I need a size 7 for a man and a size 9 for a woman. The order only showed a size 9 womans.
Hi I am still waiting for my running shoes I ordered a month ago maybe more. Can you please give me feedback on when I will receive it. Thanks.
I placed an order with Wish which was not completed in full.Although I sent an email informing the company of the shortfall in my order I have received no reply on this matter but I have received numerous requests from Wish to place more orders.
I need to get in touch with anyone who can assist me in either having my order delivered or getting a refund because we have not received anything and now i am told we cant get a refund. We ordered two smart watches for my two disabled sons and we are still waiting since March wen we placed the order. Please , any help or assistance will be greatly appreciated. We are extremely disappointed after having such great service in the past and now this. Thanks
Good day
I have been struggling to trace my parcels and goods I purchased from your website. I did not receive half of the things I have as the south African post office claim that they were either sent back or not sent at all. Could you please be so kind as to advise how I can track these items as I have listed and save the tracking number I received from you (WISH)
#82588752258
#82588413630
Hi,
I have ordered 3 products on 14th May 2018. One of them was delivered and damaged peace hence I initiated return.
This is about rest of 2 orders. The delivery date shows 26th June now. Before it was showing first week of June. I was working in Mumbai and suddenly due to critical health issues of one of my family members, i have to return back to my home town. Immediately on 15th May i raised a concern about this thing to customer care. Since that day I am getting a same reply without reading my concern properly.
This is how I get support from Wish where no one reads what I am asking and replying me the same thing again and again !!!
I would really appreciate if this time I am contacting to the right person or team and who may at least help me to cancel both of my orders now.
No one will be available to pick up my orders now so I won’t be able to even see my products hence I would request you to please cancel.
When it has not yet reached to local post office and I am asking to change shipping address since next day of the order, would it really impossible for you to change shipping address !
It is pathetic service. Please cancel both orders if there is no work around.
Best Regards,
Shefali Desai
I was attempting to purchase items from your store but the shipping amount was too high. I was given a $ 25.00 virtual Visa card. So yes there was a lot of declines on there all totaling over my amount. All was corrected but one purchase for a blouse . You have still have this as a purchase but no shipping date. This should’ve been taken off also. Please promptly restore this amount back into my account. Thank you
Hi just want to find out why did u deduct R100 from my account and still my order is pending for a 4 dollar item??
Feedback will be highly apreciated.
have a good day.
I just placed my first order and then seen the delivery address is wrong after the order was placed. NOW I CAN’T GET A HOLD OF A REAL PERSON TO MAKE SURE MY ORDER IS GOING TO THE ADDRESS. ALL I GET IS A STUPID MESSAGE SAYING THAT I WILL BE CONTACTED WITHIN A FEW DAYS!!!!!..BY THAT TIME MY PURCHASED ITEMS WILL BE DELIVERED TO THE WRONG PLACE. This is my first interaction with Wish. Not a good first impression…..
My name is Ernest surratt I am contacting you about an order, placed online shopping on or about 5/3/18. I tried to cancel the order, but could not. My Direct Express Card was charged for the full amount for these products. I want to be reimbursed that full amount that I was charged. I’m in the process of contacting the Better Business Bureau in this matter if I don’t get a full refund immediately!!
I have been shopping on Wish.com for a while now, always satisfied with the quality and delivery of product. However, recently, when ads pop up for items there has been a rash of sex toys (i.e. dildos) pop up. What is going on with this? This is not an adult oriented sex shop. How can I get these offensive items removed. I don’t care to see them or purchase them. If you can’t remove them, I will discontinue my affiliation. Thank you.
I have being ordering from wish for past two years, lately all my orders was not delivered.I have been in contact with the customer support but no one has solved my issue.The worst is i have to deal with different customer suppprt for each item. My reply is always due to shipping delay but it has past two months .Please advise through my email.
I was getting free shipping on my orders. I spend a lot of money with Wish. I plan on spending a lot more but the shipping cost are killing me. Please work with me on this. WHY am I not getting free shipping like I did before ???
You got free shipping? It usually gives you the same product further down the page and the shipping is all different depending on who sends it.