Head Office
74 Taharoto Road,
Takapuna, Auckland 0620
New Zealand
Support
Phone: 777 or 0800 800 021
Phone: +64 9 355 2007
Other Support
Phone: 0800 806 106 (fibre & home phone)
Phone: 0800 438 448 (ADSL/VDSL)
Phone: 0800 800 966 (home wireless broadband)
Phone: 0800 222 664 (home wireless broadband)
Phone: 0800 000 059 (Vodafone TV)
Email: onlinecare@vodafone.co.nz
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About Vodafone New Zealand
British telecom giant Vodafone entered the New Zealand market in 1998, with the successful buyout of BellSouth. Today, it is the largest wireless carrier there and employs more than 2,000 to manage all operations. Headquartered at Auckland, Vodafone New Zealand provides mobile, Internet, fixed line, and television services. With the network having a 98% coverage across the country, Vodafone New Zealand is investing heavily in infrastructure and new technologies for bringing quality and speed. The highspeed 4G network already has a 96% coverage. Now with the dawn of 5G, Vodafone has started deploying the technology in key regions, before expanding to smaller towns. It is currently available in parts of Auckland, Wellington, Tauranga, Christchurch and Queenstown. However, you will need a 5G compatible device and plan to start using. There is a tool available on the website to check the coverage at your area.
While the main offices are located at Auckland, Wellington and Christchurch, Vodafone operates over 70 retail shops where services can be availed. You can use the store locator on the website to locate one. Vodafone’s mobile, fixed line and Internet services are currently subscribed by more than 2.5 million users. You can track the ongoing deals and plans on the homepage. Need a new phone? You have an e-shop where you can purchase from a wide range of brands. Tablets and accessories as well are available for purchase. Yes, you can skip the queues and even order a SIM card online. The same can be delivered to the address of your choice.
Find a number of prepaid and combo plans under MyFlex Prepay. Pick a plan according to the data and minutes offered. You have plans with as low as 250MB data to up to 40GB. The plans come with a carry over option, so you don’t lose any unused data or minutes. If travelling abroad, there are roaming packs and add-ons that you can use to travel in over 70 countries. The rates according to country are published online. To enjoy calls and data without any interruption, opt for the monthly plan. There are plans that you can add companions, and comes with hotspot, and unlimited calls and text. Even after your data is exhausted, you can continue to browse, but at reduced speeds. Check the Max Speed Data allowance on your plan before proceeding. Note that all Pay Monthly plans are 5G ready.
Looking for a broadband connection? You can opt for fibre connection, Ultrafast HFC, 5G/4G wireless or ADSL. While ADSL is the most basic and is offered through a copper network, the fibre broadband is faster and delivers data through the ultrafast fibre optic cables. Ultrafast HFC on the other hand is a hybrid coaxial network. To connect multiple devices and enjoy super fast broadband, go for the wireless broadband plans that connects through a SIM-integrated modem. The wireless broadband runs on 5G or 4G mobile network and can connect up to 30 devices. You have plans starting for as low as $40. You need to be in an area where there is 4G or 5G coverage to enjoy high speed connectivity. For television lovers, there is Vodafone TV where you will find your favourite channels and apps. You can record multiple shows and pause or rewind. Popular pre-installed apps and channels include Tvnz, Bravo, Netflix, Prime Video and Choice TV, to name a few.
Existing customers can login to their Vodafone account on web or smartphone app to access active services and track usage. Prepaid users can top up a number with just a few clicks. If there are any broadband or mobile outstanding bills, you can access the same and pay using debit/credit card or Internet banking. For more queries or complaints on activation, refund, cancellation, troubleshooting, or others, reach the Vodafone New Zealand customer service.
