Contact Western Digital: Find below customer service details of Western Digital Corporation, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Western Digital Corporation
5601 Great Oaks Parkway
San Jose, CA 95119
United States
Customer Service
Phone: 1-800-275-4932 (general)
Phone: 1-877-934-6972 (online order)
International Support
Phone: 0011 80022754932 (Australia)
Phone: 0800-8917630 (Brazil)
Phone: 800-8206682 (China)
Phone: 00800-27549338 (France)
Phone: 00800-27549338 (Germany)
Phone: 1800-200-5789 (India)
Phone: 007-803-321 8968 (Indonesia)
Phone: 0800-111 1977 (Japan)
Phone: 1800-818 247 (Malaysia)
Phone: +8002-3355011 (Russia)
Phone: 1800-608 6008 (Singapore)
Phone: 800-017-8775 (UAE)
Phone: 00800-27549338 (UK)
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About Western Digital
Western Digital is a data storage company established in the year 1970. Operating as Western Digital Corporation (WDC), the company manufactures and sells hard disk drives, hybrid drives and solid-state drives. Headquartered at San Jose, California, Western Digital’s products are marketed under the brands G-Technology, HGST, SanDisk, Tegile, Upthere and WD. Western Digital’s products can be purchased through both online and offline retailers. You will find them at stores of Amazon, B&H, Best Buy, Fry’s, PC Mall, Newegg, Staples, Walmart, TigerDirect and Target.
Locate a Western Digital outlet using the store locator on the website. Purchases can also be made directly on the Western Digital website. Purchases online can be made using Visa, MasterCard, Discover or American Express cards. Shipping information is available during checkout. All products come with a 30-day return policy. For requesting a return or refusal policy, access the instructions on the e-shop.
For personal and business uses, you will find portable storage, personal cloud, external storage, internal hard drive storage, internal SSD storage and network-attacked storage. All the hard drive models vary according to interface and storage capacity. Compatible interfaces include SD card slot, USB 2.0 and USB 3.0.
Some of the popular Western Digital models currently sold in the market include My Passport SSD, My Passport, My Passport Ultra, My Passport Wireless Pro, My Passport X, WD Elements SE, WD Elements Portable, My Cloud Home, My Cloud, My Cloud Mirror, My Book, My Book Pro and My Book Duo. For desktop storage, you have WD Black Performance Desktop Hard Drive, WD Blue PC Desktop Hard Drive, WD Gold Enterprise Class, WD Purple Surveillance, WD Black PCIe SSD, WD Blue 3D NAND SATA SSD and WD Blue PC SSD.
There are also RAID-enabled storage devices that allows users to connect two or more drives in the system so they act as one large volume fast drive. You can opt for RAID 0, RAID 1, RAID 5 or RAID 10. For those looking for backup, there is WD Backup that offers automatic scheduled backups, backup to cloud with Dropbox and easy file recovery option. For basic uses, there is the My Cloud Home, a perfect solution for storing photos, videos and files through WiFi. You can set up My Cloud Home device quickly and easily transfer data through web or mobile app.
If you have purchased a new Western Digital product, register same online to keep track of purchase, warranty and repair. As for warranty, it varies according to the product. While some products carry a 1 year warranty, there are enterprise drives that carry a warranty of up to 5 years. Visit the Knowledge Base section if you need to read the frequently asked questions or need help with a glitch. You can also ask your questions and get answers from experts on the WD Community forum. Looking for software or firmware to support your product? You can now search the same and download instantly on the website. For more information or queries on store locations, warranty, manuals, service centers, online purchase, or others, reach the Western Digital customer service.
There is no customer support. No one ever answers the phone! Would be nice to get some tech support and and answers from a human being instead of searching community chats. Very annoying
Im using WD passport metal edition in last 4 years, recently formatted then after files are copying speed will be gone and after 20% of copying after automatically stopped.I tried another files and pc also but same problem still exist..
any solution?
Hi,
I purchased WD Elements 1 TB (compatibility Mac OS) on 23-1-15 for $89.
The warranty was for 3 years, therefore the warranty expired on 23-1-18. It is now one year later and it is making a constant clicking noise, which apart from it being extremely annoying and frustrating, it was driving me up the wall. I am pretty sure it is on the way out (i.e. it is dying). I have had to disconnect the device from my computer.
I also purchased WD Elements 2 TB on 13-4-17 with a 3-year warranty. Is the second one going to do the same?
(Obviously a question you cannot answer).
The whole point is, that I do not think it is acceptable that I should pay what I consider is a substantial amount of money (i.e. $89) for the product to ONLY last 4 years.
How long are the Hard Drives supposed to last for?
I do not think that it should be malfunctioning.
It has sat on my desk in my computer without being moved/transported anywhere and it has not been misused.
Maybe I am being unreasonable in thinking that this product should last a lot longer?
I would like a replacement as I would be expecting your response to be that this is not a common occurrence.
Frankly, I am sick of technology products/devices breaking down or ceasing to work just after the warranty date. (Which seems to be happening quite frequently with products in general).
I would have thought that I would get years of use out of this product? IF this is not the case, you may want to explain to me why these products are made to last what I consider to be a ‘short’ amount of time.
Obviously, I am a disgruntled customer and I will NOT be purchasing or promoting any of your products in the future if I am not satisfied with your response.
Regards
Julia