Find below the customer service details of Viva-MTS, Armenia. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
MTS Armenia CJSC
4/1 Argishti St,
Yerevan 0015, Armenia
Support
Phone: 111 or +374 93 297111
Phone: 060 61 00 00 (fixed services)
Email: 111@mts.am (support)
Email: info@mts.am (general)
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About Viva-MTS
Viva-MTS is a leading telecom operator in Armenia founded in the year 1993. The services, provided by K-Telecom CJSC, caters to more than 2.5 million subscribers across the country. There are over 75 service centers located in the capital Yerevan and surrounding regions that help with new connections and support. The company has always been in the forefront to embrace new technologies that offer better connectivity and speed. While in 2009, it launched the 3G network, the very next year in 2010 it introduced the 4G/LTE network for the first time in Armenia. It also owns a fiber-optical cable network that reaches the length and breadth of the country. Besides mobile prepaid and postpaid, Viva-MTS offers fixed Internet and television. You can know the current tariff, offers and other details on the website. Headquartered at Yerevan, the company employs more than 1,200 to manage their operations.
Mobile services are available for individuals as well as businesses. For prepaid uses, it offers the X, Y and Z plans. They vary on the offerings for SMS, calls and data. Other popular plans include Viva 2500, Viva 3500, Viva 5500, Viva 7500 and Viva 9500. There are special promotions that Vivo-MTS runs throughout the year. Prepaid users can top up their number online or by purchasing recharge cards at a partner outlet. If you prefer a postpaid plan without the worry of recharge, there are few at different price points. You can choose a plan according to your monthly consumption of data and minutes. Travelling abroad? Roaming activation can be done without any charges. Subscribers can activate or deactivate the service from within the app. Once you are outside Armenia, your phone will automatically switch to one of the available networks. There are roaming packs available to save you costs on calls or data when travelling to Russia, Europe, North America or other regions.
As add-ons, mobile users can purchase Internet plans that come with 500MB data to up to 30GB. There are daily, weekly and monthly data plans that can be activated. For Internet at home, you have wireless as well as fixed Internet availability. If choosing the former, you have plans such as Data 3500, Data 7500 and Data 10500. They vary in the monthly fee and data. You can enjoy high speed Internet through 4G network. Fixed optic network connectivity is restricted to few regions. Popular plans include Quartet, Duet and Viva Home. With Quartet, you enjoy Internet with 40Mbps speed, IP TV, fixed phone and prepaid card. You can upgrade the plan for higher Internet speeds and access to large number of channels. With a router, you can connect up to 5 devices on same network.
Existing customers can sign into their Viva-MTS account on the web or smartphone app to view current services, to upgrade or cancel a plan. Additionally, you can view bills and make payment with credit card or net banking. Visit one of the nearest service centers to get help with activation, billing or others. You can also reach the Viva-MTS customer support via phone for assistance.
