Contact of Viki customer service

Find below the customer service details of Viki. Besides contact details, the page also offers a brief overview of the streaming company.

Head Office
800 Concar Dr, Ste 175,
San Mateo, California,
94402, United States

Customer Service

About Viki

Viki, officially known as Rakuten Viki, is a streaming website. Headquartered in California, Viki has offices in Tokyo, Japan, Seoul, and Singapore. The company was founded by Jiwon Moon, Razmig Hovaghimian and Changseong Ho in 2007. The initial funding was done by Neoteny Labs, which is based in Singapore and headed by Joichi Ito and Reid Hoffman. In 2008, the company started working out of its offices in Singapore and enjoyed the government backing to make the city a pan-Asian hub. In 2010 the company exited the beta version of the platform, and the services became available to the public. Viki was immediately acquired by Rakuten, a Japanese company, in 2013 for $200 million. Viki won the Crunchie Award for best international start-up in 2011. Currently, the platform showcases content much similar to Hulu In US markets. The content is put on the channel, and community volunteers help to put subtitles to it. Viki is known as the first platform which features real-time subtitling. The community members on Viki can subtitle the videos in the preferred languages and share the same with other users. The platform currently hosts subtitles in more than 200 languages.

The website is easy to use and understand. The menu includes an ‘explore’ option, which lets the users browse through all the movies and TV shows available on the website. You can sort the available content by popularity, highly rated, or new shows. Viki hosts thousands of movies and shows from across the world. New users can start by registering on the website using email address. If you do not want to go through the process you can sign up using your Facebook or Google account. The rest of it is a cakewalk. If there is a show or movie that you would want to watch with your friends or family, you can create a watch party link and send it to whosoever you want to add. Watch many shows and movies for free alone or with your loved ones – your pick.

Some of the most popular titles on the platform include What’s Wrong with Secretary Kim, Suspicious Partner, Boys Over Flowers, While You Were Sleeping, Heirs, Go Go Squid!, My ID is Gangnam Beauty, Descendants of the Sun, Guardian: The Lonely and Great God, My Love From the Star, My Strange Hero, Tale of the Nine-Tailed, and more. Besides Korean, Mainland Chinese, Taiwanese, Japanese show and movie collection, users can also find Viki Originals. Some highly sought content, including the originals, are available with a Viki Pass, and you will have to subscribe to avail of the services. VikiPass Basic is available for $0.99 per month. You can also go for Viki Pass standard, which unlocks all the shows and movies, and gives users access to Viki exclusives, Viki Originals, movies, and global dramas for $4.99 per month. 


  1. Can you please, upload more new Thailand /lakorn and Taiwanese dramas? This is not fair to us. We pay for an old drama.

  2. I am all paid up on Rakuten Viki, watched the show Reborn Rich episodes 1 and 2, however locked out of episodes 3 to 16, why ? I Renewed my subscription a couple of months ago. I should be good for a year?

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