Find below the customer service details of Wakefit. Besides contact details, the page also offers a brief overview of the mattress company.
Head Office
Wakefit Innovations Pvt. Ltd.
Plot No.277, Bommasandra, Jigani 1 phase,
Anekal Taluk, Bangalore 560099
Support
Phone: +91 988 3333 123
Email: [email protected]
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About Wakefit
Wakefit is an Indian mattress manufacturing company that began in the year 2016. Headquartered at Bengaluru, the sleep solutions startup focuses primarily on the online space. Wakefit manufactures mattresses made from pure foams and that which adapt to body contour for comfort. Products are introduced after regular R&D and analysis of sleep patterns, The cost-effective mattresses are sold on its website as well as leading ecommerce channels such as Flipkart and Amazon. Not just mattresses, Wakefit also sells pillows, bed frames and mattress protectors. The website has useful resources to help consumers understand the various types of mattresses, the benefits of a spring mattress or memory foam, and the role of body posture. There are also guides on bed and mattress size, and assembly.
On the website, shoppers can directly shop for a mattress or accessory. They come with doorstep delivery across India and 100 night risk-free return. Among mattresses, Wakefit specialises in memory foam, with various types of firmness and sizes. Mattresses you can shop include Orthopedic Memory Foam Mattress, Dual Comfort Mattress, Latex Mattress and Foam Spring Mattress. You can choose Single, Diwan, Queen or King size. On the product pages, you also have option to choose from one of the many dimensions. The description has details on the mattresses firmness, cover material, the mattress material used and the cover type. Foam spring mattresses have high resilience foam for support and a layer of bouncy foam in middle, topped with a layer designed for air flow and zonal support. The memory foam mattresses as well have a high resilience foam for support, with a memory foam that adapts to shape of your body on top.
All Wakefit mattresses ship directly from the warehouse. With the 100 day trial, you can use the mattress and return if not happy with quality, for a full refund. Note that the 100 days trial period is not valid for purchases on Flipkart or Amazon. Purchases on the website can be done using all major credit/debit cards, Internet banking and cash on delivery. In addition to mattresses, you can look for beds (Teak Wood, Sheesham Wood, Engineered Wood, Metal), mattress protectors, reversible comforters, cushions, pillows and bedside tables. Wakefit ships products across all major pin codes in India. The mattresses are vacuum pressed and shipped in a roll pack box. As for warranty, the mattresses carry a 7-10 year limited warranty against manufacturing defects in workmanship or material. Even shrinkage or sagging of more than one inch is covered under the warranty. For queries or complaints on cancellation, refund, warranty, assembly, or others, reach the Wakefit customer service.
I booked a mattress on 19/10/22 and the delivery date was 21/10/22 and then the delivery date was changed frequently. I have raised my issue to customer help desk 10 times. But nothing happened. Today is 30/20/22 the delivery of mattress is still pending.